Cannot get past loading screen

[ShadowHell]

i have the latest flash version and latest firefox version, but the problem im having is strange.

i start the client up and put in my username and password, everything runs fine.

then i press "Play Now" and when it gets to that loading screen it tells me "The client failed to load a data file please clear you cache and try again"

i have done this multiple times even uninstalled firefox and reinstalled it and am having the same problem.

whats is going on?

[klickit]

ive been having a similar problem all day also, i can get to the forum obviously but when i click play it loads the start up screen then just sits there (its been like that since about 11 o'clock this morning its now 4.50 pm and still sat there with multiple refreshes and reloads) can anyone help or enlighten us please.

a huge ty in advance

dan (klickit)

[Angua_Whisper]

And so have I. Every attempt to log in after ca CET 13:00 sunday have ended in 'connection to server lost, please click OK to refresh'.

[ShadowHell]

i dont know what the technical team has done but, the game now loads fine thank you.

still would be nice to know what happened though

[BlueFairy]

A few people have reported problems with the lastest Firefox and Flash upgrade, and some have had to uninstall Firefox and go back to an older version. Apparently Firefox are aware that there are 'issues'.

So - if the problems persist, install an older version of Firefox, or contact their support team.

[ShadowHell]

started having them problems again, and installing an older version still didnt work for me.

[Mikelangelo]

same problem too. Cannot pass over loading screen. Any other suggestion ?

[Rubicon]

when i get to the box where i click ok, it then seems to freeze, but opening a new tab, seems to work for meor just restarting firefox all together

[mighty_mo]

trying google crome and firefox and cannot log in now , tried firefox and now can t get in crome or firefox , please help , bigtime

[BugEye]

a few of us here been having internet problem all day, but now i cant log in at all, same issues as above, we thougt it was our connection, glad to know were not alone

FIx it

Thanks

[Skratch]

Im having the same problem too.

Need a solution to this problem please :)

[StarCaller]

(facepalm) It’s maintenance boys and girls. You CAN'T log on to game then...
But frankly IMO TSO staff is taking quite a long time for such simple things as some updates and log clearing. Esspecially as updates should come already tested. (After all there is a testing server made for that purpose) And some things they can easilly do while servers are running.

[Greenpumpkin]

Dumb, they should say that is is down due to maintenance!

[StarCaller]

Dumb, they should say that is is down due to maintenance!
Hmm usually they do. But if you go directly to .../play instead of .../home i think browser is loading game application from cache and usually halts at login queue screen. (not quite sure how exactly it works)

[Wiremu_Nikau]

having similar problems with IE8, encountering message: "connection failed - we regret that the connection to the 'the settlers online' server failed. please try to reconnect"... is TSO offline for maintenance?

[Stefirot]

I don't even pass to the loading page, it just loads for a second and then this appears "Connection failed".

[moosenbrug]

i have the same problem, i got the clien t up and can even go to homepage but when i want to play the game it says conection failed
what to do about this

[Ozrider]

I've been trying on and off for 8 hours and can't connect

[Vydee]

Same problem here

[Mal-D]

If the server is offline for maintenance why cannot we be correctly informed of that instead of getting a message which reads:

We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information.
We are working to resolve the problem.
You don't want to miss anything
Follow us on Twitter and Facebook.
Your The Settlers Online team

That message does not convey to us users the correct information and has us wasting our time continually trying to re-connect.
Information please - not miss-information!

[Vinnynld]

It can't be maintenance because that was last night...

and why the FFFF are their 2 loading screens anyway. its been ding my head in since the beginning...
a well its only still a beta game..

[DoctorChill]

Nice one its not just me we all have the same problem and firefox is not the cause, i have 7 different browsers i tried them all with the same result.... Go away your not playing.. Well a screen that just sits there and dose nothing after i click play. Please devs fix have a look, and im wondering is it global or just players in England with this problem.

[conasatatu]

i click play, light blue screen appear and thats it... playing in Ireland... anyone same problem?

[Mixx]

Us here at my work all cant load the game either, it isnt blocked by our ict guys so that cant be it. We just get a white screen after pressing play, and then you can wait until death nothing happens. Also it says page is loaded with errors. so help us plz.

[RICEDK]

Borring cant get in as well....maybe the people behind TSO does not want to make all that money on gems.....so they shot down for a while, so a lot of players will find new things to spend their money on.
:o)

[PenguinStare]

Is anyone still having problems logging in? I've not been able to get past the splash page all evening :(

[BB_Azariel]

Hi guys,

If you're still having issues, please clear your cache and cookies, check your version of Flash and, if those don't work, contact support for help.

Good luck,
BB_Azariel

[Devesty]

I,m having problems getting to my game as well.Can,t get past PLAY button,press it and nothing happens except at the bottem of the page it states errors on page.

[MixieMoo]

So what about those players that CAN'T install google chrome? You're just SOL? If you have IE, too bad for you, you can no longer play the game? I can used GC on my laptop, but the main computer that I use I can not.

[shegorath]

I can get it on my netbook but not my PC. Sadly looking at all the threads on this issue it appears not much is being done to correct it either. This is a double whammy for those who were so close to getting the footballs they needed ... by the time they can get back on .. if ever .. they'll be left with worthless balls !!!

[shegorath]

oops sorry ... BB_Azariel has just posted on another thread 'Unable to "log in" - they are now trying to establish what the problem might be ... at last ... provide them with your browser, flash and OS ... they might eventually get to the bottom of this issue.

[biggy33]

I did all that and more!!! I've tried on different browsers too but still can't play! Please fix it!

Thank you!