View Full Version : Connection Failed
Lost connection To Server
What gives - Server crashed ??
rathbone93
09.06.14, 01:41
seems so... been down 5 minutes here (newfoundland here, though)
eVren_ShiStar
09.06.14, 01:43
connection failed for me too
i to have connection failed
It says its in maintenance. No warning no nothing, just bang disconnected. I just built my copper mines and was buffing them. Amongst other things. I cant seem to find an announcement for it or a forum post. Anyone know what the...is going on? Very rude to be kicked like that for maintenance without warning.
me to and i didn't stop gold chain/ esawmils :(
It's not just the one server the american servers went down too.
Also got kicked and cant get back on :-(
Graciethecat
09.06.14, 01:48
I have a feeling this is unplanned, I find patience is the best approach while they work to resolve the issue.
was just about to finish VTV under 6 hour for achievements, hope it is back up soon so i can find some loot spot buyers and finish it off in time:mad:
luckily i still have over 3 hours remaining, hope that is enough.
BAAAHHHHHJJJAAA
09.06.14, 01:48
yup just started a co op ad too :(
been out all morning and cant get in still
finally managed to log in ...
wasn't possible last 3 hours :-S
but now can get it to Play ...
hope for all doing timebased stuff that timeframes are extended
Mechablast
09.06.14, 10:34
My gold chain stopped and my town is probably dying! Anyway, since if the server is problem game it self should have stopped.
Hopefully they can resolve this fast and send me some fat compensation in form of gems :)
still cannot login game and i got prem running :(
IT guys are trying to fix it..they had a problem with a thunder storm...keep an eye on the facebook page for more details and notification of when the game is back online
Big gifts required for this mistake! I would be really greatful with some info on forum what the hell going on?!!!!!!!
U can Always follow TSO on twitter. there whas written abbout the probs with servers after lightning from weather.
Hi guys, understand this is frustrating, as I player myself I feel it. I'd like to be able to add but there is nothing coming out, patience is required at moment. If I find out anything I will post it. I need to login soon because of daily too
BathtubSkyPirate
09.06.14, 10:45
Seems to be working now.
Issue seems to have been causes by the thunderstorm, which caused major issues to the Data Centre, no only for all Settlers Servers, but Anno-Online as well
I could not get on at 7am to rebuff or stop my Gold/Exo/Science stuff. Now I can log in but not access the game (4.5hrs later). So yet again my economy is nuked.
Since lightning is "an act of God", perhaps he is trying to get a message to BB, that he has lost tolerance?
The disruption in rebalancing and restarting the economy lasts as long as the outage. A few gift buffs don't really do it - perhaps a free gem pit? A year on prem?
Think most are now getting in,I can understand frustrations, but Nature rules in the end, and I guess nothing could have prevented this, Oh for the record, I work in server rooms, non Ubi BB related btw, if the infrastructure serving the rooms is damaged, nothing will get in or out. Strike could have landed well away from room and building for that matter, for it to stop all comms, but this is my conjecture and not an official BB or Ubi statement. But we are in so lets get on with it, I'm sure BB will get back to us
- 11:30 GMT: All services are back online. As a first step, premium and adventure times were extended by 24 hours. Due to massive logins, website might be slow. In case you cannot access the game, please wait 5 minutes until you try next time. Thanks!
From Homepage
- 11:30 GMT: All services are back online. As a first step, premium and adventure times were extended by 24 hours. Due to massive logins, website might be slow. In case you cannot access the game, please wait 5 minutes until you try next time. Thanks!
From Homepage
for several people premium and adventures were not extended
I had premium time running but this has now gone so I lost 6 hours of use
Give them chance to fully implement it.
Why does it feel like the reset the daily log in bonus?
Please give them time to roll it out to all players.
Few floating res. would be nice. That would make it a perfect storm :)
Im a patient person really I am. However i fail to see why the ones they have rolled out have received 4 hours of over 9 lost.
But ok lets wait, then in an hour we can start a new thread maybe called, when we get the other half.
Surely its worth mentioning at this stage that them that have had a roll out the problem is its wrong?
9 hours lost?
More like 12 hours, and now it is up and running it is time for me to go to bed then i have work so where is the 24 hours compensation i have lost??????
A company like blue byte should not take that long to get it back up and running no matter what the cause, they are incompetent
And please stop telling people to be patient when the message below so obviously says that they have already extended the premium time to affected premium players, otherwise they should use the words "we will" rather than "were extended".
The service is back online (11:35 GMT).
Premium- & adventure times were extended by 24 hours as a first step
Given the mess since last Thursday I would suggest people have a bigger right to comment on the statements made by BB rather than accept the suggestions of a MOD who obviously has no further information than the rest of us mushrooms...
Regards
Fish
PS in this day and age of accepting payment for a global service has UBI/BB not heard of failover data centres?
- 11:30 GMT: All services are back online. As a first step, premium and adventure times were extended by 24 hours. Due to massive logins, website might be slow. In case you cannot access the game, please wait 5 minutes until you try next time. Thanks!
From Homepage
Nothing was added! Yday before crash I've started SoTV (played around 1h30 min), today when servers went back online I finished it. Total gameplay was about 3h and surprise surprise: The Ambush achievement - complete SoTV in less than 10 hours is not fulfilled.
I am curious what kind of team works for BB....
Thejollyone
09.06.14, 13:44
I have to say, I understand the outage itself was out of their control, but there are things available to keep servers running like UPS's - Im pretty sure there are some available for large servers, no?
You are assuming BB are using large servers jollyfog ;-)
stefanceltare
09.06.14, 14:14
BB is using Ubisoft servers and services...
My point still stands.
Although here's a scary thought for you. Ubisoft generated revenues in excess of 1billion euro in 2013 (the last financial period this is available for). And yet they run this size of online business out of a single data centre....... No wonder those gerbils get tired.
AmySafeunderdark
09.06.14, 14:18
Ever thought it is possible the lines were out, and not the servers themselves ?
UPS gives enough power to shut down the servers in a controlled manner.
Diesel generators could keep a moderate sized data center running for few hours.
To keep a data center up and running 100% will need a small power plant.
And all this has no use if the connectivity to internet is down.
Ever thought it is possible the lines were out, and not the servers themselves ?
Hence why I had assumed (badly it seems) that multiple data centres were geographically dispersed so a single site failure wouldn't impact the ability to operate. That's what most large scale online business do.
Thejollyone
09.06.14, 14:28
just seems weird for an online game not to have precautions in place, but, meh...
We at least got compensation for it, I can now start making cavalry like crazy.....
http://prntscr.com/3r4q6s
I have 3 hours left of premium. This outage hindered one of my friends completing his adventure fast so it has occupied my lootspot slot. It has also hindered me doing as many adventures as I planned to do. Would be nice to know if you plan to compensate us for our lost premium time or not.
Thejollyone
09.06.14, 16:51
We at least got compensation for it, I can now start making cavalry like crazy.....
http://prntscr.com/3r4q6s
wow - you think that was compo for that huge outage? I'd assumed it was for the Euros 1,2 and 3 being messed up... Im still waiting for compo for the outage lol..
Salem_Warrior_1
09.06.14, 16:56
im hearing alot of players saying no prem compo hasnt came threw,oneday is an insult ,why is this, ive now had 3 days and 3 more to come of lost prem, ty BB for mucking the game up..first with fixing a broken fix and cant do that 100%, now with the weather excuse.. dont they have lightning conductors and insulated power plants there.and sever houses have there own power plants to stop spiking, cos england do i build um.......we even have 20mm nylon insulating pads between any external to internal steel in the sub frames.. and in 3 days your planning to roll out another event..good luck
Thejollyone
09.06.14, 16:59
im hearing alot of players saying no prem compo hasnt came threw,oneday is an insult ,why is this, ive now had 3 days and 3 more to come of lost prem, ty BB for mucking the game up..first with fixing a broken fix and cant do that 100%, now with the weather excuse.. dont they have lightning conductors and insulated power plants there.and sever houses have there own power plants to stop spiking, cos england do i build um.......we even have 20mm nylon insulating pads between any external to internal steel in the sub frames.. and in 3 days your planning to roll out another event..good luck
+1 on worlds 1, 2 and 3 its been nowt more than a joke since maintenance :(
If they move the servers back from Bongo Bongo Land, I have an old Vic-20 they could borrow. Bit dusty, but it's reliable.
Sorry Nogbad, that Vic-20 wont cut it. I hear they have upgraded to a cluster of half a dozen 80286's under a desk next to the gerbil feed...
If they move the servers back from Bongo Bongo Land, I have an old Vic-20 they could borrow. Bit dusty, but it's reliable.
Awesome comment,That made my day-still laughing :-)
Give me a Vic-20 over any number of X86's any day.
At least now we know where they're located, a warehouse on the edge of Karachi Airport. ;)
can we parachute drop a few dozen gerbils, keep those wheels spinning...
wow - you think that was compo for that huge outage? I'd assumed it was for the Euros 1,2 and 3 being messed up... Im still waiting for compo for the outage lol..
Yeah man ;)
Give me a Vic-20 over any number of X86's any day.
At least now we know where they're located, a warehouse on the edge of Karachi Airport. ;)
Lol they would be better off using ZX81's. For those of you to young to remember those they was advertised as being capable of running a Nuke power plant, so as servers for this game they may just have to run them is the special slow mode which the ZX81 was capable of.
I wouldn't hold your breath. Been 2 months since the last major outage, and we're still awaiting the Devs to "make a decision" on that one. :(
Even worse is not a single mention or post from our Community Manager. At least my expectations are being Managed...... downwards
The worst of this for me isn't the silence but the outright lie on the news page of the log in screen and Facebook!
Oh and the humour I find in the lack of BB response but early active MOD responses telling us to be patient whilst we 'Give them chance to fully implement it.' followed by the tumbleweed in later posts as even MODS realised that we are being shafted.
Another unhappy one here - I lost premium time due to the outage and still haven't heard anything other than the statement saying that it has been done (no it hasn't).
BB is using Ubisoft servers and services...
The Ubisoft homepage (with login) did not go down that night.
U can Always follow TSO on twitter. there whas written abbout the probs with servers after lightning from weather.
I never saw any tweets about this.
I only found info at their facebook-page.
Graciethecat
12.06.14, 21:27
Yes thank you for the nice gifts. :)
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