View Full Version : Server zone crashed
Gravekeeper
27.01.13, 11:00
Receiving this message on 3 different servers after reseting cash and trying some other stuff.
I know there are problems with server crash any solution to this problem yet ?
Had the exact thing yesterday, should fix itself after 2am (UK time i believe). would say to make sure ur logged out completely of tso, including homepage.
Hi, I get same message.
I don't think that the problem is with my computer or browser. Since Test Server works fine.
Pleas give us feedback on this problem.
forgot to add this; taken from Fixes & Performance Thread: -An unlock script for locked zones will be activated tonight, which will unlock locked zones with minor issues. It runs on a regular basis every night around 02:00 CET. Hence, some players that are currently affected by a locked zone will be able to play again after the script is executed.
Gravekeeper
27.01.13, 11:36
Thanks for reply, hopes it work...
My zone crashed yesterday. Today i could logg in for 3min than a zone error appeared. This [ Censored ] happend after i was movin my angelstatues and horsemanstatue. Sum post i was reading today also told abouth placin a horsemanstatue and right after that he had a server zone crash.
Even though you placed a * in the word it still wasn't needed to complete the sentence
Thanks,
peck_ed
Aaah wel u get the point
Same thing happen to me last nigth while i was redecorating my s1 with some angel monuments,get zone error .. .But when i log in today all was fine till moment i moved 1 statue again(didnt even guess they are problem makers ) ...send mail to support ofc ,but not bad idea to be posted on forum too ,for other players to know ,at least to avoid building and moving that deco's for some time ,looks like something is wrong with them ...and yes i still cant log in back
Sum post i was reading today also told abouth placin a horsemanstaue and right after that he had a server zone crash.
That's here: Build-a-Horseman-Statue-and-Server-Zone-crashed (http://forum.thesettlersonline.com/threads/22142-Build-a-Horseman-Statue-and-Server-Zone-crashed)
Guess I'll not be *moving* things for a little, just in case. Weird. o.0
My Zone crashed after i came back to my home island from The Dark priest adventure. I don't own statues. So that is not a problem. Gravekeeper was the one Who was on the ls. And his Zone crashed too. We did nothing wrong, i did this adventure thousand times. This is first time i experience any error on this game.
As i said before it is not computer or browser error since i can run test server without any problems.
I think it is very bad if this can happen any time in the game.
Yeah but there aint 1 or 2 reportin this but in a short periode 4 . Not sayin its the statues but ther cud be a clue to find.
Statue must be one way to trigger it.
I just say the others should be very afraid because it can happen to anyone. (This sounded like bad halloween movie quote)
When I put free noble residence in this position prntscr.com/qobjm, I have this message prntscr.com/qoa0n
and I can't play the game or even load my map from friend's account. Please help. TnX...
Sinister-King
28.01.13, 01:47
Hello!
Thank you for reporting this bug.
Blue Byte are working on a fix :).
Best
Sinister-King
Today i logged in and its workin again. Keepin my fingers crossed ther will be no error again
Hi i just want to say mine is working too. I can play the game. But now i am missing 2 veteran generals and 250 Cavalry, 3 Elite Soldiers and 192 Cannons.
I wrote a ticket to support i hope they will help me soon.
And mine is working fine too and nothing is missing... TnX for fixing this and I hope there will be NO errors like this :)
AndreKellner
28.01.13, 21:10
I can't enter my game, keeps telling me my Server zone crashed. I'm reading some disturbing things on the forum here... All your problems got solved so far?
I have just received this message 'server zone crashed' and am very angry about it. Just spent a fair amount of money on gems, took half an hour or so to receive the gems and once i did receive them, as soon as I started to try and place/build buildings I brought with the gems I got this message. Takes away the joy of buying gems if you ask me :-(
I have just received this message 'server zone crashed' and am very angry about it. Just spent a fair amount of money on gems, took half an hour or so to receive the gems and once i did receive them, as soon as I started to try and place/build buildings I brought with the gems I got this message. Takes away the joy of buying gems if you ask me :-(
Hey SusieQ, any chance you can remember which item you placed when you got the error message?
AndreKellner
28.01.13, 21:21
I have just received this message 'server zone crashed' and am very angry about it. Just spent a fair amount of money on gems, took half an hour or so to receive the gems and once i did receive them, as soon as I started to try and place/build buildings I brought with the gems I got this message. Takes away the joy of buying gems if you ask me :-(
I also bought gems and started placing buildings (silos)... guess we got our stresser (if you can call it that...) I'm really annoyed atm...
The last item I placed was a recycling I think but it actually crashed when I was building a road!! I think it must have crashed when the recycling finished. I had also placed a watermill and silo could these have triggered it? Not happy as brought the gems and now can't spend them :-(
Try again tomorrow morning, from what I understand there is something that runs at 2 AM (GMT) that helps clear some of these issues, hopefully it works for you, else the guys over in Support (http://www.thesettlersonline.com/en/help-and-support) can help
Yeah I have emailed support as this has ruined my night lol. Pretty expensive evening if you ask me and have achieved nothing, knew I should have gone to the pub instead :-)
MasterObiwan
28.01.13, 22:39
Hi, I've the same problem, after place a watermill the game has creashed. The message is the same: "Server Zone Crashed".
BB_Dantesama
28.01.13, 22:40
Hello guys,
The technical team is aware of the problem, it will be fixed asap.
SusieQ and co, support should be able to help you if you lost items in the process (at the latest, tomorrow morning)
Best
BB_Dantesama
An error was detected on this zone. Please try again.
Same here : ((((((((((((((((((
i bought gems and am now banned but there was a problem with the gems and payment
dont visit or youre banned and kicked
i bought gems and am now banned but there was a problem with the gems and payment
dont visit or youre banned and kicked
Properly banned or this sort of bug-banned: http://forum.thesettlersonline.com/threads/18366-Message-Banned?highlight=message+banned
Just wondering if this ancient bug is rearing its head again.
i bought gems and am now banned but there was a problem with the gems and payment
dont visit or youre banned and kicked
Please contact Support (http://www.thesettlersonline.com/en/help-and-support), they should be able to assist you further
same happened to me got some gems, built a silo, server crashed around 8pm UK time . yes maybe it will be fixed at 2am but that wont help with the 8 level 5 gold mines that will probably have run out and died by then. if this is whats gonna happen everytime i buy gems and place gem items, don't think i will bother buying more gems
same happened to me got some gems, built a silo, server crashed around 8pm UK time . yes maybe it will be fixed at 2am but that wont help with the 8 level 5 gold mines that will probably have run out and died by then. if this is whats gonna happen everytime i buy gems and place gem items, don't think i will bother buying more gems
Be happy if you ever see your island again. :)
AndreKellner
29.01.13, 05:35
I managed to get back on my island this morning, yeah!!! I wanted to place one of my newly bought buildings and same thing happened again!!!! I'm getting a bit frustrated. Not just because it means I can't play the whole day if this is only fixed during the night, I'm in the middle of an adventure. :(:(:(:(:(:(:(
The things I read on the forum about this problem are not really reassuring... My mines, my fields, my wells... can't buff, friends can't buff me either... my adventure, already hard enough without this problems. Got a lot of money in this game and noticed this morning in the brief moment I was able to get on my island that I missed one of my purchased silos, will I get it back? God knows how much more is missing, besides all the resources I'm missing out on... not happy atm.
Another day and another nightmare... I put another free noble res. in s1 near in this position - prntscr.com/qobjm
and I get another message - prntscr.com/qoa0n. I notice that when I put the angel monument near this in s1, problems began. Please I need another help.
Hey guys, if you feel you are missing anything contact Support (http://www.thesettlersonline.com/en/help-and-support), they will be able to help you
still banned and 2 mails to support and this is gems day first day i have missed since i started but there is daylight outside and life, suns out and am of for along walk as getting withdraw symptoms
Serpentius
29.01.13, 15:43
same thing happened to me but 2 days ago gee why don't they fix this issue i cant log on at all come on BB get agrip of these problems this has happened quite a few times now why my server
server zone crashed
When placing silos
this is getting really annoying how many more people have to go through the same thing before they fix this issue once and for all. I dont pay good money for gems and then find that I cant even play the game. Where is the fairness in that, even worse this seems to have gone on for a very long time. I also see that on some of the replies that if you wait till 2.am that it might reset, well in my opinion thats not good enough, they should have resolved this issue as soon as it happened the first time not wait for more and more people to complain
same has just happened to my wifes game
AndreKellner
29.01.13, 17:14
server zone crashed
When placing silos
this is getting really annoying how many more people have to go through the same thing before they fix this issue once and for all. I dont pay good money for gems and then find that I cant even play the game. Where is the fairness in that, even worse this seems to have gone on for a very long time. I also see that on some of the replies that if you wait till 2.am that it might reset, well in my opinion thats not good enough, they should have resolved this issue as soon as it happened the first time not wait for more and more people to complain
Happened to me to when placing silos like with you. During the night the problem was "solved" and this morning I was able to get on my island again. I placed a silo (same spot) and bam, same problem again; Server Zone crashed. Can't get on the whole day and hopefully tomorrow. Make sure you are not missing items because I was missing a silo already... Sent two e-mails to support but no reply yet... reading the forum I have little hope I will get a reply.
Sinister-King
29.01.13, 17:22
Hello!
Have you tried clearing your web browser cache, this may help some of you?
Good luck,
Sinister-King
is this the normal help
clear cache, mine clears on shutdown, still no reply from support
"Clear cache"
Ive tried 3 different computers, 4 different browsers and I still cant get access. This is more of an issue with some of us than just clearing cache from our browsers. This needs to be resolved once and for all.
AndreKellner
29.01.13, 19:38
I don't know about other people but friends can't visit my island because they will get kicked of the server if they try. So this is obviously a problem on BB side of the cable... Still no reply from support...
Hello!
Have you tried clearing your web browser cache, this may help some of you?
Good luck,
Sinister-King
Dear Sinister-King,
Pleas clear your cache.
You are repeating same sentence all the time.
It is not helping.
Good luck,
Gromobran.
Hi Gromobran, we try and help when we can and it's surprising how many issues clearing cache can fix, this is why it's our first line of advice in terms of support. If this doesn't however fix the issue we can only advise people to contact Support (http://www.thesettlersonline.com/en/help-and-support) so they can help from there with the more advanced problems.
I'm sorry this was unable to fix the issue you have, hopefully support will be able to help you with returning your Veteran General and other items soon if they haven't already
Angus_McGregor
29.01.13, 21:11
Earlier today, when returning from adventure (db and not ended yet) i was disconnected from server and after refresh i have not been able to log in.
Keeps getting same error message. "Server zone crashed". Been trying different browsers, computers and operating systems but none seems to work.
Ofc i hope this is just an minor glitch like so many before this, but i thought of "complaining" here in case other users have same problem. (?)
An mail is sent to support, so hope i will get back online before my adventure times out.. lol
I don't know about other people but friends can't visit my island because they will get kicked of the server if they try. So this is obviously a problem on BB side of the cable... Still no reply from support...
Yes, its same for me. Other computers, other browsers and even if visiting from other accounts, its zone error. Thats why i never botherd to much with the clear cache-thing.
They never did fix my zone even after 4 weeks, I had to restart and now I've run out of materials and I'm not even close to getting back where I was, I'm starting to think I'm wasting my time, no reply from support when I asked for more materials either
AndreKellner
30.01.13, 02:39
They never did fix my zone even after 4 weeks, I had to restart and now I've run out of materials and I'm not even close to getting back where I was, I'm starting to think I'm wasting my time, no reply from support when I asked for more materials either
I bet you didn't vote for TSO on the MMO of the year... especially for the "Best Community Relations award." I did vote for both but starting to regret it when I read how many players have problems and how little get a decent reply (or compensation) from support. This is going to be my third day...
AndreKellner
30.01.13, 02:43
Latest Dev Update;
-An unlock script for locked zones will be activated tonight, which will unlock locked zones with minor issues. It runs on a regular basis every night around 02:00 CET. Hence, some players that are currently affected by a locked zone will be able to play again after the script is executed.
Guess it didn't work for me...
AndreKellner
30.01.13, 07:12
Mine seems to work but I didn't try yet to place another silo (that's what caused the crash twice). I'm still busy replacing all mines, wheat fields and wells. I'm missing one of my silo's, sent a mail to support and asked them to refund it. I'm currently in an adventure but I will retreat my generals to my island to be sure they will not be lost if this happens again and the adventure ends. I have stopped most of my production until I'm sure things work again, I need to renew my confidence in this game. I know I will not spent more cash on it for a while, not until I'm sure these issues are really solved. For all who still have problems... good luck, I know how frustrated you are...
same problem here from this morning 09.30am...
AndreKellner
30.01.13, 10:12
I did all maintenance and made sure everything was okay before I tried to build a silo again (on the same spot). This caused my problem two times earlier and today, again for a third time, it caused an error resulting in the exact same problem; Server Zone crashed. This is clearly an issue, the rest seemed to work well, I could travel to and from the adventure island and place buildings, mines, wheat fields and wells. I logged out and logged in several times without problems. I figured I give this silo another try... So, if anyone from support reads this, please forward it to the people working on the problem. I have sent four mails in total but haven't had a reply so far. I guess I can sent another mail but what good will it do if they do not answer me in the first place.... Very, very annoying!
I have sent four mails in total but haven't had a reply so far.
Support seems to be on vacation. When i had the problem 2weeks ago i got answers very fast and had a good dialoge. But now its completely dead. I wonder why.
having the same problem since i placed a angel monument this morning (around 9.30 am UK time). I have cleared cache cookies, and i am still unable to get back in the game.
Andre, I had zone crash first time today and it was exactly as you say - when I placed silo. Funny thing is I have over 20 silos, never had a problem. Now I wonder if my problem will be fixed during night. I sent email to support at 10, no response, just the automatic ticket opening. and they will be gone in 13 minutes.
BB_Dantesama
30.01.13, 16:24
This is a strange bug to tackle guys.
Please bear with me, I'll keep you updated.
Best
BB_Dantesama
This is a strange bug to tackle guys.
If it helps, (and if my zone is unlocked) I can try to do the same again tomorrow while on chat with you, so you can have a look what is exactly happening at exact time. Just let me know.
(I am 90k short of lvl 50 so I am in no hurry)
AndreKellner
30.01.13, 17:12
Andre, I had zone crash first time today and it was exactly as you say - when I placed silo. Funny thing is I have over 20 silos, never had a problem. Now I wonder if my problem will be fixed during night. I sent email to support at 10, no response, just the automatic ticket opening. and they will be gone in 13 minutes.
I have about sixteen silos and the problem only happened putting the last two silo that I bought down (8 or 9 in the same run). The error was fixed two time during the night but then I wanted to place the silo again and the problem was back again. The second time I made sure everything was ready for it (generals back on the island, wheat fields replaced, mine shut down etc.). If it's the same problem as I had there is a good chance you will be playing tomorrow but I warn you; use the silo and your back in trouble. I finally received a reply from support asking me if I still had problems. I explained them what exactly happened and proposed to delete the silo (lost one in the crash) if they refunded them and see if new silos are okay. No reply since...
AndreKellner
30.01.13, 17:17
This is a strange bug to tackle guys.
Please bear with me, I'll keep you updated.
Best
BB_Dantesama
We are patient people but we need feedback and reassurance that things will be fine and lost items will be refunded, people would be a lot less annoyed I guess. Even if the techs can't fix the problem right away, keep us in the loop and people will respect that.
Its good to hear that you work on it, BB_Dantesama. Gives us a little light in the darkness.
For the record, i have never ever had an silo on my island. At the moment i got the error, i was building wells and my generals (13, so there isnt much space for them) was returning from BK. Maybe something happened when they landed.
My zone is fixed after the night. Silo is where I placed it. I have two more silos in star menu....
Good news, i got my veterans back after maintenance.
Bad news, my army is still missing. According to population counter in top many i do have them. They are just invisible. :(
AndreKellner
31.01.13, 12:02
My problems seem to be solved for now but I didn't try to build another silo. My lost silo was refunded by support (which I'm grateful for) and I will try to replace it tonight. I will post whether or not it is fixed...
problem solves and compensated
thx bb!
My zone is fixed after the night. Silo is where I placed it. I have two more silos in star menu....
Good news, i got my veterans back after maintenance.
Bad news, my army is still missing. According to population counter in top many i do have them. They are just invisible. :(
My problems seem to be solved for now but I didn't try to build another silo. My lost silo was refunded by support (which I'm grateful for) and I will try to replace it tonight. I will post whether or not it is fixed...
problem solves and compensated
thx bb!
Great to hear! Hope they get rid of my error soon aswell..
Great to hear! Hope they get rid of my error soon aswell..
:) so do I :)
AndreKellner
31.01.13, 16:55
I had bought several more silo's and placed and upgraded them without problems in sector 5. Then I figured I try to place the last of 11 silo's in sector 3, the sector that has been giving me this problem three times before and it went wrong again, same error, same crash. So for me the problem is clearly sector 3. I have build wheat fields in that sector today so it seems like the silo (perhaps other deeds to) is the culprit. I was able to upgrade all silos in sector 3 so once they are placed they seem to work well. I also mailed this to support, hopefully this will give them some more insight in this problem.
NelumboWhite
01.02.13, 16:34
Happened to me yesterday on placing a silo in sector 3, wasn't happy but went off and interacted with real life, fixed today - presumably after the 2AM script ran so thank you BB....:D
Like a fool I went to place a silo before finishing things like essential field and mines maintenance - more fool me as crashed again now cant get back into game. :mad:
AndreKellner
01.02.13, 21:33
Happened to me yesterday on placing a silo in sector 3, wasn't happy but went off and interacted with real life, fixed today - presumably after the 2AM script ran so thank you BB....:D
Like a fool I went to place a silo before finishing things like essential field and mines maintenance - more fool me as crashed again now cant get back into game. :mad:
Happened four times in a row to me. :S Also silo in sector 3...
happened to me while trying to place a watermill so now i cant play till tomorrow and am not able to place any new building from star menu for foreseeable future
if the only thing you can do is run a script then why not at least run a few times a day most people are use to the crashing from loading a lootspot ect that wouldnt make much difference and least i could place a building i bought with gems mre than once a day
xGrandalfx
02.02.13, 20:44
Got zone crash today....moving silo.....waiting for 2am fix now
AndreKellner
02.02.13, 22:36
Happened four times in a row to me. :S Also silo in sector 3...
To me it only happened in one specific (3) sector, try other sectors.
I got this same bug today, very annoying. Was replacing some angel statue and then clicked Merchant. Now I'm unable to play and that "an error detected on zone" popup everytime I try to enter the game. Hope that BB fix this in next maintance.
Almost the same for me. I had moved Angel statue and I was kicked out in few minutes
To me it only happened in one specific (3) sector, try other sectors.
For me it was S7. Silo was still there when I was unlocked. I placed three more silos in the same sector and other sectors since, no crash. So it is very random.
killerdunc
04.02.13, 09:29
ed I cant get back online have tried the last 2 days this game is taking the [ Censored ] now all I get is the bb screen and don't load totally sucks
ed I cant get back online have tried the last 2 days this game is taking the [ Censored ] now all I get is the bb screen and don't load totally sucks
The forum people can give you answers, but can't fix your account. Contact Support here (http://www.thesettlersonline.com/en/help-and-support), they can probably help you.
Ah okay, killerdunc is in my guild, which is why he addressed me, have you contacted Support (http://www.thesettlersonline.com/en/help-and-support) yet? Will find out what I can from my end and let the other guys know as well.
Also don't forget to clear your cache, or try using another internet browser or machine to see if that helps
BB_Dantesama
04.02.13, 11:12
Hey guys,
I am still waiting on an update from the Technical team.
Meanwhile, please follow Peck-ed's instructions above.
Thank you.
BB_Dantesama
I'm also experiencing this error message today.
Please fix this as soon as possible!
Lazy_Fruitbat
05.02.13, 12:32
I still have members that cant get online and keep getting locked out for hours at a time,with this zone error please get it sorted!! 1 member has not been able to log in for 48hrs and they have tried to contact support .
Lazy_Fruitbat
05.02.13, 12:35
Also don't forget to clear your cache, or try using another internet browser or machine to see if that helps
My memver shave tried that the ones that are lucky and have more than 1 laptop or pc at home not all are so as lucky and still they are locked out.It is the first thing i told them to do by email and has not corrected the fault.In fact the perosn that has been locked out for 48hrs if i try and visit thier island i then get a zone error and get dropped.They have contacted support and i can understand why they are getting a little upset.
Regards
Lazy
sortrumlegomand
05.02.13, 20:06
It happened to me again, placing 4 silos in sector 5, last time offline for more than 3 days, It sucks big time. :-( Server zone crashed.
Lazy_Fruitbat
05.02.13, 21:27
The next version (mid February) will include several fixes and this will be fixed.
that is the statement from support that is just crazy i still got members that cant get on.Sorry but you want people votes for awards and you have serious problems that don,t get fixed but you will take peopels money off them fast whe it comes to buying gems.
You keep dropping the ball and it is a shame for a good game.
Same problem here from 5 days. Support replied several times (thanks!), but nothing changed...hope in a quick fix
Oh joy, looks like I have the same problem. Moving stuff around and then got kicked out and cant get back in. I see a script is run around 2am each day, I was locked out around 5am so a long time to wait :(
Does production stop on the island affected? I hope so otherwise I'm going to run out of a few things and it'll take days to get it back up.
Already sent a message to support, I'll just have to keep trying.
It occurred to me that if this is such a common problem as a forum search shows it to be, perhaps BB should be a little more proactive and put out a news post about the possibility of getting this problem if you move items around.
I know had I read these posts before I wouldn't have bothered as it was only cosmetic items I was moving about.
Oh joy, looks like I have the same problem. Moving stuff around and then got kicked out and cant get back in. I see a script is run around 2am each day, I was locked out around 5am so a long time to wait :(
Does production stop on the island affected? I hope so otherwise I'm going to run out of a few things and it'll take days to get it back up.
Ouch. :( If no-one buffs you production *should* keep running for 24 hours(ish) then pause on its own, if a friend buffs it will keep going for a good while (72 hours is the usual number quoted) and if they buff daily it'll run until everything is full or collapsed.
It occurred to me that if this is such a common problem as a forum search shows it to be, perhaps BB should be a little more proactive and put out a news post about the possibility of getting this problem if you move items around.
Agreed.
And I am here again. Again placing silo in S7, again on Wednesday. Again zone crashed error. During the week I placed and moved several silos without any issue, even in S7.
@Iolathe - friends cannot buff, they receive the same error when accessing crashed island.
Oh ugh, I didn't realise that was so for everyone with the bug. That's many times worse then. :/
Problem fixed by nice chap at support, got on before everything ran out :)
Thanks to support guys :)
Today I bought a village school and when I tried to place it, bang : "An error was detected on this zone. Please try again !"
I mailed to support. I hope this will get fix because I can't log in. It is annoying.
Br,
Korina
this is really annoying :(
i hope they will fixed soon :(
i contacted support and i hope it will not take so long to be able to see my island
Sorry to add but normally your friend cant visit your island when you have had the server zone crash. You and everyone else is locked out of your island....
Yep, osadnicek mentioned that fishslice, I hadn't realised it was quite so *thorough* a bug. And for everyone. Ouch².
And I am here again. Again placing silo in S7, again on Wednesday. Again zone crashed error. During the week I placed and moved several silos without any issue, even in S7.
And again it is fixed in the morning. Hard to tell if regular Thursday maintenance fixed it or nightly script. But to be on the safe side, I will do anything with silos only on Wednesday night :(
Problem fixed by nice chap at support, got on before everything ran out :)
Thanks to support guys :)
Can you give more details ? So far nobody got any real help on this issue from support.
Lazy_Fruitbat
07.02.13, 08:35
Problem fixed by nice chap at support, got on before everything ran out :)
Thanks to support guys :)
can you post what they did as i still have a member that is locked out this is now day 6 and if you visit thier island it will kick you saying zone error.Even though support have said it is fixed 2 times now and it is not.they just send the same email so proves that they are not really looking at it.I was hoping that it would of been fixed by maintenace but no :(.Still nothing from Blue Byte it is a shame that you dont talk to your paying customers.
This is a bit random but from another thread:
Also what seems to be happening at the moment is that when players are trying to place/move buildings in their land the game exits itself from the server, for the present moment, until the deploy of this fix, don´t place it in your island just yet. http://forum.thesettlersonline.com/threads/22194-Black-Knights-sending-invites-and-accepting-invite-crashes-game?p=211547&viewfull=1#post211547
There's a new patch been deployed that will fix this problem. The next version (mid February) will include several fixes and this will be fixed.
"This fix" being the one we are all relying so heavily on to fix, well, far more than was originally mentioned:
http://forum.thesettlersonline.com/threads/21960-Dev-Update-Fixes-and-Performance
While "until the deploy of this fix, don´t place it in your island just yet." is not smashingly helpful it seems to be the best advice so far. :/
server zone crash...please help :(
a move the watermill and game masage an error was detected on this zone.....
I have the same problem around 8 hours or so.An error was detected on this zone.can anyone help?
I got this same bug today, very annoying. Was replacing some angel statue and then clicked Merchant. Now I'm unable to play and that "an error detected on zone" popup everytime I try to enter the game. Hope that BB fix this in next maintance.
same here with angel statue in S1. can't go back in.12 hours now or so.
I had this bug and contacted support, it fixed itself the next day ... then I got mail from support 2 days later telling me I had managed to log on so it was ok now .... thanks guys I would never have worked that out. A friend has been locked out for a week .... support kindly offered to reset her L50 account to L1 to fix it ... thanks again guys.
I bought gems in the recent half price sale. They took an hour to arrive although payment was taken immediately. Mods said it was because the game is beta and an hour is not long .... we (The many people who were experiencing the same problem) pointed out that if the game is beta = don't work properly they should not take money to play, and that if we ordered a pizza online we would be eating it in 15 mins so how come an electronic transfer took so long. Immediately after this I got hit by the zone error so could not use the gems for 24 hrs. I pointed this out in my complaint to support but they ignored it in their previously mentioned pathetic reply ... thanks again guys. A little gift to say sorry would have worked wonders.
So ... that's the last money I spend on this game, [removed] until BB pay something other than peanuts to their support staff and get things working properly. Someone put forward the theory that the team that developed the game have moved on and the support team are not up to their standard, I strongly suspect he was right........ Pity, nice game, being ruined.
Hello Rendor,
A section of your post is against The Settlers Online code of conduct.
Sinister-King
Just happened to me, was trying to build purchased nobles in, yep you guessed it, sector 3. so I am locked out. Not happy
I was locked out again two more times, always unlocked the next day. It was always when I placed silo in S7. It is quite random, I placed couple of them, no problem, then placed another one - bum, crash. Last time I placed three, it crashed after the third one and that one is missing now. So I am curious how support will be able to handle it. Not happy at all.
Same problem here.Moved recycling manufactory from S6 to S9 and now I can't log in.Says there is an error i requested zone and to try again which I did but nothing changes:-(
Today i logged in,finally.after one and a half day,it fixed itself
I'm still getting server zone crash 10 hours later and I had hoped it would be fixed :(
Sinister King ... please direct me to the section of the rules of conduct that I have broken in my recent post that you saw fit to edit, thank you.
So today's server reset has come and gone and still can't get in....Another day lost, not to mention it was gem day. absolute disgrace.
Typical BB tactic .... the game is falling apart around our ears with technical bugs they cannot or will not fix, lack of new content, forum mods having to close threads and delete posts because of the complaints from disgruntled players .... so they have an extended gem sale ..... you have to laugh!
And no I don't want to buy any, fix the game first.
BB_Dantesama
12.02.13, 17:28
Typical BB tactic .... the game is falling apart around our ears with technical bugs they cannot or will not fix, lack of new content, forum mods having to close threads and delete posts because of the complaints from disgruntled players .... so they have an extended gem sale ..... you have to laugh!
Hello Rendor,
This isn't the right place for this, if you have any suggestions, please go here (http://forum.thesettlersonline.com/forums/197-Game-Suggestions).
If you wish to discuss and talk, I am available by PM. Alternatively, you can also send a formal complaint to support right here (http://www.thesettlersonline.com/en/help-and-support).
The gems sale is unrelated to the in-game problems we have encountered as of late. There are bugs indeed, they are being worked on thanks to player feedback and suggestions.
Best
BB_Dantesama
Seems that every critical post is against some rule or the other. And I honestly do not see the point of discussing the games problems via PM, frank and open discussion is better surely? Contacting support is a waste of time as I have discovered on several occasions.
Is this sale to boost flagging gem sales, because fixing the game would do it better.
Happened to me too.
Trying to move an angel statue from S7 to S1.
Crossing my fingers for that script to work.
I was to end my DB adventure tonight. Poor looters will have to wait.
If the script fails, I will contact support.
KacaWild69
12.02.13, 21:57
8th time I have the same situation... "SERVER ZONE CRASHED"... When I want to put Silo... Server Zone Crashed.... Well, I spent a lot of money to buying gems, a spent a lot of times on this game... so... please do something!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :(
8th time I have the same situation... "SERVER ZONE CRASHED"... When I want to put Silo... Server Zone Crashed.... Well, I spent a lot of money to buying gems, a spent a lot of times on this game... so... please do something!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :(
same thing has happened to me just placed last silo and it crashed
Happened to me again today and I certainly am beginning to question the timing of the gem sale. What infuriates me (and disgusts me) is I am trying to place Noble houses, purchased by gems which were purchased with MY money. Not to mention I am losing a noble every time the game crashes. Support do not answer and mods and admin run around admonishing players and give no answers, so what do we do?
You should hear a reply from Support (http://www.thesettlersonline.com/en/help-and-support), they will also replace any noble houses you lose from this
Exactly the same happened to me at the last gem sale ... bought gems to get silos and got the zone error ... pretty sure I lost a silo but no point contacting support because they never help ...... but apparently he timing of the gem sale has nothing to do with anything else happening in the game. Or so I have been told........
ROLANDHOLLANDER
13.02.13, 20:33
i got the server zone crashed message after placing an silo i bought in tradechannel. already 6 hours ago and still not able to get in the game.
i got the server zone crashed message after placing an silo i bought in tradechannel. already 6 hours ago and still not able to get in the game.
This may change post 2AM (GMT) as they run a script to help clear some issues. If that doesn't change anything please send a message into Support (http://www.thesettlersonline.com/en/help-and-support) and they should be able to help you
ROLANDHOLLANDER
13.02.13, 22:51
i wait for it and hope that it will be ok tomorrow
I got a server zone crash after placing the angel monument. Could not get into the game for hours now...
You should hear a reply from Support (http://www.thesettlersonline.com/en/help-and-support), they will also replace any noble houses you lose from this
Yes, I know I SHOULD hear from them. But I haven't and I am not holding my breath because there has been no public communication regarding this bug so you can't help feel they just dont give two hoots. I can take that attitude also, so they have seen the last of my money. So in the end it is a loss for them and a win for my credit card
Same thing happened to me a few mins ago. I hope the script you say that unlocks the zones runs on maintenance nights too. Poor gc chain will run unbuffed :/
Exactly the same happened to me at the last gem sale ... bought gems to get silos and got the zone error ... pretty sure I lost a silo but no point contacting support because they never help ...... but apparently he timing of the gem sale has nothing to do with anything else happening in the game. Or so I have been told........
Rendor, DO contact Support on this. It happened to me on Saturday, I placed three silos, server crash, back on Sunday, one silo missing. I contacted support, it took time but they sent me replacement Silo today. They cannot help with zone crash, but they can (and will) help with lost building.
2 weeks that I can't enter the game for this "little" bug. Support says they can't do anything (they tried but nothing worked).
Seems incredible all this situation...and you want also a prize for best mmo????
Rendor, DO contact Support on this. It happened to me on Saturday, I placed three silos, server crash, back on Sunday, one silo missing. I contacted support, it took time but they sent me replacement Silo today. They cannot help with zone crash, but they can (and will) help with lost building.
Hmm .... ok thanks, will give it a go.
2 weeks that I can't enter the game for this "little" bug. Support says they can't do anything (they tried but nothing worked).
Seems incredible all this situation...and you want also a prize for best mmo????
I waited 4 weeks then started again as it looked like the only option, I only kept playing as I spent money on it
Rendor, DO contact Support on this. It happened to me on Saturday, I placed three silos, server crash, back on Sunday, one silo missing. I contacted support, it took time but they sent me replacement Silo today. They cannot help with zone crash, but they can (and will) help with lost building.
Got email from support ... they want to know how many silos I have and how many I should have ... one more than I got ... doh!! I cant prove it ... I asked them if they could check. This is about what I expected and is the reason I did not bother getting in touch, just stopped buying gems as it wens sooooo badly wrong all round.
im fuming you get a witch tower in your loot from dark brotherhood adventure at last then you place it you get all excited as this is the loot you have http://i1353.photobucket.com/albums/q671/Louise_Robinson/OMGmytower_zps0baac9a6.png
10 minutes later you go to place it and you get this
http://i1353.photobucket.com/albums/q671/Louise_Robinson/whathappened_zpscff24a05.jpg
im fuming support open monday-friday today is sunday im locked out game for trying to place a reward the game says you can have what is going on BB this is crazy if things going to mess your game up why give them as prizes, also since you did maintenance on test site i haven't even been able to get on there for 3 days im really angry at the moment
I am in the same situation, and I am getting the same message. I was trying to place a watermill and it crashed. I've been locked out for half a day now, and I was in the middle of Outlaws...
I am in the same situation, and I am getting the same message. I was trying to place a watermill and it crashed. I've been locked out for half a day now, and I was in the middle of Outlaws...
apparently they run scripts at 2am GMT which will unlock the zones but were basically screwed until tomorrow even then we have to hope for the best.
the 1st thing i did was send a ticket to support then posted in here
My zone just crashed on newfoundland for no reason that I can see, this problem seems to be getting worse and not getting fixed, I'm not happy as I only just finished rebuilding the zone on northisle, now my account on newfoundland is dead and could need rebuilding, and as mentioned above there is no support at the weekend, this is not good enough BB, you need people 24/7 when your game is this unreliable, and I just spent £175 on gems in the sale, you would think I would have learned not to spend money on here, well I have now!
Okay so now the zone I just rebuilt has crashed again, so both of my zones are dead, way to go BB
I had a server zone crash a few days ago just for demolishing and rebuilding a few statues, also crashed when i placed a watermill once. I have found a way round it but not sure if it works for everyone, when u place a statue/building it can crash even if u bought it str8 from the shop or got it from a adventure reward, ive found the best thing to do is refresh your browser just b4 u put it down, this has worked for me as I have moved multiple statues and buildings since my last crash.
Lazy_Fruitbat
17.02.13, 14:50
apparently they run scripts at 2am GMT which will unlock the zones but were basically screwed until tomorrow even then we have to hope for the best.
the 1st thing i did was send a ticket to support then posted in here
dont get your hopes up ,have a guildie that has been locked out for 14days now they can't fix it,best they were told was 1) wait until 21st for game reset or 2)reset to lvl1 and they will give all materials,gems etc back bit hard when your a lvl50 player
dont get your hopes up ,have a guildie that has been locked out for 14days now they can't fix it,best they were told was 1) wait until 21st for game reset or 2)reset to lvl1 and they will give all materials,gems etc back bit hard when your a lvl50 player
I had to reset to level 1 after a 4 week wait trying to fix my zone from level 40, they did give me enough to rebuild and all the gems I bought were there, also gave me the xp to level up, but it still took me 4 weeks to rebuild, and now it just crashed again, I'm not sure I can be bothered to rebuild again if the script doesn't work
I had to reset to level 1 after a 4 week wait trying to fix my zone from level 40, they did give me enough to rebuild and all the gems I bought were there, also gave me the xp to level up, but it still took me 4 weeks to rebuild, and now it just crashed again, I'm not sure I can be bothered to rebuild again if the script doesn't work
Man that sucks .... about time you sorted this out BB!!!!!!
Thejollyone
17.02.13, 16:27
well here's a new one - Was doing a Nords and got kicked off server for no reason with "server zone init error".
I was obviously not placing a building and all I was doing at the time was assigning troops for the 2 attack, and it just came up with that. Fortunately for me I was able to get straight back into the game and adventure.
It seems there are more new bugs appearing daily :( I truly hope Feb 21st fixes all these issues...
I had to reset to level 1 after a 4 week wait trying to fix my zone from level 40, they did give me enough to rebuild and all the gems I bought were there, also gave me the xp to level up, but it still took me 4 weeks to rebuild, and now it just crashed again, I'm not sure I can be bothered to rebuild again if the script doesn't work
Every single gem you had ever bought and or won in competitions on the forum? were they there as if thats the case if i have to rebuild from scratch even though now im level 46 i will be fuming but if they replaced every single gem ever that would be ok as in real money i have spent a lot as in a ridiculous amount of money on this game getting gems either from mobile phone credit (not that much) or direct from my bank account, obscene amounts that would all add up
as if it took you 4 weeks to get back where you are thats not that bad im just thinking its a bit ridiculous if i have to do this, im going to try to stay awake until around 2am GMT to see if when they run the script i can get back on my 1 and only island im just hoping for the best,
also still cant get in to test server but by the homepage on that i would be better off trying on tuesday/wednesday to get back in there. this whole thing with bug in the game are getting stupid it wasnt this bad when i 1st started playing and it seems they more they try to do to the game the worse the bugs get, and after every maintenance i have no clue what they do or are meant to be doing but that make things even more worse also. instead of adding more problems they should be fixing the existing ones 1st.
i wonder if its just the euro sites thats having all these problems or is every site that the have in the other nations also???? as i know apparently there game play is better than ours, either make us all the same or sort it out BB please. and not use its a BETA game as a excuse as like i said above it was not this bad when i 1st started playing this game.
Thejollyone
17.02.13, 21:47
I now have screen shots of EVERY SINGLE thing. My island, my star menu and my resources. that way, I can send to support so they can rebuild my island for me if anything goes wrong. They can do it on test server, they can do for me too..
Beats starting from scratch..
i wish i did if/when i can get back in i will be zooming in and take screen shots of every sector even if each one need more than 1 pic. also my star omg i got over 100 adventures, rows and rows of sets of 100 men baked as well as other stuff like decorations buffs cookies/zombies i have saved ect everything so it might just be easier if i took a pic of each sector and added a list of everything in it and the levels ect as no offence BB but from level 3 up to 5 upgrades get expensive with gold coins and granite/exotic wood planks which would only be fair to all get replaced also.
im fuming you get a witch tower in your loot from dark brotherhood adventure at last then you place it you get all excited as this is the loot you have http://i1353.photobucket.com/albums/q671/Louise_Robinson/OMGmytower_zps0baac9a6.png
10 minutes later you go to place it and you get this
http://i1353.photobucket.com/albums/q671/Louise_Robinson/whathappened_zpscff24a05.jpg
im fuming support open monday-friday today is sunday im locked out game for trying to place a reward the game says you can have what is going on BB this is crazy if things going to mess your game up why give them as prizes, also since you did maintenance on test site i haven't even been able to get on there for 3 days im really angry at the moment
well BB i have been locked out 12 hours as its now 22:12 GMT i am hoping to be awake at 2:10am GMT to see if your magic script you supposedly run at 2am will let me back on my island, if not support will be getting endless tickets from me tomorrow until its sorted out to go with the one i sent today so heres hoping i can stay awake another 4 hours to test this script theory out that people have told me will let me back in. and yes im still angry as i know if/when i get back on my island its going to be a complete mess for the sake of being lucky enough to win my 1st ever witches tower and try to place it on my island with my dark and white castles also. great loot BB it gives you the biggest "lootboot" from the game :(
I had to reset to level 1 after a 4 week wait trying to fix my zone from level 40, they did give me enough to rebuild and all the gems I bought were there, also gave me the xp to level up, but it still took me 4 weeks to rebuild, and now it just crashed again, I'm not sure I can be bothered to rebuild again if the script doesn't work
Did you get all the xp you need to reach lvl 40? Thats new..
I see few of my friends here also getting trouble with zone error.. :( I miss them! Hope 21st will help us all!
Did you get all the xp you need to reach lvl 40? Thats new..
I see few of my friends here also getting trouble with zone error.. :( I miss them! Hope 21st will help us all!
yep its not been the same getting your ls everyday etc lol but BK notorious now for kicking you out game when you either send/accept a lootspot, but as i promised i been slowly saving res to help you out if you still needed them when you do come back, i take it your waiting until after the 21st see if everything stayed the same so you dont have to restart at lv1
sortrumlegomand
20.02.13, 15:51
3rd time, server zone crash, this is getting annoying. placing silo again right next to mayor house.
when do bb fix this annoying error!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!
Now it must be time for some compensation. :-(
http://s12.postimage.org/y06nddeo9/server_zone_crashed.jpg (http://postimage.org/image/y06nddeo9/)
this is on test server
the problem is from this morning
I seem to have this issue too. I was moving Horseman statues in zone 1 and had previously been moving flowerbeds
Ok so i've had this two times now in three days. Buy nobles, place a few of them quickly and bang... Locked out until next day!!
I have same problems, server zone crashed!! really annoying!!
Nikiphorus
27.02.13, 18:32
Same problem " An error was detected on this zone" in main game server, after starting building silos.
What happened?
Just to say I contacted Support about my problem (post 152 above) . They fixed it within about an hour and said they thought it was a flowerbed causing the issue. Thanks support for acting so quickly!
Is this getting fixed on tonight's maintenance as i have silos i cannot use as every time i place one i get this stupid error and cant log in till the next day.
Hm, I don't see anything about this bug in "what is new " after today's maintenance. So I guess they did not fix it. Shame.
Hm, I don't see anything about this bug in "what is new " after today's maintenance. So I guess they did not fix it. Shame.
Nope, same error on my map. Guess its nothing left but reset then. Not sure if i can start over and get into a game that can "reset everything you done" at any point randomly tho..
Anyone know how i would go about getting my money back as in a way i have been sold something that does not work and if it where a shop i would get a refund.
Anyone know how i would go about getting my money back as in a way i have been sold something that does not work and if it where a shop i would get a refund.
No, as you will get your gems back if you reset, you still "have" them. But i agree with you, we should have that option. Game is unplayable.
zone crashed bug is again there cooooooooooooooooool
I just got mail from a friend who had turned down the kind offer to reset their L50 account to L1 and had been promised (twice) that a maintenance would sort the problem. Guess what....... Another totally disillusioned player at the end of their tether.
Well if he reset he should get everything he needs to rebuild fast, including the xp for lvl 50 and everything he had in store, they keep a record of everything you have so it would be a case of killing the bandits on the island and building, I know as I did this from lvl 40, bit of a pain, but it looked like the only option if you want to keep playing, I was told many times it would be fixed, but I don't really think anyone looked at my zone.
Well if he reset he should get everything he needs to rebuild fast, including the xp for lvl 50 and everything he had in store, they keep a record of everything you have so it would be a case of killing the bandits on the island and building, I know as I did this from lvl 40, bit of a pain, but it looked like the only option if you want to keep playing, I was told many times it would be fixed, but I don't really think anyone looked at my zone.
This is interesting.
This is from support just a day ago:
I would be able to return all the items you have on your account now however I would not be able to give you the XP to get you back to your current level.
If they gave xp it would be instantly back to L50? Not reset to L1???
I am getting this "there was an error detected on this zone. Please try again" every time I try to enter the game. I was putting down wheat fields and a noble residence when it crashed... This is the first day in a while I have been able to get online due to work and having a poorly child, and I can't even get on, very annoyed! Sort it out :( It may come back at 2am but thats no help to me!
Same problem, did some rework on my island and also got "there was an error detected on this zone. Please try again later". First time i had this and searched the forum just to find out this was a common problem. Hopefully I can get online tomorrow.
I have this problem too, never know what's happening?
is there a solusion to this problem already??
Hey all, If u get the error the only solution is to wait till 2a.m. the next day, some cannot get back permanently!
There is a way round it though, I have not had the zone error msg since I tried this method and it has now worked for others! Ive had it twice.
If u buy anything from the shop ie, dec, building etc or get any building/statue in a reward or if u even demolish something to put somewhere else always "Refresh" your server.
I have moved/placed decs, nobles, watermills but ive always refreshed first and thankfully it hasnt come bk. This may not work for everyone though!
Support eventually sent me the silo I think I lost when I was locked out by the zone error after placing the silos I got with gems in the half price sale. Fair do's on that as I was honest that I was unsure and could not prove it. Sadly when I placed the new silo I got ... you guessed .. locked out by the zone error. I'm off to play some WOW.......
Hey ... back in already :)
"Server zone error" this is a joke this is my 3rd time getting this error, this time its cos i was moving my silo's to a better position. Why-O-Why will BB not sort this prob out, this is the 18th page on this thread surely this is a priority now as its happening too many times to players of which if there were none BB would have no game. So keep the players happy and sort this out ASAP BB
I can see that this error is on server for almost 15 moths, and some script unlock it each day somewhere around midnight. Why it is not possible to make this script available as a redeem code and give each player chance to unlock his/her account without whole day waiting. It seems that mostly it happens when building/moving buildings bought by gems, so it is not big motivation to invest real money in this because of impossibility to build them and even play for long hours...
My Zone has crashed all day and still cant get in i was moving a noble house making room and it happened
This has happened for the past 2 consecutive days now, I only put a wheat field down and it crashed again. I can't wait till the 2am fix just so I can do something as simple as place a wheat field then have to wait 24 hrs before I can log in to my island again. What happens to adventures, will I get an extra day to complete them ??
This has happened for the past 2 consecutive days now, I only put a wheat field down and it crashed again. I can't wait till the 2am fix just so I can do something as simple as place a wheat field then have to wait 24 hrs before I can log in to my island again. What happens to adventures, will I get an extra day to complete them ??
You can always try contacting Support (http://www.thesettlersonline.com/en/help-and-support) as well
Server zone crashed near Mayor house....i was trying to move my black knight near Mayor house.
Thanks for your reply, I contacted support yesterday. Just anxious to get back on my island.
Suport helped me ....i thought they fxed that area so i tried again....big mistake
Christine0510
09.03.13, 17:01
Well this has happened to me, today, on a weekend. No settlers for me until tomorrow!
More than 1 month without playing for this bug... Many thx and congratulations for stealing my money!
More than 1 month without playing for this bug... Many thx and congratulations for stealing my money!
Have you spoken to Support (http://www.thesettlersonline.com/en/help-and-support) about this?
I had this problem, as did someone else i knew. We both raised a ticket with support and the problem was fixed by the following day.
Christine0510
10.03.13, 15:28
And again today! 2 days in a row! Not happy :(
I get Zone server crashed.. when I try to login...
anyone know what is happing, and what do I do with my adventure ?
LittleGrunt
14.03.13, 11:42
I've encountered the Zone error before, but it usually sorted quickly. But not this time. Cache clearing hasn't helped. Nor swapping computers. So I am going to contact support and see if they can help.
flukeyuser
14.03.13, 13:38
completed 4 winds this morning
placed water weal
message 1 ( anomaly detected in zone refresh )
message 2 ( zone has crashed try again )
message frome G,chrome ( this page is in check do you want to trancelate ) no ( page in English as it always is
locked out since
I had just placed a golden bench and got the "server zone crashed" message...now what?
I had just placed a golden bench and got the "server zone crashed" message...now what?
Follow these steps in order, that should help fix the problem
1. Clear cache and maybe try with an alternative browser
2. Wait until 2AM GMT, a script runs that might unlock it
3. Contact Support (http://www.thesettlersonline.com/en/help-and-support)
Sometimes it gets fixed the next day, other times it will never get fixed, I waited like 5 weeks, but I'm happy to say a nice man from support helped me rebuild my island after the reset, thanks Michael.
I can't load the game
http://prntscr.com/wqtkx
server zone crashed
i have the same problem ... :(
Don't forget to follow these steps in order, that should help fix the problem
1. Clear cache and maybe try with an alternative browser
2. Wait until 2AM GMT, a script runs that might unlock it
3. Contact Support (http://www.thesettlersonline.com/en/help-and-support)
I have the same problem. the "SERVER ZONE CRASHED" come yesterday just when I move e silos.
I have cleared the cashe
I try to change browser
I wait until 2AM GMT
I have contacted the support...
nothing happened...
May be something happen in my production...
If you've contacted Support (http://www.thesettlersonline.com/en/help-and-support) they should get back to you about it soon
Tank you peck_ed, but I am a little bit in fibrillation... tomorrow morning start the easter event...I will find my island completely destroyed..or exhausted..Not a good starting...
Same here...3 days now out of the game...Tech support is trying to fix the problem...They also suggested me to reset...I am at level 41...NO I won't reset, I think I will bye bye settlers and never return again...EPIC FAIL...
http://postimg.org/image/4hjozl1el/
PLEASE help me
T H A N K S !!!!!!!!!!!!!!! working again
Hey KumeJr, I have moved your post into this thread as it's the correct place for it, please try following these 3 steps
1. Clear cache and maybe try with an alternative browser
2. Wait until 2AM GMT, a script runs that might unlock it
3. Contact Support (http://www.thesettlersonline.com/en/help-and-support)
kabulander
23.03.13, 02:04
Same here...3 days now out of the game...Tech support is trying to fix the problem...They also suggested me to reset...I am at level 41...NO I won't reset, I think I will bye bye settlers and never return again...EPIC FAIL...
My island progress, "Witch of the Swamp" (was on last battle), resources/troops......all gone......was not browser/cache problem:::: I agree.....TOTAL EPIC FAIL
The problem is that they cannot fix us...I will not reset or restart the whole game just to server-zone-crash again!I think that I will contact Ubisoft to inform them for this. This game is not beta but unplayable.Ι will contact the other players to do the same.Enough with this...
The whole guild will be posting
a new bug has emerged lately people are locked out of the game for days or forever after buying gems or placing special buildings ... !!! forum.thesettlersonline.com/threads/22140-Server-zone-crashed/page21
for the next few days !!!
Mack_The_Knife
24.03.13, 08:14
hi guys
I had the same problem 6 months ago and it took 5 weeks support service to fixed it. I was 42 lvl and reset my account was not an option. Only what you can do is to wait if you do not want to reset your account, by the way when they fixed it they gave me a very nice compensation for my troubles and my island was not in bed shape cos the bug shut down whole island.
I know its not much help but at least you know what heappened to me .
Good luck
Dangermouse69
27.03.13, 11:30
argh! an error was detected on this zone. please try again! argh!
I got the same problem...
Mathias962
27.03.13, 19:41
I finished the new egg hunt side quest adventure, but the main quest didn't changed. I got the server zone crashed message. I bought the adventure from the shop, and started again. When i tried to enter the adventure zone, it gave the same message. I reloaded the page, but the adventure disappeared.
So, now i have an unfinished quest chain, and i can't buy an other one in the shop.
I finished the new egg hunt side quest adventure, but the main quest didn't changed. I got the server zone crashed message. I bought the adventure from the shop, and started again. When i tried to enter the adventure zone, it gave the same message. I reloaded the page, but the adventure disappeared.
So, now i have an unfinished quest chain, and i can't buy an other one in the shop.
If you contact Support (http://www.thesettlersonline.com/en/help-and-support) they should be able to help you
too many time zone server crash looks like my pc going to crash
Got that problem now aswell, ticket up, hopefull team can help me fast, becouse i been working hard on getting eggs and stuff around :|
Darkstorm2k8
31.03.13, 06:31
I had the same problem when i bought and placed a Water Mill. After 1 day, problem was resolved and i could play again. But when bought another Water Mill and placed it, the problem reappeared. I made a second ticket to support but support didn't even answered the first one.
Got this error message again, twice now. very annoying
Three times now. unlock.. lock.. unlock.. lock. Always when you put down a building like a silo or watermill. Any idea how long this will take to fix? BB are supposedly aware of the problem.
more than 2 months and support cannot do anything to fix it... unbelievable... I've spent real money in this game, and that's what you get...shame on you!
I know its a real pain but the only chance you have of playing again is to reset, it only took me 2 weeks to get back to where I was when my account was reset
kingfisher11
02.04.13, 15:21
just got same problem server zone crash was moving a watermill then crashed out now keep getting an error was detected in this zone please try again what do i do
You can try clearing cache or using another browser for now, if that doesn't work a script runs at 2AM GMT that helps with a lot of people.
If however none of that makes any difference please contact Support (http://www.thesettlersonline.com/en/help-and-support) for further assistance
You can try clearing cache or using another browser for now, if that doesn't work a script runs at 2AM GMT that helps with a lot of people.
If however none of that makes any difference please contact Support (http://www.thesettlersonline.com/en/help-and-support) for further assistance
Yeah, contact support, they will answer you that is a known problem blah blah blah... I'm 2 weeks out of the game and no one can fix this because I moved 5 watermills...don't spend money to this game guys.Instead of implementing egglinks and blizzards you should try to fix ridiculous problems like this...I warn everyone I meet in online game forums for this problematic game.
Black_Knight99
03.04.13, 09:55
I play this game all the time and think it is stupid how this is happening to me and other player all of a sudden they should look at the script timer as the clocks went forward 1hr GMT 21 March 2013 now I have to wait 24 hrs to see if I can get back in my game this is not expectable to players like me
EvilBeauty
04.04.13, 04:53
Same problem. I can not log on for month this is take too long to fix?
Same problem. I can not log on for month this is take too long to fix?
Some get fixed at 2AM (BST) and others you'll need to contact Support (http://www.thesettlersonline.com/en/help-and-support)for, depends on how bad the issue is
EvilBeauty
05.04.13, 02:51
yes have been talking with support and they give me 2 option. Reset my account Or wait which is dont know when it going to get fix
I noticed some people get to fixed it. The reset option is way rediculous for high level solution. I got 7 darkcastle 90% of all building level 5 , Max lincese and alot alot of silo,water mill . and not to count all time and sweat that I working this dang game . and if it going to help the team to fix I was doing the last quest of the evnt before easter which is give 500 gems,Silo and water mill, on adventure island -come back to home island move statue on Sector 1
I am having the same issue, "Server zone error", & it has been over 12 hrs since I tried logging in, if my L5 gm is depeleted by the time I am allowed to play again, I'm going elsewhere...
I'm also having this error since this morning. Was just accepting a trade from a fellow guildmember when it happend.. could also been one of my wheatfields rebuilding..
Hopefully the problem get's fixed soon.
Placed a silo and bang again locked zone, fourth time already. Sort it out BB!!!
Heraclites
22.06.13, 10:57
Just placed a silo, and now i get the "server zone crashed" message. How long will it take before i can play again?
Really don't know what is the point of complaining on here as it appears that nothing is being done about these crash issues but also feel that if we don't complain then nothing will get done, at an even slower pace!
There I was, happily tidying up my island when I made the disastrous decision to move a silo and place a new one.....then it happened.....du du dunnnn....game crashed. This is not the first time this has happened to me whilst moving or placing things so I really don't know why I get so annoyed by it but I do. I keep getting the 'there is an error with this zone' message and will now be locked out of the game until after 2am, well hopefully :-(
Not good when I have a lev 5 iron mine which is probably going to run out and an adventure running which I can't finish.
Please can someone sort this out, don't know what happens at 2am in order to reset these accounts but if this is the only fix available then why can't you do this more regularly, i.e every hour?
Seems like a lot of people get this error when placing/moving silos... :\
i have had this problem today i sent my army to raging bull adventure and screen locked and game crashed know i am getting the zone error message and cant get on my island
Seems like a lot of people get this error when placing/moving silos... :\
Bingo. That's exactly what happened to me today. If this bug is known it should have been fixed long ago.
A lot of people do seem to get the error when tinkering with silos but it is not exclusive to that. I agree that BB should be dedicating every possible resource to resolving this, however when it seems that many things cause this, and may not be replicated and isn't affecting everybody it can be very hard if not impossible to fix. Any possible fixes may have an unforeseen domino effect on other aspects of the game.
I am not defending Blue Byte, just trying to be objective is all.
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