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BlueFairy
05.09.13, 07:09
Issue - as stated in title.

I have sent a ticket to support, just posting here in case it affects others and/or developers read it.

And yes - did log out and back in again. My software is up to date and I cleared my cache....

DutchDuty
05.09.13, 07:13
You're not the onliest one.
I didnt get it either, so did others at sandycove.
Some even bought a month premium to do the quest, but the quest doesnt accept anything else then 1 day premium, wich can't be bought.
We should have it under buffs in star menu, but its not there......

Flower-Powers
05.09.13, 07:26
sandycove server here, i also have no 1 day premium

Miranda_84
05.09.13, 07:40
i didnt get one either! same as Bluefairy , loged in and out , cache was empty etc etc..

Sijalica
05.09.13, 07:44
Are you above lvl 26? From what I've red you need to be 26+

DutchDuty
05.09.13, 07:49
Sijalica, I am level 50 :)

Fradvatar
05.09.13, 07:50
Fradvatar level 39 Sandycove Realm here. I have only got the following options under my Premium: 7, 30, 180 and 360 premium days.

Fexno
05.09.13, 07:55
Fradvatar level 39 Sandycove Realm here. I have only got the following options under my Premium: 7, 30, 180 and 360 premium days.

Everyone should have gotten 1 day of premium time in the buff section of the star menu.
http://img163.imageshack.us/img163/8466/0mvc.png


For the other posters that couldn't find it in their star menu:
Seems like not everyone has gotten theirs, I'm sure it will be corrected.

DutchDuty
05.09.13, 07:56
Fradvatar, the 1 day premium should be in your star menu.
If its not there then join the club of people who didnt get it at all :)

daizey
05.09.13, 07:59
I have not received the 1 day premium account either.

mgtw123
05.09.13, 08:04
I haven't received mine.... lvl 39, Newfoundland

Urkle
05.09.13, 08:05
No one day premium account for me either :-(

Annelli
05.09.13, 08:28
I don't have one either.

Jeland
05.09.13, 08:37
I got the quest but not the buff to get the premium day.

bloodybutcher
05.09.13, 08:38
i have aslo not got a 1 day premium icon in my star menu

lulu10093
05.09.13, 08:42
level 50 sandycove
no premium buff in my star menu i been through it a fair few times a line at a time and its not there
also keep getting booted
also
http://prntscr.com/1pg84o keep getting this click it and 10 mins later its back what is going on?

Fexno
05.09.13, 08:49
also keep getting booted
Hopefully support can help you out on this one




http://prntscr.com/1pg84o keep getting this click it and 10 mins later its back what is going on?
Not much info in it, but there is a thread for this issue: http://forum.thesettlersonline.com/threads/25411-Fake-Longbows-quest

lulu10093
05.09.13, 08:57
thank you Fexno.
i sent ticket after posted in here and yep i clicked claim on that longbow quest 5 times so far im just leaving it now but i have sent support the screen shots also
i now been stuck trying to get to my own nords adventure for my guild quest for 5 mins in limbo like so http://prntscr.com/1pg9sw
looks like support will be getting another ticket in the minute.

Baggis
05.09.13, 10:03
I don't have it either but then again i'd not use it straight away anyway, I can do without that 10xp..

Promethos
05.09.13, 10:13
not in my star menu eiter. Tried the usual yada yada with refreshing etc. (which should not be necesarry in the first place) but even that has no success.

What again was the last update without obvious bugs? Why do the developers not respond on our questions?

Gerontius
05.09.13, 10:20
On the test server, only one of my two multiaccounts got the free premium - this being the one that I logged in with first on the day they were given out.

Just saying in case this is an issue with other people

Gerontius
05.09.13, 10:22
http://prntscr.com/1pg84o

Note also the graphical bug in the quest chain, too! :)

Remus_V
05.09.13, 10:27
I did not receive one day premium instead we got longbows-quest. Some players say they received one day premium

PS

I got 1 day premium after I finished an adventure

lulu10093
05.09.13, 10:54
I did not receive one day premium instead we got longbows-quest. Some players say they received one day premium


same here some in my guild got the 1 day premium some like me didn't even some that did get the buff have the longbow quest coming up like i have

BB_Ravel
05.09.13, 11:03
The problem with the premium account will be corrected with a script we will be running in the earlier hours of the morning, after this you will be able to get your token and your first lot of quests. There will also be a bonus of 3 days added to your account shortly. We are sorry about the inconvenience caused here.

Promethos
05.09.13, 11:10
ooh look look! It's a response!

Thanks a lot for the answer Ravel. And now we know you guys are in fact capable of replying.... could yould you do that a bit more often? The biggest problem is not even the bugs, but the complete lack of information. There are lots of things going wrong where we just dont have a clue if BB is even aware and working on it.

lulu10093
05.09.13, 11:10
thank you Ravel :)

QueenMab
05.09.13, 12:33
I also did not get the 1 day premium coin

Sto_Helit
05.09.13, 12:54
Read up for BB_Ravel's reply - this should be sorted out tomorrow morning, including compensation for all players. :)

Kyong
05.09.13, 17:34
That is strange. I got 3 day Premium already, but I used it and the quest is still not finished.

Sto_Helit
05.09.13, 17:49
That is strange. I got 3 day Premium already, but I used it and the quest is still not finished.

It only completes if you use the 1 day premium.

Fexno
05.09.13, 17:52
That is strange. I got 3 day Premium already, but I used it and the quest is still not finished.


The problem with the premium account will be corrected with a script we will be running in the earlier hours of the morning, after this you will be able to get your token and your first lot of quests. There will also be a bonus of 3 days added to your account shortly. We are sorry about the inconvenience caused here.

To complete the quest you specifically need to use the 1 day premium buff.

http://i.imgur.com/7O0z16A.png

As you can read in BB_Ravel's post, the 1 day Premium buff will be added by a script tomorrow morning (British Summer Time)

Kyong
05.09.13, 18:06
I thought that this was the replacement with 3 day bonus. Will be the 1 day buff functional immediately or will I have to wait till the 3 day buff expires?

nickyboy231092
05.09.13, 18:36
ok .. just added the 3 days to my account and the quest isnt completed ... i know it said one day but i mean .. come on , cant tso think of people making these mistakes ... would appreciate it also if u put an icon over general's heads so its actually possible to quickly see where my gen is on adventure .. rather than following him on his very slow walks. please and thank you.

Hairy
05.09.13, 18:46
Missing-1-day-premium-account (http://forum.thesettlersonline.com/threads/25410-Missing-1-day-premium-account?p=237279&viewfull=1#post237279) and Give-the-general-a-flag-please (http://forum.thesettlersonline.com/threads/25355-Give-the-general-a-flag-please)




[ Thread merged ]

Cheers,
Fexno

Fexno
05.09.13, 19:39
I thought that this was the replacement with 3 day bonus. Will be the 1 day buff functional immediately or will I have to wait till the 3 day buff expires?

From what I understand they stack in your account, so it'll just add another day to your remaining time

Fexno
06.09.13, 10:03
Not seen any one day buff yet in my star menu.

You should have gotten one already I think. You should contact Support for this using the contact form on this page: http://www.thesettlersonline.com/en/help-and-support/


not sure as quest book is bit short on words..(not showing) the Own atleast 50 Longbows..
Finish quest. get to claim reward.. push button, nothing happens and quest keeps popping back in.. Yes.. cleaned all i can do..

There is a thread for this issue here: http://forum.thesettlersonline.com/threads/25414-OPEN-Quest-quot-Longbows-quot-keeps-giving-quot-Quest-completed-quot-notifications

lulu10093
06.09.13, 10:18
i had the 1 day coin thing in mail today still not using it yet as still got stupid longbow ghost quest going on also seen if you do use it it dont make that go away so until they fix that bug i wont be doing the premium quests