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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,484

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    15 Pages •
    1 2 3 ... 15
    1 Attachment(s)
    • Replies: 146
    • Views: 3,381
    Adenaro
    Yesterday 14:50 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Unhappy Celebrative Lookout Quest disappeared

    The quest "Time to next find" for the Celebrative Lookout disappeared so did the loot-box that goes with it Above Time to the next gift...

    Started by wintertime, 01.11.25 07:04
    • Replies: 2
    • Views: 3
    wintertime
    Today 07:47 Go to last post

  2. Angry Script which is run to open up locked zones actually locks you out

    I understand there's a script run early every morning with the aim to unlock zones that have previously been locked. However, if you're logged in at...

    Started by Tage, 30.10.25 04:03
    2 Pages •
    1 2
    • Replies: 17
    • Views: 18
    Danus1986
    Today 05:55 Go to last post

  3. Thumbs down Unwelcome Ghost General Garrisons

    I have 3 Ghost General Garrisons on my island without generals or soldiers refusing to leave. Can someone please help?

    Started by Matthys, 25.10.25 09:43
    • Replies: 2
    • Views: 3
    RedWiz
    Today 04:33 Go to last post

  4. Achievement - Collect Them All

    I completed this achievement and 7 hours later have still yet to receive the reward - Chest of Ghostly Exploration. The achievement shows as being...

    Started by Wreakinghavoc, Yesterday 03:18
    1 Attachment(s)
    • Replies: 2
    • Views: 3
    KatyBug
    Yesterday 20:46 Go to last post

  5. Server zone crashed

    What now??? Ever since the Happy Hour started I'm getting the dreaded Server Zone Crashed message....Can't get into the game. Same problem on...

    Started by Bartlettis, 21.10.21 01:36
    10 Pages •
    1 2 3 ... 10
    • Replies: 91
    • Views: 44,990
    rollingstones
    Yesterday 10:34 Go to last post

  6. server connection

    Thats my game crashed again doing an AE adv,half way through it,,now i am kicked out the game just like i reported 6 days ago,island is locked to...

    Started by Expanderep, 31.10.25 02:05
    3 Pages •
    1 2 3
    • Replies: 23
    • Views: 24
    MutantKid
    Yesterday 08:12 Go to last post

  7. "Server Zone crashed"

    Server down all day long in the mid of event. Compensation should be provided.

    Started by marvistas, 01.11.25 21:55
    • Replies: 6
    • Views: 7
    Vency
    Yesterday 05:57 Go to last post

  8. Ares down again for several players

    I see on the landing page the log in issues have been resolved. Ha now I cannot log in. I can get as far as a glimpse of my avatar and see my...

    Started by brockz1983, 30.08.25 14:12
    • Replies: 8
    • Views: 2,379
    clammy3333
    01.11.25 21:05 Go to last post

  9. Java Script Front end error

    Using Opera version: 122.0.5643.150 in a MAC OS If refreshed, then it shows place holders. Only way is to quit browser and restart. EXTRACT:...

    Started by sparkies2013, 01.11.25 09:12
    • Replies: 0
    • Views: 1
    sparkies2013
    01.11.25 09:12 Go to last post

  10. Witches crypt disappeared

    I destroyed all 4 witches crypts yet the quest only gives me credit for destroying 3 out of 4. No more wil spawn so I cannot finish this quest nor...

    Started by Nickydwuk, 01.11.25 07:31
    • Replies: 0
    • Views: 1
    Nickydwuk
    01.11.25 07:31 Go to last post

  11. Still Can't Buy Gems on UK server

    you hit buy gems and all you get is an hourglass and then nothing happens, you don't get to move off the payment method screen. Actually can't buy...

    Started by Larasxx, 30.10.25 12:16
    • Replies: 5
    • Views: 6
    Droidhak1
    31.10.25 22:30 Go to last post

  12. I have Authorise FireFox EVERY DAY with a Authentication code, only since Migration

    Ive had the authentication code app for litterly Years and only had to do it once. because I ticked the "remember this device" option, so i never...

    Started by LordCerveau, 27.10.25 12:05
    • Replies: 8
    • Views: 9
    Kebabtomte
    31.10.25 17:35 Go to last post

  13. Rain of Twig Arrows bugged

    Hi, Rain of Twig Arrows seems to be bugged at the moment, I can use it on a camp, I see the numbers go down, but when I leave the adventure and...

    Started by Danus1986, 30.10.25 08:58
    • Replies: 1
    • Views: 2
    Qualan
    30.10.25 11:09 Go to last post

  14. World server crashed

    I was punted out of the world just over 3 hours into Halloween event and have been unable to enter the world since. Have tried on different...

    Started by Wreakinghavoc, 30.10.25 02:37
    • Replies: 0
    • Views: 1
    Wreakinghavoc
    30.10.25 02:37 Go to last post

  15. Cant visit the adventure

    Something is wrong...can't visit the adventure I restarted the game 3 times, and nothing.

    Started by rbkuki, 29.10.25 17:33
    2 Pages •
    1 2
    • Replies: 10
    • Views: 11
    rbkuki
    29.10.25 18:19 Go to last post

  16. no event start on US server

    6 minutes after the UK server event started and still no event on the US servers. You guys are costing us so much because people have explorers...

    Started by Larasxx, 29.10.25 08:06
    • Replies: 2
    • Views: 3
    Al_The_Mighty
    29.10.25 16:01 Go to last post

  17. Reset to level 1

    Hi all, Has anyone logged in recently to find they lost progress and are now level 1? I didn't opt out of migration, so not sure what's going...

    Started by antster007, 24.10.25 23:58
    • Replies: 2
    • Views: 3
    antster007
    27.10.25 22:02 Go to last post

  18. candy factory buffs

    candy factory buffs are still broken input 300% and output is 300%

    Started by rbkuki, 24.10.25 17:46
    • Replies: 2
    • Views: 3
    LouiseM
    27.10.25 18:15 Go to last post

  19. The Secret Stash

    Currently i was on a adventure, and then the server dropped or something, cause i can nolonger find my generals from the adventure. But now i have...

    Started by Shinzok, 27.10.25 06:47
    1 Attachment(s)
    • Replies: 1
    • Views: 2
    LouiseM
    27.10.25 18:02 Go to last post

  20. Missing messages

    Why were messages deleted from the inbox? I had millions of resources in those messages. These are rejected trades from deleted players. ...

    Started by rbkuki, 24.10.25 17:08
    • Replies: 2
    • Views: 3
    Graciethecat
    26.10.25 22:27 Go to last post
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