View Full Version : Server Zone Crashed?
"Server zone crashed. An error was detected on this zone. Please try again."
I have been trying all day with no joy. Does anyone know if this is a server problem or I have contracted the game-ending 'lockout bug' that some peeps have been subjected to lately?
Not a happy camper :mad:
Hi, this is not the 'lockout bug' as you call it, but it is rather nasty.
Contact support straight away, so they can find what crashed your zone, and put it right for you.
Sinister-King
09.10.12, 19:20
Hello Heafrager,
The bug you described only occurs in particular circumstances, I believe BB_Dantesama will elaborate on it when more is known.
Please try restarting your computer, check for any updates and clear your web browser cache.
If your still presented with an error message, contact support and give them a detailed report :).
Best of luck,
Sinister-King
"Server zone crashed. An error was detected on this zone. Please try again."
its been all day.cookies,cache all done.but still the same problem.could u fix this plz...
same problem here, that since the new version...
BB_Dantesama
23.11.12, 11:00
Hey guys,
We are aware of the issue and are currently working on a fix.
You will be informed on any updates.
Best
BB_Dantesama
unicornlinzy1
23.11.12, 11:50
Newfoundland is still down.
what the heck have they done to the game?
same here mine down since 11am yesterday 22/11/2012 :(
Ohh a thread that's not actually been locked on this topic! I raised a ticket Thursday night about the error zone issue and I still can't get in and annoyingly I put my 8 gold mines active that night so they'll prolly be empty by the time I get in. I didn't get a response on the ticket other than they are looking into it. The post I did make on the forum got insta-locked by BB.
Can I please just ask for gods sake, delay the Christmas event till after this issue is resolved for everyone. You know there's a problem for some people and there's currently no solution so don't make it worse by bringing the event in and having people miss out on it.
roge-dodge
01.12.12, 09:56
same here went down 11pm uk time 30/11/2012 "server zone crashed" come on guys and girls over a week now and the same thing still going on
sent my army to dp, tried to visit, server zone crashed cant get there so have no army or gens :-(
i have 'locked zone' in my main island, cant go ingame..... will be stuck out all weekend whit all productions runing unbuffed.... (really hoping not, if this happens its a good week lost in resorces..............may need rethink if it worth staying...............
funny, after i made my post, i realised a 'coincidence' in the zone crash errors, alot of ppl complain it appened around 11pm... whit days, and a week+ distance, this was aproximatelly the time i got my problem too
LordSnugglepuss
01.12.12, 17:10
Bang it's hit me too - I shall be very miffed if I lose my gold mines
I too cannot go ingame, is this happening on all servers?
Jep i got the same problem, AND a problem with my build que. every time i put more than one thing in the que. the 2 and 3 item disapere :S
sortrumlegomand
02.12.12, 07:01
Same here for me, mainisland zone error, on northisle, can´t visit the island to get buffed either, can send trade requests. :-(
maybe Thursday, when they do the usual maintenance you will be able to get into your account...me, from friday I`m out
I seem to be the only person with server zone crashed from sandycove. I am really having to consider wether i will carry on or not the last 2 weeks have been a nightmare logging in now this, i have money in this game just hope BB can sort it out soon. There is no way i am restarting from lvl 0 again.
Got the error also since last night!
http://prntscr.com/l4i2x
I think it happend when the adventure was ended.
i have the same problem :-( also since last night
mystified71
02.12.12, 11:29
I have had this problem since yesterday, Newfoundland still down, but the rest of my guild can get in fine. so is it the server?
unicornlinzy1
02.12.12, 12:00
my game is very unstable today, game has crashed 5 times in 2 hours grrrrrrrrrr.
Things are getting worse not better.
whole weekend ..... all buildings running unbuffed... gold mines destroyed..stocks depleted by now i assume, or will be on monday...its a huge setback.......
Still can't get in here either, been no access now since Thursday night. I forgot that after 24 hours it all stops so there's a chance I've only lost 24 hours worth of buffs on gold mines. Though I suspect all the wheatfields and wells will have gone in that time also, which will be fun to rebuild...not.
Kingosting
02.12.12, 16:01
Hi mine went down doing Dark Priest adventure the adventures time run out now i have lost 4 generals and grim reaper general + 450 recs 100 cav 100 crossbows
not happy
LordSnugglepuss
03.12.12, 08:15
Still can't get in
:mad:me neither from friday, but stay calm, nobody cares...
They might have a look now that they should be back in the office.
I`m feeling like in the middle of nowhere....we talk, we listen:mad:
I'm asking you all what do you expect from us?that we keep playing the clown and pretend nothing it is happening? :confused:
Steven_2012
03.12.12, 11:41
i've had this problem before, it was fixed the day after i got in touch with support..
i've played for another week or so fine with no problem, on satday 1/12/12, i had an adventure active and my gold production was turned on..
i had the message again.. server zone error.. this is the second time now..
my storehouses will be empty now and i know i'm not the only person who it's happened to and yet we're getting nothing back in return for all these problems..
in the past i've paid money for gems.. i know for a fact it wont happen again
i have had the same problem since 1st December, friends tell me they cannot even visit my island either. so annoying. hopefully there will be a permanent fix to this problem once and for all.
there is a minimum rule of courtesy, to respond to all this complains
I dont`t expect apologies, they don`t make the game better, but shows minim of respect to all the players who spend time and money on their game
all weekend was nobody here, maybe a few mods, but they can`t resolve all this trubble
TSO technical team is absent...I played many games, but there it was a real feedback when problems occured...I know that`s only a game, but us, players we are real, and our time and money are real too
4944
"Server zone crashed. An error was detected on this zone. Please try again."
Meanwhile our islands fall apart, our guilds go without leaders and our login bonuses cannot be collected.
I am one of those people who have spent real money on this game. Come on BB! please sort this mess out.
want my game back pls, server error is very annoying
yeah... and it been half day thro monday and no sign of a solution or any answer from support or BB yet :/ very annoying =(
have had the same problem since saturday. I send a message to support today, will see if that helps.
i cant come online for 3 days now :-(
hope they fix it soon
BB_Dantesama
03.12.12, 14:59
Hello guys,
As you know, the tech team is working hard on fixing these issues.
THe "server error" problem is also a priority.
I'll let you know when this is fixed.
Regards
BB_Dantesama
when will you fix my account? since Saturday I can not log in.I expect you to fix this mess when we make up for all the damage
roge-dodge
03.12.12, 19:44
well just coming in to day 4 i can login at least but chat play not a chance gutted that all my hardwork has been in vain some of my friend have told me my island is like a graveyard no sign of my generals so i guess they have gone to well gutted not even a answer to my ticket ???
well tyvm see you tomorrow on here (well i hipe not)
roge
"THe "server error" problem is also a priority."
Are you kidding me?
Shouldn't it be your only priority?
You know, so people can actually play this game?
mighty2mike2
03.12.12, 20:29
Connection failed... Is it me, or is newfoundland down again?
48 hrs now with server zone crashed contacted support guess what NOTHING standard response saying we only work monday to friday, WELL gues what it is monday get home from work with no email response all day to my ticket just thought i would check anyway took 5 mins to load homepage another 5 mins to get to log in and and what do i see an advert for the retail pack REALLY you want people to put even more money into a game they have already put money into just to see a message saying server zone crashed. Get real BB sort out your immediate problems before trying to sell me something that at the moment is absolutely useless
I wanted to say the same thing ;), but I dind`t want to be rude and ironic
the top priority was the result of the weekly contest, the launching of the retail box version of the Settlers Online:cool:
at least here was smth interesting, at least for me
Hello guys,
We have a maintenance scheduled for Tuesday night, this should fix the majority of issues we have been getting over the last few weeks.
posted here http://forum.thesettlersonline.com/threads/21077-My-concern-is-reality?p=203344#post203344
LordSnugglepuss
03.12.12, 21:02
Still can't get in to Newfoundland, no reply to ticket either
here neither LordSnugglepuss
Another day- can still not get in - still no respond from support. Im going away for 7 weeks this weekend, i might consider not coming back, this is too stupid.
I understand that they cant have a full staff in the weekends, but they didnt manage to fix anything yesterday either. Comon there are so many games out there i can spend my money on, if they want my money i expect them to show me the respect and actually respond and give us any information on whats going on. Some people can log on- why cant we ????
LordSnugglepuss
04.12.12, 08:27
Still can't get in to Newfoundland, no reply to ticket either - I'm starting to wonder if it's worthwhile continuing, I've purchased a couple of lots of gems in the past. Even if I can get in at somepoint I won't be doing that again.
If this patch tonight works then I'm going to see how the Christmas event goes, if it stays stable then I'll stick with it though if I get a repeat of no access (now at 5th day no access) then I'm considering just wiping the island. I want to play, I really do like this game but I'm just wasting my time now reading forums, trolling and not getting anywhere. It's all well and good BB saying they're working on it but 5 days now is ridiculous.
My big concern though now isn't the time already gone it's the potential lack of support we'll be getting over the Christmas period coming up so if it goes wrong again (that's if this patch works) then it could be even longer no access as they'll be all off on their hols and the last thing I want to do is waste day after day clicking "try again", clearing cache etc to no avail.
unicornlinzy1
04.12.12, 12:05
+1 to the above post.
yuhuu, finnaly, after 5 days of punishment:cool:
Our weekly maintenance will take place this Wednesday, December the 5th at 00h30 and end approximately around 9h00 GMT (Uk time).
a little hope :D
thank you you fix my account, and it would be nice if we redress of 90 gems because what I come every day, all the mines were destroyed, but can not fix gems to compensate you, in the end, it's your fault and not mine .. . LAZAR1389
thank you also for giving me back my account:D
after 5 days I`m in
roge-dodge
04.12.12, 17:51
yes back on after 4 days 1 lost gen +troops and 4 days of the the daily gifts thats with out all the lost resources
Hey it's not all bad. At least it worked for a couple of day's after the last "maintenance" before it broke again.:rolleyes:
This game is becoming a big fat joke.
Pity, this was a fun game, could have sold well on release. I for one will not be buying it because of the steam powered servers and dos OS data base ! Agree with others on here, it's gone from a bit frustrating to a joke.
Goodbye BB
as I said, I`m in after 5 days, and my generals were just returning home with all troops from the adv which expired
I have accounts on 2 different servers, (glutton for punishment I suppose) last night 1 server took 3 hours to get into, tonight its the other server I can't get into, The weekly maintenance just seems to make matters worse, but what I don't understand is how some players can log in without difficulties and others can't at the same time
can you please fix it so i can login, its taking 5 days now and i paid good money for this game :-(
This morning can't log it to either account, Grrrr
There is maintenence until 09.00 UK Time
BB_ are hard working
kind regards,
matie2506
sortrumlegomand
05.12.12, 11:17
Well, im back on track now, but are missing 4 days of adventuring. approx. 80000 xp :-( loot from 15-20 adventres, and a lot of rebuilding of wells and farms, and absolutely no form of compensation from BB. not even a reply from my ticket. That is just so much bad karma.
Well this afternoon ive got the reply from bb.
My game is still down ccc
MonteCristo
06.12.12, 15:47
me too !!!!
needtoplay
06.12.12, 17:20
Things seemed ok this morning, but now it is 17:19 in the UK and we cannot load the game. What is going to happen from next Monday if it isn't fixed?
I got this error yesterday evening (thursday), sad that no fix have been made yet.
BB_Dantesama
07.12.12, 10:10
Hello guys,
Although the log in errors are not completely fixed, the lag has improved.
Yet, we are still working on improving game performance.
Best
BB_Dantesama
i have server error 4 day now. just for information :)
Still no access here, were loosing buff duration, guild q's, harvesting, water refill, and most of all precious gems and presents.
Is there an eta on this issue? and what about compensation?
Regards
Owodk
Same here, can't log in since yesterday evening.
JimmyGrondahl
07.12.12, 16:57
I can´t go too my DP adventyre, only get error.............
All my army is stuck on the DP
hope some mod can send me a new DP when the problem i solved!
Regs Jimmy
MonteCristo
08.12.12, 03:50
Losing many progress !!!
So, I have tried three different internet connections, four different machines and 2 different bowsers. I have tried making a new account, this one works fine BUT it can not visit my good old Owodk Island. Im thinking it must be the server my Island is located upon, I think I once noticed that Owodk is located at some bb001 server and the new one is at a bb002 or something like that.
Still no updates from admin, thats kind of sad.
Regards
Owodk
MonteCristo
08.12.12, 08:56
The new acc work fine but not the old one . Me same thing here
JimmyGrondahl
08.12.12, 16:25
Will we get the DP adventure back??????????
the only way i could get back on to game was if bb reset my account, im back on but lost alot of things.eg hardened genral and so on. still not pleased but at least im on again
i just got the error now , have playede all day no prob ,
now it come and say the same cant log inn playing on northisle server
anyone have same prob ?
if resetting is the only option i'm quitting. I've been logging on every day since march, made lots of progress and had my warehouses filled... If i want to reset my account from time to time, I can always play on the testserver.
Hope they can fix it really soon...
so did i , since 6 months all ok , and a lot of good game time
now i can t log in my mines , guild quest , fields omg come BB fix it now
i did write a privat post to BB , try it and see if we can wake the up !!!
GermanMoscon
09.12.12, 20:17
when i start the game appears this message "an error was detected on this zone please try again" what is this???? what i can do for play???
Fluff-Face
09.12.12, 21:23
I started getting this message on Saturday, I know I will be locked out until Monday but I wanted to suggest that if there is an error in the zone, that all buildings should be turned off automatically if possible?
Maybe a fail safe for the future?........ this couldn't have happened at a worse time to me but life must go on :)
Fluff-Face
09.12.12, 21:29
the only way i could get back on to game was if bb reset my account, im back on but lost alot of things.eg hardened genral and so on. still not pleased but at least im on again
What do you mean by reset? as in start from the beginning of time (level 1)?
What !!!! reset account ? come on some of us have been here for a long time
and spent some real money
got to be a other way BB come on
boldbyrnie
09.12.12, 22:44
hi no ive had the same problem for 4 days now:[
I have it for seven days....
yeah i had to start right back on level 1
still on log in after that mantaine
server zone crashed g8 BB
hoped the maintenance (or what it was) this morning would have helped - no luck :(
Yeah, no change for me either.
Fluff-Face
10.12.12, 09:39
yeah i had to start right back on level 1
Were you compensated in any way? reason I ask is that I have bought £30 of gems over the last few months.
When mine got locked out it was during a trade and straight after I was making a load of buffs, spare settlers etc in the provision house so I am assuming that I bottle necked by clicking so many times without letting the game catch up.
I seen a lot of others have had a fix without having to reset the whole account, I think you were harshly done over there and if you did not get any compensation (depending on level too) for your losses, then that is ridiculous on their part.
no stille error zone ceashed so cant log in now for 2 days
and guess BB dont care , have mailede them but no answer!!!!!
Steven_2012
10.12.12, 10:30
If you reset your account, you'll be level 1 again but you will get all your gems back.. i have the same error message, the last maintenance fixed it.. for 6 hours, i got the message again.. i'm in touch with support daily, they're having to delete the ' error ' on my account eachday, but it comes back daily. They can find the error, remove it but it allways seems to come back..
I find it's when it's lagging and im traveling back and to from adventures or other people islands i get the error message.. i've been given the option to reset my account but im nearly level 39 and got my island/production level now with many level 5 buildings, so i will wait for a fix, it it means me not gaming when i want and only when they can fix the problem, i'd rather wait then reset.. hopefully they'll sort it soon.
when you reset your account, you get all purchased gems back, my account was reset on 5th december, still working at the moment. on the up side the 2nd time round is alot easier and quicker than the first. i`m lvl 26 already.
Yes, well I won't do that, I'm level 38 & have spent incredibly much time building up my settlement, had lots of resources in stocks, lots of adventures waiting too.
I was actually at the point that it became more fun to play; but then it crashed. So I'm keeping my hopes up it gets fixed.
Steven_2012
10.12.12, 12:17
Hi, no you're not the only one.. i've had the message for around 3 weeks now, support can remove the error, but within 24 hours it's back and i cannot play, they can find the block on my zone, remove it but it keeps on coming back.. i've been given the option to reset my account which support think will fix the problem but you'll be level 1 again.
There's 1 good think about resetting your account.. you get all your gems back but loose all your xp, buildings, gens, jolly's, nobles which have been bought, personally i'm going to wait till they fix the problem.. i've got to fare into the game to reset now..
Steven_2012
Steven_2012
10.12.12, 12:24
Restarting your computer.. it's got nothing to do with your internet or your browser cache.. please stop blaming the problem on that.
I've had the error message on/off for the past 3 weeks. i get the message, contact support, they can remove it for it to only come back within 12 hours..
It needs to get fixed soon or people will stop playing, people like me who has spent money on this game..
the zone server crashes seem to need manual fix, relog clear cache/cookies dun work, sent a mail to support.
the zone server crashes seem to need manual fix, relog clear cache/cookies dun work, sent a mail to support.
lorddarryl
10.12.12, 13:04
got the same thing here for the past 5 days cleared cookies and cash still no play
BB_Dantesama
10.12.12, 14:03
Hello guys,
I have merged a few posts on to this thread. (no point in having several threads about this)
I understand how annoying this issue can be (it's happened to me too...), the team is still working on fixes...
Look out for updates (Still top priority). I will let you guys know as soon as I have an update on the situation.
All we can do is to be patient right now.
Best
BB_Dantesama
GermanMoscon
10.12.12, 17:34
when i start the game appears this message "an error was detected on this zone please try again" what is this???? what i can do for play???
************************************HELP********** ******HELP*********************************** please ç_ç
Fluff-Face
11.12.12, 08:22
The thing is with patience is that it runs out, over the weekend I was not to bothered because I thought it would get fixed by Monday 8pm GMT before the guys clock off in the office...... I don't have a reply nevermind a fix.
I am starting to feel snubbed.
This silence from BB is annoying. I know I wasnt the first to experience this but it wont be more then a few days before I would just drop it, and im guessing alot of other people would do the same...
Bring some freakin info, give us something, throw a bone!
I've had this problem now for several days and no reply to my support ticket!!! It may well be game over for me as it's so frustrating. Come on BB get this fixed.
weedpuller
12.12.12, 13:04
its down again no luck at logging in so every thing ive done so far will be a waste of time and will take days to replace
lorddarryl
12.12.12, 14:37
still carn`t get on even with clearing cache deleteing cookies history etc getting fed up with trying no point in investing money into a game that wont work and the admin wont fix or carn`t be bothered to fix or reply to mails
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