"Connection to server lost" - Constantly

[Starkmage]

A week ago i've got the issue where I lose connection to server 10 to 30 seconds after i start the game. I saw that some other people have the same issue but there were no response from tech support where the problem comes from. I have the problem on only 1 of my PCs and cant find the reason for it. Reinstalled FLASH. Tried with Explorer, Safari, Firefox. Cleared cash. Reinstalled add-ons. Still have the problem.

So atm the game is unplayable to me since i use the troubled PC most of the time and the longest time i can stay in the game without the annoying "Connection to server lost" is like 2 minutes.

[BB_Azariel]

Hi Starkmage,

Please contact BB_Ian via the Support tool. I'm sure he'll be able to find a solution to your problem.

Good luck!

BB_Azariel

[Mr_Murkus]

yea. have the same problem. Support advised me to clear my cache. Didn't help.
If you have a solution I would be glad if you could either contact me or post it here!

[CalinTheDream]

I have the same problem...clearing the cache didn't do anything good and all the windows disappear every 10-30 secs and on the News window appears No chat server available.
Cheers!!

[Haamoons]

I have the same problem. can't the support be put on this forum thread? It would help lots of people out. It is not fun to play the game this way...

[Mr_Murkus]

contacted the support again and asked for some help via this topic.

[Calisto]

I suddenly had the same problem after 2 weeks of play, not sure what caused it, but was changing a number of firewall settings etc. on my laptop at the time. Problem only exists for me if I use firefox though - I have no problem if I use chrome.

[BB_Azariel]

Hi,

As mentioned, empty cache and cookies, check your version of Flash... and check if you don't have any add-ons that are blocking the use of Flash.

If this does not work then please contact support.

Good luck,

BB_Azariel

[Simpson]

Hello,
Servers are a pain. Contact support but it maybe your internet itself. I know i have had that happen to me before. If the support cannot help you with the problem please do the following.

You can either phone up your isp and tell them your situation. Are you connected by (CSMA/CA) Wireless or by (CSMA/CD) wired connection to your router? Does this happen with this game only have you tried other online games?

[TzarBaHko]

Same here....
I have the most recent Flash player, tested on 2 PCs and I play other online games and cache and cookies cleared couple times.
What can I do in order to be able to play normally... without lost connections?

[TzarBaHko]

I was able to trace the problem to Firefox and IExplorer... No lost connection thru Chrome.... which is funny... I want to play thru Firefox not thru Chrome... :^)

[Nogbad]

Try using an ethernet cable instead of a wireless connection, if your router has a port.

[jock66]

same thing with chrome lost connection for over a week now first it would load then just a blank screen and now just keeps going back to play game says connection lost

[Osbaldeston]

same problem as everyone... game cuts out every 30 or so seconds which means the game is basically unplayable

[BB_Azariel]

Hi guys,

Have you emptied your cache and cookies? Updated your version of Flash?
If these don't work, please contact support.

Good luck,
BB_Azariel

[Landarean]

Ubisoft makes beautifull games, spend a lot of money on protection and works from servers who crash on high amount of players seemingly. It happens a lot over the range of games of this company.

Virgin media is also famous for giving headaches to several games. If you are on that provider definitely go to your provider with the complaint.

Also heard that some antivirusscans and/or firewalls block the games that uses a browser with high memory usage.
I'm using AVG free who just gives a popup that memory usage is high but I can see that can be considered a threat.
Put the game in an exception list of the firewall or antivirusprogramm if you suspect this might be the case.

I can't say this holds the answer but you never know untill you tried.

Good luck