View Full Version : Unable to "log in" --> Play Now
Login works perfect - Then when clicking the Play Now I just get a
Blank/White screen - no errors, or anything.
Tried to from IE: 9.08112.16421
Chrome: 19.0.1084.56 m
FireFox: 13.0.1
Java 6 Update 29 (1.6.0_29-b11)
Adobe Flash 11.3.300.257
Tried running it in IE as a trusted site with lowest security setting - same problem.
Any advices on how to proceed?
Best regards WaZoul
Of cause have to metion:
I have clean temporary files, cookies etc.
I have cleaned the Java cache folder and the Flash cache folder.
%appdata%\Adobe\Flash Player\AssetCache
C:\Users\%username%\AppData\LocalLow\Sun\Java\Depl oyment\cache
I'm the same, I came to the forums to log in. Couldn't log in at the top of the screen or on the "Play now" button.
Should add, I can log into forums, but can't play the game. Can fill out the boxes on top but nothing happens when clicking "log in."
Exactly the same issue, have now managed to log into the forums using Firefox but still unable to get into game. this is the 2nd day in a row that my playing experience has been compromised and very little information has been forthcoming.
Can metion that it is working for me on a secondary computer.
Running old Flash version.
Why can't I log into the game, the homepages comes up fine but the play now button does nothing when i press it can someone please help
Boris_the_Black
22.06.12, 14:36
Same problem, tried usual stuff
Error on page:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2)
Timestamp: Fri, 22 Jun 2012 14:29:25 UTC
Message: Expected identifier, string or number
Line: 94
Char: 10791
Code: 0
URI: http://static3.thesettlersonline.com/min/?b=sites/default/themes/siedler/js&f=base.js,communitypage/base.js,communitypage/site/home.js&v=1594721310
Masterwasp
22.06.12, 14:53
Afternoon All,
We currently have 4 players at 4 different computers all of who are unable to log on, Can get to the home page but the PLAY NOW button seem inactive.
Its been down since at least 08:00 Uk time
Will this affect our 7 day log in prize of gems? Oh, and you can't send a help ticket, because that button seems disabled as well.
thats what im having probs .... main page of the game you click to play and nothing happening im on day 2 now.....
BB_Azariel
22.06.12, 15:43
Hi guys,
If you've cleared your cache and cookies, please try using a different web-browser and checking your version of Flash.
If these don't work, please contact Support for help.
Good luck,
BB_Azariel
ok i`v tryed all you say and still not working.. so what now????????
hiswitzend
22.06.12, 16:18
I cant log on either, when tryng to click on log on it does nothing error i am getting is
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET CLR 1.1.4322)
Timestamp: Fri, 22 Jun 2012 16:17:30 UTC
Message: Expected identifier, string or number
Line: 94
Char: 10791
Code: 0
URI: http://static3.thesettlersonline.com/min/?b=sites/default/themes/siedler/js&f=base.js,communitypage/base.js,communitypage/site/home.js&v=596328143
INT.EXPLORER : I have "strange string" in My e-mail line (unable delete it and log on)
FIREFOX : Log on is OK, Play button is OK, but... Server connect fail is every 4-5 min, and I must load game (play button) again.
hiswitzend
22.06.12, 16:31
I have just managed to log on to the test server but still no luck on the live one
Do you really think it's a browser issue when everyone is having the same problem? The "play now" / "log in" button does not respond with anything when you click it?
Boris_the_Black
22.06.12, 17:01
MixieMoo
quite..
tried on my partners latop - on which I have never use TSO - same result
also worried as on day 7 of regular logins - will I lose my prize???
Cant tell support at that link not working either....
Its still down and its now 6pm UK time and its impossible to get " help"
hiswitzend
22.06.12, 17:05
Cant even log a ticket as says registration incomplete
hiswitzend
22.06.12, 17:22
May help i have just setup googlechrome on a memory stick and can get in, this is not ideal
Ive been having the same problem the play now button seems to be inoperative. So if any of the guild read this sorry im not around > come on BB finger out please or at least update on facebook
It would appear a few of us are having the same problem,,, don't ya just love post maintenance days...
I should have added that i can play on the test server ok
Sammymania
22.06.12, 17:45
Hi there,
I have the same problem, if I press the Play now button, nothing happens, no white screen nothing. Windows internet explorer says there is an error in the weppage, here is the contens (sorry, Dutch version!):
Foutdetails webpagina
Gebruikersagent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; InfoPath.1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Tijdstempel: Fri, 22 Jun 2012 17:44:19 UTC
Bericht: Id, tekenreeks of getal wordt verwacht
Regel: 94
Teken: 10791
Code: 0
URI: http://static3.thesettlersonline.com/min/?b=sites/default/themes/siedler/js&f=base.js,communitypage/base.js,communitypage/site/home.js&v=462931769
Hope this will help you find the source of the problem.
hiswitzend
22.06.12, 17:51
I have downloaded portable apps on to a memory stick then installed google chrome on it. i can get in now running it off the memory stick, i tried to edit the post above but was unable to.
Further to the above my error message reads
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.3; .NET CLR 1.0.3705; .NET CLR 1.1.4322; .NET CLR 2.0.50727; Media Center PC 4.0; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Fri, 22 Jun 2012 17:50:05 UTC
Message: Expected identifier, string or number
Line: 94
Char: 10791
Code: 0
URI: http://static3.thesettlersonline.com/min/?b=sites/default/themes/siedler/js&f=base.js,communitypage/base.js,communitypage/site/home.js&v=462931769
It would appear a few of us are having the same problem,,, don't ya just love post maintenance days...
There has been no maintainance today,thats 12.30am on a Thursday morning
thats all very well but the support link isnt working either!
This is the direct link to support,email from your registered mail address as this is where the reply will go
account.support@thesettlersonline.com
ok i`v tryed everythink but without any luck...im playing via facebook...any more ideas guys?
seeing players in my guild with problems but they are managing to get in,by using other browsers mainly Chrome
so do i have to install crome to play the settlers now ?
for everyone who can't play, i can give you solution. your browser is ok, don't bother with cleaning cookies and installing new browser, becouse it wouldn't help. so, i'm find solution. when you come to homepage of the game go to your address bar and change last word *homepage in *play and hit enter.that's all. See you in the game.... direct link: http://www.thesettlersonline.com/en/play
"We have received your request and will respond to it as soon as possible. Our opening hours are 11am to 8pm Monday to Friday."
owell thats that f@)*&^ then :(
hiswitzend
22.06.12, 20:50
Sorry Z-Marta but that done work
for everyone who can't play, i can give you solution. your browser is ok, don't bother with cleaning cookies and installing new browser, becouse it wouldn't help. so, i'm find solution. when you come to homepage of the game go to your address bar and change last word *homepage in *play and hit enter.that's all. See you in the game.... direct link: http://www.thesettlersonline.com/en/play
for everyone who can't play, i can give you solution. your browser is ok, don't bother with cleaning cookies and installing new browser, becouse it wouldn't help. so, i'm find solution. when you come to homepage of the game go to your address bar and change last word *homepage in *play and hit enter.that's all. See you in the game.... direct link: http://www.thesettlersonline.com/en/play
Thanks for the help... however I'm not logged in and it won't let me log in, so thusly it won't let me play. It kicks me back to the home page. Sigh.
hmmm it's work for me and 3 other friends
Ohh - that seems to work! Well done z-marta! :-)
i didn't do anything else just change homepage to play (no cookies or chrome etc)
hiswitzend
22.06.12, 20:55
As mixie states when u change it and hit return it loops back to the homepage
Have tried several different attempts to get into the game now, used IE9 firefox google and aol and no access ... the play now button does not respond ... the page stays the same but that button and the help options for a new contact form also do not work.
Why is this happening? I am a guild leader and need to log in at least once a day to keep on top of guild business.
We are both sandycove server - do you think that is why it is working for us and not others?
becouse of the error on page,source code of the play now button is blocked and this button not working but direct link work. i'm just try to help
servr is not problem,some other player have another problem. they can't log in so automaticly can't play
Login works perfect - Then when clicking the Play Now I just get a
Blank/White screen - no errors, or anything.
Tried to from IE: 9.08112.16421
Chrome: 19.0.1084.56 m
FireFox: 13.0.1
Java 6 Update 29 (1.6.0_29-b11)
Adobe Flash 11.3.300.257
Tried running it in IE as a trusted site with lowest security setting - same problem.
Any advices on how to proceed?
Best regards WaZoul
well i had same problem and was on IE now on fiirefox and struggling, but this problem has been around since the thursday morning maintenance and no one seems to resolve it blaming the browser when infact the game has issues
And clearing cache etc dont make any differance on this issue .
Oh and support dont work weekends sorry
Beaty, are you already logged in though? I can't get logged in. :(
Yes iv'e been playing but couldn't get back into the forum for some time, don't know why.
Thanks Z-marta worked for me
Z-marta that worked for me thanks alot m8..........they offered you a job yet ?.......lol
DocAckersonCO1
23.06.12, 03:12
me 2
Marta solution did not work for me ( explorer)
tried google chrome..it works.
Unfortunatly, I know nothing about chrome.
just out of interest i checked the new user registration page, the register now button isnt working either!
Not working with IE
Working with FF3
i will not install chrome even for 5 mil crystals
Hi all
logging in via google chrome does actually work. load it on to your desktop as a secondary browser. i have a hell of a lot of stuff to rebuild though!
Log in works great but when you press play nothing happens except page error.Have tried repeatedly,same thing.
wats wrong with the server, after thursday maintenance- problem started logging in. Why can't the developers address the issue. where are BB_*.*
I havent been able to log in for a day now, it just comes up done with errors on page! I will quit if i cant get in soon as i have gold mines and certainly not going through collecting all that stuff again for an error.
Yes you can get in on google chrome, but i still have 1000 water and 150 iron that i cannot put into my majors building, i hope we get some sort of compensation for all these issues!!!!
Marta Z, you are a genius. Thank you, I am in, yay
to all players using IE: don't update your flashplayer, otherwise you will be unable to logon, the blue buttons won't work after updating flashplayer
Rubbish, has nothing to do with flashplayer. I can login into the german TSO version with IE without any problems. It is only with the UK version that it doesn't work. Not the first time with UBISoft that German versions are far much better supported then English versions. Chrome browser works ok with the same flashplayer version.
Rubbish, has nothing to do with flashplayer. I can login into the german TSO version with IE without any problems. It is only with the UK version that it doesn't work. Not the first time with UBISoft that German versions are far much better supported then English versions. Chrome browser works ok with the same flashplayer version.
So the warning is justly, IE users are unable to login after updating flashplayer and restarting their computer. And as the German version is still working properly, it should not take long before the BB's have a solution to this problem. And don't you rubbish me!
Rubbish was not meant personally to you at all. Please accept my apologies if I made that impression. It is more that UBISoft always tries to blame the user settings first and responds rather poorly to user complaints. Some people can not login for several days now and nothing has be done sofar to help them from their side. Only users like you that have better computer skills find workarounds, which is of course a good thing, but not all users are able to downgrade their software.
i cant get in to the game the Play now" button. a not working
i am also the same now down for 2 days
i cant get in to the game the Play now" button. a not working
ok, again. for those who are loged in, you have solution. click http://www.thesettlersonline.com/en/play
Boris_the_Black
23.06.12, 20:05
same old problem here and I have no Chrome option
Sammymania
23.06.12, 21:34
Indeed it works by clicking your link! Thanks!
I understand this is a Beta version but should't support come up with this kind of help?
thanks z-marta, first time in 3 days I have been able to get on.
Got this problem onIE chrome and firefox, Z-marta fixdoesnt work
Same here, tried 2 different computers but the play now button doesn't work. I've had no access to the game for 4 days!!
4 days now without being able to get into the game!! The 'play' button just wont work and I know it's not my computer as I can get on in other countries, am not happy now!!
four days now and still can't log in everything else works but the log in button ??? all my hard work will have gone wheat water ect
Boris_the_Black
25.06.12, 08:01
same here... tried all the usual solutions again
Cant log in on IE, but with Crome i can. Happend for about 3-4 days ago. Never had prob with IE.
BB_Azariel
25.06.12, 08:44
Hi guys,
Please make sure you empty your cache and cookies, try updating your version of Flash and test the game on a different web-browser.
If these do not work, please send a ticket to Support via this address: account.support@thesettlersonline.com .
Good luck,
BB_Azariel
Same problem as well. Tried from 2 different computers and couldn't log in. I also can't send a ticket to the support group.
Please help.
BB_Azariel
25.06.12, 12:45
@Anttser: please use the email address I gave previously through your regular email service (Gmail, Hotmail etc.).
I can't log in either. Everytime I get to the site it has the little yellow caution icon in the status bar saying 'Done, but with errors on page'.
This happened before, and no amount of cache clearing and flash player updating fixed it. It just seemed to be the website.
How much longer until it's fixed?
hiswitzend
25.06.12, 17:20
This is a server issue not a local one, it does not matter what version of flash you are using it still does not work as previously stated. However it appears to be an issue with IE8 on the whole. I have a friend who is logging in with IE9 without an issue. Google chrome works but this is not convient for some.
As for the solution of Clear the cache this has been tried i believe on page 1, and we have repeatedly stated this does not work.
We seem to be getting nowhere with this at all.
Is it time for us starting to ask for our money back for items bought and cancelling our accounts ??
Hi guys,
Please make sure you empty your cache and cookies, try updating your version of Flash and test the game on a different web-browser.
If these do not work, please send a ticket to Support via this address: account.support@thesettlersonline.com .
Good luck,
BB_Azariel
Interesting that (as per someone here) I was able to go to the American version and log in and play, but come back to the EU version and it's a no go.
This is what its writting:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; Tablet PC 2.0)
Timestamp: Mon, 25 Jun 2012 22:09:11 UTC
Message: Expected identifier, string or number
Line: 94
Char: 10973
Code: 0
URI: http://static3.thesettlersonline.com/min/?b=sites/default/themes/siedler/js&f=base.js,landingpage/base.js,landingpage/site/home.js&v=1816794046
FredFlintstone
26.06.12, 05:38
I really hate having to use chrome to get into the game, when is it going to be fixed???, i think support have enough tickets from everyone now...
hiswitzend
26.06.12, 06:17
really unhelpful comment sent to my dad, just get a feeling this is not being taken seriously
Subject: Re: [Ticket#UK-] connection
Hello xxxxxx,
Thank you for taking the time to get in touch and sorry to hear about the issues.
I can only suggest that you use the browser that works. We have heard from players sometimes having difficulties with firefox.
I hope this helps, anymore issues then get back in touch.
Kind regards,
When i started this game it stated somewhere it was optimized for IE9. That should explain it for most...
That being said. It works fine with most recent FF combigned with most recent Flash.
On all main browsers you need to clear cache on a regular bases. Aspecially after a downtime.
Hi, here the same, since 21th june
BB_Azariel
26.06.12, 07:47
Hi guys,
Please check out this thread to help us get some info on the issues : http://forum.thesettlersonline.com/threads/18421 (http://forum.thesettlersonline.com/threads/18421-Unable-to-log-in-Please-help-us-understand-why!?p=187688#post187688)
Thanks!
BB_Azariel
I have had the same thing for about 3 days have tried all the suggested microsoft solutions to no avail. Tried on a different computer same issue - really frustrating do the Settlers technical folk ever check these threads and propse solutions?
Error details below
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB7.3; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Sun, 24 Jun 2012 08:54:10 UTC
Message: Expected identifier, string or number
Line: 94
Char: 10791
Code: 0
URI: http://static3.thesettlersonline.com/min/?b=sites/default/themes/siedler/js&f=base.js,communitypage/base.js,communitypage/site/home.js&v=1969141129
Hi, here the same, since 21th june
that's when my game got locked out too with the same message as most others:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB7.3; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Sun, 24 Jun 2012 08:54:10 UTC
Message: Expected identifier, string or number
Line: 94
Char: 10791
Code: 0
I'm finally back on but we should be compensated SOMETHING for now having to rush to complete 4 EC matches before they end! :-(
try this:
1) download the attached zip file, unzip it and doubleclick index.html
(if it open by default in another browser you don't want to use - close it, right-click on index.html, select "open with" and select the browser you want to use)
2) *important* - wait untill everything is fully loaded
3) type your user and pass in the new fields and click "Login" button
4) *important* - wait untill everything is fully loaded (should be almost instant this time)
5) click on "PLAY NOW" button and the game should load properly in new tab or browser (depending on which browser you use)
Edit BB_Azariel: please detail everything that's in your Zipped file before adding it.
Any spyware/viruses (etc..) will earn you a permanent ban from the game.
Thank you for your understanding!
BB_Azariel
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