View Full Version : Cant close info window so I can play game [16515]
Dear fox-ish Settlers,
With the latest Firefox version (49.01) many details changed "under the hood". This caused an invisible layer now to disappear when the game is started. As a result nothing can be done inside the game, although it's loaded properly.
http://static.cdn.ubi.com/0034/int/website/pictures/logo_firefox.png
Our developers are working on a fix. Since it's a website based issue, no game update is needed to apply the changes. We will update this post once the improvement is deployed.
How can you still play?
Please use our "Slim Browser (http://www.thesettlersonline.com/en/download-game)" to be able to play
Use Firefox portable (https://duckduckgo.com/?q=firefox+portable+48.0.2) version 48.0.2 or lower
Use another Browser like Chrome, Edge or Internet Explorer
Thank you for your patience!
EDIT: a hotfix has been deployed which should resolve this issue. Please report if this worked or not in this thread.
EDIT2: OK - so the hotfix will allow you to log in normally and get past the window, but multiple reports suggest that Firefox still suffers from a huge amount of lag since version 49.01 went live.
This is due to the "Protected Flash" option being automatically turned on by default with the new version. You'll need to follow this guide to turn it off (https://support.mozilla.org/en-US/kb/adobe-flash-protected-mode-firefox), and you'll notice the lag disappear.
IMPORTANT EDIT Today there was a Firefox update to Version 49.0.2 - please can you make sure you've downloaded this latest version. In its changelog there's a specific fix for these issues:
Asynchronous rendering of the Flash plugins is now enabled by default. This should improve performance and reduce crashes for sites that use the Flash plugin. (Bug 1307108)
You can download this new version here (https://www.mozilla.org/en-US/firefox/new/).
Sitting on a Macbook Pro everything is updated, game loads can't click anything.
edit: works fine in chrome
Since the last update and hotfix I can't get the Halloween info window to close so I can play the game. My game is fully loaded behind the screen but I can't play or click on anything on my screen so I can play. I can't even get to the support page to send a report.
http://prntscr.com/cvtus4
http://prntscr.com/cvux7o
still cant close this window which means I am also losing out on being able to gather my collectibles, including the pumpkins........
Please fix this asap
tassiejimbo
18.10.16, 14:35
i have the same problem i can see sombody highlighting stuff on my home island but i cant get the Halloween info window to close so I can play the game.
tassiejimbo
18.10.16, 14:35
i have the same issue
MaelstromJ
18.10.16, 14:56
Same here and its slowing stuff running in other windows too !
MaelstromJ
18.10.16, 14:58
In fact its freezing everything else until i close it.
i have the same problem i can see sombody highlighting stuff on my home island but i cant get the Halloween info window to close so I can play the game.
Since the last update and hotfix I can't get the Halloween info window to close so I can play the game. My game is fully loaded behind the screen but I can't play or click on anything on my screen so I can play. I can't even get to the support page to send a report.
http://prntscr.com/cvtus4
http://prntscr.com/cvux7o
still cant close this window which means I am also losing out on being able to gather my collectibles, including the pumpkins........
Please fix this asap
Can you try refreshing the game, making sure Flash Player is up to date, as well as clearing your cache.
I have the same problem. Restarting and clearing the cache does not work. The problem seems to be related to firefox atm.
I logged on after the servers went up, before the emergency patch, and it worked then.
After the emergency patch it stoped working.
I logged on on another computer and there I can log on with firefox. On that PC I have not loged on before the emergency patch this afternoon.
I have the same problem. Restarting and clearing the cache does not work. The problem seems to be related to firefox atm.
I logged on after the servers went up, before the emergency patch, and it worked then.
After the emergency patch it stoped working.
I logged on on another computer and there I can log on with firefox. On that PC I have not loged on before the emergency patch this afternoon.
So do other browsers work fine then? And can you confirm that Firefox doesn't work on one PC, but does on another?
Can you not close the window via the Green Arrow or the Cross in the top right?
Just need to narrow this down :).
MaelstromJ
18.10.16, 15:52
Ive tried chrome the game works alas it looks awful on chrome not half as sharp as on firefox theres also a black line running through the game area on chrome.....I need to research how the chrome viewer - which looks pretty basic - works. Whats happening in settlers when you run it on firefox is also impacting on every other open tab.
Can you try refreshing the game, making sure Flash Player is up to date, as well as clearing your cache.
I have already done all that at least three times before I posted about this problem. After reading the other players post regarding firefox, I tried loading the game in chrome and was able to close the screen and start playing. So it appears the issue lies with the update and firefox.
MaelstromJ
18.10.16, 16:13
Its something to do with Firefox ...game seems to play ok on IE
tassiejimbo
18.10.16, 18:28
yes its not working on firefox no matter what i try
Firefox is not frozen, I can switch tabs and surf on them but nothing happens when I click on anything on the tab running Settlers online.
I have tried to click on alla possible buttons areas that you are supposed to be able to click on but there is no reaction.
It just keeps on showing the Haloween window with tips.
On the same PC Chrome works fine still.
I'm playing with Firefox now - no issues here. I'm on version 49.0.1.
The same problem for me with Firefox. Tried on another PC with Firefox and working just fine even with very old flashplayer. Tried with IE on the same PC where Firefox is problem and working fine. Again run on Firefox with cache and cookies deleted, still problem. What more, I was able to play after today short maintenance, problem start when run game again a half hour ago.
i had the same problem with waterfox the 64bit version of firefox i went back to version 46 which works ok it seems that the problem is with the update after that version just reload an old one and it should be ok
I have the same problem with firefox i can see sombody highlighting stuff on my home island but i cant get the Halloween info window to close so I cant play the game.
I try with IE and working but i cant have open two browser.
Ok, got some more info.
My 2nd PC that worked with firefox. It only worked during the first session that lasted during the whole evening.
After shutting off my PC over the night firefox do no longer work on that PC either.
Exakt same problem as the first PC I tried on.
First time all works fine, 2nd time there is no reaction from the tab running settlers online. All other tabs works fine.
Please remove the "beautiful" info window - it's not so informative and now it's not closable - and I don't want to miss my adventure time beacuse of it, I'm just up to hit next level.
P.S. I had mouse issues also in other tabs because of it.
same now, again start pop up blocked game
hi same here this morning
info window not closing, game unplayable
thx in advance for fixing it
Brillefjaes
19.10.16, 09:00
Hi.
Yesterday I played the game without problems in FF.
Today I can't get rid of the info window.
I can see people visitting my island, and I see/hear them clicking my collect. But I can't do anything.....
Please fix it :S
Thank you
Confirm this; played fine this morning, until about hour ago had to restart browser (FF). After that game loads but I can not click to start game, everything else works fine in FF, I updated Flash but no help.
Same thing happens using standalone client with Flash plugin.
Using Chrome or Edge works fine.
Please provide some stimation - will we be able to play today? Tomorrow?
Alright guys we're looking into this issue with Firefox. Can everyone please give me the Operating System they're using, as well as the version number of their Firefox browser.
In the meantime, you should be able to play the game with another browser until we have this sorted out e.g. Chrome, Internet Explorer.
Thanks for your cooperation!
polarbarez
19.10.16, 10:17
FF 49.0.1 xp 32 bit
worked fine all day then restart FF and locked out
FF 49.0.1 xp 32 bit
worked fine all day then restart FF and locked out
Was that a 32-bit OS or a 32-bit FireFox?
You can check Firefox's bit version by doing the following:
Open the “Control Panel”.
Click on “Programs”.
Enter “Programs and Features”.
Check the list of installed programs for “Mozilla Firefox”.
Check the information in the bracket.
x64 = 64bit version // x86 = 32bit version
Windows 10 Pro v1607 64bit
Firefox 49.0.1 32bit
Flash 23.0.0.185
- same problem with nw.exe when using Adobe Flash Player plugin. Btw, nw.exe is complaining about VLC plugin???
I just noticed that some other flash games are having problems with button detection, Angry Birds Friends is one.
MaelstromJ
19.10.16, 11:42
Windows 7 neither the 32 or 64 bit versions of Firefox are working . Currently playing on ie - works ok. Worked on chrome quality of game on chrome awful.
im having the same issue right now using firefox, im losing pumpkins fast need a fix asap
Same here...I thought that I was the only one having this issue.
Here's a new bout of workarounds for you to use to try and resolve the issue:
Change the Browser as it seems to only affect the 64-bit version of Firefox.
Check in your Firefox URL-Line if a blocknotification appears. Add the page to the trusted sites + refresh the page.
Deactivate ALL Addons or deinstall those.
Completly deinstall firefox and reinstall it.
Please try these and report back - thanks :)!
i cant access the game either all of a sudden.
http://prntscr.com/cw7tjh
Hope these "workarounds" are jokes.
Did what you said reinstalled everything including flash... still not working. 8h ago all was working just fine. i use FF for more then 10 years now and never had issues, now if i want to play this i need to use IE or other browsers... really? Not gonna happen.
Latest FF version and Flash freshlly installed, no addons.
Windows Pro. 7 64 bits
bluebyte you are making no sense
blute byte quotes from previouse posts "
So far, internal testing suggests that only the 64-bit version of Firefox is affected, so try the 32-bit!
Change the Browser as it seems to only affect the 32bit version of Firefox."
?
Guys - we're trying our best to troubleshoot this, but what we don't need right now is insults and non-constructive posts. This thread is for troubleshooting the recent issue with Firefox.
Please work with us to try and resolve this, and keep anything off-topic to their own separate threads.
bluebyte you are making no sense
blute byte quotes from previouse posts "
So far, internal testing suggests that only the 64-bit version of Firefox is affected, so try the 32-bit!
Change the Browser as it seems to only affect the 32bit version of Firefox."
?
That was a mistake on my part, and I've corrected it. However we've now discovered that this issue affects both 64-bit and 32-bit.
im using firfox version 49.0.1 windows 7 x86 version
Still blocked for me, using firefox last version, flash last version, and window 10 edu 64 bit
thx for attention
same problem after last maintenance
Same problem here, windows 7 pro 64 bit, FF 49.0.1 32bit.
Just to update you on the Firefox login/non-responsiveness issues:
We are making progress with our investigation into this issue - it's much bigger than just TSO, but is also affecting other Flash Player games. While we try to find a fix, we ask that you use alternative browsers such as Chrome or Internet Explorer.
Thank you for your patience!
Hello all - can you all follow the steps in this guide (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). DE region is using this fix and it works for them. Please let me know how it goes.
SVAMPSOPPA
19.10.16, 15:58
Same issue with game-have updated all drivers,tried flash with and without protected mode-cant play
SVAMPSOPPA
19.10.16, 16:05
Refreshing Firefox solved issue : )
Refreshing Firefox solved issue : )
By refresh did you mean following the guide I linked?
Yes, following that guide Firefox gets reset. Game works again. So problem was with FF, not game.
Refreshing worked, so let's hope that this bug won't be back tomorrow
polarbarez
19.10.16, 17:28
32 bit os
have the same problem ..... can't play game .... all my elite mines would have depleted by now ... i hope i get new one's because it is NOT my fault ... it is TSO, all other online games ( 2 ) which i play .... NO PROBLEM so it is not my browser etc .....
this has happende since the last update !!!!!!
Hello all - can you all follow the steps in this guide (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). DE region is using this fix and it works for them. Please let me know how it goes.
Thanks Saqui - worked a treat ;-) mine has been working fine but hubby had the problem, did the fix all OK now
MaelstromJ
19.10.16, 17:54
Refresh didn't work here unfortunately.
Areop-Enap
19.10.16, 18:07
Refresh worked for me. Still, quite an annoying bug. Hope it won't resurface...
Thanks Saqui - worked a treat ;-) mine has been working fine but hubby had the problem, did the fix all OK now
yep, refresh works
polarbarez
19.10.16, 19:52
Refresh worked but stripped FF of all add on and plug ins.
When thoses were added back it quit working again
Correction of my previous post that I had no problems with Firefox. Today (with no other system/software changes from yesterday) I could not get rid of the info window and could not play. Nothing could be clicked on (in fact a normal click target didn't even highlight) and I couldn't scroll the map. I could right-click and view page source, etc. so it wasn't that Firefox was locked up it was like it couldn't talk to Flash or something. Restarting the browser had no effect. I did not reboot.
Started Chrome and everything worked fine. So I have no idea what is going on with Firefox.
topgearfan
19.10.16, 22:04
Hello all - can you all follow the steps in this guide (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). DE region is using this fix and it works for them. Please let me know how it goes.
maybe you should warn that it messes up the browser.. even the help text said that plugins wont be removed but mine are gone
same here ... refreshed etc ... i have mines that need refilling ... i have one other game i play and that is 100% just TSO since today
tried all day ( notall day but often )
i have mines that cost gems ... they need refilling so i want some compensation from TSO
yep, refresh works
After logout, and login after few hours, again same problem. Some code is wrong in startup, popup window :(.
Please correct this.
SVAMPSOPPA
20.10.16, 00:38
Issue is fixed with firefox refresh, But has to be done every time prior to login, major pain
SVAMPSOPPA
20.10.16, 00:43
Not happy
when you do the refresh thing, it all works fine, UNTIL you log out, and try to log back in.... then its the same all over again.
Obviously (and as usual) BB developers fail to fully test new stuff before introducing it... about time you got some decent programming staff who know what they are doing.
VERY CROSS AND CRANKY FAIRY!!!!
I'm not sure where the problem lies, but in order to help provide as much information as possible:
Using Windows 7 home premium,
Chrome version 54.0
Firefox version 49.0.1
I allow Chrome to take care of keeping Flash current (Flash reports version 23.0.0.185 which matches what Flash says is the most current)
A couple months before the Halloween update I started using Firefox at work because it's a little easier on the battery if I'm not by a power source - and I always use Chrome at home. I never had any problem with Chrome or Firefox.
After the Halloween update (not the first day, but starting this morning 09:00 NZ time) Firefox can't get past the info window to log in. Closing and restarting the browser did nothing. I have not tried any of the fix methods mentioned. Chrome continues to function normally.
Since I have made no updates of any kind (drivers, Windows update, etc). between Firefox working and then now not working I must assume it was something in the Halloween update.
Hope any of this helps....
BTW - Chrome updated from version 53 to 54 and now the text in the game is really small. I have to zoom to 110% to make them like they were. Be prepared for this if you run Chrome. I'm going to try to adapt to the new size because zoom can cause issues elsewhere, but my eyes aren't what they used to be...
(why oh why do people change things like this on users ?!?)
the browser reset work - but dont stay - I used it yesterday and could play, but this morning game again freeze after login - so no need to use it.
Firefox Refresh worked for me
Another one who did the refresh yesterday and then today find the problem is the same.
1 station - Windows XP 32-bit FF 49.0.1 - NO problems /without refreshes etc/
2 station - Windows 7 Pro 32-bit FF 49.0.1 - STALL
No dudes, it's not FF.
just had the same problem its Haloween event,
was using Firefox and could not click on anything
had to install Chrome, now game works perfectly , only one problem: i hate Chrome...
edit: date is 2016.10.20
moved
had the same problem refreshed firefox seems to have fixed the problem
fire fox refresh fixed the problem
refresh firefox help for one login to settlers. Another login and issue is back.
Game not working on Firefox. Game loading ok but not taking commands with mouse or keyboard. Problem probably started after new Java version. Working ok on Google Chrome though. Any ideas?
Merged
Same problem here. Game starts up untill the welcome screen. No reaction on any mouse activity or anything else. So not able to log in. :(
I did the refresh yesterday. Today it´s the same problem.
Please remove this damn window...
Haven't been able to log in since the event started and lost my log in bonus...
ladyrachel
20.10.16, 08:21
thank you, did this guide and everything back again :)
Moongaming
20.10.16, 08:56
Yesterday the same problem occurred for me :(
all other games are fine just TSO !!!!! bet all my mines have run out even the expensive ones i bought !!!!!!
would be nice IF AND WHEN i get back on again they will be replaced by BB !
Dear fox-ish Settlers,
With the latest Firefox version (49.01) many details changed "under the hood". This caused an invisible layer now to disappear when the game is started. As a result nothing can be done inside the game, although it's loaded properly.
http://static.cdn.ubi.com/0034/int/website/pictures/logo_firefox.png
Our developers are working on a fix. Since it's a website based issue, no game update is needed to apply the changes. We will update this post once the improvement is deployed.
How can you still play?
Please use our "Slim Browser (http://www.thesettlersonline.com/en/download-game)" to be able to play
Use Firefox portable (https://duckduckgo.com/?q=firefox+portable+48.0.2) version 48.0.2 or lower
Use another Browser like Chrome, Edge or Internet Explorer
Thank you for your patience!
EDIT: a hotfix has been deployed which should resolve this issue. Please report if this worked or not in this thread.
Had same issue yesterday.
It had 2 versions of Flash installed (version 20 and 23) and i couldn't delete or deactivate just one.
So i deleted Flash and Shockwave, deleted Firefox, re-installed everything and make from FF a fresh version.
Worked fine after that.
Edit : But apparently today is the same issue
Waterfox which is a Firefox browser supported by Firefox works perfectly for 64 bit machines. not sure if its same for 32 bit system Chrome and Microsoft Edge also work as I had the problem last night and kept trying different things. not sure if this helps :)
Just tried to login using firefox and was able to click the message and access the game. Thank you TSO for fixing this Firefox issue!
Added Note: There is a bad lag happening though
Just tried to login using firefox and was able to click the message and access the game. Thank you TSO for fixing this Firefox issue!
Added Note: There is a bad lag happening though
Is this lag still occurring if you try and relog into the game?
Is this lag still occurring if you try and relog into the game?
Hi BB_Saqui I cleared cache then logged out and back into the game and the lag is still happening, the game is taking a long time to fully load also
Hi,
I saw I had the issue this morning. I did absolutely nothing (no cache clearing, no reset, no firefox reinstallation) and used Edge instead.
I just tried with Firefox again, and it works perfectly. I can click to get rid of the first window, no lag, no slowness...
Thank you !
I can use firefox again, but am also experiencing very bad lag. Clicking on anything in the game takes an age to register.
Hi,
I saw I had the issue this morning. I did absolutely nothing (no cache clearing, no reset, no firefox reinstallation) and used Edge instead.
I just tried with Firefox again, and it works perfectly. I can click to get rid of the first window, no lag, no slowness...
Thank you !
I can use firefox again, but am also experiencing very bad lag. Clicking on anything in the game takes an age to register.
Can you both supply me with your OS version and Firefox version? Let's see if we can spot something. Thanks! :)
Sure !
Windows 10 pro 64bits (with all updates, including 10th anniversary) Firefox 49.0.1 (i don't remember installing a 64bits version, and about firefox says nothing about 64bits, so I guess it's the 32bits one).
Can you both supply me with your OS version and Firefox version? Let's see if we can spot something. Thanks! :)
Microsoft 8.1
Firefox 49.0.1 x86
Just to be sure, I just rebooted the computer. Launched the game again with Firefox, and still behaving like it always has.
Oh, and about : plugins says :
Shockwave Flash
Fichier : NPSWF32_23_0_0_185.dll
Chemin : C:\WINDOWS\SysWoW64\Macromed\Flash\NPSWF32_23_0_0_ 185.dll
Version : 23.0.0.185
État : Activé
Shockwave Flash 23.0 r0
OK - so the hotfix will allow you to log in normally and get past the window, but multiple reports suggest that Firefox still suffers from a huge amount of lag since version 49.01 went live.
This is due to the "Protected Flash" option being automatically turned on by default with the new version. You'll need to follow this guide to turn it off (https://support.mozilla.org/en-US/kb/adobe-flash-protected-mode-firefox), and you'll notice the lag disappear.
OK - so the hotfix will allow you to log in normally and get past the window, but multiple reports suggest that Firefox still suffers from a huge amount of lag since version 49.01 went live.
This is due to the "Protected Flash" option being automatically turned on by default with the new version. You'll need to follow this guide to turn it off (https://support.mozilla.org/en-US/kb/adobe-flash-protected-mode-firefox), and you'll notice the lag disappear.
I really doubt that problem is in firefox 49.0.1, I updated to this version on 26th september and problems with login started yesterday and lags occured after "hotfix"
refreshed ... got on ...... no chat ...... island bare because it takes ages to load !!!!!
all mines dead including my granite ..... not very happy indeed PLEASE sort it BB
I really doubt that problem is in firefox 49.0.1, I updated to this version on 26th september and problems with login started yesterday and lags occured after "hotfix"
Agree, I got version 49.0.1 23rd of September, long time ago this issue started. Now I can go into game but playing is not possible. It's like my CPU is on 100%, everything is so slow, delayed reaction. Turn off protected flash didn't help.
topgearfan
21.10.16, 09:03
same here
+the welcome window and daily login bonus window did not appear at all!
Today there was a Firefox update to Version 49.0.2 - please can you make sure you've downloaded this latest version. In its changelog there's a specific fix for these issues:
Asynchronous rendering of the Flash plugins is now enabled by default. This should improve performance and reduce crashes for sites that use the Flash plugin. (Bug 1307108)
You can download this new version here (https://www.mozilla.org/en-US/firefox/new/).
Downloaded that, but what a pity that game won't allow me to log in with FF.
needtoplay
24.10.16, 09:05
I did the update to ver 49.02 and now zooming in and out with the mouse wheel is unpredicted, it is not steady at all and made the game hard to plat. Even zooming in via the keyboard is useless.
It is a Firefox issue because the game plays ok in Opera and Chrome on Windows pc and Safari on an Imac.
I am surprised no-one else has posted this problem.
I cannot play with FireFox atm, currently using Chrome, but not my favorite browser.
Do not know if a solution has been found yet :confused:
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