unable to play now [Archive] - The Settlers Online

sharpster

23.06.12, 17:50

you can log in, and then you are unable to press the play now button this has been happening now for 2 days
could we please have some information on how this issue can be resolved thank you

p.s after donating £20.00 only yesterday i fell a little let down at the moment

sharpster

23.06.12, 17:53

http://www.thesettlersonline.com/en/play

Scarper

23.06.12, 18:02

Yep! It's all gone tits up? Starting to lose interest now gents. GET YA FINGER OUT!!

Wendel

23.06.12, 21:25

Had this earlier myself had to update adobe flash player

M3EVL

24.06.12, 06:19

i'm also having problems, I have the latest flash player installed. I can login using my facebook account but can't press play but if I try to use my uplay account, it just will not log in.
All I get is a script error, as follows:

Message: Expected identifier, string or number
Line: 94
Char: 10791
Code: 0
URI: http://static3.thesettlersonline.com/min/?b=sites/default/themes/siedler/js&f=base.js,communitypage/base.js,communitypage/site/home.js&v=233050922

snak1161

24.06.12, 07:43

in your navigation bar change this ( http://www.thesettlersonline.com/en/homepage ) to this (http://www.thesettlersonline.com/en/play) it worked for me

ZeZe

24.06.12, 08:47

It seems to be "mission impossible" to get to play these days, i just wonder why we dont get any info about what the problem are ?? here in denmark i havent been able to log in to the game for almost 4 days now..

M3EVL

24.06.12, 09:04

Using the /en/play link is alright for the facebook login but it does not help with my other account. Can any mods get some info from the devs and are they going to compensate us for this?

Boris_the_Black

25.06.12, 08:06

/en/play link does NOT work on straight browser login. 4 days locked out, no sticky from BB on this, no news, no recognition? Don't mind odd problem in F2P beta but come along on the communication/recognising problem front chaps

BB_Azariel

25.06.12, 08:44

MixieMoo

25.06.12, 18:11

Hi guys,

Please make sure you empty your cache and cookies, try updating your version of Flash and test the game on a different web-browser.

If these do not work, please send a ticket to Support via this address: account.support@thesettlersonline.com .

Good luck,
BB_Azariel

Azariel,

I very much appreciate that you have taken the time to read and reply on the threads. That said, support is doing nothing. No one has bothered to even let us know if they have taken notice of this major problem that is OBVIOUSLY a game created problem. All of these people did not go and change their computer configs so that suddenly the game won't work for them. This needs to be addressed and fixed. It is not possible for everyone to update to the newest version available of google chrome or to get a faster internet connection or whatever the problem is. If the game was working one day and then it wasn't.... they changed something. I think the least anyone is asking for is confirmation that the problem has been recognized and someone has been assigned to look into a resolution. So that they don't lose paying customers like myself and many others on here. The only reason I am even still around is because I have invested a fair amount of time and money into it and I'm not quite ready to walk away, but I'm getting there.

Is it asking to much for someone to recognize there is a problem?