View Full Version : [OPEN] Stuck at Level 7
i have done all my quests through level 7. i have no open quests until i level to 8. but i have no quests to progress. is there a bug. i've done my masons and stone deposits. i have my gemologist. folks in the help chat are puzzled as well.
thanks
Edit by Fexno:
There are several suggestions on how to get past this point. Not all suggestions work for everyone, so I guess you should try them one by one if you have troubles getting to level 8. The problem we are trying to solve here is that the quests that are supposed to appear, don't show ( see this post (http://forum.thesettlersonline.com/threads/31379-level-7-quest-bug?p=284656&viewfull=1#post284656) for a screenshot)
I'll list them here (in order of the amount of work to try)
Click on an explorer in your star menu
Browser: Clear cache and cookies (http://forum.thesettlersonline.com/threads/25422) reload the game and send out the explorer
Steam: Reinstall the game and then send out the explorer
For some players this didn't work the first time they tried, but did work the next day (after being logged out for quite some time)
Open your building menu and click on the storehouse
Reload the game
in browsers you click on the navigation bar of your browser and press CTRL+F5.
in steam I guess you go home and open the game again ( not using steam myself )
Build, demolish and rebuild your provision house
If you tried these steps and still can't continue please contact Support using the contact form on this page (http://www.thesettlersonline.com/en/help-and-support) and provide them with detailed information on your problem.
Example of things you could add:
- A short description like "I am level 7 and have no more main quests in my questbook"
- A list of things you tried to resolve this issue yourself
- A screenshot of your questbook might help to resolve your problem sooner
Next to the problem above, there are also some ways to get yourself into trouble during the first 12 levels.
Don't build more buildings than asked by the quests, you might not have enough resources to continue later on.
If you did manage to end up in this situation it is probably best to contact Support, although demolishing buildings will give you back some of the resources
If you log out and leave for 12 hours (or so) during the initial quests, you might end up with a full storage while a quest asks you to transfer resources from you star menu to your storage.
Usually you can demolish and rebuild your tavern once or twice to free up some space in your storage
If you look and find deposits before a quest asks you to, it might be a long time before the desposit depletes and you can search again to complete the quest.
You need to wait till a stone deposit is depleted, but Copper mines can be removed by starting to build a mine and canceling the build order
Hello Kypris,
I am assuming that you don't see a "main quests" category in your questbook and that you already reloaded the game to see if that helped.
In that case I have no idea what else you could try yourself.
Please contact Support using the contact form on this page (http://www.thesettlersonline.com/en/help-and-support) and provide them with detailed information on your problem.
Things you could add:
- A short description like "I am level 7 and have no more main quests in my questbook"
- A list of things you tried to resolve this issue yourself
- A screenshot of your entire questbook might help to resolve your problem faster
Regards,
Fexno
captaingigner
20.08.15, 08:07
it says i have 3 missions done and it will not let me move on to others it says 1/1 done on each but nothing is working please help i am using steam so idk if that is different then normal games
try to stop and start any production building ( eg: sawmill, well, ...)
captaingigner
20.08.15, 08:20
i have done that already but the quests have nothing to do with that stuff it is mostly looking at settings or something like that
What is the name of the quest you are refering to?
captaingigner
20.08.15, 08:33
first buff system functions and first land i have deleted the provision house and rebuilt it then i have also made multiple ummm powerups i guess you could call them and i have put a few buildings to sleep and turned them back on so idk what to do
Hmm you are naming 3 main quests now. Let us focus on one and see if we can figure out the problem.
Can you post a screenshot of your entire questbook while you have the "First Buff" quest selected.
If you are unsure how to post a screenshot use this link: http://www.thesettlersonlinewiki.com/uploader.html
After uploading it will give you a line to copy and paste in your post.
Also often advised to log out and back in again (or just refresh the page).
Sometimes (luckily rarely though) the game misses a bit of information from the server and can halt progress. This used to mostly be it missing an xp award and forgetting to level up the player.
Always worth a try anyway, doesn't take long to refresh :) Good luck
LayuszKukisz
20.08.15, 09:59
Same Problem :
http://kepfeltoltes.hu/150820/Settlers_Bug_www.kepfeltoltes.hu_.png
Have you tried a page refresh?
Sometimes it forgets to add some xp
this seems to be a common problem cropping up with the new Steam players
Try to open your building menu and selecting a storehouse. (you don't have to build it)
This might trigger the quests in your questbook.
Please let us know here if that solved the issue
Have same problem .Built Provision House and no Level update
Try to open your building menu and selecting a storehouse. (you don't have to build it)
This might trigger the quests in your questbook.
Please let us know here if that solved the issue
The Storehouse is a level 8 building, if it can be selected at 7 something really is hinky. On the test server stuck level 7 can be sorted by selecting the Explorer but that doesn't seem to be working here.
Edit: Turns out clicking the Explorer, sometimes many times, has been working here. Especially after logging out for at least 15 minutes. While the Storehouse is a level 8 building clicking the greyed icon in the build menu, without building anything, seems to work for some people as well.
Out of curiosity, and while this doesn't seem to be affecting everyone, has anyone using UPlay or Facebook on http://www.thesettlersonline.com/ been stuck like this or is it definitely Steam-specific?
Edit: From feedback in various areas including this thread, thanks Lothoread, it's not a Steam-specific issue, though it shows more obviously with all the new people coming in via Steam.
i am only seeing it with steam players
players with this on browser just need to refresh, and all is good
and not to sound like a dumby but how do you refresh? using the f5 function key doesnt seem to do it.
on your browser bar is normally a round arrow, click that
Thejollyone
20.08.15, 14:15
Looking at the steam forums it appears it may be bugged because people have done quests before the chain requests told them to do so:
"BB Pandur: - I requested some help for that particular start quest issues. Basically, they appear when you do things (that you are not yet supposed to do) too early in the game. We look into this and I come back to you here asap"
proven by another player:
"I finally managed to fix the issue by tearing down the provision house (that I had built earlier already) and then sending the explorer out to do more exploring again."
so this may be the reason and at least one fix
Hi I am having this issue, can not level up past 7 and all quests/sub quests are finished: I followed all the recommended fixes and none have worked including taking down the PH. I am not on steam and have followed the quests to the letter.
captaingigner
20.08.15, 21:10
http://i1083.photobucket.com/albums/j381/skaterstud142/Screenshot%201_zpsxj27crky.png (http://s1083.photobucket.com/user/skaterstud142/media/Screenshot%201_zpsxj27crky.png.html) i could not load your website so i just kinda made a fake account on this thing let me know if it shows up
captaingigner
20.08.15, 21:29
i logged out of steam and got back on i cant really refresh the page and it is still stuck
BoltzLightning
20.08.15, 23:54
Hi there, same prob here since yesterday, steam player.
BoltzLightning
21.08.15, 01:06
Seems to be that my Xp has frozen at 650. tried doing acheivements to click over to Lvl8, I have 240 acheivement points and no extra Xp credited to lvl up. hope this helps with the diag.
BoltzLightning
21.08.15, 02:15
after daily login came up this time, seems to have fixed my problem.
It is very important for new settlers to follow the tutorial ( first 17 levels ) without doing / building
anything that is not a quest !!!!
You need to wait for a quest to be active before building something new / searching for deposits or land or buying something in the merchant.
If you follow the tutorial, you will reach level 17 in about 1,5 hour ( continues play ) where after that, you can buy / build / explore
how ever much you please.
Threads merged: "all missions are green and checked yet it wont let me move on", "level 7 quest bug?"
There are several suggestions on how to get past this point. Not all suggestions work for everyone, so I guess you should try them one by one if you have troubles getting to level 8. The problem we are trying to solve here is that the quests that are supposed to appear, don't show ( see this post (http://forum.thesettlersonline.com/threads/31379-level-7-quest-bug?p=284656&viewfull=1#post284656) for a screenshot)
I'll list them here and add it to the first post as well (in order of the amount of work to try)
Click on an explorer in your star menu
Browser: Clear cache and cookies (http://forum.thesettlersonline.com/threads/25422) reload the game and send out the explorer
Steam: Reinstall the game and then send out the explorer
For some players this didn't work the first time they tried, but did work the next day (after being logged out for quite some time)
Open your building menu and click on the storehouse
Reload the game
in browsers you click on the navigation bar of your browser and press CTRL+F5.
in steam I guess you go home and open the game again ( not using steam myself )
Build, demolish and rebuild your provision house
If you tried these steps and still can't continue please contact Support using the contact form on this page (http://www.thesettlersonline.com/en/help-and-support) and provide them with detailed information on your problem.
Example of things you could add:
- A short description like "I am level 7 and have no more main quests in my questbook"
- A list of things you tried to resolve this issue yourself
- A screenshot of your questbook might help to resolve your problem sooner
Next to the problem above, there are also some ways to get yourself into trouble during the first 12 levels.
Don't build more buildings than asked by the quests, you might not have enough resources to continue later on.
If you did manage to end up in this situation it is probably best to contact Support, although demolishing buildings will give you back some of the resources
If you log out and leave for 12 hours (or so) during the initial quests, you might end up with a full storage while a quest asks you to transfer resources from you star menu to your storage.
Usually you can demolish and rebuild your tavern once or twice to free up some space in your storage
If you look and find deposits before a quest asks you to, it might be a long time before the desposit depletes and you can search again to complete the quest.
You need to wait till a stone deposit is depleted, but Copper mines can be removed by starting to build a mine and canceling the build order
I keep reading this line its getting very old very quickly. Reality check here I have followed the Quests as per with no jumping ahead, and have followed your sticky plaster solutions too, I have tried them all more than once and am now bored and frustrated with this- what I now consider to be a fob off. I am not on Steam and yet I find myself unable to move beyond level 7, your fixes and work around's are obviously not the solution here for everyone and it has become evidently clear you don't know what is wrong. This is happening to many, too many players are being effected for it to be all the players fault and not all players are on Steam, what you have is a Black Swan, something unexpected, meaning there is something wrong with your game and you need to fix it. So with the greatest of respect stop blaming all the players and do please sort it out-work the problem not the players. As for support I respectfully request you tell them to get a response out to me its been over 24hrs!
I keep reading this line its getting very old very quickly. Reality check here I have followed the Quests as per with no jumping ahead, and have followed your sticky plaster solutions too, I have tried them all more than once and am now bored and frustrated with this- what I now consider to be a fob off. I am not on Steam and yet I find myself unable to move beyond level 7, your fixes and work around's are obviously not the solution here for everyone and it has become evidently clear you don't know what is wrong. This is happening to many, too many players are being effected for it to be all the players fault and not all players are on Steam, what you have is a Black Swan, something unexpected, meaning there is something wrong with your game and you need to fix it. So with the greatest of respect stop blaming all the players and do please sort it out-work the problem not the players. As for support I respectfully request you tell them to get a response out to me its been over 24hrs!
Lothoread, have you sent an actual ticket to support via the support contact form, or have you only posted here? Support will contact you via the email you used to sign up to the game. You get an auto-reply at first, then a reply from someone from support. This can take some time if they have a large amount of tickets to deal with.
Yes Kit I did, not to worry because my next ticket is to ask for the account to be deleted. Thank you for your concern it is much appreciated and happy gaming :)
Survivor19
21.08.15, 11:39
i have the same problem with first buff!!!any solution???
Well i cant explore any more sections so. i just sent a ticket and lets see how long it takes
A suggestion from earlier today:
[11:36] Pannie: for those stuck with the level 7 bug.. clicking the explorer didn't help me yesterday, but after i logged out overnight and came back, clicking the explorer opened new quests
Whether that was something to do with logging out for at least 15/20 minutes so the server resyncs or something in the nightly script that runs in the wee hours (BST), or just sheer dumb luck isn't clear but it's something to consider. On returning run through the list of suggestions again and see if something works that didn't before.
See the first post: here (http://forum.thesettlersonline.com/threads/31379-level-7-quest-bug).
Silverwolf85
22.08.15, 09:36
*Het is al 2 dagen geleden dat ik contact heb gezocht sinds mijn account geblokeers is ik wacht nog steeds op antwoord*
i also got stuck on lvl 7 on steam and made a account on the website (aparently i already had 1 from beginning 2014 ) and played on that till lvl 12 woo no bugs.
and now im blocked on this couse of 2 account they say. i send a support ticked to delete my steam one and i still have no awnser to the problem.
still w8ting for the email with the link to delete the steam account and i replyed with that i accept the terms and my mail adres with it.
same problem but im done all tips what are posted here and looks like no 1 fixed my problem, and bottom of the cake i am STEAM user. I sended support ticket.
Miss_Lanceherlot
23.08.15, 00:59
Unable to progress any further. Will not allow building of Provisions building or storage. Will not allow to add settlers to Mayor's house.
Have done: Explorer, Geologist, plenty of wood and stone, fishing, buffed food. Have emptied 'cookies' on computer, rebooted computer.
Unable to upgrade to provide more storage. Bought jewels for upgrade, game will not allow it.
What else can be done?
Lord-Taranis
23.08.15, 02:36
Had a friend recently sign up and they have this problem too. Got to level 7 and couldn't proceed.
Had a look and it seems the "First Buff" quest is the one at fault, as she completed the first part "Complete the quest Food usage" but the next part, "Complete the quest The Provision House" never activated despite only requiring level 7. So now she is stuck at level 7 and she has tried relogging but has no way of getting more experience.
Im having this problem with level 13
ROLANDHOLLANDER
23.08.15, 07:45
Another solution came up this morning by McMaccaroni on north Isle: had to reinstall the game on steam and then click on the explorer in his star menu. After that the problem was solved.
Silverwolf85
24.08.15, 10:01
howlong do i have to w8 for a email from the support ? its been 3 days and im srry for my previous post i didnt think there was harmfull info in it.
(same problem)
I have 2 accounts, my account is working fine, iam level 24, but my son have been stuck on level 7 with exactly the same problem,same quest, same exp bar and same level , he have been stuck for a weak,i have try all suggestions, but nothing seems to work, i send 2 tickets, and still no answer or solutions to the problem,i am playing the game because of my son,and we have been playing with my account for now,but is not what we wanted, now i have almost 20 more levels, and is not point of continue playing, if this is issue/problem is not resolve soon.
I have nearly the exact same problem, same image so no need to upload another. . .
Evilkiller99
24.08.15, 10:22
Just a suggestion, maybe would be a short time solution until the problem is resolve, to give a xp gift for those players with this stuck issue, so they can level up to 8 and continue playing ?
Princess_Therese
24.08.15, 11:18
I've just gotten my quests back and I'm using Steam. After being stuck for a couple of hours and trying all the aforementioned fixes (nothing worked for me).
Here's what I did.
On your Steam account page right click on the Settlers Online file and select Properties at the bottom. Then select Local Files then select Verify Integrity of Game Cache. For myself this produced "1 file failed to validate and will be re-aquired"
I then re checked with no errors.
I reloaded Settlers and still nothing worked.
I exited my steam account and logged back in 30 minutes later.
On re entry nothing changed but when sending the explorer out explore new quests started popping up again.
I'm now on level 8 and proceeding as I expected.
Silverwolf85
24.08.15, 11:22
i cant play couse they blocked my accounts of having 2 ( steam and website) and im still w8ting for them to send a mail to delete my steam game and unblock the websites account so i can finaly play again here. i made the websites because of the lvl 7 bug on steam.
You all need to realise that support do not work on the weekend, so tickets sent late on friday or over the weekend will not get a reply till monday at the earliest
Silverwolf85
24.08.15, 12:52
do i need to send a new ticked now with the info and awnser from the last mails ?
Evilkiller99
24.08.15, 13:00
I made 2 new accounts, 1 with steam and the other via the web browser, i did all the missions step by step, and got stuck on level 7 with both accounts.
Silverwolf85
24.08.15, 17:52
another day passed and still no awnser/help on my ticket since last thursday
i have level 7 and Provision house.but my quest stuck
another day passed and still no awnser/help on my ticket since last thursday
According to my records, the only unanswered tickets you have are the ones sent yesterday. Please make sure to check the email associated with your account(check spam and junk also).
Please send me a private message on the forum and include the unanswered ticket number if you haven't received anything yet and I will be able to help.
Silverwolf85
25.08.15, 10:42
i did get a responce yesterday after i made this post at 9:52 PM about 2h after. now im w8ting for the reply on the info i send back. tnx though for taking your time to respond here.
had to change a email adres and now w8ting for the awnser on that to get the next step to deletion of my steam TSO account.
Silverwolf85
25.08.15, 12:15
i have send you a PM with the current state of the ticked
Silverwolf85
25.08.15, 15:39
my steam version finaly has been deleted and im back playing the game where i left last thursday.
thnx for the persons from the support who helped me.
I'm stuck too at lvl 7. This sucks
I had built a Provision House too early, so I demolished this and sent out my explorer again and it fixed the issue.
But....I'm now stuck at lvl 17 with the same issue :/
Got stuck at level 17 too but just refreshed the browser and it solved that problem :)
Have same problem demolshed provisions house re-installed game blah blah still stuck :s
A solution to this issue is in progress and it will probably be implemented next week.
I am playing with UPlay and I am stuck in the same exact way.
The Storehouse is a level 8 building, if it can be selected at 7 something really is hinky. On the test server stuck level 7 can be sorted by selecting the Explorer but that doesn't seem to be working here.
Edit: Turns out clicking the Explorer, sometimes many times, has been working here. Especially after logging out for at least 15 minutes. While the Storehouse is a level 8 building clicking the greyed icon in the build menu, without building anything, seems to work for some people as well.
Out of curiosity, and while this doesn't seem to be affecting everyone, has anyone using UPlay or Facebook on http://www.thesettlersonline.com/ been stuck like this or is it definitely Steam-specific?
Edit: From feedback in various areas including this thread, thanks Lothoread, it's not a Steam-specific issue, though it shows more obviously with all the new people coming in via Steam.
As promised, a solution will be implemented tomorrow, in accordance with the Change Log here (http://forum.thesettlersonline.com/threads/31471-Change-Log-01-09-2015?p=285380&viewfull=1#post285380).
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