Home page wont load?

[MrNehps]

I was in game and it had a message saying chat server disconnected or something so I refreshed the page and click play now.

It wont load at all, it's just a brown screen, I have turned off AdBlock, cleared my cache/cookies etc and tried 2 other browsers, is this the same for everyone or just me?

[DameTrisse]

Hello
My game wont load either - same Brown screen - cleaned cashe no help - just so you know - game is crashed...

hoping for a message that someone is working on it .....

[Thejollyone]

I always get the screen not loading after pressing play now button. I just press refresh button and Im in

[DameTrisse]

dont even come to the page "play now"
And refresh dont do anything for me...

[MrNehps]

dont even come to the page "play now"
And refresh dont do anything for me...

Same, even if I press contact us on this forum it brings up the same page, can't even load the homepage.

[DameTrisse]

yeap... MrNehps

so - hope someone Works on the server or something
i just started the Christmas adventure :(

[Thejollyone]

try logging in from the My Profile page here


http://prntscr.com/5fq5lq

[MrNehps]

try logging in from the My Profile page here


http://prntscr.com/5fq5lq

This is what I see.

http://prntscr.com/5fqax9

[Thejollyone]

you cant get to My Profile on Home page? Im asking because you have though managed to get on the forum, so Im confused,,,

[DameTrisse]

Hun wont load either ...

[Thejollyone]

Only other thing is to flush DNS

cmd prompt


ipconfig /flushdns

[Thejollyone]

if still no joy, contact support direct via regular email here:

account.support@thesettlersonline.com

[MrNehps]

Yeah I got to the forums through typing settlers online forum on Google, even some links at the bottom of this forum bring up the same page, this error happened not long after buying diamonds but I noticed that in chat it said the chat server had problems/disconnected or something and I refreshed to see if it would fix the chat and then this problem came, messaged support now will need to wait until tomorrow, hopefully I will be able to login at work tomorrow morning so I wont lose my calendar stuff but that wont help me the weekend.

[KINGMAMOS]

This is what I see.

http://prntscr.com/5fqax9

This is what I see

[Thejollyone]

aaw well good luck guys, soz Im out of ideas :/

[DameTrisse]

ticket sent to support

will see if it helps

ty for trying jolly

[Durin_d]

This could have nothing to do with the promlem but can you see/load this image? If not then there is something wrong with the content delivery network that is used to provide content to the web site.

http://tso-uk-website.cdn.ubi.com/sites/default/themes/siedler/images/common/text/gb-en/logo_christmas.png

http://tso-uk-website.cdn.ubi.com/sites/default/themes/siedler/images/common/text/gb-en/logo_christmas.png

You could also try to directly load the game using this address http://www.thesettlersonline.com/en/play

Also have tried to disable the browser extensions?

[DameTrisse]

they Arent home till tomorrow :)

[DameTrisse]

i loaded the page - saw the pic

tryed your link but only change is now the page is White :)

[DameTrisse]

This could have nothing to do with the promlem but can you see/load this image? If not then there is something wrong with the content delivery network that is used to provide content to the web site.

http://tso-uk-website.cdn.ubi.com/sites/default/themes/siedler/images/common/text/gb-en/logo_christmas.png

http://tso-uk-website.cdn.ubi.com/sites/default/themes/siedler/images/common/text/gb-en/logo_christmas.png

You could also try to directly load the game using this address http://www.thesettlersonline.com/en/play

Also have tried to disable the browser extensions?

worked 15 mins before - had to log - then when logging in Again it didnt Work..

Disable browser extentions ? < blond dane pls explain

[CrazyBat]

Yeah I got to the forums through typing settlers online forum on Google, even some links at the bottom of this forum bring up the same page, this error happened not long after buying diamonds but I noticed that in chat it said the chat server had problems/disconnected or something and I refreshed to see if it would fix the chat and then this problem came, messaged support now will need to wait until tomorrow, hopefully I will be able to login at work tomorrow morning so I wont lose my calendar stuff but that wont help me the weekend.

This is interesting because another person earlier posted he can not log in right after buying gems.

[Narcil]

could be a cache issue, clear it. or try another browser.

unless you installed an extension recently i doubt it's that but you'll find them in settings. same for clear cache.

[klickit]

still cant log in sice 2pm today and im a bit concerned as granite pit is getting low grrrrrrrr

[shamanik1966]

Not been able to log in since around 3pm uk time. I also bought some gems today. I login and just get a brownish/redish blank screen as someone has posted above. Gone through all the cache clean etc etc etc tried various browsers and different machines but no joy.

[KINGMAMOS]

Not been able to log in since around 3pm uk time. I also bought some gems today. I login and just get a brownish/redish blank screen as someone has posted above. Gone through all the cache clean etc etc etc tried various browsers and different machines but no joy.

I also bought a few gems before the problem materialised

[Crille40]

Exactly the same for me just bought some Gems before...

[Crille40]

What is happening?????? Nothing, how can they make a new release and don't have any support, to see if it works or not. I´m very very very surprised and disappointed.

[tassiejimbo]

its the same for me but doesnt sound like BB is going to fix it would be nice if sombody starts to answer us this is totally wrong sombody in BB need to answer us now not in another 1 month

[Sv0b0dan]

Yup, mine was working until about 20 mins ago, bought some gems, and bang, the same problem. Grrrrrrrrrr............

[stuart14]

bought some gemsthen not working the same problem. what do we do i cant get on support or game

[Sv0b0dan]

I don't know, I have been stuck to find a solution for an hour already :(

[Sv0b0dan]

Try contacting their merchant:
customersupport@ultimatepay.com

[Simmosgirl]

Nope I get the same. Can't log in. Brown screen go in to log in through profile andI am logged in so I can't do anything. Grrrr

[klickit]

ok almost 24 hours later and i hoped the 2am script would sort this, but it seems ive still got no chance on sorting this, and my rediculously expensive granite pit is gonna be gone grrrrrr. i really hope BB sort this soon, another bugged event and problems that shouldn't happen.

[Crille40]

Make me more angry that not have any support when start an new event, soooooo stupid of BB thinking all software are clean and works 100%. From what universe are they born?

[Boric123]

Yep im another one with the same issue brown or white screen just brought gems, Cleared all caches uninstalled programs tryed other browsers and no joy. Come on BB what give i would hate to loose 2 years worth of bucks and gaming time :(

[BB_Ravel]

The problem is being looked into right now. Thank you for your reports and screen shots as they allowed us to get a better idea of what is happening and that means the issue will be sorted faster.

[fishybreath]

Same problem here, game won't load for me since last night. Also bought gems yesterdaty

[Crille40]

Thanks god, im waiting nearly 20h now

[Narcil]

what else would you expect, lol even the gem buys are bugged.

[Crille40]

I can log in finally, waiting for a lot of gifts from u BB now......

[Sv0b0dan]

Ok I contacted them in the game support (with another account, since I couldn't contact them with this account), sent them my transaction ID, and now the page works.

[BB_Ravel]

Can you try to get in now and let me know if the problem persists?

[Crille40]

I get in now, just waiting for som nice gift as thanks for the problem :)

[KINGMAMOS]

I get in now, just waiting for som nice gift as thanks for the problem :)

Yes I agree -- now I know what an island abandoned for 20 hours looks like :( Mines depleted (including upgraded gold :( ) all fields gone marble stopped :( most wells depleted - resources used up so all in all quite a long time to rebuild

[fishybreath]

I'm back in, lost 12 hours prem though and like others production messed up

[Crille40]

We are GEM-Buyers and only we get this problem, so if they not want to give us REAL gifts its not good

[MrNehps]

I am back also, lost loads of my quarrys etc etc and time for getting presents....

[BB_Ravel]

It appears the issue is fixed for everyone. If you didn't already put in a support ticket about this, please do so as we need to be aware of the affected users.

[Thejollyone]

hehe seems only those with their purses and wallets open ;)

[nebi]

I can't send ticket to support right now, because i have forgotten the password to my e-mail account… but the play wont work in Firefox browser (newest version 34.0.5 in use). This is how the starting page looks like (see the attachment):

(game works fine in different browser)