View Full Version : Cleared cache but still can't get back in
The game failed to load for me i have cleared both my flash cache and my websites cache and still nothing, i use firefox, never had a problem until today at 23:30 British time, it was working a handful of hours ago, what changed in that time?
Yes I've just experienced the same with Chrome and IE8....
I'm getting the same problem on google chrome and cleared the cache to no avail and then changed to opera which i haven't used the site for and still go the clear cache querry
Superhands
14.12.11, 23:51
Im having the exact same problem now. i started playing a couple of hours ago , logged out for 10 mins and now can't get back in....
The error message im receiving is 'The client was unable to load a data file. Delete your browser cache and try again. I have done as requested and still no joy :(
can anyone help me pls ? i have validated my email address but still cannot send a support ticket. Thanks for listening :)
I guess I am the newest member of the 'clear cache' club :/ Needless to say it did not help. Nor did switching from Chrome to FF so I suspect some sort of data corruption occurred :/ Beer.. ahm, Mulled Wine is on me tonight. Cheers!
If i hard to guess i think it's taking out loads of people now there must be something seriously wrong, i'm sure the mods will get this info onto bb as soon as they see it, this seems major with how many are having this problem all of a sudden
win7 Same problem here, Firefox and IE both have empty cache but still cant get on.
theopixler
15.12.11, 00:06
add me to the list of unable to log in. Vista with IE and Firefox.
Same problem. I trained troops, and bum! i got this message: "The client was unable to load a data file. Delete your browser cache and try again" and my bowser got serious crash. After that i cannot log in, also before i enter forum i got another message than my e-mail is not valid. I confirmed it couple of times, but still not valid.
BTW: Firefox (last version), Opera (old one) and IE
Superhands
15.12.11, 00:15
With this many people suffering im sure they'll sort it out soon
Let's hope so.....Add me to the list of those with a loading bug.
It gets almost there but hits a brick wall just at the last.
Will keep trying.
Lusinda_Diamonds
15.12.11, 00:31
Add me to that list too. Have been logged in with no trouble for 12 hours, then all of the sudden I get kicked out and get the same error message as the rest of you.
Yeah got the same issue, was worried it was just me but I'm more relaxed now as I realise it is an in game issue then....
Snap, wish I hadn't logged out for a bit now. Seems to be looking towards diesiedleronline when it crashes, if that helps anybody?
Phew, so I'm not the only one.... Same problem here, win7 64, chrome up-to-date.
Lastminute
15.12.11, 01:17
Same problem here - Was just clearing my cache ect, but have stopped it now after reading here that it doesn't help. I'm on google chrome using win xp. Hope we're back online later today, as I'm missing my little town already. Keep up the good work guys!
MaelstromJ
15.12.11, 01:19
Glad its not just me then :D
MaelstromJ
15.12.11, 01:21
Happening on Firefox (where I got the message about clearing cache) and on IE where I just couldnt log in at all....
it is stuck on the loading screen , wether i ignore the clear cache msg or not
Add another. Firefox on xp. Tried IE too, no joy. Ran System Cleaner and cleaned out everything. Still not working. Now I can just sit back and wait rather than frantically trying to figure out what was wrong.
Let us in the back door kavoan, now all I'm getting is a blank page. :(
Silverhawk
15.12.11, 02:06
same problem here too :'(
got the cache thing first. so tok a system cleanup. got the same thing again. and now i get a blank page.
same thing on ie9 and chrome, w7 pro 32
I think the problem is when flash load file http://static.diesiedleronline.de/live/uk/L4119UK/SWMMO/GFX/game_settings.xml_enc, the server response "404 - Not Found".
Guys, the problem lies with UBI soft files server and not the game itself. When UBI have the files server back up we will be able to play.
Sorry no eta on when that will happen.
me three... i just get either a blank withe screen or a blank blue screen.. :( hope it gets fixed soon
With the weekly maintenance due to start in a few hours, it may not be up till that's finished.
hope I get a chance to collect my daily bonus today then :)
Lord_Casper
15.12.11, 04:03
Slightly different in my case, press the play now button and all I get is a completely white page, was fine yesterday evening. Have tried 5 or 6 times with the same result.
that's the same as me Casper..
I checked Ubisoft on twitter and all there online services are down for about a couple of hours for maintenance.. its not going to be available before the TSO maintenance starts so where going to have to wait until that finishes
Might need to re-design that error message then. Until then, gogogogo ubisoft, my precious mines are exhausted!
that's a bummer. i wanted to upgrade my mayor's house so i don't hit max limit for stone resources, but it looks like i'll have wasted production time again.
Then another 12h or more without game. This is the third time now... i wonder if they give us some compensation... it will be nice if this time will be some rare buildings as witch tower or something good. Last compensation was fine, but not refill all our looses.
Yeah unfortunately it seems like a file call error on behalf of ubi soft. A simple JS file that give a 404 file not found error. Nothing can be done until UBI fix it. So as BTO46 said, it will most be unlikely of a return today until maintenance is over. Nothing on the UBI forums or from UBI themselves. No BB are on atm so no info on that front either.
Still white blank screen.. UBI go fix it ;) !!!
KillerCore
15.12.11, 05:51
noes. i was about to get enough presents :O. wish BB was there and just did the maintanance already while we can't play :P
lets hope it gets back up fast! :) i hope to snatch a few minutes of play before real downtime ^^
had the same issue, but as Dean pointed out, seems fixed now.
yup, working now :) (was there some cool updates, or it was just server offline) ?
one of the ubisoft fileservers was offline. My chat seems to be broken though, can't even find it anymore xD
they are still fixing the problem, german servers were offline aswell, and they just got online.
it was fixed just before DT :)
I was able to send out all 4 explorers \o/ and send all my iron to damo i hope hes happy now ^^
Calen get some sleep dude its DT
Is it another maintenance right now ?
yes for 3 hours and 20 minutes more suggested :) be happy when its shorter but do believe its gonna take longer as to not get frustrated :p
the compensation whines are getting annoying imo.
First of all- this is a beta- bugs will happen and downtime will happen
second- you dont pay for the game, unless u buying gems- the pace of the game also makes a limited downtime have limited impact
third i bet you have no right to compensation under the T&C anyway so be happy if u get em instead of requesting/begging for em or whining that u didnt get any
last one: the gifts are so generous that they are almost unbalancing esp the first round of gifts
the compensation whines are getting annoying imo.
I agree 100%
the compensation whines are getting annoying imo.
First of all- this is a beta- bugs will happen and downtime will happen
second- you dont pay for the game, unless u buying gems- the pace of the game also makes a limited downtime have limited impact
third i bet you have no right to compensation under the T&C anyway so be happy if u get em instead of requesting/begging for em or whining that u didnt get any
last one: the gifts are so generous that they are almost unbalancing esp the first round of gifts
didnt sew, who asked for them :) ? I am totaly ok if in beta, there is sometimes fixing someting... but if they do some compens presents, ok, i am very happy... but never had asked or begged for em :)
@molder
mostly seen the whining on Fb, but the whiners did get some responces there as well :)
lol i have loged in game here from FB, but i didnt know and see if there is any fb topics about Setlets ;)
same problem here but it may have something to do with maintenance thursday
tnx for updates ! first time not mulled wine !!
btw how its going with global-7 ?
Powered by vBulletin™ Version 4.0.4 Copyright © 2025 vBulletin Solutions, Inc. All rights reserved.