View Full Version : Game crashed
And the game goes down..... surprise surprise
Same here and with others of my guild
having same issue a pop up said server was busy and try again and now cant get past home screen
Faststriker
25.10.13, 21:47
Same here. Anyone from the other servers that gets the same or only newfoundland?
Edit: Just came in 1 min after I wrote this.
Edit 2: And got thrown out again.
Lopsey2013
25.10.13, 21:48
It wont let me log on at all. wonder if everything will be reset
same here got thrown off, cant get back on, cant wait for the next gem sale!
just got in one min after i wrote this - got thrown off again!
Same here. Anyone from the other servers that gets the same or only newfoundland?
Edit: Just came in 1 min after I wrote this.
Edit 2: And got thrown out again.
I have had the same logged back in a few times to be thrown out again!
Me too, after "server busy" message, got kicked, and best I can get is stuck in a login loop.
Still got 4 others to do, not nice. :(
Lord-Willowstick
25.10.13, 21:53
Same, if anyone can get in touch with Draugari(?), can they tell him I am trying to get back on to make my kill :(
Saraptheold
25.10.13, 21:55
Good news. The German servers have problems too. That means that they're going to fix it.
ToniSoprano
25.10.13, 21:55
I am also having problems with the game. Server has failed... Cant play... Looks like wild Mary is messing with server again.
same here. cant even go pass main homepage. it says - connection failed.
AmySafeunderdark
25.10.13, 21:55
Seems to be up again.. ;)
Blast, tried logging in on another, and now getting the maint page. Wanted an early night, not this mess. :(
Seems to be up again.. ;)
for 5 seconds got kicked out just now once again, server busy it says lol
Faststriker
25.10.13, 21:59
Same, if anyone can get in touch with Draugeri(?), can they tell him I am trying to get back on to make my kill :(
I´ll give it a try.
AmySafeunderdark
25.10.13, 21:59
Was able to login, everyone was shouting in chat, seems like everyone was kicked off, but it is working again.
Give it some time to straighten itself out, it will be good. :)
Will someone please feed the gerbils and oil their wheel....
AmySafeunderdark
25.10.13, 22:01
Will someone please feed the gerbils and oil their wheel....
Lol someone in chat say they replaced the hamsters :D:D
Looks like gem sale didn't go great, they've had their DSL circuit cut off and they've had to roll back to their trusty 56k Modem :(
Good news. The German servers have problems too. That means that they're going to fix it.
lol
I had just started an adventure... Hope they stop the clock (and on the premium!!)
I still cant get back in - think I shall call it a night
I had an issue where I got kicked out, now back in game, seems okay
Unbelievable :O After two years it seems still nothing is learned....
How is this possible, not only laggy as always, I am resigned to live with that. But no access at all. :(
Saraptheold
25.10.13, 22:13
Give it a few seconds peck_ed and it crashes again. At least after 6 log ons I managed to pause everything I don't want to run un-buffed, just barely.
I had an issue where I got kicked out, now back in game, seems okay
Scrap that, out again
Taking forever to log into the game then get kicked out within minutes, happened 4 times now.
me to - done the BB hokey cokey a few times, now given up
having the same problem as well as quite a few members of my guild, i have been kicked out three times now :(
As this is happening on a friday night and we know they don't work on weekends, does this mean we will be out of the game until Monday? Hmmm wonder if anyone from the company will provide an answer to that question
These issues just strengthen the point that BB should have staggered shifts for the dev's and certain staff (just like any reputable online company does) to cover potential problems such as this and ensure a speedy fix with the minimal affect to its customers.
Son_of_Bulwark
25.10.13, 22:22
I think the cleaner keeps knocking the server's wires out! and the internet cables been damaged so much the signal has dropped off!!!
and once again!
not possible to finish 5 buffs before get kicked again - poor game :-(
I think the cleaner keeps knocking the server's wires out! and the internet cables been damaged so much the signal has dropped off!!!
It's normally them unplugging it to get the vacuum cleaner plugged in (from experience at other work places)
haha makes sense that vacuum needs power :)
Just for clarification, these are the messages I am facing when getting kicked out
This
http://thesettlersonlinewiki.com/uploads/1009360199serverisbusy.PNG
Followed by this
http://thesettlersonlinewiki.com/uploads/1767222566connectionlost.PNG
Can others confirm the same?
really BB, when do you realise that hamsters and gerbils actually DO need food to keep that wheel moving ?
been kicked out a few times now, knowing BB their techs will be on the case already
@Peck_ed - confirmed
Same messages here peck-ed
The problem is not that this sort of thing happens, its complex stuff of course it happens. The issue is that we pay them for it NOT to happen and what they do when it does happen. When they fail as they consistently do they give us a Lucky Rabbits foot and a gold refill. Its not enough it really isn't. Some ppl will have level 5 gold mines destroyed. Others will lose their premium, and others will just lose out because they are not buffed, or set aside time for playing but couldn't.
The service levels from BB are atrocious all of the lag and golem issues that we have had (which we should not have had because they should never have implemented something that was known not to work in the first place) and we haven't even had a "Sorry"! Frankly its disgraceful and I embarrassed with myself that I am still playing this game. I think I will give the Xmas event a miss quite honestly and if they don't do something BIG soon to say sorry - and no i'm not talking about an Exotic Fruit Basket, I wont even be getting that far. Never been afraid to spend money on these games if I thought they were good, but never again to BB they are absolutely clueless!
Just for clarification, these are the messages I am facing when getting kicked out
Can others confirm the same?
Getting the same
yes peck-ed same messages that i have had and guild members too
Just for clarification, these are the messages I am facing when getting kicked out
This
http://thesettlersonlinewiki.com/uploads/1009360199serverisbusy.PNG
Followed by this
http://thesettlersonlinewiki.com/uploads/1767222566connectionlost.PNG
Can others confirm the same?
Same here! :-(
Same here too ,and according to posts looks like its just our server having an issues ?
Saraptheold
25.10.13, 22:36
Just for clarification, these are the messages I am facing when getting kicked out
Can others confirm the same?
Yes. And now I'm getting lag from the forum too. lol
The problem is not that this sort of thing happens, its complex stuff of course it happens. The issue is that we pay them for it NOT to happen and what they do when it does happen. When they fail as they consistently do they give us a Lucky Rabbits foot and a gold refill. Its not enough it really isn't. Some ppl will have level 5 gold mines destroyed. Others will lose their premium, and others will just lose out because they are not buffed, or set aside time for playing but couldn't.
The service levels from BB are atrocious all of the lag and golem issues that we have had (which we should not have had because they should never have implemented something that was known not to work in the first place) and we haven't even had a "Sorry"! Frankly its disgraceful and I embarrassed with myself that I am still playing this game. I think I will give the Xmas event a miss quite honestly and if they don't do something BIG soon to say sorry - and no i'm not talking about an Exotic Fruit Basket, I wont even be getting that far. Never been afraid to spend money on these games if I thought they were good, but never again to BB they are absolutely clueless!
Reading from your critisism you never had to do with software/game development and the complexity of that, not even to mention 3rd parties involved that might also make 'mistakes' (to keep this a nice post ;) )
From experience... if any of those examples you mention happen, you send a ticket and get a descent refund.
Its an option to pay for this free-to-play game, BB extends time on a lot of stuff if thats required and imo they do that generously and I believe that even at this time of night (00:35 in germany or 23:35 in london, where the servers are at) people are working to give us back the free game experience.
Faststriker
25.10.13, 22:40
The problem is not that this sort of thing happens, its complex stuff of course it happens. The issue is that we pay them for it NOT to happen and what they do when it does happen. When they fail as they consistently do they give us a Lucky Rabbits foot and a gold refill. Its not enough it really isn't. Some ppl will have level 5 gold mines destroyed. Others will lose their premium, and others will just lose out because they are not buffed, or set aside time for playing but couldn't.
The service levels from BB are atrocious all of the lag and golem issues that we have had (which we should not have had because they should never have implemented something that was known not to work in the first place) and we haven't even had a "Sorry"! Frankly its disgraceful and I embarrassed with myself that I am still playing this game. I think I will give the Xmas event a miss quite honestly and if they don't do something BIG soon to say sorry - and no i'm not talking about an Exotic Fruit Basket, I wont even be getting that far. Never been afraid to spend money on these games if I thought they were good, but never again to BB they are absolutely clueless!
You don´t have to pay them for anything, its a free to play game.
Beside that they can have a server crash down or what ever, have seen this happen to bigger companies than BB. And this you can´t really do anything about.
About the lag and so on, yes its bad and yes they should do something about it. And they actually should give us the same kind of presents that the germen servers got a few weeks ago when they had the same problems.
Reading from your critisism you never had to do with software/game development and the complexity of that, not even to mention 3rd parties involved that might also make 'mistakes' (to keep this a nice post ;) )
From experience... if any of those examples you mention happen, you send a ticket and get a descent refund.
Its an option to pay for this free-to-play game, BB extends time on a lot of stuff if thats required and imo they do that generously and I believe that even at this time of night (00:35 in germany or 23:35 in london, where the servers are at) people are working to give us back the free game experience.
Have been playing since 2011 and the problems only gotten worse, its so bad now in fact that the closed beta played better then now when its supposed to be out of beta completely. They are obviously doing something wrong.
Getting the same Peck-ed
And for those thinking we will get sorted quickly as the german servers are experiencing problems..... I have to say this worries me for the following reasons;
Unless its a simple reboot we know from experience the german server user base will receive priority over other servers.
BB are an international company with an international player community playing on international servers. Why should we experience this type of problem when BB should have co-location of data centres worldwide (at least 2 or 3 continents) and game worlds should be load balanced across at least 2 data centres.
I'm with others in saying its this type of problem, coupled with the horrendous lag and BB's favouritism of German servers that leaves me cold and unlikely to ever purchase gems again. This is a shame as its gem buyers that fund the game and if BB lose gem buyers they lose their income streams and therefore performance will deteriorate further until BB decide the game is no longer worth their investment
May have to get me one of those animated Tomb to signal the rise of the graveyards and the death of the game ::skull::
Saraptheold
25.10.13, 22:43
if any of those examples you mention happen, you send a ticket and get a descent refund.
I've never been compensated for the bug with the bookbinder or when I suddenly had negative amounts of settlers and couldn't start a single new mine. I did send tickets. :(
On the contrary Griffyon, I run a very successful mid-size IT company, involved in both Software Development and Infrastructure i.e. Keeping it running. The success of such an operation is as much based on the underlying technologies and the competence of the support staff / developers as keeping one's customers happy.
I routinely have to show our clients that "we feel their pain" often with direct financial loss, in order to keep the happy when things (inevitably) go wrong. It doesn't make up for their inconvenience but it does demonstrate to them that we care. Resultingly we have very happy and loyal customers who know that whilst things might go wrong sometimes, we always try our hardest to try and make sure they do not.
Implementing a release of software that is actually known not to work, displays a certain cavalier attitude to your customers - do you not think?
padster007
25.10.13, 22:52
bugged up to the hilt. when will it cease when will it stop!
Miramazzie
25.10.13, 22:55
I get in and then kicked again... I am a yo yo.... hang on my little settlers I will keep trying but it is not looking good :(
I'm giving up for the night and going to play poker, at least I can make some money there, lol
Hi guys,
I have alerted our techs to this issue urgently and they're currently investigating and seeing what they can do about it. I'm sorry for this inconvenience during your playtime tonight.
Best,
BB_Alpaca
Well I'm relatively new to the game but I have to say I have played ALOT of these types of games and this has been one of the smoother game experiences so far. Good Game Empire I was putting in a ticket once or twice a day. Evony you didn't even bother with tickets so much went wrong. A few maintenance sessions and the odd log in problem is nothing in comparison.
Then again maybe I have just mellowed in my old age :)
ribbet-------- i believe that is important to say :P
*Edit* also big props to alpaca for that msg, im pretty sure ur off the clock atm :P
Miramazzie
25.10.13, 23:06
Thank you BB Alpaca for giving us hope :D
ribbet-------- i believe that is important to say :P
*Edit* also big props to alpaca for that msg, im pretty sure ur off the clock atm :P
Off the clock, but I always care about you guys. :)
Best,
BB_Alpaca
hiya everyone i will say hiya here cos the game is kinda not working but you know that
Booted about a dozen times, can't get on at all now. Not happy!
Booted about a dozen times, can't get on at all now. Not happy!
Indeed i get the 'server is busy' thing before i can even get in the game
scratch that im now in the game but without a chat window.
Miramazzie
25.10.13, 23:26
hiya hunpthree lol.... fingers crossed it doesn't take long :D
hiya mira and hmm lets hope
I seem to be back in the game and it is allowing to do things (for example turn buildings off and send trades) for other members in my guild too, we were not able to do that before after being kicked out the first time :)
anyone else back in ok? :)
Miramazzie
26.10.13, 00:12
I am in and have been able to get all my buffing done... so woohoo!!!
great i eventually get back in to find my premium time ran out
padster007
26.10.13, 09:10
wwhat i wanna know is what happened last night, have the crew swept this under the carpet?
wwhat i wanna know is what happened last night, have the crew swept this under the carpet?
It certainly has not been swept under the carpet, however I can only continue investigating on Monday. I submitted the issue to our emergency team at 11:30pm as you can see earlier in this thread and they resolved it, but are still investigating the cause.
Best,
BB_Alpaca
padster007
31.10.13, 11:48
so what did happen anyway last week?? have we forgotten already, and i remember a halloween bonus gifts last year. are we being tightus maximus nowa days ;/.
so what did happen anyway last week?? have we forgotten already, and i remember a halloween bonus gifts last year. are we being tightus maximus nowa days ;/.
We had a short server outage on Friday that we gave gifts for the inconvenience (you can still see on the front page).
Best,
BB_Alpaca
it seems it is happening again today ! hope i am the only one experiencing this and i must say, i will not be happy with a rabbit lucky charm and a gold refill !!!
i spent too much money on this game, being optimistic, that some issues will be solved sooner or later, but i guess i was wrong.
This is really a nice community, and i did get back to the game once, but it wont happen the second time if i leave becouse of such thing happening.
please feed the hampsters, so we/me can at least play during the weekend
Hi LorDavor,
Reading your other post you are experiencing this issue: http://forum.thesettlersonline.com/threads/25202-OPEN-Cannot-login-quot-Server-zone-crashed-quot
(Your other post got merged into that thread as well.)
Regards,
Fexno
[removed]
Hello piruki,
The forum is English only, please translate :).
Thank you,
Sinister-King
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