File failed to load

[Dema]

my island being on newfoundland, and i cant log into the game, tells me to clear the cache, wich i did, still not working

Edit: just got in, finaly :p

2nd edit: when i got into game, was missing some textures and game kept saying unable to load a data file

[scottishleaf]

Yup same for me Dema, I have cleared cache and tried different browsers and restarted laptop - no joy getting in :(

[Aos73]

same issue this morning

[A-lenino]

I cant loggin in northisle and also dont know what catch is. Using Linux. All other pages works good, exept TSO.

[A-lenino]

Now seem to work, but it dont :(

[PSYKODK]

Can't start the game either, was told to clear cache and did also delete cookies, but it still leaves a blank screen when loading. :(

EDIT: After refreshing a lot it suddenly loaded. *sigh*

[Dustik]

Guys,

Blank screen when I log in. I already went thru all troubleshoot options. Just started playing second time I log in... now just blank screen. How do I contact game support?

[scottishleaf]

managed to get logged in now

[syllie]

Same for Newfoundland. Tried everything, even praying to the Sun God!

[Dema]

finaly logged in the game without any errors

[Remadil]

me just a blank screen

[syllie]

No i get a blue blank screen, was white before. I wonder if that is progress?

EDIT: I'm on!

[Thejollyone]

same here - and yes cleared cache blah blah blah....

[ddakka]

I Cant build copper mines. Can build everything else. Too scared to refresh after seeing this post...what to do.

[Fexno]

I logged in succesfully myself, and the most recent report was over an hour ago.

If I would be having your issue I would risk it. However it sometimes works to visit a friend and the go back to your home island so you can try that first

[ddakka]

Tried that, didnt work. But I waited a while and refreshed. All good now, looks like the issue is gone. Dont see any1 complaining about it any more :D Thanks for the advice tho ;)

[BB_Ravel]

Thank you for your reports!

Although the issue appears to be solved, we are still monitoring the situation so please post in here should you experience further problems.