View Full Version : Game wont load
Got kicked from the game and cant log back in.
And thats exactly at 00:30 UK time..any explanation?
Yep :( something is wrong ... again :(
And on the main page - the last news is from 20th with the voucher code - but I'm 100% sure yesterday there was info about weekly maintenance ... and now it's gone ...
Rhadamanthus
26.09.13, 23:41
Same here can't login as well
Yeah same, cant log back in either, not sure whats going on, tried all the usual first, cleared cache etc, but no go
Some sort of server issue, or unscheduled / non notified maintenance ??
hmm got a blue screen and after that no settlers working
Also cannot login , both Newfoundland and TSO
same problem with me, northisle2
So its not just me...lol. Same prob here. I get to second load screen in flash and it just sits there unable to load. Hopefully they will fix this soon, already getting withdrawal symptoms may have to seek counselling!
Sandycove is still working.
Lord_Matata
26.09.13, 23:48
Sandycove is still working.
not for me
Fluxstreamer
26.09.13, 23:49
hi
cant log in getting stuck on 2nd loading page
2nd time this week on sandycove , anyone else having this problem?
Sprocket43
26.09.13, 23:50
Not
Psychokilla
26.09.13, 23:50
Anyone from BB shed some light on this? I just started and adventure, and now cant crack on and have to work tomorrow!
Well, all we can do is wait. I get to the second loading screen, and it stops loading. At least we know that it is a fault at their end, and not ours. I tried both Chrome, and explorer. Hopefully it will be fixed soon or I am going to lose resources because I cannot rebuild mines etc....
sandycove doesnt work for me
We are all having this problem. Seems to be BB's end. Check other threads, and you will see what I mean. :-)
Test server is down as well... maybe they got a server problem and of course we got to wait till their morning hours for the techs to go to work drink their coffee and start resolving the issue as always... good thing its Thursday and not Friday...
Lord_Matata
26.09.13, 23:55
seems to be happening almost every day at 00:30 and lasting about 30 min
peachykeen
26.09.13, 23:56
Settlersonline won't load properly in Australia, 2nd page the loading bar is stuck at the beginning.
I did dump cache and reboot. still the same. Frustrating? yes.
yup, was swapping premium fruit baskets. and I slept my gold buildings just b4 :) buff wasted on me and friend didn't receive all (I hit refresh cuz buffs where acting funny)
ChuckleBrother
26.09.13, 23:58
So much for leaving beta.... issue after issue after issue after issue since you did....
PS same as above.... can't log-in
Same I was trying to get a battle prediction and it froze so I rebooted and now it gets stuck on the second screen. Have cleared cache and cookies but no dice....glad I'm not alone
Rhadamanthus
27.09.13, 00:04
Dutch server has the same issue, so I guess we have to wait till the morning... Well I call it a night then...
Good luck waiting y'all
seems to be happening almost every day at 00:30 and lasting about 30 min
Well this is the first time that this has happened to me. Looks like their game server is down.
Not worning for me too in Northisle 2. :x I was just waiting for a book to finish to put other in production cause i have a buff active in bookbinder... Pff lost hours yesterday cause of maintenance and seems like ill lose a lot of hours again today... for some reason we dont know...
Little_Radojica
27.09.13, 00:12
Have the same problem, no clue when will that be fixed? Frustrating...
Can't get into Northisle or Sandychav, tried flushing cache etc... switched to google spyware, and not even Botnet Enabler seem to work.
Just tried French and German too, with unused browsers, they stick on loading screen too.
That white background looks familiar, someone corrupted the database again?
Seems this may be a case of "If you're in you're probably okay but don't log out or refresh or you'll be locked out too."
Sandycove is indeed still up, and I hear Newfoundland is as well (no news on Northisle) but I can't get into any of them either, with Chrome or IE. Just a whole lot of:
http://thesettlersonlinewiki.com/uploads/819253760LoadingBarNotLoading.JPG
Whatever it is it's not Maint or everyone would have been kicked. Since it is the very wee hours in tech support land if actual humans are needed to fix it it may be a bit but *fingers crossed* it sorts itself before too long.
seems to be happening almost every day at 00:30 and lasting about 30 min
Really? That's weird. o.O
Same here, prompted to refresh 20 min ago, now cant load:
http://i.imgur.com/yANnBLN.png
My brother had to refresh too, but he can login and play
Not very impressed, any decent company that runs an online business should have people online 24hrs a day to fix issues when they arise, its ridiculous that we should have to wait for their techs to get to work before this is dealt with, let alone having someone from the company keep us updated as to what the problem is.
Steve_Legacy
27.09.13, 00:17
yeah getting same problems cant log into stuck just into second loading screen.
LuckyMokil
27.09.13, 00:17
I refreshed my browser as I was unable to re-build my wheat fields and now am stuck on the loading screen, I am on Sandycove so it appears to be having issues as well.
I wonder if I'll get my premium time extended, like they do with maintenance.
I have an account on US Server Ares, its working fine :-(
SirWilhelm
27.09.13, 00:18
I do also have problems today. It can be due to a generally wobbly net connection, but other sites work fine.
ALso I consider it cheating, from the game providers' side, when I have lost the "seventh day bonus gems" now twice in a short period of time because "the updates" have prevented me from loging on.
Regards
Sir Wilhelm
LuckyMokil
27.09.13, 00:21
Servers appear to be having issues all over the place as can be seen on http://forum.thesettlersonline.com/threads/25711-Additional-maintance and http://forum.thesettlersonline.com/threads/25714-having-problems-logging-in
Lord_Matata
27.09.13, 00:23
I wonder if I'll get my premium time extended, like they do with maintenance
doubt it.
EternalPink
27.09.13, 00:26
Believe we are all experiencing...
http://s12.postimg.org/wcggmh159/loadingforever.jpg
Day after maintenance as well :(
hi still unable to log in any fix for this?
test server has same, well sort off. live server loads for like 8% then jumps back to 5%.
test server shows this at the 2nd screen:
http://i.imgur.com/DoajcCc.png
following it's advise doesn't help
Ah, the missing data file. We remember that, somebody has been trying to do something 'on the fly', and they've mucked up the DB. Naughty BB techs.
Steve_Legacy
27.09.13, 00:34
Yawn... fix it already and the magic word "please"
Having the same issue as well. My premium is going to expire in 2 hours , was about to finish RB adv, what a waste:(
fixing those golems I hope - clock is still ticking BB. So many bugs you'd be better off calling Rentokill
Time for bed then... perhaps we'll get an apology gift-mail in the morning once they've fixed things.
was able to log in Newfoundland , but not on Northistle .
not impressed by the lack of info about any tech issues and yet again, had to hunt the forums, to see if any problems have been reported
perhaps we'll get an apology gift-mail in the morning once they've fixed things.
Gotta admire that optimism
Sinister-King
27.09.13, 00:38
Hello guys!
Thank you for reporting the problem, Blue Bytes development will fix the issue as soon as possible.
Posts relating to this issue will be merged here for everyone's convenience :).
Sinister-King
same for me everything froze refreshed and been trying now for over hour now both newfoundland and sandycove whats going on
hotstuff1962
27.09.13, 00:39
Cant get back in here either, seems to be a major problem. Just before I refreshed I was doing nords and when clicking the battle icon to send the gen to a bandit camp nothing came up and the gen wouldnt move.
Dont know whats going on but it seems to be a major issue by the looks of it.
Lord_Matata
27.09.13, 00:40
Sandycove is still working.
Reload your browser Hairy.. and you will get locked out too
same thing.... probably server party :)
Many of the German servers are having the same problem so whatever it is it's not just us and the Test.
I also have problems with the testserver.
No problems whatsoever on my US account. The problem must be at BB in Germany.
ChuckleBrother
27.09.13, 00:57
Hello guys!
Thank you for reporting the problem, Blue Bytes development will fix the issue as soon as possible.
Posts relating to this issue will be merged here for everyone's convenience :).
Sinister-King
So tomorrow then?
So tomorrow then?
You know it! Right after their morning coffee...
LuckyMokil
27.09.13, 01:00
Well, it is 2am in London at the moment so probably not alot is going to happen :(
Steve_Legacy
27.09.13, 01:02
You saying they dont have 24hr support on site.. i cant believe that, sure if the game was free but people are invested good money more than they would to a normal mmorpg to play this.
Also getting same problem, reloaded and cant get on, first issue ive had with game. Cheers Sinister for reply, hope the BB guys fix it before me iron mines go cold...
if someone was working on the server and did something that caused this - doesn't that kind of suggest someone is there to fix it?
Steve_Legacy
27.09.13, 01:05
Yeah u would think so Jim.. unless
1. Rat ate data cable
2. Someone forgot to top up electric metre
3. Night cleaners rebooted the servers to watch Iplayer or Youtube
lol
Security guards playing footy in the server room again?
You saying they dont have 24hr support on site.. i cant believe that, sure if the game was free but people are invested good money more than they would to a normal mmorpg to play this.
it will be pretty weird that game called The Settlers ONLINE dont have 24/7 personals :)
I cant login either- the loading bar is stuck at the start, is this a common problem tonight?
Yep. Poland and France have it too (along with Germany and the Test server) so that's either a heck of a football game or one massive rat. o.o
Believe we are all experiencing...
http://s12.postimg.org/wcggmh159/loadingforever.jpg
Day after maintenance as well :(
your loading bar is significantly higher than mine :P
Little_Radojica
27.09.13, 01:32
While waiting, production on island is going on... (buff missing...)
FluffyBunnyHugs
27.09.13, 01:32
Yes I get same on SandyCove and Test Server.... oh well... off to get my nails done :D Will try again later.
Give up, not sitting up all night playing catchup with rebuilding etc...
Please send Aunt Wilhelmina round with plenty of goodies.
unicornlinzy1
27.09.13, 01:47
Having the same problem still locked out of Newfoundland. I have been having the same sort of problem for three days now it has been very slow loading eventually get in after 10 minutes or so, but now I have been waiting for 30 minutes and nothing grrrrrrrrrrr.
And my fairy castle is now running unbuffed :(
Steve_Legacy
27.09.13, 01:50
Yep giving up i expect compensation in game for this.. no buffs done or troop build queue and fields, water, mines Eugh! not cool at all.
same problem here. and I'm on an adventure....
plzzzzz fix, want to play!!!!!!!!!
my settlers are patying without me to boss them around :))))
..... game work good so far, no crashes that i can remember.... well, hope is not something major.
good night
zarrin2012
27.09.13, 02:08
me either
same here lost connection timed out now cant get back in ?
BAAAHHHHHJJJAAA
27.09.13, 02:13
Yeah I got kicked and can't log back in. I get the load screen but the bar freezes. IDK if it's another security breach or what.
Yeah I get the same as zarrin2012.
Tso seems to be stuck as well
http://prntscr.com/1tp13n
zarrin2012
27.09.13, 02:14
Sandycove is not still up for me, I get the same frozen progress bar at loading page and it just sits there indefinitely until I decide to go away.
Seems this may be a case of "If you're in you're probably okay but don't log out or refresh or you'll be locked out too."
Sandycove is indeed still up, and I hear Newfoundland is as well (no news on Northisle) but I can't get into any of them either, with Chrome or IE. Just a whole lot of:
http://thesettlersonlinewiki.com/uploads/819253760LoadingBarNotLoading.JPG
Whatever it is it's not Maint or everyone would have been kicked. Since it is the very wee hours in tech support land if actual humans are needed to fix it it may be a bit but *fingers crossed* it sorts itself before too long.
Really? That's weird. o.O
Hi guys , I cant load game ( on any computer) playing sandycove, is the server down. I have cleared cache,restarted,tried different computers, please help :)
I was kicked out with a "sever call fail" not been able to log back in since :( I just hope i don't lose my 100 gems, they were due today
No word on the timescale of a fix? Can anyone from BB comment on wether it will be done in next couple of hours?
Having the same problem on Northisle :(
Do they ever post updates when there are unexpected issues?
MisterNo007
27.09.13, 02:51
whe all have the same problem looks like it cant log in the server it keeps hanging on the sec page load page.
Killsometime
27.09.13, 02:55
Cant log in Newfoundland too. what up?
It seems to be all worlds.
Hi guys , I cant load game ( on any computer) playing sandycove, is the server down. I have cleared cache,restarted,tried different computers, please help :)
See bugs section, looks like nobody can get in. :(
peachykeen
27.09.13, 03:26
Is BB going to explain what happened?
I've lost my login reward :( :( :(
Game went down last night and couldn't get back in for over an hour (so gave up)...
Couldn't get in today (and couldn't get on forums).... Can obviously get on forums now so will try the game...
Chronic lag in the game (and yes, I have emptied cache etc). THe problem is your game not my computer....
Since we've left beta, it seems to be issue after issue after issue...
What is going on at BB HQ? A once brilliant game is full of issues, bugs, stupid decisions, etc....
I fear for the future of the game...
Anyone from BB know why in under 24 hours the game and forums have crashed unexpectedly?
Any explanation would be useful?
Also you do realize BB when you bring more content in this might happen more frequently!
Ok last year we had Halloween event BUT
we didn't have to kill golems
it wasn't a server event
and now your throwing premium time and collectibles etc into the mix
Do you really Know if the server can take all this?
as im now going to be expecting the servers to crash again anytime soon as nobody has even said anything or apologized etc for the problems or even explained what is going on.
Let me guess gremlins been eating the wires?
you had a temporary power cut on all servers?
Any thing really BB would be helpful
peachykeen
27.09.13, 12:51
I can't agree more to some kind of transparency. I invested lots of money, and others invested loads of time and aspiration. It would seem fair for BB to come clean to us and not exploit our loyalty to the brand.
Pehaps it's time for some of that award winning community relations (http://forum.thesettlersonline.com/threads/22620-Special-Best-Classic-MMO!)? I think we can forgive a few technical problems. It's the continuous lack of explanation and apology that irks me.
This time (last hour) I think BB accidentally took all servers down when only testserver was to be given maintenance..
Earlier this night login servers stopped working - if you logged out, you couldn't log in again.
Hello, everyone!
We have had two outages of service today, and for that we want to apologize for the inconvenience this has caused all of you. We are currently looking into these outages and as soon as I have more information from the investigation, I will relay it here as soon as possible.
Of course, if you need help or have account questions, please contact our Support (www.thesettlersonline.com/en/help-and-support) and they will assist you.
Best,
BB_Alpaca
Thanks Alpaca, posts in [blue] when things are literally crashing down around everyone's ears are much appreciated. :) Here's hoping it's not a technical Rat of Sumatran size.
Thank you Alpaca :)
Just sometimes it feels like trying to "get blood out a stone" if that's the phrase i'm thinking of regarding getting information about whats going on in BB HQ
Thank you Alpaca :)
Just sometimes it feels like trying to "get blood out a stone" if that's the phrase i'm thinking of regarding getting information about whats going on in BB HQ
I understand! I wish I had more information to give, but that will likely follow on Monday next week (30.9.2013). Please keep an eye on this thread.
Best,
BB_Alpaca
Anyone from BB know why in under 24 hours the game and forums have crashed unexpectedly?
Any explanation would be useful?
Also you do realize BB when you bring more content in this might happen more frequently!
Ok last year we had Halloween event BUT
we didn't have to kill golems
it wasn't a server event
and now your throwing premium time and collectibles etc into the mix
Do you really Know if the server can take all this?
as im now going to be expecting the servers to crash again anytime soon as nobody has even said anything or apologized etc for the problems or even explained what is going on.
Let me guess gremlins been eating the wires?
you had a temporary power cut on all servers?
Any thing really BB would be helpful
Lulu, echoing my exact same fears. Too much being bolted on when older bugs are still in existence. I again ask for a cleanup of what we have currently, before anything else gets added, lets get the thing stable first.
Also, the Test server is not serving its original purpose of catching bugs before they go live. It's now just a playground, and horrendous bugs are ignored and allowed to come to the live servers.
The only 'test' is the occasional 'load-balancing', and even that is not a real test of real world activity, hence we continue to be plagued with lag.
So I presume some sort of compensation will be put in place. Many people (like myself) lost hours of premium time and because the major outage started some 2 and half hours before the end that day's log in bonus and corrected itself hours after the log in reset, they were reset to day 1. This is not acceptable and needs to be addressed with more than platitudes of "we are looking into it"
im in northisle same still having issues logging in now when i have friends in there
So I presume some sort of compensation will be put in place. Many people (like myself) lost hours of premium time and because the major outage started some 2 and half hours before the end that day's log in bonus and corrected itself hours after the log in reset, they were reset to day 1. This is not acceptable and needs to be addressed with more than platitudes of "we are looking into it"
+1 from me. Loss of premium time plus gold chain running without buffs for 4 hours makes for a lot of very unhappy players. Especially when you live in Australia and the server outage started at 9:30am, just when we are about to start the morning buff plus rebuild cycle.
Hopefully BB have a 4-hour Premium Coin buff that can be given out, plus a nice 4x buff to compensate for lost coin production. When people are paying gems for premium time and gold refills, it's not ok for them to go to waste.
unicornlinzy1
28.09.13, 09:03
+1 to all the above.
I had my fairy castle running unbuffed for a while as well :(
RickEngland
28.09.13, 11:28
When is the game coming online???????? (newfoundland)
When is the game coming online???????? (newfoundland)
I am in and working fine at the moment on Newfoundland, what issues are you currently having?
RickEngland
28.09.13, 11:39
Connection failed with following message.
"We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information."
Thanks
Rick
Getting a lot of problems today... chat server dropping out and then back... game connection falling every few minutes... not good
unicornlinzy1
28.09.13, 14:38
I am having problems unloading generals at the clever little tailor had to log out and in again twice to get them unloaded.. Plus game keeps crashing :((
same here... took several attempts to log in this afternoon, game would not load. Was not much better this morning - took 1-4 attempts getting buffs to work, which is a massive pain when you have over 200 to put on:(
-software/browser etc is up to date. It's not my internet connection either as everything else works fine.
TheShortestName
28.09.13, 16:13
Today was lagging and chat crash many times. I know for sure that is the game and not my internet.. and well i am under premium.. so we should get something because of this issue
I have had serious problems on Sandycove this afternoon, hopeless to get anything done.
Made a browser refresh and now seems to be stucked in login queue. (Same about login to testserver.)
Nobody has been able to get into the test server since they did maintenance on it last night the whole site is down that will probably get fixed once BB is back at work on monday :(
Maybe somebody hacked to their servers ...
I am currently trying to log into Sandy but taking ages. Anybody else managed to get in there?
I have not been able to log in yesterday or today. I am unable to keep trying when the login queue is over 1 hour long so i pop in and out to try but so far no luck. And i was due to collect gems, today as the 7 day bonus!
Not for me it isn't and hasn't done for the last couple of days since the maintenance was completed! This post was meant as a reply to Hairy!
I am currently trying to log into Sandy but taking ages. Anybody else managed to get in there?
i been in all day hun :( dunno why you cant get in
No luck on NorthIsle here today, just getting:
http://s12.postimg.org/8ko098wy5/Screenshot_30_09_2013_11_23_57.png
have the same problem ( Northistle)
Seems to be working now after clearing browser and flash caches (ctrl-shift-del in dragon/chrome, ctrl-f5 in moz)
i just got a blue screen after first load screen
i just got a blue screen after first load screen
Me too. Seems the same as what happened several days ago. Looks like more resources lost again. :-(
I spent 3.5 hours trying to log in. It seems as though some work still needs doing. Maybe get another hamster to power the server.
it's just gone down again I take it...
Refreshed in Sandycove and locked on blue screen
It stopped beeing funny ... few days ago ... come on BB ?!?!? Any chance for some OFFICIAL reply ??
It stopped being funny, when BB suggested it was my browser that was outdated and not a problem on their end. As is obvious from the hundreds of users posting here we obviously all ended up with an outdated browser... simultaneously... twice in one week...
Killsometime
01.10.13, 00:57
cant login, what up?
I seem to be able to log into the test server but not the normal one, second load page is just blue
Nevermind, clearing cache worked....
peachykeen
01.10.13, 01:57
Blue screen after the the loading bar. What is going on?
Try clearing your browser cache
I seem to be able to log into the test server but not the normal one, second load page is just blue
Nevermind, clearing cache worked....
Test server causes some kind of corruption. Was reported many moons ago, and as usual, filed as "no bug"
Hi everyone,
Our technical teams are still investigating this issue and it may take a little time as we want to make sure this issue is solved for all instances. If you're having difficulties logging in, try clearing your browser cache and restarting the game. If this does not work, please contact Support (www.thesettlersonline.com/en/help-and-support).
Best,
BB_Alpaca
And the problem persist... cleared cache etc :-(
Cant login again.
Something to do with maintance maybe? All i see is grey screen after the loading screen goes away.
Yeah, grey screen for me too. In a public library in Orkney where the game has worked before. The Test Server is behaving similarly so I initially assumed the Council had banned the page as pornographic or as a danger to vulnerable library users.
Every time....Why can not you make a successful upgrade? Can not log in again...
deadalus_29
04.10.13, 08:10
grey screen here too.
is it happen to everyone or just to few player?
its going for several hours without any formal statement, whats going on?
Eggyteapot
04.10.13, 12:45
I have not been able to login yesterday and today ???
deadalus_29
04.10.13, 13:56
my problem was solved after i cleared the browser cache.
It happened 10 days ago and now again. :(
Our territory (Greece) cannot connect properly.
We cannot see the images in homepage and we have a blank screen when we enter.
It happened 10 days ago and now again. :(
Our territory (Greece) cannot connect properly.
We cannot see the images in homepage and we have a blank screen when we enter.
Out of interest, have you tried to see if you get the same issues on the Greek version (http://www.thesettlersonline.gr/el) of TSO?
Fluxstreamer
05.10.13, 15:47
hi
yet again its the weekend and again i cant log in, just gets stuck on loading screen. sandycove
getting real boring now this problem
hello,
from early this morning 7:30 CET , till 21:45 CET , i was disconnected more than 30 times without any reason.And i hear that i am not the only one with these problems today
this was not going on previously, even last night, everything was ok. I havent changed any setups, internet connection is working properly
it happens every few minutes, sometimes twice or three times in a row and is making me really angry, as the weekend is the only time when i can spend most of the day geeking settlers.
would you be so kind and check what the problem might be, becouse it is really really bothering me and this is the reason i cannot do any LT adventures with blocks, becouse i will loose precious army !
thank you
mmm, it might be our region that has problems? (as already posted) i am having serious troubles lately...
AmySafeunderdark
06.10.13, 09:16
mmm, it might be our region that has problems? (as already posted) i am having serious troubles lately...
I don't have connection problems atm, do have to weird 'ingame' issues, Look here (http://forum.thesettlersonline.com/threads/25586-Feedback-Collectible-Items-Appear!?p=240530#post240530), but no connection problems :)
AmySafeunderdark
11.10.13, 15:59
When I try to login today I see that images are not shown on the home screen..and game does not load..
is a blank screen..
Message is (static14.cdn.ubi.com unavailable)
Could be a local problem (DNS issue) or is this server down at the moment??
Just wondering :)
checking again later.. :)
Added Image
http://www.safeunderdark.com/_Content/TSO-problem.png
Have tried to load several times today and just get a blank screen. Any ideas ?
AmySafeunderdark
11.10.13, 16:23
Rebooted system, still same problem :(
aclso im stuck on load and if i click reload page i get empty white screen
AmySafeunderdark
11.10.13, 16:26
and it's working again :)
Looked like a DNS issue..
AmySafeunderdark
11.10.13, 17:20
If any of you still have problems: Try and reload your browser, or restart your computer.
My issue is solved :)
static14.cdn.ubi.com was unreachable.
apparently this server address could not be resolved to an IP address, making it unreachable.
by the looks of it: DNS problem, not a server issue.
it's fixed but could take about 48 Hrs if you are unlucky..
(time is takes for all DNS server to be synchronised to link to the correct address)
Hope it doesn't take that long.. :)
The game wont load up anyone else had this issue x
AmySafeunderdark
12.10.13, 09:06
The game wont load up anyone else had this issue x
What's the problem, server error/ white screen??
what ?? :)
charliepUK
14.10.13, 07:40
same issue here in the uk this morning click playnow, and get a screen saying BB are aware and are working on the issue
funkybean2013
14.10.13, 21:53
I have been getting the same problem with this "connection failed" message all day.
I had this issue before as well and had to wait a day. I am now on premium time and would like to be able to use it as a day lost cost gems.
Can't login, tried reboot, clear cache and another browser. Keep getting white screen (static14.cdn.ubi.com)
Any suggestions ?
problem solved, turned modem powerless and it works again
Can't login, tried reboot, clear cache and another browser. Keep getting white screen (static14.cdn.ubi.com)
Any suggestions ?
I got same problem.......but still cant load game......any solution?
peachykeen
17.10.13, 00:29
Can't log in, from australia.
voncruger answer in the post above you it seems.
peachykeen weekly maintenence currently.
game is not loading....what is the problem?
When i press PLAY blank page...no loading not anything...its only me who has this problem?
since just now i have the 'blank load screen' as well. i have tried switching the modem on/off, clearing cache, different browsers. nothing works. (it seems i can load the game with IE, but i can't drop resources into mayors office) i noticed that i couldn't drop the resources from my star menu into the mayors house (not a deposit refill duh). after a refresh the game wouldn't load anymore. i'm using Crome.
ohh yeah, pictures on the homepage won't load either..
since just now i have the 'blank load screen' as well. i have tried switching the modem on/off, clearing cache, different browsers. nothing works. (it seems i can load the game with IE, but i can't drop resources into mayors office) i noticed that i couldn't drop the resources from my star menu into the mayors house (not a deposit refill duh). after a refresh the game wouldn't load anymore. i'm using Crome.
ohh yeah, pictures on the homepage won't load either..
lol, somehow it loads fine now, after being down for 10 minutes. =/
Faststriker
23.10.13, 15:50
Hi
I just started to have problems to log into the game, I do get past the push play button, but then all I get is a darkblue or white screen and I won´t get any further. I have now tried this on 3 different computers, so its not a cache/cookie problem.
Anyone else experiencing the same?
[ Post was moved into this thread ]
Cheers,
Fexno
My last attempt at login was apparently during unscheduled maintenance, and shortly before my workers were due to stop working (24 hours since previous login).
This morning I am trying again, as many people above I only get a blue screen, and nothing else happening.
Server Newfoundland.
lol, somehow it loads fine now, after being down for 10 minutes. =/
I've got this problem today. It's been at least an hour now.
Unfortunately this is intermittent.
I have reported via ticket system without reply.
In Order:
1. Log In - and user name is verified message "you are logged in as..."
2. Click Play button.
3. Splash screens showing game is loading with progress bar
4. Dialog with flashing text notice "Loading 1 of ...."
5. Text changes to "Loading Map" which flashes once or twice then freezes
Remedies tried so far.
a) Cleared Browser Cache
b) Rebooted machine
c) Tried 3 different Browsers (Chrome, FireFox, Safari)
d) I have left the game in this state for up to 2 hours in the hope that it is some sort of log jam.
The only one that seems to work
e) Try again several hours later.
I have PAID to PLAY because I felt there was substantive support behind the game.
In practice this is proving to be a falsehood. Its the kind of bug that has me looking to other games.
Not been working all morning for me either. Get to 'play now' screen and message pops up telling me I haven't got FlashT player installed. Er. yes I have. And it was fine last night before I logged off. Sometimes get background images, sometimes don't.
Other games working fine so assume no problem with the FlashT...
Gonna be really annoyed if I have to rebuild all my gold mines, they were due to sleep from today.............
Update - Finally got in to play!!!! 10.55BST. Don't know why it happened but not a good thing on an online real-time game.....
Not been working all morning for me either. Get to 'play now' screen and message pops up telling me I haven't got FlashT player installed. Er. yes I have. And it was fine last night before I logged off. Sometimes get background images, sometimes don't.
Other games working fine so assume no problem with the FlashT...
Gonna be really annoyed if I have to rebuild all my gold mines, they were due to sleep from today.............
Are you able to try from another browser at all? (If you haven't already)
Hadn't tried a different browser, but as you can see from my update, I finally got access to the game. It's a mystery, just glad I didn't lose buildings/resources too much.
Thanks for the suggestion anyway.
Hi all I have just signed up But I have a problem getting into the game.The first two pages load fine then It gets to a page that says tip of the day, at the bottom of the box it says initialising login,then it just sits there. any ideas
Hi all I have just signed up But I have a problem getting into the game.The first two pages load fine then It gets to a page that says tip of the day, at the bottom of the box it says initialising login,then it just sits there. any ideas
Are you still suffering from this issue this morning after maintenance?
Hi, yes I have tried to load 3 times today still getting same thing. Last page is blank.The Box that shows up says tip of the day but its also blank, then nothing happens.
Yes, still the same problem - gets to "loading Map" - which flashes a couple of times (as normal) then freezes
scheidtrobert
07.11.13, 09:34
I try to connect since over an hour to the http://www.thesettlersonline.com/en/homepage server without success.
Since you are able to post in the forum I'm assuming you were able to log in. Which would suggest you could connect to the homepage before.
Can you provide a screenshot of the problem you have, or at least a more detailed description of what is not working for you.
Cheers,
Fexno
scheidtrobert
07.11.13, 10:40
I could log in and connect to the home page. When I press "Play now" I get connectionfailed display.
If you are able to, try and see if it happens in another browser as well.
If that works, but you don't want to use another browser, you could try clearing your browser history (for a howto see http://forum.thesettlersonline.com/threads/25422-HOWTO-Delete-your-browsing-history-clear-cookies).
scheidtrobert
07.11.13, 13:49
Thanks,
I finally simply logged out and logged in again and then it worked !!
I should have guessed something because my initial log in took some time;
Thanks again for replying me,
Robert
White screen appears when pressing "play" button after login and game do not loads at all!?!
[ Two threads with similar issues merged in ]
When you have problems loading the game, due to a connection failed message, a white screen, the progress bar stopping, only the ocean showing (no land nor buildings) or something in between, go back to the homepage and try if logging out and then logging in again helps you.
Cheers,
Fexno
[ Two threads with similar issues merged in ]
When you have problems loading the game, due to a connection failed message, a white screen, the progress bar stopping, a blue screen (the ocean) or something in between, go back to the homepage and try if logging out and then logging in again helps you.
Cheers,
Fexno
By blue screen I assume you mean a Blue window. A blue screen which should have white text is a Windows error message telling you something has gone very wrong with Windows which needs to be attended to before you try logging back into the game. Failure to do this could result in your computer needing expensive repairs.
Your assumption is correct, clarified my post
My problem with "freezing" during loading was fixed in a curious way.
I started having a problem with Facebook displaying the first part of my timeline.
Looked around the web for ideas and found a suggestion that it could be a CHROME issue along with a fix (CMD + Mac) (CTRL + Windows) and it fixed my Facebook problem (it seems permanently).
The next time I had problems with Settlers freezing during map load I tried the same trick and it WORKED !!
Now I'm no techie and I can't tell you why it is a problem with CHROME but it is definitely a fix that works for me.
megadethmaniac
24.11.13, 20:39
Tried IE, Chrome, FFox and my sons tablet with no joy!
I assume you can't load the game. but it would help if you gave some details as to why you can't.
Do you get a message? or does the loading stop somewhere? something else?
Okay, I've done all the normal stuff - rebooted the pc, cleared the cache, not stored screename or password, different browser etc etc etc etc
But I still cant login? I was ok on my laptop after maintenance but now I've had a break & tried logging in on a pc, it wont let me in. If I'm lucky I can get as far as the status bar, it goes up to 100% & then stops dead. I even had trouble trying to get into the forum. It's as tho the Settlers site has gone on a major go-slow & refusing to move.
Anybody else having issues/got any suggestions that havent been tried & proved useless before?? (yeah, you know the one's I mean - the type we keep getting palmed off with as if it's our fault the game wont load rather than admitting the game might have a bug :p )
Wow, maybe my little rant worked. Finally after two hours of getting angry, it finally allowed me in lol
megadethmaniac
29.11.13, 23:29
loading stopped before getting on to game screen, second page...
home now seems to work so have been accessing, but Irked!
and thats it, it dosent do any more!
5669
I too cannot get onto my game. I login and then the first loading page and then the next loading page, the bar fills then it sits and stays there. cant go any further onto the game. have tried clearing history, that didn't worked. tried waiting until login logged out. then I logged in and the same thing happens. bit annoyed as I am in the middle of sotv. As well as the gq is now going and my guild is waiting for me to do mine. Please help!!!... it would be much appreciated.
Hey lindor,
Instead of waiting till you get logged out, try to log out manually and then wait at least 15 minutes (I suggest waiting 20 minutes just to be sure), then log in and try loading the game again. If that doesn't help you'll have to contact Support.
You can contact Support using the contact form on this page: http://www.thesettlersonline.com/en/help-and-support
have contacted support, as I still cannot get on. starting to drive me a bit on the nutty side
day 3 and still cant get on. support now saying its my end. grrrr.
It seems that the bug according to moving Buildings also is active when you buy a new Building for gifts. I bought a deerstalker, couldnt place it and tried to reload game. Now I only got blank screen and can't load game.
Same here. I'm on Newfoundland, purchased a recycling manufactory with presents and can't log in. Placing the building booted me. I've just contacted support via the website form.
peachykeen
16.12.13, 21:56
The game is not loading.
peachykeen
16.12.13, 22:01
I can hear the birds but nobody is at home.
i can log in to my account but home screen is blank and doesnt load when i hit the play button
Sapphire145
17.12.13, 16:28
I've just tried to log in and had to go in via my profile. Wouldn't work any other way and now the play button won't work either.
Every time we have an event I find my account having issues.
Whilst it's always wise to understand that running a website is a difficult task I am beginning to feel that the consistancy with which things go wrong at events time leaves me taking the only viable alternative available to me.
You really should be ashamed of yourselves for taking money for this level of failure.
I don't look forward to events anymore, I simply dread them.
And it's not something you seem to be able to show any control over.
Not remotely funny!
Army_Princess
17.12.13, 18:08
Same as the rest, I were able to log on at first, but nothing happened when I tried to open door number 6, so I loged out and back in. But now the page turnes White, when I push the play button.
Really sucks, if I will be unable to do all 24 doors, because of a technical error...
does it allow you to log in on the homepage, but not join the game? if so u can skip the play button
http://www.thesettlersonline.com/en/play
Not sure if anyone's answered this already but what I did was:-
From the home page, click on 'shop'. Then you can login.
Click on 'shop' again then press play button.
Laird_Northisles
17.12.13, 20:51
Ty Mad_Mart, was stuck unable to log in iuntil i spotted yre work around.
the web site appears to be broke, doesnt load news, log in button does nothing
Ty Mad_Mart, was stuck unable to log in iuntil i spotted yre work around.
the web site appears to be broke, doesnt load news, log in button does nothing
The homepage in Internet Explorer 8 is broken for me too, Internet Explorer 11, Google Chrome and Mozilla Firefox are working normally for me
Still can't game to work after at least 5 hrs - oh my poor gold production (lol)
NicolaRedhead
17.12.13, 21:52
You the best Mad_Mart. Top work around. My Internet Explorer 8 wouldn't work as well. Had to use Firefox. This work around helps me log in as usual.
Not sure if anyone's answered this already but what I did was:-
From the home page, click on 'shop'. Then you can login.
Click on 'shop' again then press play button.
TYVM Mad_Mart i logged in with Internet Explorer using the link to the shop:
http://www.thesettlersonline.com/en/shop
And then used Vodkat's link to start play (the play button was still not working)
does it allow you to log in on the homepage, but not join the game? if so u can skip the play button
http://www.thesettlersonline.com/en/play
Just a thought, but may be Internet Explorer is not working too well because the server clock might be one hour ahead of the actual time ?
I cant log in just getting the xmas screen???????????????????????
same as above is anyone else having this problem ?
Happened to me when I tried to login this morning too.
I pressed Ctrl-F5 to refresh (F5 refreshes, but Ctrl-F5 forces your browser to bypass the cache), and it worked fine.
Laird_Northisles
09.01.14, 05:22
stuck on the settlers loading screen, ctrl f5 no help, looks like newfoundland is down?
Drunken_Abbott
09.01.14, 05:35
stuck on the settlers loading screen, ctrl f5 no help, looks like newfoundland is down?
ditto on Sandycove
Duong_TonThat
09.01.14, 05:41
ctrl f5 not loading here either
Mine loads the fist few millimetres of load bar then stops, then asks me to reset my cache? I deleted my cache and it is still doing it? help!
Drunken_Abbott
09.01.14, 05:44
ditto
I tried on firefox and internet explorer. No good... same thing
Drunken_Abbott
09.01.14, 05:55
TSOTest not loading either
I would suggest the servers are only just powering up...give it 20 minutes or so. The game is officially only meant to be up exactly now anyway, so patience.
Drunken_Abbott
09.01.14, 06:15
they usually have a spare hour in case they incur problems, but hard to tell if they know there is a problem yet, any MODS know anything?
Same issue for me too...for about an hour now.
Drunken_Abbott
09.01.14, 06:40
haha i briefly connected and then lost internet connection...doh!
Drunken_Abbott
09.01.14, 06:41
evidently not coz i can post here
It's back up now. i'm using ICEDRAGON as a browser. :)
piggymalone
11.01.14, 15:52
Have an issue......login to homepage is fine, play now button works and goes to the ubi/bb login screen okay...on the settlers login screen i get all the colours of load bar appear in sequence then nothing....just sits there not loading the actual game, has been like this for 2 days now, since the game crashed on me then would not even refresh...had to restart comp etc....i have done all the usual of trouble shootings etc but still to no avail.....in my honest opinion the server has been sketchy since removal of xmas event.....
I'm having the same problem as piggymalone, it was working fine this morning but this evening the bar won't fully load in IE, it loads fully in Chrome but won't change from the bar screen to the game.
Unable to login made me clear cache and cookies.
Then I could login but *play now' button is numb.
No restart of browser or comp makes it work.
->> win 7, FF 26, latest flash 12.0.0.43
Unable to login made me clear cache and cookies.
Then I could login but *play now' button is numb.
No restart of browser or comp makes it work.
->> win 7, FF 26, latest flash 12.0.0.43
While logged in try this link: http://www.thesettlersonline.com/en/play
That worked just fine. I'll keep it in mind. TY
Grute_Pier
27.01.14, 21:00
Who can help me. After login the maps wil not load. It stock by initialising login quere.
cant not log into game
its stucked at loading screen =/
cant load in ,,,,some1 hacked BB again? lol
Powered by vBulletin™ Version 4.0.4 Copyright © 2025 vBulletin Solutions, Inc. All rights reserved.