Problem logging in

[Fangy]

I have been playing for nearly a year now and have been logging via the facebook login option. I received an email telling me that I could transfer my account. I didn't do so initially but tried to log in via facebook but found it was wanting me to log in as a completely new user. I then tried transferring my account via the email sent and logging in but now get put to a page where it says to log in with my uplay account but won't let me enter any information in the boxes to log in.

I have tried logging in with both IE9 and Firefox and have the same issue. I am now left unable to log in at all.

Any suggestions?

[freewheelin]

i have exactly the same problem as you bud, am locked out of my account too

[Fangy]

i have exactly the same problem as you bud, am locked out of my account too

I have also emailed support and got the following back as a response

Hello,

Thank you for taking the time to get in touch.

We regret to inform you that we are unable to fixed this problem at present.

Our development team is looking into this issue and we shall be looking to resolve this as soon as possible.

I would like to thank you for your patience and understanding in this matter and please be reassured we will have these problems corrected as soon as we can.


Kind regards,

"The Settlers Online" Support Team

[freewheelin]

how long have you been locked out fangy.

[Fangy]

how long have you been locked out fangy.

Since Friday lunchtime. Logged in fine on Friday morning but after closing down my browser and then going back a few hours later I found it wouldn't let me in. Tried logging in via Facebook as I have done for the last 10 months but it treated me like I was trying to register for the first time. I had received the email the night before asking if I wanted to transfer my account (which I had ignored until I couldn't get in) and I entered a new password via that email link. However, when I log in now I get put to a page asking to log in with a uplay account or register one. I already have one but the input fields in the form are already partially filled and won't allow me to enter / change / submit the information.

[jacator]

Hello, i have problem. I can´t login. After i push start game, it is loading, but it stops always here:

http://imageshack.us/a/img521/2233/settlersr.jpg

It is only me or does somebody else have same problem?

[bosas123]

Connection failed

We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information.

We are working to resolve the problem.

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Your The Settlers Online team

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I can not log in,what I do

[Nogbad]

Hello, i have problem. I can´t login. After i push start game, it is loading, but it stops always here:



It is only me or does somebody else have same problem?

Jacator, try clearing your browser cache, and Flash's too if you know how.
Sometimes, using a different browser can also get you past this.