Trade not working

[geezer123]

Since event update trade is not working.:mad:

EDIT: Please try this quick-fix until we find something more permanent:


Open the trade office and click on offer.
You should see it empty.
Now you close this window, click on request.
Then click back on offer
Trade should now work.


EDIT2: this appears to only fix not being able to see trade, but you still can't request. Hold on just a bit longer folks ;). - BB_Saqui

EDIT3: We would like to inform you that a game hotfix will take place on October 18th (later today), from approx. 12:30 BST until 14:30 BST. This is to resolve an issue with trading.

Thank you for your patience!

[Thejollyone]

same here:
latest chrome
refreshed/cleared cache no joy

http://prnt.sc/cvq70p

[LauraaS]

trade is not working for me either. what's the solution ?

[sortrumlegomand]

Same here :-(
http://prnt.sc/cvqgb6
Using firefox

[lordloocan]

Same, and for 7 now in guild:

http://prntscr.com/cvqb8v

Trade stays greyed

[jason_shotter]

cant get anything up in trade window all is blank prntscr.com/cvqb3r
http://i.imgur.com/FARm4V3.png

[Mortallicus]

Same here, chrome all updated and cleared caches.

http://prntscr.com/cvqc2w

I cannot trade with a friend or on Trade Office.

[MigFin]

My error is exactly the same :(

[Celin-angel]

mine same
http://prntscr.com/cvqcax

[mystry]

same problem on here and every one i have spoken to

[Notious]

Trade not working. Same issue as posted screenshot by thejollyone.

[DenFede]

Same

http://prntscr.com/cvqcyz

[Rapidlywild]

Trade not working for me either :((

Using Chrome browser http://prntscr.com/cvqcx3

[Kozlic]

Same thing as everyone else when trying to set up a new trade the window is blank.

[whitewolf69]

arghhhhhhhhh

[Orca45]

same here, doesnt work

[rabitak]

same here...not sure why every1 should post screenshot if it looks like the first one

http://prnt.sc/cvq70p

[Andyfrog]

nor me https://postimg.org/image/al0xsn2ln/

[topgearfan]

window was blank now i get the list but cant choose anything

[Bartlettis]

Me too just blank window on Chrome---ups now trade is back but as topgearfan i cant choose anything

[Valiant]

Same as everyone else, no options in trade

[sk_setttler]

same here...same pic as posted before

[needtoplay]

Same here.................

[Metawe3]

trade not working with others
https://up.harajgulf.com/do.php?img=1184451

[tomtom]

trade not working have refreshed still no joy http://prntscr.com/cvqgbv

[jovanka]

same here :(

[faiyaan]

can't pick items on 1:1 trades from myself but can pick counter offer and same with TO trades, but can buy others offers from TO :) wierd bug indeed

[pccenter]

if you chose the select price tab fisrt then working

[bildo]

trade not working

[BB_Saqui]

Please try this quick-fix until we find something more permanent:


Open the trade office and click on offer.
You should see it empty.
Now you close this window, click on request.
Then click back on offer
Trade should now work.


EDIT: this appears to only fix not being able to see trade, but you still can't request. Hold on just a bit longer folks ;).

[Thejollyone]

Please try this quick-fix until we find something more permanent:


Open the trade office and click on offer.
You should see it empty.
Now you close this window, click on request.
Then click back on offer
Trade should now work.


still will not work
http://prnt.sc/cvqoxe you can see theres no quantity box there

[BB_Saqui]

still will not work
http://prnt.sc/cvqoxe you can see theres no quantity box there

Indeed you're correct - was just something we tried while waiting for a more permanent fix. We're working on it guys!

[Xibor]

Same here

[unicornlinzy1]

Not working here either, tried that bb_Saqui and it doesn't work...plus tried all the usual and nothing :(

[whitewolf69]

must be working for some pumpkins for sale on there :(((((

[SnowBlizz]

Some info, I opend the "ask for" part and changed the layout for selected resources and this is mirrored in the "offer" tab, and none of the selections there seem to work.

Seems like only the "ask for" part is showing instead of the "want to offer".

[Xibor]

Infuriating! :(

[Danny3636]

well well not working here either.....

[Loukoulos]

Same here

[qawpaw]

´+10

[BB_Saqui]

We would like to inform you that a game hotfix will take place on October 18th (later today), from approx. 12:30 BST until 14:30 BST. This is to resolve an issue with trading.

Thank you for your patience!

[SnowyExWarrio]

Nice use of the test server!! NOT

[lordloocan]

Thanks BB_Saqui for getting onto this so quickly, and for keeping us informed at all stages. Many times in the past we have been ignored/kept in the dark. Nice to see far greater communication from 'above' at last.

[MarkG]

it's something you will get used to snowy, rare that any game updated doesnt result in at least 1 bug that needs a hotfix maintenance to fix, we have all got used to there being extra maintenance on day one of events now after 4+ years of playing TSO :)

[Selarr]

I assume TO on the test server is used far far less than in live game. Fewer test cases = increased likelihood of nasties getting through. Moral - we must all use test server more before updates go live.

[BB_Saqui]

I assume TO on the test server is used far far less than in live game. Fewer test cases = increased likelihood of nasties getting through. Moral - we must all use test server more before updates go live.

Any use of the test server will help us prevent these sort of bugs from happening, so it's very much appreciated. However it goes without saying that sometimes things just aren't discovered until they're put into a live environment (with thousands of players). Our goal is always to prevent these from happening in the first place, but if they do occur, we try to fix them quickly to minimise any disruption for you guys.


Thanks BB_Saqui for getting onto this so quickly, and for keeping us informed at all stages. Many times in the past we have been ignored/kept in the dark. Nice to see far greater communication from 'above' at last.

Thank you for the kind words. I know how much you all look forward to the Halloween update (my favourite too!), so squashing this issue was top priority this morning. I will endeavour to keep this sort of communication with you guys consistent in other future occurrences.

[Xibor]

It was quite frustrating when the trade was not working, but I also want to congratulate BB on a timely fix to the problem - so at least things were fixed in a reasonable time frame and there was good communication on the issue. Cheers!!