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Premmen
18.09.12, 05:17
Since yesterday, I can't visit the island The witch of the Swamp. I always get a notificiation Server call failed, server error. Please retry later.

What can I do or is this Island lost for me? I was just at the end to finish it off.
Premmen
18.09.12, 05:19
The actual title is: "Server zone crashed". An error occured ...
BB_Dantesama
18.09.12, 08:20
Hello Premmen,

Are you still experiencing this issue?

Have you tried deleting your cache and cookies?

You might want to try on a different browser as well.

Please let me know if this works.

Regards

BB_Dantesama
Premmen
18.09.12, 16:21
No, still having the same problem. I tried it on another browser, have deleted my cookies.

Still message above "Server call failed", in the middle "Server zone crashed".
Dilbe
18.09.12, 19:02
Usually when the message says server zone crashed, you need to wait till the weekly maintenance. (or if your lucky support will help before that)
Premmen
19.09.12, 16:17
Do you know when that maintenance is going to happen?

Since this morning, I can't even start the game itself. I starts and I get immediately the message:

"Server zone crashed: An error was detected in this zone. Please try again."

Can I contact someone of Support myself?
Sinister-King
19.09.12, 16:20
Do you know when that maintenance is going to happen?

Since this morning, I can't even start the game itself. I starts and I get immediately the message:

"Server zone crashed: An error was detected in this zone. Please try again."

Can I contact someone of Support myself?

Hi Premmen,

You can contact support here (http://www.thesettlersonline.com/en/help-and-support).

Try clearing your web browser cache again.

Additionally check to see if your OS (operating system) is up to date and that you have the latest Flash player - that may help.
Kehl
28.09.12, 10:05
Same problem here with the same adventure :D
allready contacted support they helped me but couldt remove the adventure.
so i let the adventure run out of time and yes everytime i start the game now it will crash within 10 sec.
because the adventure cant finish itself for some reason.
i submitted a new ticket and w88 for answers.