View Full Version : Connection Failed ?
hagartheorrible
19.03.14, 15:47
and you were calling the others of us been having same problem for weeks, poetic
BAAAHHHHHJJJAAA
19.03.14, 15:54
Me too
i cant too...and waited for 2h already...can someone explain or tell me when will i be able to log in?
but what is it?
http://s3-eu-west-1.amazonaws.com/screenshooter-legacy/gr-rihvawfaevdoknbbkfdc.jpg
http://s3-eu-west-1.amazonaws.com/screenshooter-legacy/iq-bpeqbsjklfarxzlafkng.jpg
in the morning it was all ok
i keep getting disconnected but am able to get straight back in.
BAAAHHHHHJJJAAA
19.03.14, 17:09
I keep getting these screens
When I click play now
http://prntscr.com/328mye
so I log out to see if that will work and then i get this one
http://prntscr.com/328nhv
What's happened ?
BAAAHHHHHJJJAAA
19.03.14, 17:10
Angel 0712
Yeah that's what I get
here too :(
and no info....
onlytrying
19.03.14, 17:37
If BB wanted you to know they would have bothered to post something here....where the connection failure suggests lmao
not fun... and no information :(
I advised myself, I changed the browser from chrome to internet explorer, I'm in the game;)
I had exactly the same problem myself today, I just deleted the Watefox browser cookies for TSO, restarted the browser and got straight in.
TweakNTwist
19.03.14, 17:59
same problem, been trying for an hour , no luck, know in the past week, a lot of my guildies were already having problems staying connected, but were able to log in eventually, but i dont seem to be able to, today
now its 3-4h i cant log in, tried other browser and nothing...
yes same and still nothing from bb
It would not be so bad if BB actually told us what is going on. Check our Facebook page they say, ha ha.:(
Same problem , swapped from firefox to chrome and no problems on chrome.
cleared all cache out on firefox but no different .
Sorted now screen shot for fix on firefox,,,,,,,, basically go into options /privacy / click on remove individual cookies , type in settlers and then click remove all cookies.
http://i.imgur.com/eseRmGK.png
http://prntscr.com/329rs6
onlytrying
19.03.14, 19:06
Edgy1 you will get nothing from BB as they have gone home....come back tomorrow they may have bothered to look into it but do not hold your breath for to long there not fast at fixing things
hi
just been playing pass 15 min
after reading thread i cleared history/cache (i use google internet explore has shown me a blank screen for over a year)
when logging on i decided to use uplay (i do not have facebook)
able to log in
hope this helps
Sorted now screen shot for fix on firefox,,,,,,,, basically go into options /privacy / click on remove individual cookies , type in settlers and then click remove all cookies.
http://prntscr.com/329rs6
IN short , go into your internet options and delete all cookies related to settlers , clear history and cache.
then restart firefox
onlytrying
19.03.14, 19:19
Done that and still not able to play
Same problem , swapped from firefox to chrome and no problems on chrome.
cleared all cache out on firefox but no different .
Sorted now screen shot for fix on firefox,,,,,,,, basically go into options /privacy / click on remove individual cookies , type in settlers and then click remove all cookies.
http://prntscr.com/329rs6
http://prntscr.com/329rs6
Thanks for this information. i had the same problem.
Could not load the game in chromium.
Firefox started the game
Started chromium again and deleted the cookies for thesettlersonline.com and the game loads this time.
Edgy1 you will get nothing from BB as they have gone home....come back tomorrow they may have bothered to look into it but do not hold your breath for to long there not fast at fixing things
Going home does not mean the work is over. ;)
I understand this is frustrating for you, but we are aware of the situation and we are working on fixing it. Thank you, all, for your patience and for the advice you have offered in this thread!
UPDATE:
Please try the following steps:
1. If you are already logged in, please log out, close all browser windows and close the browser
2. Please delete the cache and cookies
3. Clear the DNS cache
Now this is a bit tricky, however this is how it's done for Win7:
Go to Start, type in cmd in the "Search programs and files" field and then a pop-up will open.
Type in ipconfig /flushdns and hit Enter.
For mac 10.7 and 10.8: sudo killall -HUP mDNSResponder
For mac 10.5 and 10.6: sudo dscacheutil -flushcache
4. Try logging in again
5. Please let us know if you experience further issues after trying this. ( We also accept "yay, it worked" feedback :) )
Thank you!
cannot connect to server using mozilla firefox!
cannot connect to server using mozilla firefox!
It's maintenance at the moment. Try again in about 6 hours
been 12 hours now still cant login, claims they know about it but its interesting to see that there is no comment from above and no fix for it.
Bonkyboy1974
20.03.14, 05:43
I have tried all the advice given including the dnsflush but I still cannot login. Sigh.
Edit: I tried to logon just after posting: Now I can logon :-)
Haven't been able to log in for the last 18 hours?
connection failed
yesterday night and this day morning too
TristanAritides
20.03.14, 07:15
UPDATE:
Please try the following steps:
1. If you are already logged in, please log out, close all browser windows and close the browser
2. Please delete the cache and cookies
3. Clear the DNS cache
Now this is a bit tricky, however this is how it's done for Win7:
Go to Start, type in cmd in the "Search programs and files" field and then a pop-up will open.
Type in ipconfig /flushdns and hit Enter.
For mac 10.7 and 10.8: sudo killall -HUP mDNSResponder
For mac 10.5 and 10.6: sudo dscacheutil -flushcache
4. Try logging in again
5. Please let us know if you experience further issues after trying this. ( We also accept "yay, it worked" feedback :) )
Thank you!
I tried all the steps....still cant log on. Seen to many online games with similar problems. If this starts it will probably continue..oh well another game down the drain. ps i hope for the best
Update: It works now,try to switch reader guys and gals. Then do what Ravel suggests. I did it twice and now my default reader also works.
MrArthurJr
20.03.14, 07:37
It seems like Im not the only one with that problem. I haven't been able to log into the game for almost 24h with that problem.
SilverhawkDK
20.03.14, 07:38
same here
Does someone know when will settlers be online again? If someone knows please respond, for i can't log in for a day now.
TristanAritides
20.03.14, 08:30
Rite. Finally i got in. First i switched webreader,uses chrome normally but tried explorer and it worked...cleared all the following again....cache,cookies and dns..so now chrome works again. But try to switch reader first.
rollingstones
20.03.14, 08:32
same here
I have a same problem, but only on Firefox. I tried Chrome and it works.
zna li iko kada će biti moguća se spojiti.....
Good Morning,
I am having this issue since yesterday afternoon. I have cleared cache and dns as suggested with no change. I usually use chrome and have also tried Internet Explorer with no success.
I note that the error screen that comes up shows 'the settlers online BETA' logo, not the usual logo. Perhaps this is relevant?
I will try the suggested fix again after I have finished work.
ASHKAN070753
20.03.14, 09:03
cant log in ?????
I have a same problem, but only on Firefox. I tried Chrome and it works.
Yep same here..even after clearing cache, flushing dns and whatnot login with firefox is not possible.
I can't log in on either Chrome or Firefox
Can someone actually log in or is it a general problem?
TristanAritides
20.03.14, 09:21
Yes after clearing the cookies,cache and dns...first i used a different reader and that worked..now im backk on my default one
EVERY TIME THEY DO THIS !!!
Still trying to open the game. Not allowed to try other browsers than Explorer on this PC.
Here are couple of reasons why clearing only your computers DNS-cache might not work.
1. Depending on the network you are using it might have its own DNS cache. Some residential gateways (modems and routers) work as DNS proxy and have cache that needs to be also cleared to get the new address resolved correctly.
2. Chrome browser has its own DNS-cache (chrome://net-internals/#dns)
I've had connection failure for more thn 12 hours!!!!!
There used to be some back door ways in --- anyone remember where they were?
Nope. Doesn't work, for Firefox or Chrome. Yes I have cleared cache and cookies and everything else, and I have zero issues with anything else I'm running. Just this. For 18 hours now.
Nope. Doesn't work, for Firefox or Chrome. Yes I have cleared cache and cookies and everything else, and I have zero issues with anything else I'm running. Just this. For 18 hours now.
Here the same:-) Nothing. And my sweet premium ... ?
I have the same issue. I can log in OK, but not connect to the game. The message I get is shown below:
We regret that the connection to the "The Settlers
Online" server failed. Please try to reconnect.
Should the problem persist, please visit the
homepage and the forum for more information.
We are working to resolve the problem.
You don't want to miss anything
Follow us on Twitter and Facebook.
Your The Settlers Online team
hope it going to work soon -.- was on an adventure and it will end up to be timed out if i cant log in soon im on my 18 hours or so
I am getting the same things in Chrome...
However strangely, if you open up Chrome Incognito mode it works fine (hold Ctr-Shft-N)
So that might be a work around for those using chrome.
On macbook pro it worked after logging out, closing safari, quitting safari, reopen en delete cookies (only for thesettlersonline).
I'm getting the same message, this has been since yesterday
added a new web browser - Chrome - never used b4 - same problem - Connection failed
hope this helps
UPDATE:
Please try the following steps:
1. If you are already logged in, please log out, close all browser windows and close the browser
2. Please delete the cache and cookies
3. Clear the DNS cache
Now this is a bit tricky, however this is how it's done for Win7:
Go to Start, type in cmd in the "Search programs and files" field and then a pop-up will open.
Type in ipconfig /flushdns and hit Enter.
For mac 10.7 and 10.8: sudo killall -HUP mDNSResponder
For mac 10.5 and 10.6: sudo dscacheutil -flushcache
4. Try logging in again
5. Please let us know if you experience further issues after trying this. ( We also accept "yay, it worked" feedback :) )
Thank you!
Still after trying all posts,am unable to connect using my normal Chrome browser. Have managed to connect on IE but prefer my normal browser,which up until this morning after maintainence worked fine
Still after trying all posts,am unable to connect using my normal Chrome browser. Have managed to connect on IE but prefer my normal browser,which up until this morning after maintainence worked fine
If you can log in IE but not in chrome then this might work (you might have missed that post):
2. Chrome browser has its own DNS-cache (chrome://net-internals/#dns)
Me too - no connection for over 12 hours
STARLIGHT145
20.03.14, 11:12
I cant log in to the game on internet explorer, tried the following steps BB suggested, still not working. Can log in and play on Chrome though.
ravel, tried your posiible solution no good for me, please give update, i havn`t been able to log in since maintenance, very frustrating what will happen about daily gifts will we be starting with nothing again and what about guild quests
I have done all but I can`t connect :-(
kakleja666
20.03.14, 11:33
1) i could not connect from my main computer with firefox
2) after reading forum i tried chrome from my laptop and it connected with no problems, so i closed it (just closed browser, no logging off)
3) i tried again firefox in my main computer and now it connected also without problems!!!
i didnt clear anything from anywhere!!!
firefox doesnt work after cache and cookies + dns flsuh.
same with ie
just tried 2 more comps with FF and couldnt log in, the 4th one with chrome doesnt work either. There is a hint in here:P
Arobanyone
20.03.14, 11:52
What is going on???? now 24 hours since I could log in... I hope you're maintaining my island etc while I'm unable to get there...
Got 3 computers, NONE of them can connect to the game... Starts with an error when i log in. Refreshed the site and it looks normal. Pressing the "Play Now" button just get me to this "An error has occured" site.... Rollback please, there are apparantly an error in your server.
nightm4n1965
20.03.14, 11:59
cannot get in using torch even after emptying cache eventually downloaded firefox to enable me to log into the game
Can not log in with flushdns!
With internet explorer I can log in. :)
Still cannot login after trying different browsers and using the cmd ipconfig /flushdns
I followed instructions but still cant play. I can log in but then connection error appears.
I tried all BB_Ravel said in IE (where i usually play) but it didnt help at all.
However in Firefox I had no problems getting in at all, so trying another browser is advisseble I think.
what happen to tso? cant connect at all
cannot connect crome browser. i tryed BB_Ravel tips but it didnt help.
not working with firefox...
Normally go in via IE not working today so tried through Chrome and it worked fine ?
I cannot connect via chrome (facebook based login). My friend can connect via IE on the same pc, with password based login.
Couldn't log in with firefox or chrome. (I refuse to use IE.) Tried all the things suggested and after a few attempts, I managed to log in with Firefox. However, I can log into the US server with chrome without any issues.
Tried these steps, it said that DNS cache was cleared but still not able to get into the game, any suggestions?????
Lost 100 gems cause of connection failed :/ now working normal
Whoever said chrome://net-internals/#dns to clear the dns in chrome, ty, I have now managed to log in.
Did everything suggested. Finally got in with Firefox. Then I saw the dns clear tip for Chrome. Tried that. Got in with Chrome. Logged out and tried to log back in again, and I got the error back and a window saying in maintenance. No "yay" from me I'm afraid.
not a chance of logging in tried everything my end what have you done BB you broke it AGAIN!!!! thats why theres a test server
I am getting the same things in Chrome...
However strangely, if you open up Chrome Incognito mode it works fine (hold Ctr-Shft-N)
So that might be a work around for those using chrome.
Emphasis added
Bit of a stroke of genius that! +1
This way it worked for me with Firefox.
Go to Start, type in cmd in the "Search programs and files" field and hit Enter.
A pop-up will open.
Type in ipconfig/flushdns and hit Enter.
Type Exit and hit Enter, or just close the window using the x.
Now, start Firefox.
Log in and if it shows the error then refresh the site.
Go to the Options and choose the "Privacy" tab. Click on remove individual cookies. Type in settlers and then click remove all cookies.
"DO NOT CLOSE THE BROWSER."
Press "Play Now" and it will go to the login screen again. Log in and play the game.
Done all the steps mentioned above, but still no connection! First time ever! :( i'm using MS Exploder
jerseywavesurfer
20.03.14, 13:47
hi guys i was having problems logging in yesterday and today used cc cleaner and delete everything, sorted the problem and now back on buffing and trading again lol. Hope this helps you guys that still not able to log in.
UPDATE: A solution has been implemented.
Please follow the steps here (http://forum.thesettlersonline.com/threads/27696-Connection-Failed?p=253299&viewfull=1#post253299)(even if you have done so in the past) and let us know if the issue was solved.
Thank you!
still no connection on any browser
Clear All Data, Work fine with Opera, Firefox and Chrome.
Shift + Control + DEL
http://prntscr.com/32his6
I can log into the game normally.
Cleared the caches but thrown off the server twice, the second a fews seconds ago. Not my iternet provider since another playing Settlers is seated a yard away
Sorted for me now, thanks for solution. I use XP (SP3 and IE 8). I had no problems with Chrome which I used while IE was broken.
still cannot get onto game
Hello, this is an update on my previous post where following the instructions given for clearing the cache had not worked. After restarting my PC I am now able to log in and play as normal.
Thankyou to the BB team for your attention to this issue.
I had the problem last night followed the steps but to effect (about 20 attempts), changed browser to firefox and got in, later (2 hours) logged out and tried again using chrome and got in first time.
rollingstones
20.03.14, 16:00
UPDATE: A solution has been implemented.
Please follow the steps here (even if you have done so in the past) and let us know if the issue was solved.
Thank you!
It worked for me, thank You
Couldn't log in yesterday evening or this morning using Chrome or windows explorer.
Just got in using Chrome but not happy that my login reward chain was broken :((((
sneaky_1982
20.03.14, 17:34
its all fixed now thanks
I tried, Safari, Chrome, Firefox none worked
Opera works fine :-)
I haven't changed a thing since the last failure, no more refreshes or dns clearances, but now it works in Chrome again ... I would say yay, but the frustration of the last 24 hrs has drained me of yays.
Ravensmight
20.03.14, 19:52
didnt work for me :(
mine seems to be fixed:) just sad i lost my last login for the week :( 100gems lost not happy
I lost my login rewards, production, and explorer finds, not happy with such bugs after maintenance : ( (should have had 100 gems today)
I can not login.
I did that you had written yesterday and it worked in Firefox but not in chrome or eksplore.
But today I can not log in even in firefox
When trying to login in Chrome with a Uplay account i get a # added to the site in the adress bar
http://www.thesettlersonline.com/en/homepage# and can't log in, when i try Internet Explorer i can log in to my Uplay (or i couldn't post this) but nothing happens when i hit the "play game" button :(
goin to http://www.thesettlersonline.com/en/play gave me the option to play the game. very strange
have you tried going to http://www.thesettlersonline.com/en/play eckhausen?
yes I can log in but not get to the island, now it works in Firefox again, but stil not in crom and explore
I'm back in the same sitioation again got server error and then can not get into the game again, can log in and press play, but after a long period of time where it just stands with the different tips I get the message Refres your Broser ,
and it does not help to erase all cokkies and history, and then open cmd ipconfig / flushdns
Eckhausen, can you confirm that your are getting the error described here? (http://forum.thesettlersonline.com/threads/27696-Connection-Failed?p=253256&viewfull=1#post253256)
Otherwise, it might be a different issue and I will have to ask you to send a ticket to support describing exactly what the problem is.
no I log in and then phus play then I get the message connection to server lost please clik ok to refresh your client.
and it do so in firefox, crome and eksplore and i have tryd on 3 computers. but last night I came online for a short period then it faild and I could not get back in and still can not
DrinkMoreMilk
23.03.14, 06:04
Same problem for me this morning as eckhausen: "Press OK to refresh your client". Cache & DNS flushed three times. Using Chrome. Seems OK until I try to visit an adventure zone.
edit: Seems fine now - nothing changed, just started working for now.
no I log in and then phus play then I get the message connection to server lost please clik ok to refresh your client.
and it do so in firefox, crome and eksplore and i have tryd on 3 computers. but last night I came online for a short period then it faild and I could not get back in and still can not
Hi eckhausen,
I'm not sure I can help you, since your have problems on all three browsers. Seeing that the issue is resolved now for the other players, I would assume that you now have another problem (maybe introduced by the problems the game earlier). The fact that you have the problem on all three browser might be explained by you trying to get online while the problems with the game still existed.
I couldn't find out if you tried the steps given by BB_Ravel again after the situation was resolved so just to be sure I'm going to assume you didn't. For now lets see if we can get Firefox to work again.
Do this steps exactly in the order given:
Make sure you are not logged in
Close all Firefox windows except 1 (make sure it is not showing something related to the game)
Clear cookies and cache (Please follow How to clear cookies and cache: Firefox (http://forum.thesettlersonline.com/threads/25422-HOWTO-Delete-your-browsing-history-clear-cookies?p=237310#post237310))
Close all your Firefox windows
Clear DNS cache
I don't know which OS you are using, but if it is Windows 7 you can do this
Go to Start, type in cmd in the "Search programs and files" field and then a pop-up will open.
Type in ipconfig /flushdns and hit Enter.
Unfortunately I have a Dutch Windows, but the end result should look like this
http://i.imgur.com/xpJYP3V.png
The part I underlined should say something like "DNS cache has been cleared"
Open Firefox
Go to the login page ( http://www.thesettlersonline.com ) and log in
Press "Play"
If that still isn't working go to http://www.thesettlersonline.com/en/play then click in the navigation bar and press CTRL+F5 again
http://i.imgur.com/kkgw0sz.png
If that isn't working I can only suggest you contact Support
You can contact Support using the contact form on this page: http://www.thesettlersonline.com/en/help-and-support
I hope this helps.
Regards,
Fexno
I have the same problem, the map is not loading and i have done all the tips and hint BB_Ravel gave me, and i have tried to loged in on to diffrent computers with out any luck . i have done all the tips that have been posted on this qoute to. the map simlpy dosent load 100% if let it stand loading i get the Message : "time is idle out" i have done what i can do and the promlems is not gone?:mad:
Hi eckhausen,
I'm not sure I can help you, since your have problems on all three browsers. Seeing that the issue is resolved now for the other players, I would assume that you now have another problem (maybe introduced by the problems the game earlier). The fact that you have the problem on all three browser might be explained by you trying to get online while the problems with the game still existed.
I couldn't find out if you tried the steps given by BB_Ravel again after the situation was resolved so just to be sure I'm going to assume you didn't. For now lets see if we can get Firefox to work again.
Do this steps exactly in the order given:
Make sure you are not logged in
Close all Firefox windows except 1 (make sure it is not showing something related to the game)
Clear cookies and cache (Please follow [url=http://forum.thesettlersonline.com/threads/25422-HOWTO-Delete-your-browsing-history-clear-cookies?p=237310#post237310]How to clear cookies and cache: Firefox)
Close all your Firefox windows
Clear DNS cache
I don't know which OS you are using, but if it is Windows 7 you can do this
Go to Start, type in cmd in the "Search programs and files" field and then a pop-up will open.
Type in ipconfig /flushdns and hit Enter.
Unfortunately I have a Dutch Windows, but the end result should look like this
http://i.imgur.com/xpJYP3V.png
The part I underlined should say something like "DNS cache has been cleared"
Open Firefox
Go to the login page ( http://www.thesettlersonline.com ) and log in
Press "Play"
If that still isn't working go to http://www.thesettlersonline.com/en/play then click in the navigation bar and press CTRL+F5 again
http://i.imgur.com/kkgw0sz.png
If that isn't working I can only suggest you contact Support
You can contact Support using the contact form on this page: http://www.thesettlersonline.com/en/help-and-support
I hope this helps.
Regards,
Fexno
i have been waiting to get connetected for five days now, my map is not loading, and People in my guild can not visit my land either, it seems like i am locked out from my land since the map is not loading 100% , it sucks big time that the support is not working a little bit faster
I have had a similar problem since tuesday now. :-(
I have tried to login by using chrome, IE and firefox...all with the same result.
At the best I got in to "approve" a completed daily quest before I get the "connection issue" with the man swinging the hammer on the server.
I have tried changing password (tip from support)
flushing dns cache (in the command window)
delete flash memory
reinstall flash
empty all browsers memories
delet flash memory again
flushing dns cache again
Pinged 300. got ok for 299. 1 lost.
Anyone have any tip? (haven't got a new suggestion/reply from support for the last 24 hours after trying ping etc)
[edit] Seems like there is more players with the same problem and that is not on my side based on the latest reply...but still appreciate if anyone has any tip.
Well i need react too. I have big same problems to connect game. Only 2 things help me to connect. Logout my win 8.1 and log old Xp win start mozzila browser - no problem, or start some Linux os.
In my win 8.1(chrome) is 1:20 chance to log in. I try today mozzila on win 8.1 but i click on login withy facebook, fill the acc and pass and nothink happen, in settlers homepage still unlogged.
I have had a similar problem since tuesday now. :-(
[edit] Seems like there is more players with the same problem and that is not on my side based on the latest reply...but still appreciate if anyone has any tip.
I have the same problems also. Nothing that support asked me to do has helped. Then I made new account and tried it in Firefox. Game started, but menus were broken and also the appearance of the game (couldn't start Build menu...). Then I have tried to relog, but after that I couldn't load the game again. Also I have tried with some web proxy sites, but without success.
I am using Windows 7 and newest Flash version. Don't think there is anything problem from the client-user side.
Also it is not logic that game has support only Mon-Fri, 09-17h... Ubisoft, sell the game to somebody else, who will make this game without bugs finally, because it is never ending story.
GG http://ctrlv.cz/shots/2015/02/15/aUcM.png
I got the same issue for a couple of day's now. And the maintenance of today didn't fix it.
Support just say's it's a known issue and they are trying to fix it. In the mean time I got this unhelpful tip:
I strongly suggest clearing your browser's cache, flash cache, and DNS cache No link to a site with information how to actually do this. Luckily some of the information can be found here.
I would have expected more urgency from BB.
Ozzymandeus
17.02.15, 09:51
Seeing an awful lot of hammer man already today!
1 week and the problem is the same. I feel sorrow for the people in the support.
Should we make contest about this bug and make a picture, or just make some costume for Carnival Special? Maybe we should find cheap hammers on ebay and send them to their CTO (chief technology officer) :P
I'm having the same issue (ddinc, Ozzymandeus, sleiN13, CZ_Lisa), and I'm on the Primacom ISP. Are you guys using the same thing by any chance, or a different ISP?
It's worse than that MFluffums, it doesn't work on my PC but it does work on my laptop. So it's not your internet connection that is the problem, its something on your pc.
From New Zealand only minor problems... maybe regional issues?
CAUSE PROBLEM found: today I got suggestion from support that it might be some technical issue with this game and ISP (Internet provider) and this is true. What exactly is the problem, I do not know. I have tried from 2 ISP in the same time and it worked through T-com, but not with Amis.
I will keep updates if I will know more.
P.S. Trace route went well and I have sent it to their support. You can have yours if you open your Command prompt and write and hit Enter button after writing:
tracert www.thesettlersonline.com
P.P.S. It seams I have jumped to conclusion that ISP is the problem. It is NOT!
If somebody of you with the same problem, gets his problem solved, please reply here (my still isn't).
It might have to do with the provider...but how can I do anything about that?
The strange thing is that the game worked one day and suddenly not the next day...without me doing any change of the provider or any other updates.
It's still not working for me relaiably, sometime (ones every couple of days) I can get on for like 10 minutes, after that is time's out and I can't get on anymore.
I Don't think it's a ISP thing because I can get into the game on my laptop that uses the same internet connection + sometimes it also works on my pc.
Really sucks that after such a long time it still isn't fixed.
having issues the bluebyte screen loads then it goes to the settlers screen the loading bar fills but then it just sits on that screen wont load any further
KrstaDiplomat
11.03.15, 17:18
When im trying to load island it says that i have problem with connection which actually fully working. Deleted browser cache and other stuff, but still same problem... Anyone had something similar? Thank you!
Bluesavanah
11.03.15, 20:04
had to browser refresh 4-5 times to get on tonight.
SatanJager
12.03.15, 22:58
Hi,
Since yesterday afternoon I can't get online at game. I get both Bluebyte and Settlers loading screen. Then I got blue see color (loading map) sometimes I see Tip of the Day message and right after I get " Connection to the server has been lost" image (a builder with hammering server). Sometime it dissapears and I got blue screen or I get "Please click OK to refresh your client.". I did every step of "[HOWTO] Issues you can check and solve yourself" but still same result.
I use Chrome for game but Firefox is same.
When I was writing this I tried Firefox again and I login for 10-15 mins and game kicked me out again.
Anybody have any idea?
PS. I tried with other computer (chrome) it is working.
SatanJager
12.03.15, 23:01
I have same issues. I see Tip of the day and get connection problem error.
Tried on 4 different computers and 2 laptops with internet explorer, firefox and chrome. Have 3 broadband connections, one with sky, one with plusnet and one with BT. None of them work!
Had no problem getting onto the test server though.
Unfortunately I can only suggest that you try the things suggested in this thread (http://forum.thesettlersonline.com/threads/27498-HOWTO-Issues-you-can-check-and-solve-yourself).
If that doesn't work you will have to contact Support using the contact form on this page (http://www.thesettlersonline.com/en/help-and-support)
Please provide them with detailed information on where and how the game fails to load (provide a 3rd party link to a screenshot if you are able to) and what you already tried to fix it.
Unfortunately I can only suggest that you try the things suggested in this thread (http://forum.thesettlersonline.com/threads/27498-HOWTO-Issues-you-can-check-and-solve-yourself).
If that doesn't work you will have to contact Support using the contact form on this page (http://www.thesettlersonline.com/en/help-and-support)
Please provide them with detailed information on where and how the game fails to load (provide a 3rd party link to a screenshot if you are able to) and what you already tried to fix it.
I have tried with brand new laptop (from a friend) and it worked on same ISP it did not worked on my computer (so ISP is not the problem). I have done all suggested things and it did not solved my problem. It has now passed over 1 month from the time I have made a ticket to support, but the problem is not solved and there are no new news about it.
I have already lost few hundreds of gems and new event is around the corner, but still there are no news about when the problem will be solved!!
I have tried with brand new laptop (from a friend) and it worked on same ISP it did not worked on my computer (so ISP is not the problem). I have done all suggested things and it did not solved my problem. It has now passed over 1 month from the time I have made a ticket to support, but the problem is not solved and there are no new news about it.
I have already lost few hundreds of gems and new event is around the corner, but still there are no news about when the problem will be solved!!
Last time I had this problem it got instant fixed after I did a..
ipconfig /flushdns
..and restarted my router.
I have tried with brand new laptop (from a friend) and it worked on same ISP it did not worked on my computer (so ISP is not the problem). I have done all suggested things and it did not solved my problem. It has now passed over 1 month from the time I have made a ticket to support, but the problem is not solved and there are no new news about it.
I have already lost few hundreds of gems and new event is around the corner, but still there are no news about when the problem will be solved!!
From your post it's obvious there is nothing support can do for you since the problem is your end. As you say a borrowed new computer from a friend worked, so what have you got on yours that they don't have on theirs which could be preventing you from logging in. Have you tried fixing your registry. Have you tried re-installing your browser, have you tried re-installing the OS.
I am on Northisle realm 2 but can't get it in English today - only German. Is this a bug???
Last time I had this problem it got instant fixed after I did a..
ipconfig /flushdns
..and restarted my router.
Thx, but this didn't solved my problem.
From your post it's obvious there is nothing support can do for you since the problem is your end. As you say a borrowed new computer from a friend worked, so what have you got on yours that they don't have on theirs which could be preventing you from logging in. Have you tried fixing your registry. Have you tried re-installing your browser, have you tried re-installing the OS.
The problem happens in other browsers also and the same problem happened to some other players also on the same date. Maybe some program update is the key, I do not know. I think that support should figure this out.
Cannot access the game, try to log on, get to loading the map then get detected a connection error, lost connection over 4 hours ago :(
Look at this
[ removed ]
My ticket was closed without anyone solving it!!! It is not enough that it has passed over 1 month, incredible!
Hello ddinc,
Your exchange with Support is considered private and not allowed on the forum.
Regards,
Fexno
SatanJager
15.03.15, 21:22
Hi,
Still I have same annoying error at my desktop computer. I am done;
-Delete Flash data
-Delete browser data (using Chrome but game also dont work on Firefox.)
-ipconfig /flushdns
-Restart both computer/modem
-Game website added to firewall (nod32)
I can play game in same network on my newbook (10.1" monitor :S) and on my parents laptop.
Last thing I will delete Adobe Flash fully then install again.
Does someone have any idea???
Edit: I get this screen after Blue Byte and Settlers Online Loading Screen and Tip Of The Day message. http://prntscr.com/6h90l1 and after this (sometimes) http://prntscr.com/6h959k and after I got a blue sea color screen.
I tried uninstalling chrome, flash for firefox etc and got nowhere. Then I realised on every computer/laptop I have I've installed ESET Internet Security. Uninstalled that on one of the computers and instant result. Uninstalled it on all the other computers and they instantly started connecting again.
Installed latest version of ESET internet security and now everything's back to normal.
So my recommendation is to completely uninstall your internet security software, see if it works without it then if it does install the latest version again.
Playing from Manila Philippines the past couple days, through hotel wifi - have had no problems (although it's a bit slower than I'm used to). Same PC I always use. My wife and I had a lot of weird flash problems while playing a co-op but we've seen those in NZ also.
So my recommendation is to completely uninstall your internet security software, see if it works without it then if it does install the latest version again.
Thank you very much. Problem solved!!
Interesting thing is, when I turned off protection qand firewall in ESET (from the application), it didn't helped.
I had map loading issue from weeks, now server always failing, I hope you planning some compensation, and what about the competitions to log in every daz for 3-6-12 months?
please help gys it showes me these a month now:
1 http://prntscr.com/6ifv7i
2 http://prntscr.com/6ig5ci
3 http://prntscr.com/6ig6th
4 http://prntscr.com/6ifxt8
5 http://prntscr.com/6ifxhf
6 http://prntscr.com/6ig01a
why???
:confused:
I cannot connect and have been having problems since yesterday afternoon. I press the Play Now button and it tries to open but I then get a blue screen saying connection issues and that my connection to the server has been lost. Have emailed Support but I don't even think it is going through as I don't get an automatic response email saying they are pursuing my enquiry. I have cleared my cache and tried Firefox and Explorer but still same message. I usually use Chrome. Does anyone have any ideas please?
de7geitjes
19.03.15, 11:19
Same problem here..
If you haven't tried the steps descibed here: http://forum.thesettlersonline.com/threads/27498-HOWTO-Issues-you-can-check-and-solve-yourself
I see you already cleared the cache, but please make sure you cleared all of it and not just the cache created in the last hour(s)
Maybe you are having the same issue as the player in this post (http://forum.thesettlersonline.com/threads/27696-Connection-Failed?p=276228&viewfull=1#post276228) and reinstalling your internet security software will help you too.
In some cases this can point to DNS issues, unfortunately this can't always be solved immediately, but assuming your internet provider already has the correct DNS records, you can try the steps listed in this post (http://forum.thesettlersonline.com/threads/27696-Connection-Failed?p=253583&viewfull=1#post253583)
I hope this helps.
Regards,
Fexno
de7geitjes
19.03.15, 13:33
Sorry but i tried all those things. At my work and home pc.
de7geitjes
19.03.15, 13:34
please help gys it showes me these a month now:
1 http://prntscr.com/6ifv7i
2 http://prntscr.com/6ig5ci
3 http://prntscr.com/6ig6th
4 http://prntscr.com/6ifxt8
5 http://prntscr.com/6ifxhf
6 http://prntscr.com/6ig01a
why???
Same problem here
Threads merged: "Connection Failed ?", "Connection issues - fed up"
Thanks for your answers. I did everything you said Fexno and it is still the same. And my problem is exactly as de7geitjes describes in his six print screen shots above. Any other suggestions please would be greatly appreciated. His has been going on a month. I want to do the Easter event and I can't!
there is a big problem
ı can't connect to game since 2-3 days
Ok great news. I am logged in. Just thought I would let you know what I did in case it helps someone. Cleaned cache, did config /flushdns, did a system restore, scanned the anti virus for bugs and finally installed and then reinstalled my antivirus reinstalled. Also installed my flash even though chrome does it automatically and it finally worked. No more blue screen and connection issues. Thanks for all the advice given over all these pages :)
This is the second time for me. I lost connection mid game on the 15th and could not log back in all day, was able to log in 16th, 17th and 18th without too many issues, just a while to load but today, 19th logged on this morning ok but unable to log back on this afternoon. Very annoying and frustrating as had the free premium going and an adventure planned, now wasted. Have contacted support but know it will be a while before they get back in touch.
de7geitjes
20.03.15, 07:48
Lastnight after 2 hours of trying i managed to login at home. So after 13 hours i was back in!! This morning same problem. Can't log in...
de7geitjes
20.03.15, 10:40
Not bad today, it took "just" 3 hours before i was in...
Not bad today, it took "just" 3 hours before i was in...
Have you tried deinstalling your antivirus program and run the game after that (without AV program)?
during adv this is not good
prntscr.com/6jkcxq
prntscr.com/6jkbuf
would be nice if this didn't happen
de7geitjes
24.03.15, 07:52
I don't have any problems anymore. Did not reinstall a thing.
Is there something wrong to play game. Could login, but when i put on play now button the Connection Failed window appear.
Are there more people experience problems?
I was on the game and a pop-up showed Connection closed for maintanence. Can not get back in.
tried and failed for over an hour, time for work so missed explorer send outs (not that they bring much back now) and prem wasting away.
So frustrating. Because of my timezine, all maintainence appears to happen in my evening, when I want ot play the game this week - Tuesday evening and Wednesday; last night starts well, and then serious lag, couldn't load generals, move islands or between island and adventure etc etc. Logged out and couldn't get back in, just stuck on the loading page. This morning, same issue - stuck on the loading map page. Am I the only one?
Dragon69192
26.03.15, 20:45
Yesterday 25/mar/2015 it took me over 12 hours to log in started at 9:00 am and hardly logged in at 11:35 pm it was not my browser or internet speed (8 mb/s)
i missed 12 hours for 3 explorers and when i logged ..no (guild / trade / help or global tabs exist)
Husband and both still having trouble loggin in through Chrome, but seem to be doing okay with IE. Is there something we need to change?
This morning I entered the game and sent some armies on an adventure. Now, 2 hours later, I have 7 failed attempts to login and go battle. The message is "Error. Sorry, an error occured. Please refresh the page and try again. <OKAY>" and reappears after the refresh and the new try. What is this?
We are currently experiencing some login issues.
Our technicians have have been alerted and are now working on fixing the problem.
The issues don't appear to be constant so you should manage to connect eventually.
We are currently experiencing some login issues.
Our technicians have have been alerted and are now working on fixing the problem.
The issues don't appear to be constant so you should manage to connect eventually.
its seems if you keep trying you do eventually get logged in.. I got in the 7th attempt on my last round of trying
Uninstalling my virus scanner (Eset Nod32) solved the connection issues for me. So it's worth a shot if you still have problems.
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