View Full Version : Disconnect/Server busy
Is there any maintenance or what?
I can't log in to the game.
I got this message - The server is busy at the moment. Try again later.................
What that means - I try also to log from another PC, but still no luck
Nicholai_Hell
18.11.14, 12:02
Same problem here, one hour ago when I was logged in, there was terrible lag, now that I logged out, i can't get back to the game, and last hours of premium time runnign out..same old...same old...
Siberian-Tiger
18.11.14, 12:04
unfortunately that is a new feature of recent that after maintenance there are some new bugs and they are doing what they can to fix them so please hold on. Please contact support
Mannerheim
18.11.14, 12:05
my 1d premium is also getting wasted as I can't get in to my adventure cause of server busy messages
ATHTHEMANIAC
18.11.14, 12:09
yet another maint and another day of kicks and lag....this is the good service we have come to expect from BB....grab the money and provide an almost unplayable game with kicks every 10min and lag .....just sack the noob who keep pluggin the servers into the old dial up connection....or show him how to do his job properly :)...
click gen to attack..lalalala....drums end....lalalalala.....oh finally gen leave garrison....was he busy sharpening his sword ?.....
are BB goner refund my prem coin as this is a waste of my time tbh.....
Nicholai_Hell
18.11.14, 12:12
Fianlly got in after 7-8 attempts, guess i should consider myself lucky=)
This is not it, and you guys seriously think you are ready for the big upgrade next week. Yeah, right.
ok no way to connect i guess?
will we get back some compensation for missing items?
thx in advance
Today after maintenance again server is incredible slow. The game is unplayable and there is message:
"The server is busy at the moment. Try again later." - when try to log-on. It began to be "normal" after maintenance 1 day game to not work. :( Maybe is better to not have maintenances if this is result of them.
This is not necessarily related to the firewall maintenance (as other language versions don't seem affected).
However, it has been reported and our technicians are on it.
Thank you for the reports and please don't hesitate to tell me if anything changes (hopefully for the better)!
unicornlinzy1
18.11.14, 12:46
Hi I can't login ..... server busy try again later :(
Just taken me 4 attempts to get into the game. Got to the loading map page, then 'server is busy' and kicked back to login page.
Then keep getting kicked out of the game after a while with 'server is busy' note too.
Sure it isn't the firewall? They seem to have made it a little bit too impenetrable ;)
edit: my guild and guild officers tabs are also disappearing
further edit: as soon as the guild chat tabs appear, is the moment i get kicked out of the game
Shouldn't something be put on the front page to? just to make people who are coming online aware.
unicornlinzy1
18.11.14, 12:55
hehe +3
To add insult to injury whilst waiting for the game not to load i have to look at Halloween buffs!! its becoming the norm to be in disarray after maintenance very sad.
Just taken me 4 attempts to get into the game. Got to the loading map page, then 'server is busy' and kicked back to login page.
Then keep getting kicked out of the game after a while with 'server is busy' note too.
Exactly the same situation by me too. Only to inform the problem is NOT solved at the moment.
Been trying to log in for 1hr 30 mins now...similar msg to what others have reported.....
But now I get
'Server is going to be shut down for maintenance purposes'
Thoorfangh
18.11.14, 13:09
^same here
This is not necessarily related to the firewall maintenance (as other language versions don't seem affected).
However, it has been reported and our technicians are on it.
Thank you for the reports and please don't hesitate to tell me if anything changes (hopefully for the better)!
Hi Ravel, might have another look at other versions. The 55 pages (http://forum.diesiedleronline.de/threads/112832-quot-Etwa-10-00-bis-11-00-Uhr-Einige-Minuten-eingeschr%C3%A4nkter-Service-quot)(and growing) on the .de forum would seem to say differently. There are also reports on at least a few other instances.
Good it's being worked on all the same.
I'm in and my home island is stable and working. however I can't go to adv island (and got premium running)
unicornlinzy1
18.11.14, 13:19
Managed to log in after quite a few attempts, but everything is running really really slow, and it won't let me move things from my star menu .... every time I try I get kicked out "server busy try again later" :(
Been trying to log in for 1hr 30 mins now...similar msg to what others have reported.....
But now I get
'Server is going to be shut down for maintenance purposes'
+1 me too
Thejollyone
18.11.14, 13:37
+1
is bb roleback to halloween event again why wee still get changelog fore halloween when we login
Angrytomato
18.11.14, 13:39
I'm shut out to Hawk. Maybe BB dosen't like us that much...
Angrytomato
18.11.14, 13:40
And me :-P
Torquemarda
18.11.14, 13:42
This is ridiculous - just shut the game down, with a notice on the login page, until the issue is resolved. By failing to be proactive about this all BB are doing is generating lots of bad will for themselves. Shut the servers down, fix the problem, let people back in to a stable game ONCE IT IS FIXED
ATHTHEMANIAC
18.11.14, 13:42
is the prem time i am losing out on going to be added back ?...
after all i have'nt cause the problem and the problem is at BB's end....
atm 6hrs wasted...that 25% gone.....and you really expect people to buy gems for this kinda of service?.....your are having a laugh
topgearfan
18.11.14, 13:43
"you might experience short degradation of service"
as soon as i read that i thought: nice, another free premium coin in mail soon.. :)
Been trying to log in for 1hr 30 mins now...similar msg to what others have reported.....
But now I get
'Server is going to be shut down for maintenance purposes'
Update...still can't get in...but
I shut down my browser, restarted it and I'm now back to server is busy msgs.
I normally use Fire fox...tried IE & Chrome-same problem
NB I use the Facebook login
2nd update...I'm back to the server will be shutdown msgs
p.s. I also had a strange problem on the forum..page wouldn't load and I got database error msg ( not sure if it's related to the game issues)
Hi Ravel, might have another look at other versions. The 55 pages (http://forum.diesiedleronline.de/threads/112832-quot-Etwa-10-00-bis-11-00-Uhr-Einige-Minuten-eingeschr%C3%A4nkter-Service-quot)(and growing) on the .de forum would seem to say differently. There are also reports on at least a few other instances.
Good it's being worked on all the same.
Germany is affected but there are others who aren't. So other language versions are not affected. If it was because of the firewall maintenance ALL versions would be affected. Hope this clears it up. :)
Also, as a sidenote, Newfoundland seems to have the most issues, followed by Sandycove and Northisle.
Changed name of the thread to "Disconnect/Server busy" to better reflect the issue and stop new threads being opened on this matter.
Issues is still being worked on for now.
every week same story.......
Germany is affected?
Well, I have no idea where my server is located but I'm a UK player on Newfoundland, or would be if I could get in...
I want to ask: do BB get any measures to deal with the constant bugs.
Albert Einstein quote:
Insanity: doing the same thing over and over again and expecting different results
BB are you insane?
padster007
18.11.14, 13:52
always the same
Ozzymandeus
18.11.14, 13:52
is bb roleback to halloween event again why wee still get changelog fore halloween when we login
It never went away.
However, on topic, this is has gone beyond 'ridiculous', straight past 'sublime' and made a hard left at 'downright frustrating'.
For as long as I can remember now, the day after maintenance has been riddled with lag for me, to a greater or lesser extent. Today, however, I had to navigate past a "server busy" message just to get it, one of the people I invited to my adventure I had rtf since just before maintenance last night got the same when accepting the invite and had to relog in order to make a kill, and now the person I sent some cookies to for use on my island and I both got it during the process of buffing me.
I dread to think what next Tuesday is going to be like. I guess I'll be battening down the hatches all over my island on Monday night.
Thejollyone
18.11.14, 14:00
wouldnt the server lag after maintenance just be everyone trying to log in at the same time-ish? Just putting it out there :p
Ozzymandeus
18.11.14, 14:06
wouldnt the server lag after maintenance just be everyone trying to log in at the same time-ish? Just putting it out there :p
If it was only in the morning, I would be inclined to agree with you. But it doesn't seem to matter what time of day I log in after maintenance, my first hour or two (at least) is full of chronic lag. Some weeks it continues to affect me well into the evening. It happens too regularly to be a coincidence.
Thejollyone
18.11.14, 14:07
Co-ops I feel it worse, but I find having a wired connection improves the lag over a wi-fi one for me these days..
SnowyTheWarrior
18.11.14, 14:11
BB treating its customers like something they found on the bottom of their shoe!!
Ozzymandeus
18.11.14, 14:12
Co-ops I feel it worse, but I find having a wired connection improves the lag over a wi-fi one for me these days..
I almost always play on my desktop with hard line connection to my router. Wi-Fi is not the cause here.
stefanceltare
18.11.14, 14:16
Co-ops I feel it worse, but I find having a wired connection improves the lag over a wi-fi one for me these days..
If you have problems with your WI-FI then i can agree u're finding it better with a wired connection. I, on the other hand, have no problems with my Wi-Fi (can download with a 6-7MB speed) and yet struggle to play TSO? There is no week that passes without some major lag, trouble connecting, being able to at least stay in the game, etc... This has to stop...
Update...still can't get in...but
I shut down my browser, restarted it and I'm now back to server is busy msgs.
I normally use Fire fox...tried IE & Chrome-same problem
NB I use the Facebook login
2nd update...I'm back to the server will be shutdown msgs
p.s. I also had a strange problem on the forum..page wouldn't load and I got database error msg ( not sure if it's related to the game issues)
Ya, Finally, I'm back in.
topgearfan
18.11.14, 14:40
it actually was not bad after maint ended and got gradually worse..
At last... server working. I hope problems are end. :)
By the way don't want to think what will next Tuesday after big update...
The information we got said that the problem should be fixed now.
Please let me know if you are still having problems.
Faststriker
18.11.14, 15:26
I´m still getting stuck on the second loading screen.
Edit: just got into the game after about 5 min wait in second loading screen.
Psychokilla
18.11.14, 16:08
I still have a sticking loading screen
Same here... Can't load map, get "Server busy... " :(
Just got kicked out of the game again. Problem persists
i'm stuck on loading screen
topgearfan
18.11.14, 16:51
this time no warning. poof and no more speed
still getting kicked, and guild chat tabs disappearing
Hellknightktt
18.11.14, 16:54
game is clearly still having issues - loading screen wait time appears normal, but "loading map" takes a long time, if game loads at all (after a few refreshes, game loaded). After reaching the game, some commands, specially demolishing depleted mines/quarries appear to be half registered - some are processed with a delay, others appear not to be processeed. Picking up collectibles works fast, though. After 1 or 2 min, I lost connection to the server, after a few tries I could enter the game again, and the demolish commands had in fact been processed.
capt_tuvak
18.11.14, 16:54
still getting kicked, just happened again
Psychokilla
18.11.14, 16:55
I am still stuck on the loading screen :(
Nicholai_Hell
18.11.14, 16:56
'The server is busy' message is back...annoying...annoying...annoying...
Me too - kicked twice in the last 10 minutes.......Loading take too long, and after the second screen, I see green map for execively long time.....This is almost unplayable
Hellknightktt
18.11.14, 16:57
"server busy" again, and kicked out
let's start again
http://prntscr.com/57nz4s
Psychokilla
18.11.14, 19:18
not even getting a loading screen now!
only the light blue login screen for me, its been like this for last 3 hours
only the light blue login screen for me, its been like this for last 3 hours
same to me
I hope they don't count this as a "non logon" for the achievements
Thank you for the messages letting us know the issue reappeared!
This allowed us to report the problem to our technicians. Please post in here if similar performance issues appear.
The game still load time take too long - After the second loading screen closes - it take me 2-3 minutes to load me the screen with my mayor house - all is green the sand clock is spinning for 20-30 sec for every command I gave and a lot of people lost they premium yesterday - but no refund yet...............
Thejollyone
20.11.14, 08:13
lost chat servers and hammerman appearing intermittently for long periods; same daily quest keeps appearing even though I keep completing it
And finally totally kicked form game - game is unplayable in its current state
Flushed DNS, cleared cache - to no avail
queen-vicious
20.11.14, 12:58
As I type this I am again attempting to get back into the game (8 min and still loading) after refreshing due to major lag.
All evening I have experienced getting "stuck" for several minutes between islands. TO not working and difficulty buffing and loading gems.
I have no issues at all with other sites.
I have done all the obvious things with no improvement
http://fs1.directupload.net/images/141202/snfapet8.jpg
Salem_Warrior_1
02.12.14, 12:33
prntscr.com/5cej74
finally you've hit 100% ignorance mark
no warning, players spent monies and time on this game
I was sending block lost troops, we arnt even worth a pre warned now
Welcome to the 100% arrogance level
This is not part of any scheduled maintenance and we reported the problem.
Are you still getting that message or did you manage to get into the game?
http://fs1.directupload.net/images/141202/snfapet8.jpg
So this again.. Everything (game, homepage, forum, et c) were down for about an hour and now we're stucked in an increasing login queue.
BAAAHHHHHJJJAAA
02.04.15, 00:25
The Ubisoft Website has been down as well so this must be a big problem.
I guess we are in just waiting in a cue
In the meantime, sit back and relax
https://www.youtube.com/watch?v=gdJWZxPW45c
stefanceltare
02.04.15, 00:25
This is not part of any scheduled maintenance and we reported the problem.
Are you still getting that message or did you manage to get into the game?
-Oh am quoting the wrong msg but still... am getting the same maintenance msg-
Am stuck now at the loading screen... I just started the tutorial expedition minutes before server crashed... It is now half hour later. My expedition will expire and I am not gonna wait for the server to stop crashing and looping.
Quick question: Should I bother sending a ticket to customer support? Last time the servers had a "Performance Issue" you were not willing to provide any support/refund/compensation whatsoever...
Cheers!
rathbone93
02.04.15, 00:29
Also stuck on the loading screen, and not advancing in the queue either...
wow so glad i wasted my money on this game. never again
Unannounced Maintenance Kills Game.....
Waiting Queue is a new addition that simply does not work.
http://prntscr.com/6oed7i
Same issue, stuck on the loading screen, and have moved down the queue from 25th to 40th!
http://i.imgur.com/kbtr26E.png
Think I might have to take this as a hint to do some work!
Around 12:05 GMT got the maintenance page, after i refreshed browser now stuck in Login Queue at the loading screen. After 25 mins of waiting (48 of 211), it is getting little tiring now.
Also, I am running on premium, will there be any extension to the game time where it was unplayable? Its not just waste of half an hour, or an hour. Most of us play in slots, morning before leaving for work, lunch time, coming back from work in evening. Just missing a single slot is tantamount missing out on more than a quarter of day or more. I request you to consider this when we do come back online and take any corrective measures.
Expect another exciting bunny basket of 50 eggs to make up for the 1000's that serious players will loose because of things like this occurring. I am almost over Easter.... can I have another egg :)
Same issue, in queue for over 15 min now. Fix it ! I hate paying for this quality !
And fix it soon, I have advs open and I just put premium on today !
This is unacceptable, the quality is worse than Beta version.
Get yourself a better QA team !
BAAAHHHHHJJJAAA
02.04.15, 00:38
COMPENSATION !!!!!
Cries the Mob
Demon_Child
02.04.15, 00:39
I can't log on to Terres L'Ambre, Ares, or here on Sandycove. What is wrong with all the settler online accounts?
I have been locked out for about 3 hours now - a real waste cause I had consumed a 1 day premium about 2 hours earlier. grrrrrr
If it helps with resolving the problem the page I get shown is entitled Maintenance. It says....
We are currently carrying out maintenance work on the website and/or game servers. This does not usually take longer than half a day.
please be patient and wait a few minutes before you reload the site.
Your "The Settlers Online" team
Also worth noting is that the logo on this page is that of the settlers online BETA.
COMPENSATION !!!!!
Cries the Mob
I'd really like some of the gems I spent buying premium for 7 days twice over Easter back - sure they worked out ok for the first few days but lag killed any benefits for me over the time period - there were 3 days where I couldn't even log in, let alone play.
+1
maintainance started 00:05 GMT and still cant login even after 2h30min :(
It's not about compensation, it's about frustration.
we can understand once, twice.... but c'mon, we are not stupid or lab rats.
BB and Ubisoft not respecting their customers, this is what it's about.
Not the support fault or whatever, the whole is rotten lately.
I send them a personal support letter, though I expect nothing from them, as would not be the first that gets unresovled.
Cheers on ignorance !
Compensation does have a tendency to quell frustration, I'm sure UbiSoft are not deliberately killing their income stream either :)
They probably forgot to pay their hosting fees :D
Or Maybe there was a flood in the server room....
Or Maybe they think we are stupid lab rats?....
Yep Yep..
Dear SmurfAsH
Outside links are not allowed on our forum.
Regards
MOD_Fhearghus
Louis_Scyfer
02.04.15, 00:47
Typical Glitch posing as a game, this thing.
Ozzymandeus
02.04.15, 00:47
This is not part of any scheduled maintenance and we reported the problem.
Are you still getting that message or did you manage to get into the game?
Repeat after me, Ravel:
"On behalf of Blue Byte, I apologise for any inconvenience caused by this unforeseen technical issue."
I know it's not much, but it won't kill you.... and might actually do some good in terms of public relations (which is, essentially, your job here), especially when folk like me, inevitably, get told by support that we are not going to get any form of recompense for the Expedition, that I was in the middle of when the game crashed, expiring during this period I am unable to access the game.
Although, it is the poor folks struggling to get that 3200 eggs achievement that end up losing valuable explorer time because of this that I really feel for. I am pretty sure I have a couple sitting idle right now, myself because I am stuck in a log in queue from Hell!
rathbone93
02.04.15, 00:48
So I have a new bug to report: the "RT" (remaining time) feature does not adequately report the "remaining time." It does change, seemingly aleatorically.
Because of these problems twice already during this event they should also extend the event. They practically stole from us almost a full day of hunting !
BAAAHHHHHJJJAAA
02.04.15, 00:51
I'd really like some of the gems I spent buying premium for 7 days twice over Easter back - sure they worked out ok for the first few days but lag killed any benefits for me over the time period - there were 3 days where I couldn't even log in, let alone play.
(1) you're not the only one burning premium, the hard fact of it is you run the risk when you buy a token. BB give out a fair few though out the year to cover this.
(2) 3 days that you could not log in ? I have one of the naffs net connections in the UK, yet even with 70mph winds i was still abel to get on, so I will call shenanigans on that.
On behalf of Blue Byte, I apologise for any inconvenience caused by this unforeseen technical issue.
You will never get an apology from BB.
RT actually stands for (stupid lab)Rat Test
With all troubles and problems we are facing on Easter 2015 I offer to extend 1st Phase of Easter for 1 week. That would be worthy compensation :D
BAAAHHHHHJJJAAA
02.04.15, 00:54
I blame Valdy
So much for my plans to slack off during work, now I actually have to do something productive with my time :(
Louis_Scyfer
02.04.15, 00:54
It is quite simple, they did a 'maintenance' and that 'maintenance' did something or undid something that gives the game makers a reason to do as they choose which may reset things, remove things, or adjust things so that WE the players will in some way be forced to purchase from them the gems to do things going forward OR weed out those who do not spend money on the game. It is their simple economic ploy to see who they can keep and who leaves.
3 days that you could not log in ? I have one of the naffs net connections in the UK, yet even with 70mph winds i was still abel to get on, so I will call shenanigans on that..
I am in Australia which is a little further out than the UK from the European Server - It was a ticketed support issue that was resolved 2 days ago... call all the shenanigans you like.
BAAAHHHHHJJJAAA
02.04.15, 00:58
I am in Australia which is a little further out than the UK from the European Server - It was a ticked support issue that was resolved 2 days ago... call all the shenanigans you like.
Well what do you expect,
http://i.imgur.com/YvmJMD7.jpg
tassiejimbo
02.04.15, 00:59
why are we cut off now,no warning no nothing now we will all lose money from this game and troops recources and our home islands will be wrecked. now when you log in your put in a que saying 30min what the heck is going on
Ozzymandeus
02.04.15, 01:00
You will never get an apology from BB.
I actually got one, privately, from Technical Support, only a couple of weeks ago when I contacted them regarding the game going totally screwy at the beginning of the event. Even I was surprised how much it changed the mood of my discourse from one of 'fed up rant' into 'rational discourse'. There's a lesson to be learned there, I feel.
BAAAHHHHHJJJAAA
02.04.15, 01:01
why are we cut off now,no warning no nothing now we will all lose money from this game and troops recources and our home islands will be wrecked. now when you log in your put in a que saying 30min what the heck is going on
Probably because it is something really bad like a server hack, the taliban or aliens so maybe best that we are at a safe distance.
I blame Valdy
Thats all your fault B :P I was mad you are offline so I did cast a spell on TSO server lmao
BAAAHHHHHJJJAAA
02.04.15, 01:02
I actually got one, privately, from Technical Support, only a couple of weeks ago when I contacted them regarding the game going totally screwy at the beginning of the event. Even I was surprised how much it changed the mood of my discourse from one of 'fed up rant' into 'rational discourse'. There's a lesson to be learned there, I feel.
Wow, i am impressed.
I think support has me on a block list of some sort.
idk why ...ask Ravel they'll know.
not a mention on Twitter & FB from BB , servers are down and all we get is "This is not part of any scheduled maintenance and we reported the problem."
BAAAHHHHHJJJAAA
02.04.15, 01:03
Thats all your fault B :P I was mad you are offline so I did cast a spell on TSO server lmao
You cast a spell ???
I did not know you can do that
I'm guessing they left Auto-Update on at the server and an update killed it :D
BAAAHHHHHJJJAAA
02.04.15, 01:10
I'm guessing they left Auto-Update on at the server and an update killed it
I bet it is an employee that has been off work for a long period of time and no one has told them that general maintenance changed from Monday to Thursday months ago.
why should we expect anything better, the game has been bug ridden and poorly serviced for the past 6 months
http://prntscr.com/6oetrg
Sadly I too am experiencing this problem - also the same thing on the test server...
Cmon pff, premium is ticking and we are stuck at queue login!
been trying to log in for over an hour myself glad im not the only 1 :}
Tried refreshing, now getting this instead of the easter login screen...
http://i.imgur.com/ah92y5b.png
Ozzymandeus
02.04.15, 01:46
Cmon pff, premium is ticking and we are stuck at queue login!
Speak for yourself.. I am not stuck in the queue any more:
http://i.imgur.com/RlFgTT3.png
BAAAHHHHHJJJAAA
02.04.15, 01:49
Speak for yourself.. I am not stuck in the queue any more:
Yeah i had that then i got this
http://prntscr.com/6of39e
back to square one !!!
Yes I am also getting major delays with login queue. Cannot login.
Chuck Norris started playing, he's currently PvPing all of us simultaneously.
Game's up now, though without chat.
BAAAHHHHHJJJAAA
02.04.15, 01:58
It"s allliivvveeee
Anyone else have a totally messed up graphic?
I am in the game, but everything is so messed up that its really really hard to be positive at this point.
1) Cant send out explorers
2) Cant get to my adventure to finish it. I would have finished inside premium time, but during this whole 2½hour debacle that has expired.
3) Graphics is totally messed up so when I go across my Island all building gets drawn out and blurred
I like this game, but this is honestly not something that works in favor of it.
Thel
Edit: Looks to be solved now..still abit pissed about not being able to finish the adventure in time before Premium ran out
The_Sarmatian
02.04.15, 02:02
I am getting:
"server zone crashed
An error was detected on this zone. Please try again"
[ removed ]
Hello The_Sarmatian,
Please don't use profanity on the forum.
Thank you,
Fexno
I keep getting: an error was detected in this zone ...
not a message I want to see tbh ...
I am getting:
"server zone crashed
An error was detected on this zone. Please try again"
WTF is BB doing?? Are they deleting my account?
Got that message too when trying to reach a buddy's island.
side-note: chat is up now.
edit: though seems not working globally, but only locally
edit2: chat is working now
Fergielicious
02.04.15, 02:14
Managed to get into game after multiple try but totally no chat
I am still getting the error and sent back to the home page, did you guys in newfoundland do something to get in?
Not me Widdle I am still out. And getting that error message
I'm still locked out with the error message. Don't think Newfoundland is up yet.
The_Sarmatian
02.04.15, 02:38
I am still on "server zone crashed" error message. I just wrote ticket to support though. I hope BB didn't delete my account.
In same time I was logged in Anno Online. I got disconnected from there too. However now I can log in into Anno Online just fine. I am getting this error only on Settlers Online and can not get into game. :'(
Koumpounophob
02.04.15, 02:40
Hey all... just wondering if anyone else have experienced this new fancy thing called "login queue"?
I just did. what should have taken no more than 30 minutes, now took more than 2 hours!
and does it at least work properly? nope.. I was sitting in at number 8-30 in queue out of about 200. how can I be number 8 and suddenly be number 23 in queue, and then being number 10 in queue and suddenly 30 in queue? the system can't count? or are people cutting in line, messing up the system?
and that's not even all, after sitting 1½ hour, I got disconnected from the server, making me having to retry to log in.
lucky me that I started out being number 10 in queue and only had to wait another 10 minutes for getting in.
I had 200 or so buildings, running unbuffed for 2 hours or so. this has cost me a great amount of resources. and I'm sure there are some people out there who has lost more than I have! and if not, there might just be so in the near future as this probably wasn't a "one time only" kind of thing.
if you want to allow new players into the game, but not more than eg. 10000 at a time, you should have a "disconnect inactive people" command in line. cause you can, to my knowledge, be logged in for weeks on end! without ever having logging out!
I could understand the queue, if it was to ease the load on a pure login server. kinda like opening a gate to let people in 1 at a time, instead of trying to log in eg. 200 people within 5 seconds. but as there is a limit to how many people can be on at the same time, this is useless.
it's like an infinity slide, the line isn't moving until someone gets off, however there is no reason to get off to begin with, and there is noone to say when you've been on for long enough and need to get off to let others get on.
if noone logged out, noone would ever get to get back on.
I've gotten on prior to posting this and I don't have anything at all when it comes to chat box, not even "geologist have found new deposit" or something. nope, nothing.
do I dare to log out? if I did dare, would I be able to get back on or would I again, spend hours getting in?
anyone else experiencing this "fanzy" idea?
live long and prosper.
29618-Disconnect/Server busy (http://forum.thesettlersonline.com/threads/29618-Disconnect-Server-busy?p=277494&viewfull=1#post277494)
First try to do a full page-refresh (Ctrl + F5) and then enter the game.
I am still on "server zone crashed" error message. I just wrote ticket to support though. I hope BB didn't delete my account.
In same time I was logged in Anno Online. I got disconnected from there too. However now I can log in into Anno Online just fine. I am getting this error only on Settlers Online and can not get into game. :'(
Don't worry about your account being deleted.
Check.. 25202-[OPEN] Cannot login: "Server zone crashed" (http://forum.thesettlersonline.com/threads/25202-OPEN-Cannot-login-quot-Server-zone-crashed-quot)
http://i.imgur.com/fuDjocH.png
Still locked out from Sandy Cove... if I have to wait for the next early morning script tomorrow I am not gonna be happy about losing a whole day of explorer searches towards that 3200 eggs achievement.
Bluesavanah
02.04.15, 02:59
Zone locked too
The_Sarmatian
02.04.15, 03:06
Don't worry about your account being deleted.
Check.. 25202-[OPEN] Cannot login: "Server zone crashed" (http://forum.thesettlersonline.com/threads/25202-OPEN-Cannot-login-quot-Server-zone-crashed-quot)
I tried on Firefox and on Chrome, so no issue with cache for sure. Issue is browser independent.
I was not moving any building. Not a gem one either. Last things I did was to start new bn, send generals with troops into adventure and then set 2 jollies to find 2 marble deposits. Then I waited for jollies to finish, so I can demolish two iron mines and set them to search for iron deposits. So there was no moving gem buildings either or demolishing anything. I never demolished those 2 iron mines either. Jollies didn't find new marbles before I got disconnected.
I noticed I had this issue with BB servers while I was on Anno Online server. Before disconnection from Settlers Online I did however write few messages in chat about being disconnected from server... Maybe I shouldn't write those. Maybe this is the cause of the zone error now.
The crash is probably event related
I tried on Firefox and on Chrome, so no issue with cache for sure. Issue is browser independent.
I was not moving any building. Not a gem one either. Last things I did was to start new bn, send generals with troops into adventure and then set 2 jollies to find 2 marble deposits. Then I waited for jollies to finish, so I can demolish two iron mines and set them to search for iron deposits. So there was no moving gem buildings either or demolishing anything. I never demolished those 2 iron mines either. Jollies didn't find new marbles before I got disconnected.
I noticed I had this issue with BB servers while I was on Anno Online server. Before disconnection from Settlers Online I did however write few messages in chat about being disconnected from server... Maybe I shouldn't write those. Maybe this is the cause of the zone error now.
Nah, it's most probably because of mismatch on serverside. Could be about those travelling generals (I've experienced something similar.) and will hopefully be solved within 24hours.
Asmodeanmqt
02.04.15, 03:17
And I have been unable to log in for the last 6 hours.
Thats okae, I didnt need the eggs or to finish the quests at all.
http://i.imgur.com/fuDjocH.png
Still locked out from Sandy Cove...
I'm getting this same error message now, after being disconnected suddenly from the server network,
a number of hours ago.
The event is hard enough for lower level players who only have a small chance of getting (one of) the
main prizes. This sudden network error, makes that chance even smaller.
Is there anyone from BByte who can react to this *major* problem, even if it's just briefly?
The_Sarmatian
02.04.15, 04:49
Wow. I just got in into server. They fixed the zone error. I am so happy. :) Thanks BB! :)
Really? After this mess you are happy? I think BB has us brainwashed !
So.... dear BB now fix ur mess:
1 adv invite expired
2 my barracks was buffed, the buff ran out without troops as well... game crushed
3 I was on premium
4 my generals went home instead to go to the next adv
5 one of my explorers got home and i could not re-send it
+ others
So thank you ! I am still waiting for an official explanation or whatever u have to say for how the players are treated ! N'joy
topgearfan
02.04.15, 08:19
Lesson to be learned for business side of TSO team: let costumers with activated Premium in without a queue or move them to top of queue.
i thought at least this morning an explanation would be given on the front page...
I do think it's remarkable that no sort of apology or explanation has been given
[ removed ] if we lose premium time get arrangements and plans messed no one can even say sorry. Extending premium time doesn't even really help because most of us schedule it for times when we are available
Come on BB you can do better
Hello KINGMAMOS
Please don't use profanity (not even in disguise) on the forum.
Thank you,
Fexno
just pathetic. every invite I accept kicks me out of the game, then can't get back for 10-25 minutes (server busy). it's the same problem as at the beginning of the event. I've sent a ticket to support and didn't get any answer, that's more than unpolite
Update from the in game chat
Two IT infrastructure tasks might result in disconnections or unavailability of the game today, from 13.00 to 14.00 and from 17.00 to 18.00 BST.
Please plan your game tasks accordingly.
The game might not be available or disconnections will occur. Website, forum and login may be affected as well.
It's over 15.00. Fail again ...
the earlier message was saying that chat will be reset, will take about 30 min...
it's been over 90...
just raging, not that someone would care
Hey,
we even got the presents for it. What more do you wish for ?
Wasn't 250 Omniseeds and Exotic Basket buff fairly enough for all the troubles we've gone through ?
That was a one nice apologize from BB :) btw. the cute fluffy rabbit brought them to our attention :)
MuffinMule
03.04.15, 04:01
Err, well in one case, I'd rather have the 100 gems that were due for logging in that day and to have been able to finish the adventure that expired during the meltdown, plus the lost premium (for what it's worth these days), and an extra day to catch up the easter quests that started that night.
I lost out on my days play that I had coordinated my week around. I was planning on having a big session to get in a load of eggs. Losing that day means that between now and the end of the event I only have sporadic play time and am unlikely to achieve my goals.
I also paid for a days premium and only got to use about an hour of it.
More to the point, I sat around all afternoon frustrated because nothing was communicated.
My friend started an adventure, invited a loot spot and then the game crashed out on him. He is unable to return because he is away for Easter. He lost all that time and all those troops on the adventure for nothing, and he p1ssed someone off real bad who got locked to an adventure for who knows how long before he quit out. My friend will return his gold when he gets back but in the mean time his name is mud.
But yeah, you are right Urgh123... 1 buff and 1 mine refill sure is great to have... just super :p
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