Colony not delivering resources

[Algini]

I currently have three small rich colonies delivering granite, iron ore and marble. The latter two deliver their resources but I am receiving no granite. The colony shows as active and granite appears in the next yield but never in the resources to be gathered.

[Baggis]

I've had this myself, screenshots to prove it, logged it with support and got nowhere, no offer of a refund and they closed the ticket.

[Markos]

Refresh always solves that problem for me, clearing cache even.

[Baggis]

There was little opportunity to refresh for me, it was conquered about 6 minutes after I first checked and noticed the issue.

https://dl.dropboxusercontent.com/u/10686118/2015%2004%2029%20Colony%20Bug.png


https://dl.dropboxusercontent.com/u/10686118/2015%2004%2029%20Colony%20Bug2.png

[topgearfan]

I've had this myself, screenshots to prove it, logged it with support and got nowhere, no offer of a refund and they closed the ticket.

So working as intended?

[Baggis]

So working as intended?

It was forwarded to the developers for investigation...

[SwampHen]

You don't get resources from the colony while it is under attack, which is more likely with a granite colony than any other. If the attack fails, you will get the resources.

[Baggis]

You don't get resources from the colony while it is under attack, which is more likely with a granite colony than any other. If the attack fails, you will get the resources.

There's three yields missing, 396 granite. As you know, a colony can't be under attack for 18 hours.. besides, why was I then granted 14 granite after it was conquered then?

One attack can't stop a colony producing for 18 hours, I can't selectively collect three yields of granite without taking the other items so therefore it cannot be working as intended.

[FishSmell]

Maybe it was attacked 3 times (or more)? Do we know if attacked colonies don't produce resources only for the duration of the attack or the entire 6 hours?

[Baggis]

I don't see any logical explanation as to why it would not have yielded anything in 18 hours, therefore it must be a bug.