View Full Version : [OPEN] Locked Adventure Zone
I have never seen this error before, I haven't heard of others experiencing it and a search on the other English language forums doesn't show other people having experienced this issue before.
I have received a locked zone error whilst in an adventure (RBN). This was about 1 hour in to the 10 day adventure.
Immediately after receiving the error I am booted from the game back to the home screen but I can get back into the game straight away.
Every time I attempt to access the adventure the Locked Zone Error returns and I am booted again.
I have cleared browser cache and flash cache. I have tried multiple browsers. I have waited for the overnight script to run I have been logged out for more than the recommended 15 minutes. I have used a different computer. None of this resolves the problem.
BB Support have 'removed what was left of the problem zones' to no avail.
They can't cancel the adventure but suggested I do so. Cancelling the adventure from the sidebar menu icon or the quest book both cause the adventure to disappear and the locked zone message to appear. Logging back into the game the adventure returns with the same locked zone problem...
The only other recommendation from BB was to wait for the adventure to expire (another 10 days as the maintenance period added another 12 hours onto the 10 day adenture) and hopefully that will resolve the problem.
So the adventure has now expired - Great you think. No.
I haven't received an email telling me the adv has expired and giving the xp / star coins achieved but no loot.
I have received 2 emails telling me my Generals fought 2 camps (10.5 days after originally sending the generals).
The adventure no longer shows up in my quest book or on the sidebar yet my generals havent yet started their journey home.
According to the Population Inventory, and adding up the number of bowmen, recruits etc, I have roughly 600 less Military Units shown than are assigned. The missing units are currently stuck somewhere else. They cant be on the adventure as it doesnt exist anymore but they arent on their way home and they arent at home.
None of my Generals show as returning home. They arent even greyed out (in transit) they just dont exist anymore.
I am sure people are thinking the 2AM script may send them back to me but I doubt it as BB has already confirmed that they have removed all of the problem arifacts that occured during the locked zone so the script is pretty useless in my case.
An email to support was sent advising the Generals haven't returned - their suggestion was to wait a little while longer till they consider it a major issue. Well its now 6 hours later and they still haven't arrived. I've asked BB how long I should be expected to wait before this is considered a major issue but awaiting a response.
So 11 days in and still no adventuring to be done.
On the plus side I am sure BB will continue to introduce lots more unwanted features and bugs rather than focus on fixing the existing ones. :mad:
Update: BB support continue to be sympathetic but ask that I wait till the following day before its reported to the Devs as a Major Issue - forgive my ignorance but for me this is already a major issue and they have already advised me it is a known issue. Its now the following day so another overnight locked zone script has run and still no Generals or missing troops. Seems like it may be time to think about another game and hang up my TSO boots :(
How to get a refund on my unspent Gems will be the next question - after all it is BB code that is preventing me playing.
Yeah 12 days after the problem was sent to support they have pushed it up to the Developers......
Here's hoping they can sort their code out and let me get adventuring again.
well that sucks and is worrying there should be in place methods to compensate ppl faster for whats known to be a known issue..after all ppl spend a lot of real money on this game and to be basically locked from doing much of anything while an adv is stuck would really annoy me..and thats putting it mildly.
specially seeing this could strike at anytime i have some 60 or so of the bandits adv in my menu some 100 mse ...and it would be not so much a refund on what gems i hadn't spent but of the total bought after all if you cant get what you paid for then you would expect a full refund
I agree hades - it is very worrying. Support tell me its a known problem but I haven't seen any mention on any of the English language forums of this problem occurring previously. I can't knock support as they have been responsive with emails but I'm at a loss as to what they think they can do.
I've read on other posts about locked zones requiring resets to Level 1 and BB wont re-instate previous islands, xp or resources from backups as to mess with individual accounts is a no-no. Considering that the current nightly scripts and Thursday maintenance have failed to sort the problem I'm of the opinion a Dev or Database guy isn't going to create a new script just for me so I'm currently counting down the days before I stop logging in at all.
Even asking a Guild Member to start an adventure for me and let me play it isn't any use as my 3 Vets and Major General are all currently considered Missing In Action somewhere.
OK so I said I couldn't find any reference to this bug on any English language server.
I've now found references to it on the TSO Testing Forum as per the below. My issue with this is BB_SlasH says this problem was fixed back in August 2013 and as such the post is buried in a section for 'No Bug'. Whilst it is rare its obviously not fixed or even worse it was fixed on test before the problem went live and then a recent release has re-introduced an old bug but this time into the live environment. Oh well, lets see what tomorrow brings.
http://forum.tsotesting.com/threads/19089-zone-crash-on-Tropical-Sun?p=20963&viewfull=1#post20963
Some comfort for you, although not much. I play on the US server in zeus occasionally and a guildmate has had the same thing happen on Nords adventure, this meant he lost both vet gens, and 2 or 3 BHG. It took over 2 weeks to fully resolve the issue, although they were pretty quick at refunding the adventure and provided updates when requested although no details on how the problem was resolved. This was at the end on November.
He was similarly frustrated, understandably, and guessed that the reason it took so long was that whatever had to be done to recover them was a last resort and support/developers were hoping the weekly maintenance would resolve the issue and followed a standard fault resolution flow chart. He's still not overly happy, but, on the plus side, the generals did return, eventually, although they required extensive rehabilitation because they had drunk a years supply of brew on the near 3 week voyage home from the norse kingdom.
My problem has now been resolved and I can adventure again.
A combination of letting the adventure expire and then waiting for a maintenance run after the expiration during which BB may have also run a script to resolve.
I've already completed another RBN to make sure it didn't reappear so lets hope it doesn't return any time soon for me or anyone else.
My Return to Bandit's Nest just locked about 2 hrs ago.
I was worried about losing the last 7 hrs of my weekly premium, but now I see I may also lose my Major general for 10 days, not a good perspective.
I'll post later to inform how long the problem pesisted.
That's not good Kris.
Basically for me I had to wait for the adventure to expire, bear in mind that however long you think the adventure has to last BB add approximately 12 hours to your adventure time during each maintenance. Once it expired nothing happened, no xp / star coins for the camps destroyed, no ability to start any new adventures and none of the generals returned. I then had to wait for the next maintenance and after that maintenance I eventually had my generals back and was able to start adventures again, although still no xp / star coins for the camps I destroyed.
Seems like what BB suggest was a rare bug has suddenly become a lot more frequent.
Before 15-16 month one my friend have same bug with outlaws. He got generals after 4 month.
BB send him only resources for army what he lost, without any compensation.
BB(support) don't care for real bugs. They don't care for players who have big losses because of bug
So, I was lucky after all. Waited about 9hrs for the problem to solve itself, of course I also submitted the ticket to Support, but it was Saturday, and I got the reply that "Support is available between the hours of 9:00 to 19:00 Monday to Friday". Today around noon, I took care of my island (mines, buffs etc.) and then tried accessing my Return to BN ... and it worked. I completed the adv. and now all my generals and troops that survived are back. I lost 1 tome, 1 glue and some granite due to expired premium, but I guess it could have been much worse.
I'll post the details soon.
This is how the error happened (I'm not saying it's the reason, just describing the circumstances):
Bottom part of Return to the Bandit's Nest map - http://imageshack.us/a/img30/7717/z3th.jpg
G1 (normal), G2 (normal) and G3 (Major) are involved in the block on Camp 1 and Leader 2, and while Major is attacking the Leader, 2 rounds, 30 seconds, a Veteran (positioned more or less like the not numbered garrison in this guide) is leaving for camp 3 (other leader). Naturally, the Vet is intercepted by one of the two regular camps, but he's always released before fight ends (because the 2 camps disappear after Leader 2 is defeated) and continues his march to the leader (C3).
The zone error occured EXACTLY when Major defeated Leader 2, and the Vet WAS supposed to be disengaged from his fight with the intercepting camp on the path to Leader 3.
Now for the weirdness.
I have the battle report from this intercepting camp (i.e. the fight that shouldn't have happened, like in the case of any successful round block):
prntscr.com/2mpstd
after the fight: prntscr.com/2mptl8 (my surviving units 27R 2S 1E 111C 25K - these numbers will matter later)
I DON'T have battle report from Leader 3 (expected max. losses 51R 2S)
Other fights happened today, after the adv. unlocked, nothing strange about them.
My total expected losses 50C and around 435R (I've deleted 1st battle report - fight with Leader 2, 2nd wave losses around 50-60R)
Sent to the adv.: 460R 512C 5S 94XB 16E 142K
Troops returned : 52R 573C 7S 94XB 17E 167K
As you can see, I got 27R 111C 2S 1E 25K more than I was supposed to have, which are exactly the numbers of the surviving units from a Veteran's fight that should never have happened
2 more screenshots.
loot, nothing special about it, http://prntscr.com/2mpfad
interesting part:
http://prntscr.com/2mp780
(troops "assinged" to my Vet that left garrison with 51R 2S 1E 171C 25K, as you may see the extra 111C 2S 1E 25K are already there, causing some disturbance with the Recruits count)
i have just had this error booted me from a blt i was doing fast version using wpp to clear most of the map as my barracks is on 7 day upgrade.. so now i am stuck as all my generals are on the blt and i cant access it.. sent a ticket hope i dont have to wait as long as fishslice did this is becoming a common issue now
now the person i am doing the blt has been booted from it with same error so seems to be catching
Feel for you hades. I hope your resolution is more like what happened with Kris than with me. Seem its affecting multiple adventures so hope BB figure out a solution real quick, especially as the same problem on testing has been ignored.
It would also be good if this could be moved to verified bugs considering its now affected at least 4 people (me, kris, hades and the LS person) in a short timeframe.
zone error on adv ... will be fixed as the same errors on the main island ??
luskerjohn
17.03.14, 15:26
Hi BB,
I bought a lootspot from my guildmate earlier today, and suddenly the adventure zone is unreachable. The person I bought the lootspot from gets kicked out from the adventure, and so does a second person who has bought a lootspot. Now he can't finish the map, and none of us can enter the adventure to finish it.
The error that comes up is:
http://i60.tinypic.com/km1oo.jpg
Now, when I press "ok", I get kicked out and have to load the entire game again.
What to do??
Regards
Thejollyone
17.03.14, 15:38
Ive had this as a single player adventure and all I had to do was clear cache and re-visit. So I guess the lead player should do this 1st. If it doesnt resolve it, he may be able to cancel the adventure to save holding you 2 other guys up whilst he reports it to support
[Thread merged in: "Adventure map load error"]
luskerjohn
17.03.14, 18:32
Hi BB,
I bought a lootspot from my guildmate earlier today, and suddenly the adventure zone is unreachable. The person I bought the lootspot from gets kicked out from the adventure, and so does a second person who has bought a lootspot. Now he can't finish the map, and none of us can enter the adventure to finish it.
The error that comes up is:
http://i60.tinypic.com/km1oo.jpg
Now, when I press "ok", I get kicked out and have to load the entire game again.
What to do??
Regards
The problem has now been solved. The adventure owner did not do anything specific, other then being offline for 4-5 hours or so. In the meantime he has tried to connect to the server, but this has also been an issue - I dont know if BB disabled his account for those few hours where they maybe solved the issue or what. I can't tell, only BB can :)
So until they come out with a reply, this will remain a mystery!
Regards, luskerjohn
I had this message on The Island of the Pirate's
Server Zone Crash
An error was detected on this zone, please try again.
I managed to get back onto adventure 9 to 10 hours later but lost 1 general and 200 cav.
Anybody knows if I will get general and troops back.
I had this message on The Island of the Pirate's
Server Zone Crash
An error was detected on this zone, please try again.
I managed to get back onto adventure 9 to 10 hours later but lost 1 general and 200 cav.
Anybody knows if I will get general and troops back.
Contact Support by using the contact form on this page: http://www.thesettlersonline.com/en/help-and-support
ROLANDHOLLANDER
26.04.14, 16:59
i ave zone error in Island of the pirates now. i finished last attack and then zone error appeared and will not get away
ROLANDHOLLANDER
26.04.14, 17:03
prntscr.com/3dnjdg
http://i.imgur.com/3VZ7vwy.png
and here's another one, I have 2 people in lootspots. I do hope that there is some compensation available for this - not too bothered about myself, but I am bothered about the fact that 2 people will have their game play severely restricted for the next week http://i.imgur.com/Erw78Zi.png
And before the lovely mods say something - I will send a ticket to support, as I've not really seen an acknowledgement from BB on this one. However, as we are told to report bugs in forum, that is what I have done.
I know that not all instances have been reported - I really do think it's time someone from BB acknowledges that this bug exists and that it is being looked at. (Been thinking that for a while, but never wrote anything to that effect as I did not have the problem. Classic case of Karma biting you in the rear...)
Grump over
The bandits nest adventure crashed - can someone advise what to do?
I and 3 friends were completing the TR adventure when the game threw a error up and sent us back to our own island. Now every time we try and access the open adventure we get the following error " An error was detected on this zone. please try again" and then it reboots the game.
This is happening for all players. Our generals and troops are stuck on the island. I have tried to cancel the adventure but get the same error and the game reboots and the adventure is still open.
Please advise how I get out troops and generals back without loosing troops and loot.XP we should have gained as we were completing this adventure.
You will have to contact Support via the contact form on this page (http://www.thesettlersonline.com/en/help-and-support) and inform them of the situation with as much details as you can (players in the adventure, link to screenshot if you are able to do so. Anything you and the other players can remember doing just before it happened)
Same here, locked zone when pressing complete on Nords. It unlocked overnight with the script but now I have no complete button so I cannot actually finish the adventure! Both me and my ls are now stuck in an adventure that we cannot finish. If I cancel the adventure, support will probably say there's no problem! Logged a ticket, now I can't adventure over the holiday period, nice.
Thejollyone
01.01.15, 13:24
had exact same issue Baggis. 2am script allowed me to cancel, support were notified and sent me the loot via in game mail. seems this bug is more common lately
tassiejimbo
04.01.15, 09:09
im having same proble i can goto the island now but it wont finish so i dont know what to do
Only thing you can do is cancel it and log a support ticket, I've not had any loot or anything other than one email on mine logged last Tuesday.
have the same here but I can't cancel the Nords
Another locked adventure zone, this time RB meaning I cannot do any adventures on the first day of Easter. I cannot progress in the quest chain and my premium time is again wasted. BB will not compensate for premium time unless you cannot login full stop which I think is poor. The adventure zone lock prevents me from starting an adventure and all of my decent generals are locked in too. A days premium should be the least they offer.
Ozzymandeus
17.03.15, 17:15
BB will not compensate for premium time unless you cannot login full stop which I think is poor.Not true.. I have been refunded lost premium time when I was still able to log in... the policy, as was explained to me, is that they will only refund lost premium time that no benefit has been gained from. i.e. you have not gotten any bonus loot from adventures, have not buffed anyone else to give them extended buff time, etc.
I'd quote those exact words from Support if it was allowed.
Ozzymandeus
17.03.15, 19:25
As would I.
Having a similar problem... on FT adv and game sends error popup and refreshes. Can't return to adv or same error popup and refresh. Has been reported, received the we are very busy reply. Hope maintenance will fix. Guild mate had some issue last week, no compensation for prem time or anything else. Boo Hiss!! Your message is from 2012 - how long do they need to fix???
.. Your message is from 2012 - how long do they need to fix???
Locked Adventure Zone is an effect, not a cause - will allways come new issues causing this.
First of all i would like to thanks fishslice for detailed description of this zone crash situation
When you see that you are not the only one, and then some possible solutions, who could ask for anything more.
I guess we are the lucky ones because after we are booted out from VLT day before yesterday, yesterdey script sorted things out and we are finish adv without problem (except one unassignable gen)
All generals are returned home, even that unassignable one.
And than today same adv VLT same thing
But today i have some time longer than my partners (before i was booted out)so i notice overlapping generals.
Is this the cause of crashing i don't know, but i think that i saw similar overlapping first time we booted out.
So we are waiting morning script and hoping for the second lucky way out!
http://imgur.com/EbBfjqJ
Be careful when you move your gen around, just in case....
Please don't use bad language, even disguised.
topgearfan
10.10.15, 08:55
exactly same as my crash, overlapping gens, the one in the middle nonassignable
doing BK and sent all gens now when i try to visit, cancel, invite i get there is a zone error please try again and get booted back to login screen, trried different browser, caches, refreshes log outs etc etc, anyone ever had this?
now i see i am not the only one :( ticket is in but thought i should post here too. I have all my gens on that island so cant do anything :(
got the server zone crash to on vlt , can't get on adventure or cancel it.all my gen are there same as 2 other players who's generals are useless now. have sent ticket to support and hope this gets sorted soon.
came back to game today and adv works except one mma cant be used not even moved, hopefully he will return at completion
same here.got the server zone crash to onoutlaw.
have sent ticket to support and hope this gets sorted soon.
lordloocan
14.10.15, 09:01
On a friends VLT loot spot, sent all 4 mmas over and made kills, by the time I got back from the kettle ZONE ERROR and boom all 3 of us are locked out. Main player has his whole army on the adv, I have 4 mmas on the adv (Having paid gems for one of them BB which makes me a paying customer) and 3rd guy has 2 mmas stuck.
This is stupid!!!
This issue has been around for an age, maybe some developer time could be spent sorting this.
Hindoustan
14.10.15, 13:25
Hi,
Since this morning, I can't go to my adventure: Tikki Island.
I keep receiving this message. I tried everything (clear cache, reboot, dancing naked,...).
Anyone has the same problem? if so, any advice?
Cheers
Merged
Hindoustan
15.10.15, 03:48
Nice, no answer from support.... blocked for 24h now.....
Thanks BB....
Upd: tried several times, got the same message and then, it worked. Hope it won't get back...
Another "trick" to try is try using another browser temporarily, sometimes it can get past it if something nasty is cached somewhere hidden.
Stuck on VLT any solution yet?
sorry, its slt I am stuck on
Yes, all three of us are locked out of the same adv, all our gens are there so none of us can do anything else, not even accept a lootspot.......
The other posts in this thread have me scared rootless....14 days to put it right? Or in some cases still not sorted out?
exactly same as my crash, overlapping gens, the one in the middle nonassignable
I've seen a few overlapping gens and no crash at all.
Are you sure this is not more about sending multiple waves and having interceptions from disappearing camps?
I've seen a few overlapping gens and no crash at all.
I've seen more than a few overlapping gens. Just move the one from above and you are OK, but sometimes they crash the zone- now more often than before
A few minutes ago my better half move her gens over mine! I saw that and i think "something nice" but in the next moment we are booted out...
Now I am 100% sure this is one of the reasons for this zone crash "something nice" occurrence...
Is there any other reasons i don't know. I know that we are over for today and again hoping for tomorrow script to sort things out.....
topgearfan
21.10.15, 15:30
I've seen a few overlapping gens and no crash at all.
Are you sure this is not more about sending multiple waves and having interceptions from disappearing camps?
my adv had just started, moved the first general and left the adv. minute later didnt get back in. next lot of gens landed on top of where he was supposed to go.
my adv had just started, moved the first general and left the adv. minute later didnt get back in. next lot of gens landed on top of where he was supposed to go.
I've seen more than a few overlapping gens. Just move the one from above and you are OK, but sometimes they crash the zone- now more often than before
A few minutes ago my better half move her gens over mine! I saw that and i think "something nice" but in the next moment we are booted out...
Now I am 100% sure this is one of the reasons for this zone crash "something nice" occurrence...
Is there any other reasons i don't know. I know that we are over for today and again hoping for tomorrow script to sort things out.....
Ok. Good to know.
Seems like I've been lucky enough to had it handled and sorted out without further issues.
Hello i have the same problem with locked zone. I started a BK and i moved my generals then i tried to get back to my island and i got thet message. and now i cant enter my adventure or cancel it. What can i do?
Moved
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