gems/merchant problem

[Caunty]

I have 60 gems on my account, but when I visit the merchant shop I am not allowed to buy anything but 100 tools (everything else in every chategory is greyed out even though I can afford some of the shop items).
For example, I can buy 100 tools for 55 gems but can`t buy 100 pinewood for 28 gems!
Any ideas?
Thank you,
C.

[Caunty]

Apparently this has to do with "missing tools" quest. Once I finished this quest the merchant shop went back to normal bussines!
Guess this can be closed now, sorry for the inconvinience.
C.

[SandraP13]

Thanks for this, I had the same problem, didn't know what to do...

[nustiucesascriu]

Hi all. I hope this thread is not dead yet, anyway..I can't acces the merchant. I am level 27, a have a lot of gems but i can;t use them because the merchant button is not working, is totally unresponsive. I haven't done tthat 2 missions, Missing Tools and New Settlers because of that Merchant button. But now with this Haloween campaingn is getting really annoying. right click, left click, nothing works. I know, the merchant button is that big chest from right buttom of the screen. Is not working. :(

[Fexno]

Hi all. I hope this thread is not dead yet, anyway..I can't acces the merchant. I am level 27, a have a lot of gems but i can;t use them because the merchant button is not working, is totally unresponsive. I haven't done tthat 2 missions, Missing Tools and New Settlers because of that Merchant button. But now with this Haloween campaingn is getting really annoying. right click, left click, nothing works. I know, the merchant button is that big chest from right buttom of the screen. Is not working. :(

Not sure what you can do to fix this. You will have to contact Support by sending an email to account.support@thesettlersonline.com (since the normal way of contact Support is currently unavailable)