View Full Version : Unable to log in? Please help us understand why!
BB_Azariel
26.06.12, 07:44
Dear Settlers,
Many of you have been having trouble accessing the game and we have been looking for a fix on this issue.
Could you please communicate to us the following information :
Browser (including full version string)
Flash version installed (full version string)
OS used
Thank you very much for your help!
Best,
BB_Azariel
Browser IE8. Version. 8.0.6001.18702.
Flash. Latest version 11.3.300.257.
Windows XPHE.
See Ticket#UK-2010262411000213.
Updated info. Flash player version 11.3.300.257.
IE9, AOL 9.1 and Firefox LATEST EDITION.
Upgraded my flash player to latest edition also but did not do anything.
Cleared all cookies and temp internet files before doing anything but did nothing to help.
Have been trying to login since saturday morning but will not allow me tto click the 'play now button'. When i click on it, nothing happens. The same happens with the support ticket option for 'contact us'.
I experience presisely the same symtoms.... IE8 Windows 7 cleared everything and updated an yet the button does not work, neither the support button....
I hadn't been able to get any further than the log in page for days, then i changed my browser to google chrome and i can now play the game. lost the adventure i was nearly finishing though
Have you lot tryed to change the adress??
like this:
http://www.thesettlersonline.com/en/homepage
chaged to
http://www.thesettlersonline.com/en/play
i had the same problem untill i changed it by hand. it runs perfect ever since
Flash 11.3.300.257
Windows 7 HP
hiswitzend
26.06.12, 16:40
Browser IE8 version 8.0.7601.17514 64Bit & 32 Bit
Flash version installed 11.3.300.262 (acrobat flashplayer 11 plugin)
Acrobat flash player ActiveX 11.3.300.257
OS Windows 7 Home edition 64bit
IE8
Flash 11.2.202
Windows XP
i can get on through fb account and changing 'homepage' to 'play' in address bar but sis cannot get on her uplay account and changing to 'play' does not work !! Don't know if any relevance but hey ho ... good luck guys
FF 13.0.1
Flash 11.2.202.235 Plugin 11.3.300.262
Win 7 Ultimate 64 bit
When hitting the play button it sais on the next screen: "File loading failed The client was unable to load a data file Delete your browser cache and try again." Wich I did several times with no results!!! IE8 doesnt even let me log in!
I had this problem yesterday but after a few hours a could play. Today however it doesn't work no metter what I try. I will install GC allthough I don't like it!
Hello there,
I have been accessing the game through Firefox for the last many months, but this has stopped with a note saying
'The client was unable to load data file.
Delete your browser cache and try again.'
I have learned how this is done and cleared history - cache. but still hit the same wall?
I am resorting to load it through Internet Explorer.
Please help... What am I doing wrong?
M
Baby_Einstein
27.06.12, 07:29
IE: 8.0.6001.18702
Flash: 11.3.300.257
OS: Windows XP Pro 5.1.2600 SP3 (32-bit)
I can login with http://www.thesettlersonline.com/en/play
but when I use http://www.thesettlersonline.com/en/homepage I can't press the Play now button
On the buttom left of IE I get the following message:
Done, but with errors.
A double click reveals the following:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; IHC Merwede B.V.; chromeframe/19.0.1084.56; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0E; .NET4.0C; IHC Merwede B.V.)
Timestamp: Wed, 27 Jun 2012 07:28:30 UTC
Message: Expected identifier, string or number
Line: 94
Char: 10973
Code: 0
URI: http://static3.thesettlersonline.com/min/?b=sites/default/themes/siedler/js&f=base.js,communitypage/base.js,communitypage/site/home.js&v=1559516328
Hope this helps...
Have you lot tryed to change the adress??
like this:
http://www.thesettlersonline.com/en/homepage
chaged to
http://www.thesettlersonline.com/en/play
i had the same problem untill i changed it by hand. it runs perfect ever since
- it works, thanks for that
Another problem to throw into the equation ... a friend, who also cannot log into the game, has tried to log in to access the forum and add his system details but cannot do so as it is saying 'ADMINISTRATOR DISABLED' ... he has given it the 'time out' to change password ... is that anything to do with this problem aswell !!!
Win 7
latest flash (just downloaded) all the same
mozilla, googlechrome and explorer the same all over only a white screen
what to do???
delboy2012
27.06.12, 13:27
Have been using Windows Internet explore ever since I started playing, many months now. A few days ago I could not get in play button would not work and could not issue support ticket. My friend uses Google Crome and suggested I try it. The game works fine now in Crome but still not in IE:
IE Version 8.0.6001.18702
Flash 11.3.300.257
I tried the suggested fix of changing log in to play from homepage but that made no difference
Win 7
latest flash (just downloaded) all the same
mozilla, googlechrome and explorer the same all over only a white screen
what to do???
same here.....
ZwahiliMaster
27.06.12, 20:26
Same here same versions
IE: 8.0.6001.18702
Flash: 11.3.300.257
OS: Windows XP Pro 5.1.2600 SP3 (32-bit)
I can login with http://www.thesettlersonline.com/en/play
but when I use http://www.thesettlersonline.com/en/homepage I can't press the Play now button
On the buttom left of IE I get the following message:
Done, but with errors.
A double click reveals the following:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; IHC Merwede B.V.; chromeframe/19.0.1084.56; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0E; .NET4.0C; IHC Merwede B.V.)
Timestamp: Wed, 27 Jun 2012 07:28:30 UTC
Message: Expected identifier, string or number
Line: 94
Char: 10973
Code: 0
URI: http://static3.thesettlersonline.com/min/?b=sites/default/themes/siedler/js&f=base.js,communitypage/base.js,communitypage/site/home.js&v=1559516328
Hope this helps...
Have you also tryed the compatibility button?
if you have so many problems with FP unistall it and install a earlier version when posible or a freah version of the player.
hiswitzend
28.06.12, 17:34
I dont know what u dont but its now working with IE, thanks.
its workin now - what was the problem???
O-M-G!! I am FINALLY back on!! I've had no access to my game since early A.M. on June 21 (EDT)!! Seven LONNNNGGGG days, and my kingdoms is in ruins!!
I think we should be compensated for the aggravation, multiple support tickets back & forth asking the same questions over and over, and all the frustration for being rushed now to try and complete the EC Matches on time.
I think the EC Matches should be extended by 7 days as well, to give those that were not able to log in for a 7 days, the time to complete them all.
What do you say BB?
"Oh Toto ... there's no place like home!"
==============================================
UPDATE:
As of this morning, BB did in fact "respond" to me for 7 days of not being able to log in. THANK YOU, BB!
i am still not able to play
Yep, still can't play. Earlier couldn't even press the log in-button but now can log in. After pressing play now just blank white screen appears. I'm using IE8, newest flash etc. have cleared cache. IE gives error:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E; InfoPath.3)
Timestamp: Fri, 29 Jun 2012 07:46:20 UTC
Message: Object expected
Line: 33
Char: 1
Code: 0
URI: http://www.thesettlersonline.com/en/play
Boris_the_Black
29.06.12, 16:36
as one of the previous moaners just to say now working for me.
Managed to log in today, first time for at least a week. Just going to see what state I'm in.
What caused it and why did it happen.
What compensation is being offered to people who have lost out since this glitch????
What caused it and why did it happen. What compensation is being offered to people who have lost out since this glitch????
I second that! The least they can DO for players locked out of servers for a week, is to provide an explanation as to the reason WHY. A goodwill gesture on their behalf would be to offer compensation to players affected by their server issues.
'Nuff said.
Haven't been able to log on all morning, usually takes 5-10 attempts but this morning I have been trying to log in for hours with no success.. Maybe yous should spend some of the money you are earning from the ridiculously overpriced gems and buy some more servers.. Getting sick of this, think I may just give up on the game altogether..
Are we going to get an explanation as to WHY we haven't been able to login for 7+ days? I was almost completed a seven day cycle, then nothing...
And when we are able to login, there is no explanation. It has been a couple of days and still nothing!
BOOOOOOOOOO!!
The dispute resolution process should be pretty simple, don't you think? Compensate those who seek a remedy.
What do we want!
Soccer Balls!
When do we want them!
NOW!!!
Could we please get an update about how its going with finding the problem about logging in to the game ? I can still not press play and get in to my settlers.. almost 10 days now..
BB_Azariel
02.07.12, 16:17
Hi Zeze,
We patched the game last week and the issue should be fixed now for all.
Please empty your cache and cookies and try loading the game again. If that does not work, contact support for help.
Best,
BB_Azariel
hiswitzend
03.07.12, 18:36
As you have identified the issue with the game being patched, are you now looking to recompense us for the keep telling us it was a flash issues, a ie issue with cookies ect. Most of us would of been without access for a week without work arounds people have provided.
It still dont work here.. my pc is updatede with everything from microsoft, the newest flash player, set to clear the cache everytime i close down the browser, i delete the cookies everytime i try to get in to the game, i have tryede in to different browsers, firefox ond google chrome.. so im out of ideas and im out of the game.. i wonder why every other game i play on the internet is working, but not settlers ?
I'm in the same boat...have thought it was my internet connection, so have been hassling my provider....there is NO problem there. As with ZeZe, it is ONLY Settlers that I cannot get to load..any advice would be most welcome as I am out of options/ideas- and yes, I've been though ALL the cache/cookie stuff, the reboot PC thing...to no avail :-(
It still dont work here.. my pc is updatede with everything from microsoft, the newest flash player, set to clear the cache everytime i close down the browser, i delete the cookies everytime i try to get in to the game, i have tryede in to different browsers, firefox ond google chrome.. so im out of ideas and im out of the game.. i wonder why every other game i play on the internet is working, but not settlers ?
SUPERTHORPE
16.07.12, 22:18
I have not been able to get in at all today (16/07/12) keep getting message saying I don't have latest version of FlashT. Well I did update to the latest version of Flash(11.3) yesterday but it crashed every site I went on but this one, so I downgraded back to 11.2, now this game won't work but every other site does. Heard lots of people saying Flash 11.3 is conflicting with loads of different programmes and sites so don't know what else to do, my city is going to die!!!!Any ideas????
Chameleon12
18.07.12, 09:28
Where do i find my brower information?
Where do i find OS used?
Thanks
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