View Full Version : Lots of bugs
Don't tell me to mail support, i did and i stopped doing so when i came to the conclusion my reports would never end up at the dev team.
Some bugs were already reported on the test server and yet they tell me to delete all my browsers and flash, re install 1 browser and flash.
I did all and even updated everything possible without result,
When i mailed back, i was told i didn't try a different network and nothing was done after.
Oh yes i tried the different network, but was fed up because i already found out the solutions given were rubbish and i had the same issues on a different network.
None of the below happens on the test server, some are mentioned to be a bug on the test server and some are mentioned on different servers.
1: Most annoying of all, i keep getting kicked out of chat, but found a solution to this ( which i don't like but prevents it from happening ) hide on an inactive island
2: Endless and endless lag when i try to move over my island, especially after being buffed
3: Buffs not working, as in not showing
4: Mines not being found, while they still are depleted
5: Assigned troops end up missing or assigned to different generals
6: Building queue doesn't show all buildings/ fields/ wells being build
7: Wells / fields / copper mines are not being build after being placed
8: Login queue message while going to another players island
9: After login mail shows no messages
9: Explorers are not leaving after being send out to their searches ( do take the resources )
10: Generals being intercepted while another general already went into a camp and started a fight
11. Did i mention i am being kicked out of chat all the time while i am at my own island ?
i wonder if being on the test server counts as trying a different network for support :D
since i can really enjoy playing there without the above issues.
Unfortunately i prefer my own account on the live server, only really getting annoyed i can't play there like i should .
I hope these bugs are being read by the dev team, since, i think, they should have been reported to them by support.
Have the same experience. Contacting support leads nowhere.
Same applies for this forum I think. I don't recognize most of the bugs you are mentioning here, but when looking at the last 50 reported bugs, I notice that there are quite some reported by several players. The forum masters seem to react only when they know the answer, but I don't see any forwarding being done to the development team. Perhaps they are already working on it, but a simple remark "we are working on it" would make things clear.
Thejollyone
23.05.13, 06:43
You should see Fexno's excellent thread on bugs and their current status:
http://forum.thesettlersonline.com/threads/22386-Overview-of-reported-issues
You should see Fexno's excellent thread on bugs and their current status:
http://forum.thesettlersonline.com/threads/22386-Overview-of-reported-issues
i did read that one :)
Issues Support might be able to help you with
None at the moment
My point simply is support ignores players. Hand out several *solutions* which make no sense.
*you didn't try a different network* Bang, case closed. Get rid of another player with some silly bug reports, lets get a coffee and move on to the next mail.
Sure i understand they get a lot of mail, but it's not a solution to ignore.
Others get blamed for not fixing bugs, which have been reported to support. They can't help it, support can.
Fact is, my account here has bugs i don't experience on the test server. Removing browsers, trying a different network is not a solution.
Fexno's excellent thread ...is only up-to-date until end of March.
I was talking about the last 50 reported bugs. No one is reacting on them, so no clue if and when they will be solved.
If you got stuck in a quest, it can be convenient if someone helps out.
All we do is what we are asked to do: "game is still in beta, so please report your issues".
But the motivation to keep doing so starts wearing off...
All of the above "bugs" are the result of lag, usually caused by a poor connection.
Check that you're not using the computer to do anything else that might reduce your bandwidth. The game gets easily confused if messages from your computer to the server get interrupted.
All of the above "bugs" are the result of lag, usually caused by a poor connection.
Check that you're not using the computer to do anything else that might reduce your bandwidth. The game gets easily confused if messages from your computer to the server get interrupted.
then tell me why i have no lag on the test server ?
and i have nothing else running either, because i shut everything down. Sometimes even the virus scanner just to make sure that's not causing problem.
Can't do it at work tho :p
I've not seen bag lag in a while, only time I get it now is on my phone, which is to be expected
Not too quick Inyi. Might indeed be a poor connection issue. Like I wrote: I don't recognize most of the issues.
However, Gerontius jumps way too quickly to this conclusion. There's also a locking issue slowing things down considerably from time to time. See http://forum.thesettlersonline.com/threads/20798-The-quot-forever-hour-glass-quot. It might well be that a combination of a slower connection + a locking issue + an impatient clicking done by the player, leads to strange behavior of the game.
And even if all is caused by a poor connection, then still that doesn't mean that that there shall be strange behavior. Bad performance is a logical result, but strange behavior?....
There are new bugs appearing all the time that are not on the test server. Perhaps the EU servers are under more stress more of the time or the code is different to the other servers?
Guild chat also breaks if you make a note on your guild profile. Rather annoying when you're using it to inform people that you've completed Isle of pirates and it then prevents you from talking to them.
a goldmine is being build, why is the building queue saying it's a wheat field ??
http://s1.postimg.org/ufd2p3gtr/goldmine.png
chat completely disapeared, no tabs, nothing :p
http://s8.postimg.org/owrmfs845/missing_chat.png
connection problem ?
Was that present after a refresh?
the second was after a refresh and was gone after another refresh, the first not and happens more.
EternalPink
11.06.13, 17:06
All of the above "bugs" are the result of lag, usually caused by a poor connection.
Check that you're not using the computer to do anything else that might reduce your bandwidth. The game gets easily confused if messages from your computer to the server get interrupted.
I'm not sure there is enough LOL in the world for that.
Since when did a browser based game require more bandwidth than a 75mb broadband connection and a faster ping than 40-60? I have that and while I can play pretty much any game on steam in multiplayer with little to no lag (depending on hosting arrangements) yet I suffer enough lag to have bugs happen on a daily basis
Does not compute.
I'm not sure there is enough LOL in the world for that.
Since when did a browser based game require more bandwidth than a 75mb broadband connection and a faster ping than 40-60? I have that and while I can play pretty much any game on steam in multiplayer with little to no lag (depending on hosting arrangements) yet I suffer enough lag to have bugs happen on a daily basis
Does not compute.
maybe because we aren't allowed to do anything else :p
is BB trying to fix the geologist restart ?
Having a lot of geos and exploos returning in my star menu after 30 seconds after send out and being kicked out of chat 3 times in 5 minutes
Guys, if things are reproducable, it's never ever a bandwidth issue.this is no matter of bandwidth or whatsover. This is simply the result of programming code which does not handle locking issues correctly.
See also http://forum.thesettlersonline.com/threads/20798-The-quot-forever-hour-glass-quot
Yes i agree :)
just hope it will be fixed soon
Guys, if things are reproducable, it's never ever a bandwidth issue.this is no matter of bandwidth or whatsover. This is simply the result of programming code which does not handle locking issues correctly.
See also http://forum.thesettlersonline.com/threads/20798-The-quot-forever-hour-glass-quot
This is your opinion, unless you have direct access to the code and are able to point out where the problem is, your only at best making a educated guess based your experience. My experience tells me there's a chance that a server side hardware fault but not necessarily with the servers which needs to be ruled out. As for the build goldmine but show wheat field construction can we rule out a bit getting flipped enroute between server and client ? If that is the case then the problem lies somewhere on the net between player and BB. In a game I used to play the UK players found that if the routing between them and the server (which was in the UK) went via a certain european town it would cause problems if they was signed up with one particular ISP. Player, game developer and ISP where not to blame in that case, it was just bad luck that when you logged in the connection was established by a particular route, the only solution was to keep relogging until traceroute showed you was not being routed via that particular town.
I don't think it's just my opinion, unless I'm not understanding my job for years now...
I share EternalPink's opinion when it comes to bandwidth or hardware; I'm neither ever experiencing performance problems, except when playing Settlers.
Seems impossible to me, since Settlers is typical a game that can't be consuming a lot. It's a static game, mainly requiring millions of database records to be created and updated. This is 90% of correct programming, 8% of applying the database principles which are most appropriate to your needs and only 2% hardware.
Therefore I can't believe that hardware faults are the biggest problem. Such would not result in problems that reproduce this easily. With all I know about performance tuning, I am 100% convinced that the major part of the lags is caused by database locking issues.
Database locking is very often experienced by all users, which can explain that the performance problems seem to have a random behavior often.
Of course, there might be some small hardware problems too, but my experience is that optimizing program code reduces hardware needs and often results in the conclusion that there's nothing wrong with the hardware at all.
But, of course; the development teams may feel free to show me their program code to prove differently :)
Well, the new quests have again proved that they can contribute to the lag, as you will see tomorrow morning.
We all know what a nightmare Flash is anyway, and various other elements also contribute (loads of buffs for instance).
database corruption too, especially when an exploit like the Parrot one is hugely abused, it actually took down 1 server and forced a roll-back.
Funnily enough, problems on my german server over a year ago caused the chat-server to malfunction and even the mail was flaky, yet the gameplay was remarkably good, which makes me wonder if they too contribute.
But, the number one factor is still the servers themselves.
One of the reasons I loved playing the French server so much was the speed. lag was almost non-existent, and it even outperformed the much better specced German servers, which in turn were faster than ours here. Considering their geographical locations and my distance from them, this was a real eye-opener, my closest ones were the slowest, the mid-range was the fastest and the furthest wasn't too shabby either.
Then came a major change, whilst the german performance remained about the same, the other two collapsed drastically and now the closer the server, the worse the performance.
This makes no sense, unless there have been hardware and/or location changes (including changes of telephonic network).
No wonder these 3 seem unable to shake the 'beta' tag.
Oh, and even 'background' tasks don't seem to tie in with game performance, whilst sometimes a Windoze update will appear to slow things down, another time downloading and installing an 8Gb game did not impact at all.
The only thing that clearly made a difference was having the test server open, not only did it kill Flash often, but it dragged down the Live games to its snail pace, whereas having French, German and UK servers open simultaneously does not.
the new quests have again proved that they can contribute to the lag
Myself I hardly noticed a difference during the crisis quest. But, to me it's fully normal that there are more lags if there is more database interaction when database locking is occurring.
It's difficult to say something about a German server; I wasn't playing the game at that time. I can't imagine that there are no European servers, since every database administrator knows what happens if you have to send traffic to the other side of a ocean.
From what I'm seeing, there's not much of a replication going on (otherwise it would be possible to invite friends from other servers I would say), so that is most likely not explaining the delay. I've been reading stories from people losing their account, since they couldn't be restored. Seems to me that the creation of online backups is neither an explanation therefore.
Virus scans and windows updates are usually recognized by periods of bad performance for several hours in a row. I never had such; it's always specific actions which are slow. Just open your general for example and press OK. My knowledge of Flash is not so good, but I can't imagine that a relatively easy screen like the general one is a problem.
i think my problems are a combination of several things.
First of all i think the sandycove server is more loaded then the other servers, that might explain i have no problems at all with the testserver.
I use a prehistorical computer and the one at work is as well. Still, it's an online game and i have played several online games without issues
Flash is stupid, search the web and you will find a dozen issues concerning flash. But after reading a lot, i also think this game has issues that can't possibly be all related to flash
The whole geologist restart is most likely causing most of my problems. There's a time loop, same as the jumping generals, they fixed that and i bet they can fix this.
The lag started with the november updates, after that everything went downhill
Spot on there inyi, the November 'downgrade' was the tipping point.
Mr Branch, the Crisis Quest itself is not a particularly good example, what I have noticed though is since the new quest lines were brought in from the tutorial onwards, the more of these that are unfulfilled, the more likelihood there will be lag.
This may go some way to explaining why those at level 48-50 who have basically finished all the quest lines seem to be experiencing less lag than those of us further behind.
Ive contact support: no answer. Devs doesnt talk about it. We didnt recieve a guild quest from a week. Only when send mail to support it popups near 3-4 hrs after that, today didnt! How and who can help us(Angel Doves) also non stop chat server refresh or doesnt work!
Ive contact support: no answer. Devs doesnt talk about it. We didnt recieve a guild quest from a week. Only when send mail to support it popups near 3-4 hrs after that, today didnt! How and who can help us(Angel Doves) also non stop chat server refresh or doesnt work!
This is a known issue and the reason why Guild Quests get reset every 2 weeks. Have you tried doing a roll call to see how many active members you have in your guild?
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