Entire progress vanished

[BraveThrasher]

Last week I started playing Anno Online, an other Ubisoft/Blue Byte game. To start playing, I used my U-play account I created last September when I started playing the Settlers Online. Tonight I was thinking lets visit my settlers again, I had been neglecting them the past 2 months or so.

When I logged in I had to go through the entire process of choosing an avatar, name,... at that time I just thought "mmmh... strange...". When the game started I only had the Mayor's house and the tutorial started all over again. My brain froze and only thing in my mind was [removed] :confused::confused: My entire progress and achievements are gone, vanished... :confused::mad::confused: I only had to concur 3 last sectors of my island.:mad:

Why did I lose everything?
Can I get my progress back?




Hello BraveTrasher,

While I understand the shock, please do not use profanity on the forum. :(

Thank you,
Fexno

[Bluesavanah]

only thing I can think of is either you registered your original account via facebook and this time your u-play account and your now on a different server or somehow you've got 2 accounts registered through u-play and again your on a different server.

[Fexno]

I think Bluesavanah is correct, since the account you are posting on was created May 3 00:12 uk time

[Durin_d]

Is it possible that your original account is in thesettlersonline.net and not here (.com)?

[Jimmian]

Having to register/choose avatar etc again screams 'different server' to me. Have you tried logging in to Sandycove or Northisle to see if your progress is there?

[BraveThrasher]

And now I feel really stupid!!! :o:o:o:o

It turned out to be a combo of what Bluesavanah, Durin_d and Jimmian have said.

I registered my original account through facebook, come to think of it I created my Uplay account when I started playing The Settlers 7.
Also my original account is on thesettlersonline.NL so a completely different server (Woestewoud).

Oh well, now I have another account with which I can start all over again and take a different approach.:rolleyes:

Thanks for the pointers everyone :)


@Fexno: apologies for the WT -profanity ;)

[Boots69]

My entire progress vanished. My old account "Timbo71" I had since 2011 has vanished. I am trying to get it back. I started this new account as "Boots69" but am about to give up. I miss all my stuff. I was playing the Christmas 2019 event then got a new laptop.

[Boots69]

this was most helpful, you got me my old account back!! thanks

[hurricane60]

Nice to see a couple of happy endings :)

[LordBosse]

Good to hear that you found you old accounts :)
But if your new accounts are on the same server you need to contact support to have the new accounts deleted otherwise your risk perma bans for multiaccounting.

[BraveThrasher]

Nice to see that almost 6 years after my original post, it was able to help someone :D