View Full Version : Northisle is crashing after maintainance
Northisle was up after maintainance, I played for like 15mins and that it crashed....
I haven´t even got through. Game stops at the spot where says: Login queue is initializing...
Edit:
Working now :)
http://i.imgur.com/bWUZVBp.png
Cant log in at all, both me and my wife
Don't tell me to clear cashe or check internet, those are the things I test first.
Edit: Seemed to fix it self.
I have been trying to login for the last 30 min ... Everytime the game comes up show Tip of The Day and maps are loading is when i get the error msg: Client Outdated - Please delete your browser cache and try to log in again.
Now I use Chrome and I have cleared its entire cache like 5+ times in the last 30 minutes as also tried to login time and again ... But I always land up with the same error msg.
Is maintenance still on or over ?
For me it is still crashing, i managed to log in once after maintenance . After 5 min , there was a server connection problem and had to reload and since then cant login. It stops at the spot 'login queue is initializing " and i get the error message that clear your browser cache , the client is outdated. I tried that and then also tried to open it in another browser which i have never used to play this game and still get the same message :(
Same here, its the same old situation after an update of the software. Bunch of idiots. Even tried with IE for which i needed to install Adobe flash, same problem.
Same problem here! Tried to log in over FF and chrome, with cache cleared, browser updated... And still getting message that client is outdated! Hope guys you can fix this error!
Same for me as Lyth, I cleared my cache opened in other browser but still cant load the realm.
RufusCharlie
05.09.13, 05:53
Same issue here. IE I have rebooted cleared cache and passwords several times. going to give up and try again in an hour incase maintenance not yet fully implemented
Same here. IE, firefox, chrome and on 2 diff computers. all give the same result. client outdated.
iceblink2013
05.09.13, 05:55
Same here, client outdated error, cant login. Chrome and Firefox on Mac OSX. Cache is cleared, browser restarted, nothing helped so far.
Same here, client outdated error, cant login. Chrome and Firefox on Mac OSX. Cache is cleared, browser restarted, nothing helped so far.
It stops at "loading maps" and I see "0/10" in Firefox.
Same as for everyone. Kinda reminds me of last week on Northisle...
I am having similar issues, i get to the loading screen and then it tells me to empty my cache and so on and so forth, done it several times now, deleted every single history i got, rebooted the browser and still no luck, would love some help or atleast an update on this.
Moved several posts from Login issues to here, since they all seem to have this issue.
For those that haven't done so, please don't forget to report the issue to Support.
You can do so using the contact form on this page (http://www.thesettlersonline.com/help-and-support/)
Keep us posted if you are able to log in again.
Thanks,
Fexno
Len_Bright
05.09.13, 06:23
same problems tried on 2 pc's deleted everything still get the same error
AndyGadget
05.09.13, 06:26
same issues - delete browser cache -have tried IE, FF, Chrome, Safari - all cache/objects removed, temp folder deleted, and cannot connect.
They have screwed this one up big time.
@13:00 GMT - now connecting no problems - just hoping server stas up
Same problem here, on two PCs, both with IE and Chrome
Finally tried a Windows7 PC with IE and Chrome => has worked with both browsers
But the others (XP) still NOT
having same prob here, tried most things that other have done
After today's maintenance I keep getting the message "Client Outdated. Delete Cache". I've done that multiple times. I use Google Chrome as browser. I can't login with Internet Explorer either because I'm in some sort of loop that I keep entering my password. Anyone experiencing these problems or know how to fix them?
Thx..
With IE there seems to be a work around - if you click on my profile (from the home page)and log in there it seem to work
[ Thread merged ]
Cheers,
Fexno
Euchalypta
05.09.13, 06:52
I have the same problem. Nothing works.
With IE there seems to be a work around - if you click on my profile (from the home page)and log in there it seem to work[/color]
Hi ABeaney,
Your workaround is for the log in loop issue, which is discussed in an other thread.
The issue which Alias81 has is specific to Northisle and that problem right after maintenance.
Cheers,
Fexno
bazpearman
05.09.13, 06:59
having same problem but grandsons working fine
having same problem but grandsons working fine
Is your gradnson on the same server, Northisle?
Tell us what he did (if he had to do anything special).
Obviously, I'm not able to play either :(
Ozzymandeus
05.09.13, 07:05
Ahh... so it's not just me.. thought I had been hit by the locked island bug again, but maybe there is hope I will get to log in today after all if this is not an isolate issue.
Still, like others, multiple different browsers with cleared caches all telling me my client is out dated. But with those same browsers I can log into tsotesting just fine, so a support ticket has been raised.
Once again Northisle gets the 'pointy stick in the bum' treatment after maintenance. I just hope I get to log in before my level 5 gold mine depletes completely... really don't wanna lose it because of yet another screw up in our maintenance cycle. Think I'm gonna have to get in the habit of turning all that stuff off before maintenance now.... which I really shouldn't have to do for a game that has supposedly 'come out of beta'. (what a crock!)
Tried logging in at 07:15 local time, nothing. Tried logging in at 08.00, nothing. Installed Adobe on another browser, nothing. Now its 09:06 local time, still the same problems. This is getting horrible annoying, time to ditch this stupid game??
This is so frustating ! Kindly someone from BB let us know when the NorthIsle server would be up or for how long we should wait in front of screens ?
Wreckless-
05.09.13, 07:19
Talk to us BB ! ! ! :mad: :mad: :mad:
The problem seems to be account related. My brother(also on Northisle) can log in and play, but he cant log in with my account, I also can log in with his so ts not pc, browser or os related problem.
Same Here. Log on with new clean browser and with the message "Please delete your browser cache and try to log in again"
The problem seems to be account related. My brother(also on Northisle) can log in and play, but he cant log in with my account, I also can log in with his so ts not pc, browser or os related problem.
Could this be related to level of player ? ... what level is your brother ?
Can't think of any other reasons as to why only selective players are able to play or are left out.
I am level 50 and got my entire gold industry running unbuffed now for two hours. This is getting very very tiredsome.. I really don't understand how they manage to run this game SOO bad.
This is clearly account related, I can not log in with any browser from any computer, friend of mine can log in from any computer and all browsers.
Same Here. I am level 41. Log on with new clean browser and with the message "Please delete your browser cache and try to log in again"
I feel rather awkward saying this with people still stuck locked out but just for the sake of information: I got in to my Northisle account fine, on both Chrome and IE9, and there are people in chat. No idea why it let me/us but I hope it's sorted soon for everyone who's stuck.
my message "Please delete your browser cache and try to log in again"
help please
Same problem here. Have cleared cache an two different browsers and can't get on.
Really don't understand why we can't get a reaction from BB. It is a shame the game doesn't work after maintenance but that can happen. But the fact that BB doesn't respond to it and informs its customers is really disgracefull to us. I spend a lot of money to support this game, but expect also some more information when it breaks.
I am here to play a game not to talk about baking a cake for a birthday party or make a crazy picture. Not my events. I want to make sure my island doesn't break in the meantime.
Please talk to us BB
Same computer, same browser, TSOtesting works fine, but the real server is dead. Incredible annoying.
Really don't understand why we can't get a reaction from BB. It is a shame the game doesn't work after maintenance but that can happen. But the fact that BB doesn't respond to it and informs its customers is really disgracefull to us. I spend a lot of money to support this game, but expect also some more information when it breaks.
I am here to play a game not to talk about baking a cake for a birthday party or make a crazy picture. Not my events. I want to make sure my island doesn't break in the meantime.
Please talk to us BB
Have to agree with this. Things can happen, and problems are part of everything, but not communicating is just... wrong.
I too am stuck trying to get on to the game server ...
BB, Please post some info to at least acknowledge that you are aware of this issue. It seems to be affecting a lot of players ....
Add me to the list of players unable to access Northisle, seems somewhat ironic we came out of beta last week, and the first maintenance fails miserably. I to have gold pro running, adv to finish, etc. Is there any info from BB?
Same here tried different browsers etc. I managed to get on earlier and all was good now however the same problem as everyone else.
Wreckless-
05.09.13, 08:18
Add me to the list of players unable to access Northisle, seems somewhat ironic we came out of beta last week, and the first maintenance fails miserably. I to have gold pro running, adv to finish, etc. Is there any info from BB?
You think there's a list? :cool:
Same problem here, i've tried different browsers...
Wreckless-
05.09.13, 08:35
so it has been 3.5 hours now since this was first reported. Still not a peep from BB.
Thanks BB, for ignoring us. It is very much appreciated. :mad:
I can't log in as well. :(
Sigh, nothing.. waiting for three hours to get in, and NOTHING. Well, looks like i got plenty of time to play other games now. Going to insist on having compensation.
same problem here,
i'm sure BB is trying... :P
I've had the problems for a couple of days on IE, not on Chrome.
Since this morning I can't login in IEand in Chrome anymore, They both give the message:"Please delete your browser cache and try to log in again" In the header of that message stands Client outdated.
It is with a facebook login.
When we try with the account of my son (not facebook login, but mail account login) both browsers work.
Well after more than 3 hours I got in, (nxt surprise no premium buff for me lol), chat is buzzing about this and BB_Ravel said he field a report so I think they are working on the blocked accounts.
Hello, guys!
The alarm bells have been sounded on this issue already and we are working on solving it. I am aware this is frustrating for you guys and I apologise. It would be very much appreciated if you could muster a little more patience.
This could mean there will be a restart of the server.
Thank you very much for your understanding and for your reports and sorry again!
Ravel
I've tried logging in on the test server and that works fine for me - still can't get into Northisle but it's taking a lot longer before it refuses me.
Edit: Thanks BB_Ravel for the info.
Puny-Human
05.09.13, 08:53
I was playing the game without any issue and then suddenly it stopped connecting and now I can't even get to the login page :(
after a week of not being able to get past 'loading map', I gave up and reset my comp to factory settings, windows 7, installed all updates, upgraded flash player, open nothing else but game, so all is empty and clear, now I'm able to log in, and play for five min's at a time before "connection to server lost" happens, refresh, then crash in another five min's, and so on and so on, glad I can log in, however enjoyment isn't the same, blocks become more nerve raking as it might crash during the send outs, and I'm not sure just how long while playing it will be before I crash again. Chatting with fellow guild members becomes almost impossible, as connection is lost in the middle of communicating, ( lol, and I just crashed while writing this, still hear the birds tho) very frustrating.
This could mean there will be a restart of the server.
This might be why you lost connection
was playing along nicely, and them BOOM crashed and cant get back on have cleared cache rebooted all the normal things. :-( anybody else have this happen to them??
wibble1964
05.09.13, 09:01
Not just me then
BB probably reset the server without informing the players there.
They were talking about doing a server reset due to all the login problems.
wibble1964
05.09.13, 09:02
Looks like we're going to get some more presents :)
I was merrily rebuilding wells- then got kicked out. Just can't get beyond the login screen now.
Looks like we're going to get some more presents :)
Yet I find myself wishing for a game without such issues .
Hello, guys!
The alarm bells have been sounded on this issue already and we are working on solving it. I am aware this is frustrating for you guys and I apologise. It would be very much appreciated if you could muster a little more patience.
This could mean there will be a restart of the server.
Thank you very much for your understanding and for your reports and sorry again!
Ravel
Northisle kicked me as well, "Server call failed", so here's hoping it is a restart.
Many thanks Ravel and Fexno for the info and for being on top of things.
apologies to people i was due to buff, i will be there asap :-)
Same here, want new premium day for compensation
It appears to now be fixed, my nephew who had the Outdated client message can now log in
I have just Sold " lootspots for BK adv and crash sever goes down, please bear with me Tartloch and Potholed_road, i am trying to get back on.
Has this happened to everyone?
Hi Ravel.
It is not personally to you or BB but when something happens the first thing you do is inform your users. If you keep us informed from the beginning we are not bothering you while you are busy fixing the problem. Place a banner or a message on the login screen and keep everybody off the server during the repairs.
Keeps us from reporting our problems here. And yes I know what I am talking about since I am a senior consultant\Projectmanager for 15 years now. ICT Infra can break down for which we all have empathy. But not for the lack of communication. Thanks for your message but next time try to come within 15 minutes after the first reports come in of a mayor problem. Off course I mean BB to come with the message. Good luck fixing the problem.
I guess everyone is locked out atm due to server restart. I understand BB wants patience but with gold running unbuffed its annoying. Really glad I didn't activate that 1 day premium :)
Northisle kicked me as well, "Server call failed", so here's hoping it is a restart.
Many thanks Ravel and Fexno for the info and for being on top of things.
Thanks for the info, at least i can go grab a coffee now knowing i am not the only one this has happened to. Fingers crossed its sorted soon. Good luck guys :-)
TouroLouco
05.09.13, 09:09
Those presents can never compensate the losses I've been having lately due to my level 5 gold industry running dry after maintenance... I know some of my guildies stop their gold industries before maintenance, maybe I should too, being that it's totally unpredictable if we're able to play afterwards.. Maybe better if BB would go to a 2 weekly maintenance schedule if things keep going so badly? I've been supporting production systems for years, but if I had a performance record like this, I would now have had a lot of spare time on my hands...
thanks guys back in now :-)
Anyone else still having the old issue after the restart?
*crickets - crickets* I'll take that as a "no".
I will check it now. I also have to work.
Seems like all is working again now.
I'm closing this thread to prevent posts about other issues like http://forum.thesettlersonline.com/threads/25379-Login-Issues
[ Thread closed ]
Ozzymandeus
05.09.13, 10:28
Anybody else getting kicked off Northisle again? I got back in after the earlier issue was supposedly fixed... got kicked off unexpectedly a few minutes ago and getting 'server call failed' errors whenever I try to log back in.
EDIT: Back on again now after several failed attempts... will update if I get kicked again.
[ Thread reopened and moved post in ]
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