Bought some gems, now can't get into game

[CMHSE]

Its been 9 hours now, and all I got was a reply saying that "This zone can appear if there is some payment process in place. We have removed the zone, please clear cache of your browser and log in to game. "

Done, and still can't get in, and no more help. Its been over 3 hours since they sent me that.

I'm not happy that for supporting the game I am now locked out for the day.

[Wreckless-]

That's got to hurt, no matter what planet you're from!

[BB_Ravel]

CMHSE, I checked your ticket and discussed with support, and, according to our records, you already received 2 replies regarding your issue.

Please check your spam/junk folder as the replies could have gone there.

If you are not receiving our replies (not even in junk/spam), please mail support, including all details at the address account.support@thesettlersonline.com

[CMHSE]

I did receive the replies, but it has not fixed the issue. 13 hours since I last replied to those replies, saying they have not fixed the problem.

its been over 27 hours now since I haven't been able to get in.

[CMHSE]

5 days.... still waiting.

[BB_Ravel]

CMHSE, your situation is unique and I am currently keeping an eye on it. We are working on fixing it and we will keep you updated on it.

Please also let us know if there is any change.

Thank you!

[CMHSE]

Managed to get on at last.

all my chains were still running while I couldn't get in :S

Also lost the weekly 100gem log in bonus.

Thanks for fixing it. At least now I can get things back in order :D

[BB_Ravel]

You are very welcome and thank you again for letting me know!
I have informed the technicians looking into this. :)