Premium Loot missing buffs

[stefanceltare]

As you can see in pic i got 3 buffs in loot. Normally i should get another one from premium loot. This is the second time this happens. Where's my premium buffs?

http://i.imgur.com/6rCHpYb.png

[PChamps]

Same, Just messaged support asking for the buff to be sent or a refund for my premium buff due to false advertising.

[stefanceltare]

then that's 2 buffs i lost cause it's the second time...

[PChamps]

I am fuming with support who clearly know nothing about this game and I believe have a pool going between them on who can wind up the most people in a day.

I have just contacted support asking for my premium buff to be refunded due to them mis-selling me it as buffs do not always come in the premium extra (as per first screenshot) or for the missing buff to be sent. The reply I got was this is right you cannot get 50% extra for buffs because the 50% extra is only per slot.

http://s9.postimg.org/p9s0x75sf/nochoc.jpg

If that is the case then they need to explain this second picture which I am waiting a reply for.

http://s2.postimg.org/yzv5wzet5/choc.jpg

[PChamps]

No reply from support, new mail sent

[peck_ed]

Thanks for your bug report it is now being handled.

[ Thread Closed ]

[stefanceltare]

Some more...
http://img534.imageshack.us/img534/9727/m00a.png
http://i.imgur.com/y7CgZeo.png

[Steve1077]

I'm guessing its because they cant give you half a buff

[PChamps]

I have contacted support, they have admitted there is a bug, they have refused to do anything about it, so I will continue to message them and send screenshots until my missing buffs have been sent or my prem buff is refunded. I would recommend anyone else missing buffs does the same.

[PChamps]

Just a query, when support tell you they will no longer reply to you after admitting a bug is causing a problem what is one to do?

I am missing buffs due to this bug and support have told me if I contact them anymore they will not reply.

Do I just swallow this problem and deal with it on a game I have put hard earned cash into? Would appreciate a BlueByte admin looking into/contacting me please.

[BB_Ravel]

Hello all,

I have kept an eye on this bug as it was initially reported to me. If support is already aware of a bug, please do not spam them with messages, especially since they made you aware of the fact that they will not answer any further messages regarding this issue as they have already given you all the information they have on this issue. They will contact you when they receive more information. Please understand it is not support who fixes bugs, they simply report them to the dev team, same as I do. I would recommend patience in waiting for a fix and not jumping to any conclusions. Further spamming support on this problem will not yield any results at this point.

Thank you for understanding and thank you again for your reports on this issue! Rest assured we are aware of it.

[PChamps]

Fexno - Please add to verified buff list so i don't have to keep trying to make posts.

Premium loot not giving 50% buffs from fairytale adventures

Support confirm its a bug so is verified.

Would be nice to know how many buffs are owed to players, I am up to about 30. Plus the interest of lost resource from not running buildings buffed due to not having these buffs.

[Fexno]

This is now added to the verified bugs section, see: http://forum.thesettlersonline.com/showthread.php?t=26504