Bug with Kickoff adventure

[faivq]

Hello!

Here is the sequel of appearings that just happened on my screen.

First a 'Special Door'got opened - very similar to the Christmass Calendar. I clicked on No1 and got the adventure 'Practice match'.
Eager to see what it is like, I started it and pointed the forward.

Then /in a bit while/ "new quest" announce appeared twice so I opened my Event window..., etc. etc. ...

And now I sit and wait for the quest "Kick Off" to see that the adventure is already on my list as started...

Thanks fot the kick-off start.

[JannekeB]

Yep, same problem for me. The quest "Kick Off" says to start the Practice Match. I already did that. Visited the Practice match, refreshed, opened everything more than once, but no luck. Result: Kick off won't complete.

[Meyse99]

Also problems here...
Startet Practice match but.... now all event quest are gone in QB, Event tab in Merchant are gone, no event tab in PH... Whats going on?

[JannekeB]

From our chat:

[13:02] BB_Ravel3: The event was temporarily deactivated due to technical issues. Please wait for updates.

[Diego004]

- "tactic items can be produced in your prov. house"...i dont have any special new buff in my prov. house... what about you?

[cat_flap]

Stuck with the practice match and so can't do adv's :(

[Meyse99]

Me too :((

Stuck with the practice match and so can't do adv's :(

[pemski]

I have no football collectables let alone practice match ?

[DoriginalBillbo]

The event quest disappeared before I could do Practice Match??

[JannekeB]

[23:02] BB_Ravel3: The event was temporarily deactivated due to technical issues. Please wait for updates.

Just need some patience

[cat_flap]

Yeah I have some, its my premium clock that's a bit narked

[BB_Ravel]

As stated in chat (since it was the fastest way to communicate with all of you), the event was indeed deactivated for now. I will keep you updated as soon as we have more details. (Something will be posted on the main page once everything is fine.)

We are currently working on getting everything activated as soon as possible.

Thank you for your patience!

[LadyMinerva]

Thanks for the update Ravel, only question I have for the devs is what do those of us do who already started the first adventure, do we cancel it for the event restart or do we leave it open and hope all is well.

Thank you in advance :)

[Merkraad]

Hey Ravel,

Those of us who already bought balls with gems and made purchases dont have to worry right? O.O

[Bugglesx]

Hmm, just sent all my explorers out on long searches when the event first started.....I'm guessing this will be a wasted exercise !!!!!!

[Korbun]

Where is this chat, that Ravel was talking about

[BB_Ravel]

Guys, I know you have questions and we will focus on answering them as soon as we get everything working again. Our dev team's priority is fixing everything right now in order to allow you to enjoy the event.

I will post any relevant information I come across on the main page (in the post already there) and also in this thread. I will also update everyone in the game on the global-1 channels.

Thank you again for your understanding!

[BB_Ravel]

UPDATE - 13.30 BST: A short server restart should take place shortly.

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[Gerontius]

Hint to everyone who started the football event adventure the moment they got it: DON'T!

Ignoring the bugs, you still won't be able to finish it for a day or two. You'll need to gather some collectibles first. Start it straight away and you'll have an adventure you can't finish and won't be able to start any other adventures.

[Korbun]

I think is still the same situation.............The football quest icon isn't there

[Tyrante]

Earlier today a trial activation of the World Championship Event took place in game.
After the initial tests, we've discovered some issues that we are currently trying to correct.

Our technical team is on it and we will keep you updated.

Thank you for your patience!
BB_Ravel


So are main problem was it wasn't proper release time for the event just a trial run to see what didn't work ..... glad that was explained to everyone and we wernt told it was the "proper" start of the event

[stefanceltare]

So are main problem was it wasn't proper release time for the event just a trial run to see what didn't work ..... glad that was explained to everyone and we wernt told it was the "proper" start of the event

Trial activation? What is that? People got the improved store already and built it or sold it in trade. Event "doors" were opened and got all rewards plus all the adventures for the event. I would not call this a trial but a BIG mess. No surprise there.

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[Tyrante]

Just been informed via global one chat by a Mod that they altered it to a trial run because it didn't work.

[Brayarg]

"trial activation" Are BB_Ravels words on the front news page :) I must admit I did smile when I read that

[stefanceltare]

So as some have got all that stuff for free please tell me they wont get it all again as that makes it very unfair on all players that did not, or if the football event going to be an epic fail after 6 minutes it lasted was it?

store was free right of the bat... the doors were only open-able with gems

Again, don't be fooled... that was no trial or whatever they wanna call it. It is just a big bad mess.

[0]

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[BB_Ravel]

UPDATE - 14.30 BST: To clear out some confusion I noticed among the playerbase, please note that the event is currently deactivated (fully deactivated after the restart). The issue is still being worked on.

[Yorkys]

Can the practice match be cancelled as we cant now do any other adv's as we already started it??

[Blongle]

According to the World Cup guide (http://forum.thesettlersonline.com/threads/28161-%28Guide%29-World-cup-2014), replacement practice matches are available in the merchant during the event for 1 fish, so yeah, cancel it if you want.

[Rieux1972]

They were available on the test server, but during the brief time the shop was up today additional matches were not available.

[Jim_B]

cancel it. you should get another for 1 fish
If not I think support should send one.

[Salem_Warrior_1]

cancelling it all depends on if you have used arrows ect on it. personally i would wait so to not lose them

[Gingernuts]

Seriously BB, the lack of info coming from you guys is a disgrace! We all understand that sometimes things don't always work as supposed to but to keep us all in the dark like this is just not on! An update would be greatly received right about now BB...

[Wreckless-]

Stadia not ready. I read about it in the newspapers.

[MikeLido]

The hold up is caused by corruption. Sandycove only got the finals by bribing the BBFA. Northisle have challenged BBFA president Sick Bladder in court.

It Settlers as in football though, money talks. Gems = winning.

[Larsanc]

Did not get practice match and event tab greyed out !!!!!

[BB_Ravel]

UPDATE - 17.30 BST: The Summer Event will not start today, as more time is needed to investigate a difficulty that has been found. Further information will follow soon, most likely tomorrow. Thank you for your patience!

[fishybreath]

So is it ok to cancel practice match and get on with something else in the meantime ?

[BB_Ravel]

Cancel the adventure but make sure to contact support also and let them know just in case.

[dazzaaa]

+1

[dazzaaa]

Seriously BB, the lack of info coming from you guys is a disgrace! We all understand that sometimes things don't always work as supposed to but to keep us all in the dark like this is just not on! An update would be greatly received right about now BB...

Earlier today a trial activation of the World Championship Event took place in game.
After the initial tests, we've discovered some issues that we are currently trying to correct.

Our technical team is on it and we will keep you updated.

Thank you for your patience!
BB_Ravel

two posts were posted before yours from Ravel...admittedly games got problems
but its being sorted

[LyngeJakobsen01]

You updated frequently untill half past 5, then stop all together - It appears to me that you had some desire to bring the even to people, and then eventually just got tired of the entire situation and left the office, instead of trying to do as you promised repeatedly - I think when you do such repeated advertisement, you own it to yourself and us to get it fixed quickly rather than giving up , as it appears that your reputation regarding bugs is not the best - at least try hard to fix them

[BB_Ravel]

UPDATE - 9.30 BST: Our technical team has been working on a solution and, should internal tests prove successful, a maintenance will take place today. Please note that although this is the current plan, it might change and the maintenance could be cancelled for today or postponed.

We will keep you updated.

Worlds: All (1-3) closed
Start: Friday, June 13th at approx. 12:00 BST
End: Friday, June 13th at approx. 16:00 BST
Adventures & Premium: Time will be extended
Guild quests: Will NOT be reset

[BB_Ravel]

UPDATE - 11.00 BST: The maintenance for today has been confirmed and it is planned to last for 4 hours.

[Baggis]

Thanks Ravel for keeping us informed, you are doing a good job.

[Sheddoe]

+1 to that

[BB_Ravel]

UPDATE - 14.30 BST (more like 15.00 now): The World Championship Event will be activated during the maintenance.
Other Info:
Calendar: Players will be able to open the first 2 doors.
The adventure "Practice Match": Can be obtained from the calendar again.

[noxidjkram]

UPDATE - 14.30 BST (more like 15.00 now): The World Championship Event will be activated during the maintenance.
Other Info:
Calendar: Players will be able to open the first 2 doors.
The adventure "Practice Match": Can be obtained from the calendar again.

like +1

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[VVidi]

And can you confirm if players that opened already are not able to do so again, or they get 2?

Why do you think it would be unfair if they got two? As far as I understand the only reason for completing "Practice Match" is to achieve the quest you are given. Have I misunderstood? I was told there are no rewards from the matches themselves, it's all from the quests.

[Brayarg]

Matches reward with footballs

[VVidi]

Ah - thank you wonderful Brayarg :) I was given conflicting information then - should have re-read your excellent guide :)

[BB_Ravel]

UPDATE - 16.00 BST: The maintenance has been completed.

[PennyUK]

If your event adventure is still active, you can visit it and it will delete it

[EvaBeava]

Maintenance complete? now the game will not load at all

[MntlKittyIriana]

Game wont load for me either :s

[EvaBeava]

http://prntscr.com/3sfaan
This is all I get and nothing happens

[MntlKittyIriana]

i dont even get that, it just stops on the blue screen that usually has the settlers loading screen

[IcI_U]

I have the "Practice Match" opened and I cannot cancel it: http://prntscr.com/3sffpz
When I'm trying to visit it I receive this: http://prntscr.com/3sffxd
The adv disappear but I have it again after a reload.
I also cannot find another in Merchant to buy.
My status is this: http://prntscr.com/3sfg5q

[malasuerte1]

I canceled the adventure. Will i receive a new one somehow?

[BB_Ravel]

@people unable to load the game (and getting the blue screen), the issue has been reported.
@ everyone else - more info will follow next week

[Duong_TonThat]

I the maintenance over?
I can't not log in?

[MntlKittyIriana]

http://forum.thesettlersonline.com/threads/28456-Kick-Off-start

Last comment :)

[jabbathehutt01]

hello I just woke up and I thought i'ld check on my island

I click play on the main screens and just get a blue screen is this a known issue I've tried checking for announcements but I haven't been able to conferm this.

regards

Jabbathehutt

[Sapphire145]

I have logged in but all that loads up is a blue screen. I've refreshed but blank blue screen is all I can get.

[MntlKittyIriana]

http://forum.thesettlersonline.com/threads/28456-Kick-Off-start?p=259678#post259678

[MOD_Daz]

http://forum.thesettlersonline.com/threads/28456-Kick-Off-start?p=259678#post259678

Thread Merged

[SirGnome]

I have already completed my Practice Match, but now I cannot continue because the event "Kick Off" did not register that I have started the Practice Match. The event is stuck for me. I really do not want to do this whole match again.

:confused:

[Yorkys]

I have started the practice match but it is not showing in my quest log that I have started it anyone got the same problem??

[Duong_TonThat]

i can log in now,
thank you

[Yorkys]

I have had this too its not registered that I have started the practice match

[Thejollyone]

I think BB should make this adv available for a fish in merchant ASAP

[Eclisod]

So I started early, then the bug maintenance kicked in, I got the adventure again, started it again, won it, now it tells me i started it but i didn't finish. Any help?

To be clear, I started another adventure, got the kickoff one cleared, now I still have it won and finished, but the quest book tells me I haven't.

[F1ress]

I have a similar problem, I also started early and activated the original Practice Match adventure I received. That one expired but it's somehow got the system stuck and even though I completed the Practice Match adventure that I received today, the Kick Off quest has not registered that I have started the adventure, never mind completed it.

[Urkle]

I can't even log in to be able to do anything!!! :-(

[Thejollyone]

ATM its a report to support to get another adventure

[F1ress]

I have started the practice match but it is not showing in my quest log that I have started it anyone got the same problem??

I am having that problem! I think it's because I started the Practice Match adventure yesterday before they shut everything down. Now the Kick Off quest has not registered that I have started the Practice Match at all and will not continue with the quest log.

[Yoda_2012]

I early started the Practice match. Now every time I m entering the game there is the adventure window active counting down from 10 days.
If I try visit the adventure there is a pop up window telling me that the adventure zone has expired. Then the adventure closes.

I also tried to start the new (2nd) Practice match got from the calendar after event restarted.
It is started, counting down from 10 days too!! Then after trying to visit that adventure it disappeared too...

Every time I m logging in, the adventure is there but i cant play... (expired)

[shazacam]

I started the match practice game early and now it will not tick off on my quest box

[SirGnome]

I have the same issue and have reported it to support 12 hours ago.

[Yorkys]

I had that problem and all of a sudden it has acknowledged I have started it but now wont acknowledge that I have finished it

[PatriCCk]

I have the same problem... I started the practice match but during the match settlers was down for a fix. After the fix all looks fine and i got a new practice match. I started that match and finished it, defeat all 11 players. Now i get everytime a message 'could not load adventure zone. it has expired'. Now i cannot play the first group stage ( i didnt received it).

[malasuerte1]

I started the match practice game early and now it will not tick off on my quest box
Same problem here... I canceled the adventure, but how i can find it again?

[mydearestcrime]

I have started the adventure before i got the ques.t..I completed it and started a new random adventure..the quest Kick off got completed..but not the one with "win the practice match" ..so what can i do? is there nowhere i can buy this adventure from? Thanks

[VVidi]

Some people have reported being able to get it from the first calendar door again - I do not know how true this is. Only other alternative is ticket to support as far as I know.

[Yorkys]

anyone having a problem with it not registering that its been finished?

[VVidi]

There is a brilliant MOD (whose name I will not mention because he's modest) who has discovered that if it doesn't register when it finishes, go back into the adventure again and visit. Apparently doing that will then complete it. Hope this helps

<edit> apparently it doesn't work all the time - but this is well worth trying </edit>

[Kayoko]

Same problem. Quest locked.

[Rob_C]

problem i have, is that i have started the practice match and only have 2 left to do and it is still not showing as started, which is not giving me the extra quests that come, and I am missing out on valuable items, how do i rectify this?

[kyparenbw]

I had the same problems, but it´s solved! Now the problem is that I can´t start a new adventure. I can´t participate in more adventure.
The practice game had come back in the questbook. I visit and then all is ok. So for the moment: No problem for me!
Every time I start the game, the practice match is in questbook. I visit and it disappear. Problem is still there, but I can solve it!

[SlaveConqueror]

Same problem with me. Canceled adventure and can't get it back. Any suggestions?

[Thejollyone]

ticket support about it, they will give you another adventure

[Dorotheus]

You can't play the first group stage match because it's not available until tomorrow when the window containing it can be opened.

[Rob_C]

On Monday when they next open that is 36 hours lost on the event

[FluffyBunnyHugs]

Same for me, Did Practice Match yesterday, logged back in last night and quest was there again but don't have the match in star menu to do again... won't acknowledge I have already done it. Hopes BB gives us the necessary match and buffs to do it again :(

[Susiemac]

Same problem

[GoGy84]

I can not start the adventure, writes this ...--you have rached the limit for the maximum number of concurrent adventures you can participate in--It happens in adventure First Group Stage Match...i dont have any other adventures running...What should I do???

[Yoda_2012]

Also... I cant start 1st group match... It says:
"You have reached the maximum number of concurrent adventures you can participate in"

Because Practice match running but can't finish (the adventure zone has expired)

[Yorkys]

I cant go back to the practice match its completed and has gone from my guest book ........................I cant do anything!!!!

[F1ress]

I had that problem and all of a sudden it has acknowledged I have started it but now wont acknowledge that I have finished it

This is the problem that I am having now. The "Finish the Practice Match" quest won't clear. Wasting a lot of my playing time as I can't move on to other quests.

Going live with a new feature just before a weekend and then not providing any support isn't wise.

[VVidi]

This solution sometimes works:

1) Open your quest log and locate the Practice Match.
2) Choose "Visit" from there.
3) Wait a few seconds, you may see messages like "The sector couldn't load" or something.
4) Cross fingers, and you may see that the match is now complete.

I do not know what the chances of this solving the problem are, but know it does work occasionally.

[F1ress]

I did try that solution but it didn't work for me unfortunately. :(

[VVidi]

It worked for a couple of people on Northisle just now, but not for a third because the practice match wasn't in the quest log. I wish I could be more helpful about what to do if it doesn't work :(

[Sheddoe]

This worked for me:

Click on practice match in quest book
click visit
get message like "..could not start...zone expired..", click tick
practice match disappears from screen and/or quest book
collect first group stage match from behind green door on fixture list (football icon), activate it from star menu
play this match as usual
any other quests should run normally from quest book

sometimes practice match reappears in my quest book but doesn't seem to interfere with other daily quests
go through this procedure again if it's still happening when you've opened the next green door

hope this helps

[Nicky2013]

I have finished the Practice match quest but it still shows as pending in my quest book as a result I am unable to get the other event quests.

BB need your help.

[Gnomichka]

and what about the practice match? I cannot start it again- where to find it?

[BAAAHHHHHJJJAAA]

same, completed the practise match now the complete the practise match quest won't complete.

[MrLecti]

Had the same problem, completed the practice match anyway as I only had two defenders left. Kick Off quest completed when I started a new adventure, but now stuck unable to complete the win practice match quest...

[Daximino]

I have a problem with the quest "Finish the practice match", I've done before the event quest was activated and now it ask me to finish, what can I do?
I can't buy and play the second time in the TO or in the market... please help me!!!

[Daximino]

also I have this problem, I have finished the adventure too soon and now I can't able to finish that adventure for the second time because I haven't it
Please help us!!!!

[SirGnome]

I hope support will be resolving this issue today. It is holding me back on earning footballs since Friday now.

[Susiemac]

I have finished the Practice match quest but it still shows as pending in my quest book as a result I am unable to get the other event quests. This is pretty tatty support and functionality imo.

[NixMan]

Similar issue. Due to delays from BB I could first open the event on the 14th .

I was able to open and complete the Practice Match ( Door 12 ) - took a couple of days - but it did not register in the EVENT "start the Adventure "Practice Match "

so I cannot continue into "Complete the quest Finds" .

What to do ???

( Also had to pay gems to open door 13 - RED CARD BB ! ) .

[BB_Ravel]

While we are aware of the current issues with this adventure (and working on a fix), please send in a support ticket explaining your issue exactly.

[BAAAHHHHHJJJAAA]

Smart thing Ravel would be to just give the people who wanted it the adventure again, or put it in the shop for a 1 fish

[Darallu]

I won the Practice Match and it was the last one but guest book says that event is not completed. What can i do?

[tzolina]

Same. I payed gems to open door 13, started and finished Practice Match Adventure, but Kick off! and Practice Match quests are not completed.
Any solution?

[hanusia]

same problem here, contacted support team as well. Finished the practice match and even the first stage but the event window still shows that i need to win the practice match.. really annoying..

[SirGnome]

Well, even with the support ticket I logged, I still have to get the issue sorted. More footballs will be nice to earn and being stuck on the first football match for this long does not help the cause at all.

[Margrietje]

i did already sent a ticket on saturday... no response till now...

[F1ress]

same problem here, contacted support team as well. Finished the practice match and even the first stage but the event window still shows that i need to win the practice match.. really annoying..

Same problem here. Have contacted support but what's their turnaround time on getting stuff sorted? It's wasting precious event time and make me rather irritable.

[NixMan]

While we are aware of the current issues with this adventure (and working on a fix), please send in a support ticket explaining your issue exactly.

Support ticket sent yesterday - no response yet apart from the auto reply .

Can we expect an intervention soon please ?

:mad:::skull::

[IgorMilivojevic]

started the match practice game

[BB_Ravel]

Support are going to get back to you with an answer, although it might take a bit longer than usual due to the fact that they are getting a lot of tickets right now.

[F1ress]

Support are going to get back to you with an answer, although it might take a bit longer than usual due to the fact that they are getting a lot of tickets right now.

I understand that there are a lot of people with issues which could delay the resolution time. But due to these issues, there are a lot of players, like myself, that have already lost 5 days into the event with the chance of losing a few more due to support's slow response. What can be done to rectify that?

The quickest solution at this time is to reissue those with a problem a new adventure, or even make it available on the market for virtually nothing - 1 fish or 1 water. At least that allows us to continue with the event while the issues are investigated. Surely customer service and happy users is what's most important here since they are Ubisoft's bread and butter.

[BatRam]

same over here the practice match won't end its 4days now and no reply from support :(( i have tried refresh,in&out, klick on daily door, etc etc...nothing helps

[NixMan]

+1

[Grigorios]

i am guessing we will have to w8 until Thursday's maintenance...snails are faster ..not to mention turtles who are like flash Gordon

[NixMan]

Technical shift over --- but still - How do we proceed with our quest ?

How are we supposed to get past the Practice Match again ??? AND why should we waste all those buffs once more ????

Has anyone had any luck ?




3rd Match door due to open tomorrow and can't play 2nd yet ...

[fceca]

Where can I get "Practice Match"? I canceled the game, but now I don't have an adventure to start "Kick off" quest.

[NixMan]

Join the club! What a mess.

[JoeInca]

Another bug for me....completed the First Group Stage game 2 days ago.
On restart today, the Tournament quest is saying I have still to finish it.

:-(

This whole event has been a complete shambles.

[prehensile]

Hmm, before the "fix" I had 1 quest I could not complete ('Start Practice Match'), since I'd started it before the quest appeared.

Now, after the fix I have 2 quests I can not complete ('Start Practice Match' and 'Finish Practice Match').

Since I have ALREADY started and finished it and have no way of obtaining another one I am still stuck.

So, what exactly did the "fix" do, other than make things worse ?

Bah !

[Graciethecat]

After the fix, I am now getting football and event collectibles from adventures, thank you :)

[Susiemac]

Quitting the game after this farce. Bonn voyage all. We have a term in UK about some people not being able to organise a piss up in a brewery, I think that applies here!

[Blairis]

Hey,

Just a message saying that my "Kick off!" quests is not going even though I have finished it! Have I done something?

Higgi23

[DokFaustus]

When will this be fixed???

[Kit_]

hopefully in the maintenance tonight