Payed for 2x gem packs, only bought 1

[Aurium]

the 21 April i bought 1 gem pack (in a 3x offer), but you have withdrawn 2x payment from my Visa account...

Only 1 gem pack has been delivered ingame...

How will this get fixed? :confused:

[minion79]

You will need to send a ticket through the contact support function.

[Fexno]

As minion79 stated, you will have to contact Support using the contact form on this page: http://www.thesettlersonline.com/en/help-and-support