View Full Version : Unable to log-in Connection failed
Trying to login - as in playing, not just logging in - this fine morning, and been getting a rapidly increasing login time. It startet at 30 seconds, and right now its at 23 minutes and increasing.
Server issues I suppose, but anything official on it?
Cheers, Trin
also experiencing same problem logging (increasing queue time)
Roffemuffe
27.06.14, 06:25
same problem here... been in queue for 15 minutes, was as low as 20ish, but not I'm back at 200ish...
my settlers are working hungry, I can't give them baskets with food :-(
I can't log in either to play the game..it says connections failed as if there is maintenance going on but there isn't :(
I can login, but I can't play (connection failed). Any official announcement?
What happened now... again? :(
needtoplay
27.06.14, 06:47
I was on the island this morning but had to log-out for a short while, now I can login but get the Connection Failed after pressing the Play Button.
Yes same here. seems to be a system fault.
Aphrodiana
27.06.14, 06:49
Sips, can't log in either and my friend run out of coal, also cannot finish the bn wich i started with him. weird thing is, he works with chrome and had no problems at all. me i work with firefox an IE. I can log in though, just not able to play, says connection fail...........................help............... .......................
Login queue problem seems to have been resolved. I just got in, and pretty swiftly.
Thanks, Trin
grummepigen
27.06.14, 06:51
have the same problem !
I know why we can't! Them darn BB boys and girls. they simulated this login fail just to find a good reason to give us free goodies and footballs again.
Them bunch of scaundrals, naughty naughty naughty! lol
Can login but not into the game
Magusmagnus
27.06.14, 06:57
Just give a bunch of banana peels and i will forgive you..
Having the same issue as well.
oh man, and i losta shoe yesterday on my island, i really need to get in to find the other one
Lol, and now I just got thrown off the server, and any new attempt to connect ends with "connection failed".
sparkies2013
27.06.14, 07:00
Just give a bunch of banana peels and i will forgive you..
Yup, same here....
This is absolutely horrible! But some footies would really mollify me! Come on BB, u know u want to send out more freebies, its the only way to make everyone happy!
Think BB_Ravel is using this because someone forgot to throw the collectibles on the island.
Lol, and now I just got thrown off the server, and any new attempt to connect ends with "connection failed".
Same here :(
Lady_Mayor
27.06.14, 07:03
I was in game and I have just been chucked out
Thejollyone
27.06.14, 07:03
well I was in and then got kicked and now have same message as the guys before me
Maybe........Suarez took a bite out of one of the servers.....
Cokolesnik
27.06.14, 07:04
just lost connection .. started buccaneers and ... cmon now fix this pls !!
and fix chat pls, keeps getting refreshed every 30mins .. annoying must say !
STARLIGHT145
27.06.14, 07:05
I was on all day, doing bk on premium and it kick me and now having the same problem :(
Maintenance again...i am starting to get withdrawals, oh noes! I think I better go help the girlie make dinner then :P
PS I will expect presents in the mail when I get back.
This was posted a little bit early, and i think they may have to restart the servers
[18:43] BB_Namib2: There seems to be a slight hick-up atm with the servers, but we are working on fixing it.
I know why we can't! Them darn BB boys and girls. they simulated this login fail just to find a good reason to give us free goodies and footballs again.
Them bunch of scaundrals, naughty naughty naughty! lol
yipppee
I was in - but lost server! aaagggghhh I need to sort my mines out before work!!!
BB should refund us some gold
Sacheveral
27.06.14, 07:06
Same for me, guess I had better go to work :(
Lady_Mayor
27.06.14, 07:07
Maybe they have raging weather again
Thejollyone
27.06.14, 07:07
"We are currently experiencing some issues. We are aware of the situation and our technical team is already working on fixing it.
Thank you for your patience! More updates to follow.
BB_Ravel"
from Facebook page
jonniewill
27.06.14, 07:07
Same here been kicked 3 times in 2 hours .......now can,t log in too
im getting bored now :(
I was just about to buff you :'(
This is worse than I thought, quickly scanning this thread, I see people resuming their normal lives! We cant have this BB! What next...people may even go outside or something even more dangerous. BB this will be on your head if someone is seriously hurt. Ok really going now.
Thanks Blu :) we'll be on before dinner i'm sure :)
Lady_Mayor
27.06.14, 07:09
No I think they are hitting the server with that hammer
Lady_Mayor
27.06.14, 07:11
Thanks Blu :) we'll be on before dinner i'm sure :)
It is my dinner time
It is my dinner time
I've had my dinner, nice piece of rump steak
can't log in guys
The Settlers Online
8 minutes ago
We are currently experiencing some issues. We are aware of the situation and our technical team is already working on fixing it.
Thank you for your patience! More updates to follow.
BB_Ravel
I think it's down... I could be wrong... maybe it's just me? It happened at the exact moment I was going to sip some brew if that helps debug things....
Maybe they started to feel guilty and are using this for swapping all those barrels and pieces of useless grass for shoes!!
oh man, online again, just started to enjoy nagin' about it..ah well, happy settling!!
Hello all,
As posted on the main page, there are currently some issue and our technicians are working on restoring full functionality.
Some web servers have been restarted in an attempt to fix the issue.
Please let me know if you are still experiencing issues.
Thank you for your patience and your help in this matter!
BB_Ravel
balkanac111
27.06.14, 12:21
can't log in :((
what's now WRONG ???
balkanac111, you can obviously log in since you are posting on the forum. Perhaps you can not get into the game?
If you can offer more details regarding the issue you are experiencing (error received, when you receive the error,etc), I will be happy to investigate the matter further.
Thank you!
DeaSiciliana
27.06.14, 18:59
It was a Flash update this morning. After that, not able to play anymore using Firefox. Please developers... do something.
DeaSiciliana
27.06.14, 19:08
balkanac111, you can obviously log in since you are posting on the forum. Perhaps you can not get into the game?
If you can offer more details regarding the issue you are experiencing (error received, when you receive the error,etc), I will be happy to investigate the matter further.
Thank you!
Hello. As I sayd in the next post, the issue occurred after installing flash update. Have 3 pc, 2 updated and 1 not yet, ad thats the only one that can log me into the game. The pc wit the latest flash will hung on "initialising login queue" and it stays like that forever, no error at all, just hunging.
PS: The home page stated "Technical issues [solved]". Is not solved at all.
Thanks
still cant log in to the game..... hangs while loading, sometimes i get the message clear cache and try again, i cleared cache about 10 times, doesnt work.... also tried to log in on IE, normaly i use chrome. What to do now ??
mark124, please try again in the morning after the servers have run the scheduled nightly tasks. If you can not log-in in the morning, please contact support.
Well, I CAN logon but quickly get sorry about that. Very SLOW loading and worst of all - IMPOSSIBLE to load the adventure map. Yesterday evening it was just taking more every time. Now it looks like it takes forever. Just says Loading... and that's all. If I press Refresh on the page it refreshes to my land's map. Seems I'll have to abandon this adventure unwillingly. :-/
I can log on, I press the play now button, I get a lovely blue screen, not very exciting! Can only play early this morning as travelling until tomorrow. Any chance it will be sorted before 7.30 am BST? Will miss my daily bonuses :(
ROLANDHOLLANDER
28.06.14, 06:07
i cant get in. loading page stops look at printscreen.
prntscr.com/3x9thj
Blue screen for me too, nothing loading
I cannot get past the blue screen either - tried rebooting/resetting everything, deleting cache, installing another browser, etc. No go. This is a windows 8.1 PC - I tested out on another PC running XP and can get in on that one but that's not my PC so I can't play on that.
<edit> after numerous tries it's now showing the loading bar *crosses fingers* </edit>
ROLANDHOLLANDER
28.06.14, 06:13
i have windows 8.1 pc to, last night no problems now i have problem to get in.
I logged in, clicked Play. The usual blue screen appears but nothing more happens. Yeah, having the same problem here. Clearing cache doesn't help and I have the latest Flash.
Sigh - and the same for me.
Good morning all, seems i have the same problem -crys- cleared cache etc got into forums no problem but game itself wont load. Im sure Tech team will be able to sort it out asap, but would be nice to have someone say "whoops sorry we are on searching for problem now". Ive got lots of faith in the team :) go go guys (cheer leader chant).
Regards
mysticme
Same blue screen but only on Explorer. Firefox seems to be working
I've just installed Firefox on the off-chance that would work and it doesn't :(. I notice that even loading the homepage it doesn't refresh properly: gets stuck on "Transferring data from Static14.cdn.ubi.com" - and that persists after pressing the "Play Now" button, so that may be where the problem lies *hopes a technician reads this if so*
I just tried the Firefox thing, and have the same problem
My other half is in the same room as me. I'm on the laptop, he's on the pc. He's got in on both Exp & Firefox. I can only do Firefox. No rhyme or reason to it :(
Currently using Windows 7 and latest FF and Flash and only get the blue screen when hitting play. As Vvidi above, my home page isn't fully loading either, even though I can hit the 'Play' button, and is also waiting at the point of "Transferring data from Static14.cdn.ubi.com".
Hamiltopia
28.06.14, 07:45
Unable to get the isle to load this morning atfer log in. Anyone experiencing same?
Same issue here, can enter user name and password, Server accepts this and recognises my credentials. When I select play game, I am presented with a blue screen and that's it....wait...........................
Hamiltopia
28.06.14, 07:48
Only chance to play today. Couldnt get in yesterday when I had time either but I think maintenance overran.
Blue screen for me on explorer. FF has the footballer and virtually no progress with red bar for last 5 minutes. it is moving very very slowly
DannyChico
28.06.14, 07:58
same here - newfoundland
wouldn't you just guess what happens next. started logging in quicker after post about slow FF. The map is loading very slowly though
Hamiltopia
28.06.14, 08:07
No progress for me. Still staring at the footballer. Doesnt seem to be loading. Im using chrome.
Hamiltopia
28.06.14, 08:09
Hurray Its moving
large parts of my map are still blue. some building are half built. trying to rebuild copper mines, but cannot see deposits after finding them and no chance of building a mine as it doesn't show up to build. no green target spot for it either
should post more frequently! all of sudden everything loaded at once just after post! lol
Hamiltopia
28.06.14, 08:15
am i and altough looking a bit neglcted isle looks ok
Taking the chance of FF, seems to be doing something atm. :)
just letting you all know FF has allowed me in, good luck rest of you :) hopefully see you in game very soon :)
Happy to hear the issue is sorted. I know I am late, but... Saturday. :(
balkanac111
28.06.14, 17:38
i cant log in and today !!!
what's happend ???
i can't log in since yesterday.... tried about everything, nothing works
Had issues this morning, was finally able to get onto my island after waiting 1 hour from when I hit the play button and then was promptly kicked out and the whole site went awol. In my case it was a DNS server failure somewhere down the line which caused the problem. Since I know that in that event that when fixed it can take upto 3 days for DNS propogation to take place I would advise others to investigate if their problems are down to DNS problems aswell.
Couldn't play last night after logging in - kept being taken to a maintenance page (was close to midnight). Wanted to get my 'door' opened and was only time I could play yesterday. Had to pay 20 gems to open yesterday's door today. :(
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