Strange case of missing troops [Archive]

Thejollyone

19.02.14, 09:36

It was noticed on Sunday, a guildie came back from MSE missing 300 elites for no reason. Then this morning I notice Im down 170 elites after MSE with no loss recorded on the adventure/ Now 4 other guild members have noticed they too have lost large amount of elites with no recorded losses in the any battle reports.

Please add here if you too have noticed this...

Salem_Warrior_1

19.02.14, 09:39

did an HLT and all went well..2 hours later wanted to start MSE, then noticed 300 elites gone...wansn't happy
took me all night to rebuild um with skunk on

Issue

19.02.14, 09:44

I have lost elites, soldiers and cannoners when traveling to HLT. Not sure about the other troops.

Edit, seems to not be only when traveling, also when on the adventure.

Thejollyone

19.02.14, 18:19

this is getting beyond a joke, 200 canoneers missing for a guildie now and no losses logged on battle reports.

The way the game is going we wont be able to adventure or trade for fear of disappearing troops and resource. Logging on just for daily for island maintenance and weekly gems isnt my idea of fun :(

BlueFairy

20.02.14, 12:47

also have some missing elite's:(

Thejollyone

20.02.14, 17:39

and yet this thread is still not warranted as a valid bug.... Come on you guys, check your troops and tell me you havent lost them without a fight???

SmurfAsH

20.02.14, 18:31

I guess this is a quite hard bug to prove.. I think it would need (a) screenshot(s) before sending armies to adv island and then saving all reports til it's done.

Wreckless-

20.02.14, 20:24

They went AWOL because of the bad food you serve them.

PChamps

20.02.14, 20:57

I guess this is a quite hard bug to prove.. I think it would need (a) screenshot(s) before sending armies to adv island and then saving all reports til it's done.

BB can supposedly see everything so should be able to see if troops have suddenly disappeared from your army.

SmurfAsH

20.02.14, 23:16

BB can supposedly see everything so should be able to see if troops have suddenly disappeared from your army.
Then someone would already have got a positive response about it, don't you think? I've seen none yet..

PChamps

21.02.14, 06:54

Then someone would already have got a positive response about it, don't you think? I've seen none yet..

I did not say BB use that information for good. I know as well as many other players BB know full well what is going on most of the time but choose to one ignore it or two try and cover it up in denial. If they admit a problem they have to deal with everyone who had the problem.

Lets take the premium buff example after months of fighting support for a resolution they finally refunded everything I was missing but told others they wouldn't. Quite annoying really as it is not good customer service.

If they are at fault they should fix it for everyone without making you jump through hoops first.

SmurfAsH

21.02.14, 12:22

You know they have to track down the issue?
It's not like they get a system message about someone had lost some troops in a strange way..

Thejollyone

21.02.14, 12:30

well someone on the USA server has also noticed it:

http://forum.thesettlersonline.net/threads/19800-Missing-Troops

PChamps

21.02.14, 16:12

You know they have to track down the issue?
It's not like they get a system message about someone had lost some troops in a strange way..

Do you work for support and view what they see?

BB_Ravel

21.02.14, 16:24

While I think it's great that you guys take the time to discuss and report bugs on the forum (as it helps me be aware of everything that is happening, insert any new bugs as soon as they happen and poke/annoy the right people about them ;) ), please make sure you also contact support on these issues.

Thank you very much and am currently looking into this bug.

Iolanthe

21.02.14, 16:29

.pl too jolly, something is hinky somewhere. [loss of units] (http://forum.thesettlersonline.pl/threads/34257-strata-jednostek)

The only suggestion so far there (via Google Trans) is to be sure to double check assigned/unassigned totals before sending a ticket, stranger things have happened and Support will likely say the same anyway, but this is coming up often enough and all at once it seems clear it's not just the odd miscount.

Edit: Dang! Simuled!:D

Thejollyone

21.02.14, 16:47

Im actually running some tests to try and recreate the error. Once I can do that, I can send it to support for further investigation. Ill update further if I find something

Bluesavanah

23.02.14, 04:07

I had this the other day 30 Elites had disappeared somewhere I just presumed I'd messed up again

SmurfAsH

23.02.14, 13:19

Do you work for support and view what they see?

No, but I know atleast something about DB.

PChamps

23.02.14, 13:24

No, but I know atleast something about DB.

Case closed, you do not know what they see. Thanks :)

SmurfAsH

23.02.14, 13:27

Case closed, you do not know what they see. Thanks :)
Case closed, you assume they get a system message about someone had lost some troops in a strange way. Thanks :)

Fexno

23.02.14, 13:32

Let's skip the bantering about who can see and know what Support is able to do, it really doesn't help this thread.

SmurfAsh and PChamps if you want to continue this discussion you can contact eachother by ingame mail or whisper, since you are both on the same server, or start a new thread in general discussion.

For those that have the feeling they lost troops, please continue posting here, but don't forget to also report it to Support by using the contact form on this page: http://www.thesettlersonline.com/en/help-and-support

Thank you,
Fexno

BAAAHHHHHJJJAAA

24.02.14, 02:36

I've had this before on the HLT and DB ages ago, happened with K's too. not sure why

ApostolisM

20.03.14, 18:30

also missing cavalry returning from nords

Thejollyone

22.03.14, 22:04

Thejollyone

22.03.14, 23:45

well today I have experienced this again DURING the adv...

I always send 362 (exactly 362) elites to the adv for MSE every single time.

I got to the final blocks only to realise that elites were missing for the final block. My last 162 elites required with 38 cav were not there, even tho i have not lost them in previous attacks on this adv - you simply do not need that amount of elites until the final attack anyway...

So look what is coming back after NO Elite losses (bearing in mind i sent another 200 elites). So all in all I sent 562 elites to this adv...

http://prntscr.com/337d62

Support notified and battle reports are still in my mailbox.

This is a bug, I don't care how you wish to call it any other way, but I AM missing Elites

I feel like Im going mad, but later on all elites are now showing in my menu. Despite everything it appears that I sent the 362 and then the other 200, you can see from above link only 400 were due home yet my military now shows all 562 made it back. There were none floating in star menu as unloaded troops and I simply cannot explain where 162 elites went whilst on this adventure.

Larili

25.03.14, 21:52

I had something similar tonight. I just completed Horseback and was sending all my gens home with remaining troops while last gen was attacking last camp. I had an `empty' Grim and checked for any remaining troops on island, none were showing so sent him home. On home island all generals subsequently arrived and were emptied, however in tooltip 60 bowmen were still showing as offshore. I checked all sliders in generals and all were at zero, checked the star and there were the bowmen returning in troop transport, they were definitely not showing on adventure island for me to put them onto grim!
Added to this, I had claimed loot mail and cancelled the battle reports from mail straight after adventure, after I had done the search for the missing bowmen a new mail arrived, it was another battle report ( after the loot reward). So I'm wondering if the servers are not updating correctly on adventures and troops are going AWOL because of it.

SmurfAsH

06.04.14, 15:48

20 XB lost in SE between 2 login sessions.

BAAAHHHHHJJJAAA

11.04.14, 03:25

Ive jus thad this as well, they were there until the gen landed…like 400+ gone

BAAAHHHHHJJJAAA

11.04.14, 03:40

ok it happened on an IoTP ad, only with the BHG's and only with gens that didn't have a space to land

Durin_d

11.04.14, 09:58

ok it happened on an IoTP ad, only with the BHG's and only with gens that didn't have a space to land

Generals that don't have space to land will unload their troops to the adventure so that other generals can use them. Could this be where your troops have gone?

Thejollyone

04.07.14, 16:19

I have been playing many of these lately, and have noticed recently that I have been losing xbowmen when I shouldnt be.

On camp 2 I send MMA with 68R 19B 133XB. This was the battle report today. It clearly shows no loss of xbowmen, and indeed nowhere near that given that there were still 2R and 5B that should have been killed first.

http://prntscr.com/3zd1ht

Now when he returned from that battle and I unloaded my MMA it was 4 xbowmen short leaving me only 129 to unload, so 4 have disappeared into thin air. This has happened quite a few times... On this occasion I was Player 1, but I will observe closely any other positions I play in to see if it is restricted to one position or not.

Please keep an eye open for this, and I would be grateful to anyone else who has experienced this to report it here so I can send a ticket to support with evidence from other players to back it up. A screenshot similar to the one above would be helpful :)

SmurfAsH

04.07.14, 17:31

A 10k rep sim at settlersonlinetools.com/en/combat_simulator (http://www.settlersonlinetools.com/en/combat_simulator/#/groupId=diedunklebruderschaft/meisterderkampfkunst=1/armbrustschuetze=133/bogenschuetze=19/rekruten=68/tanzenderderwisch=50/feuertaenzer=50/schattenschleicher=50/kultist=50) tells there's a slighty risk to lose some XB with a MMA with 68R 19B 133XB setup.

Thejollyone

04.07.14, 18:14

but then why didnt it kill the last of the bowmen and the recs first?

Thejollyone

03.08.14, 12:10

Proof!!!

Tomb Raider - I keep losing XBowmen on this adventure for no reason, the following screenshots now proves there is a bug here...

Attack on camp 2 = http://prntscr.com/493lh1
Result after attack on camp 2= http://prntscr.com/493k8r
Troops left after attack on camp 2 = http://prntscr.com/493ma1

Support have been notified (again).....

Fexno

04.08.14, 09:59

[ Thread merged: Tomb Raider lost xbowmen bug ]
[ Thread renamed to: Strange case of missing troops ]

MutantKid

09.08.14, 13:26

Ive now had elites go missing on surprise attack twice, 1st time I thought I made a mistake, now I know I didn't as I have kept battle reports this time. I did notice a gen couldn't land cause of no space. Could this be why?