Still no codes for Xmas

[Rhylian]

I saw today in chat people were getting a code for xmas. I have everything enabled so you would think I would also get one. But ... nope nothing.
Any reason why this might be?

[Thejollyone]

checked real life email inbox including junk/spam? And are you sure you signed up for the newsletter?

if so and nothing there, mail support and request your package - theyre very good at sorting this sort of thing out :)

[Opper]

lots of people don't have any code/email yet so must be bigger problem.

[geezer123]

Signing up for newsletter seems to be the thing people forget to do. However I didn't get the halloween gift, raised a ticket and BB fixed it that day (Sunday) and emailed me, so big well done to their back room team :-)

[Davonki]

I get the code but it says I have invalid version of the game so cant use it.

[CraftyWitch]

Have a code but says its invalid?

[Durin_d]

BB_Saqui was looking in the the chat for players that did get the code but the code didn't work. So you are not the only ones and BB is looking in to it.

You should still send a ticket to support so you could get a new one.

[CraftyWitch]

Thank you!!

[amazola]

I too have had the invalid game message, when entering my code. Support very kindly sent me a new code...unfortunately that was exactly the same
Your voucher is invalid. Please redeem your bonus in the correct version of the game.

[BB_Saqui]

This is an issue we're investigating! If you didn't receive a code in the first place please make sure you check your spam folders in your email, and also check to make sure you're subscribed to our newsletter in the first place. If after that you still believe you mistakenly didn't receive a voucher code, please contact our Support Team to get this resolved.

As for players who have codes that don't work when trying to redeem them, please can you private message me the code (along with the error message it gives you) here on the forum. This will aid us in determining the problem - thanks!

[Bankslayer]

I contacted the Support Team (about 14 hours ago) and got an initial reply to check my spam and reply if I still hadn't got it - now for me checking spam daily is just par for the course, so had done that first. I am yet to hear back from them re my reply. I know they're not awesome freebies but well, since everyone else got something it feels a bit like the kid left off Santa's list over here (oh, was that a bit OTT? sorry lol)

[BB_Saqui]

I contacted the Support Team (about 14 hours ago) and got an initial reply to check my spam and reply if I still hadn't got it - now for me checking spam daily is just par for the course, so had done that first. I am yet to hear back from them re my reply. I know they're not awesome freebies but well, since everyone else got something it feels a bit like the kid left off Santa's list over here (oh, was that a bit OTT? sorry lol)

Don't worry - checking the spam folder is just procedure; you wouldn't believe how often it's hiding in there. We are experiencing issues with the codes activating successfully, so that may explain the slight delay. If you don't hear anything within 24 hours, feel free to PM me and we can look into it further.