i need help

[defaultPlayerName_545bc34ef19cb]

this the first time I have play the game and I am having problems playing the game has anyone got a reason why this is happening

[defaultPlayerName_545bc34ef19cb]

can someone please help me I am having a few problems playing the game

[defaultPlayerName_545bc34ef19cb]

I am having a few problems with the game I have put two postings up already but no one has reply please help

[minion79]

Hi there, please contact support here (http://www.thesettlersonline.com/en/help-and-support), provide as much detail as possible. They will help solve any issues you have.

[defaultPlayerName_545bc34ef19cb]

how do I contact support it keeps saying that the connection has failed

[minion79]

Click the link in my post above that is highlighted in red.

Here is the full link just in case.

http://www.thesettlersonline.com/en/help-and-support

[defaultPlayerName_545bc34ef19cb]

I am new to this everytime I press play now it keep saying saying that the connection has failed

[defaultPlayerName_545bc34ef19cb]

We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information.

We are working to resolve the problem.

You don't want to miss anything
Follow us on Twitter and Facebook.

Your The Settlers Online team



why I am receiving this message

[minion79]

I can suggest that you try clearing your browser cache or try a different browser, and you could also try clicking the support link i posted and follow the instructions to contact the support team.

[defaultPlayerName_545bc34ef19cb]

I have done all tha\t still having same problem

[defaultPlayerName_545bc34ef19cb]

We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information.

We are working to resolve the problem.

You don't want to miss anything
Follow us on Twitter and Facebook.

Your The Settlers Online team

[minion79]

Please contact support (if you haven't already), check your email that you used to set up the account, and follow instructions support provide.

[defaultPlayerName_546215dd43859]

We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information.

We are working to resolve the problem.

You don't want to miss anything
Follow us on Twitter and Facebook.

Your The Settlers Online team

[missy1962]

That would have been due to maintenance, you can only wait until maintenance is finished.

[Fexno]

Hi there,

Please contact Support using the contact form on this page (http://www.thesettlersonline.com/en/help-and-support).
Try to provide as much detail as possible on how you created your account.
They will help solve any issues you have.

[defaultPlayerName_546215dd43859]

I am having a few problems I have a message to support and haven't back I keep getting a message saying that the online settlers servers have failed it tells to check homepage and forum but cant find any information please help

[defaultPlayerName_546215dd43859]

I have contacted support and have not heard from them I have being to get on this game for 3 days and keep getting the say message

[BB_Ravel]

Support will answer you on the email address you provided when registering for the game.
The ticket might be in your spam or junk folder, so please check those. If all else fails, please use account.support@thesettlersonline.com as that is a direct email address for support.

[Nogbad]

The "defaultplayername" is a giveaway, we've seen this before.
Use the direct mail address in the previous post, as something has corrupted on your account details, there's a good chance the tickets may not actually be raised from the support form, or if they are, the details may not give support any clue as to your identity.

[meromama]

http://snag.gy/4WyYk.jpg bottom left is time to bounce back up After 14 to 10?

[Thejollyone]

he thinks he needs help ... lmao try playing

[fishslice]

+1 jollyfog


I keep seeing this thread and I was sure I wasn't the only person thinking......'yes (s)he does doesn't (s)he'