View Full Version : Log In Problems
logged on ok but only get blue screen and normal menu for example saying camps have influence areas no green tick for screen to load
yes taffy, also loggin doesnt work
same
been trying for half an hour, other people in my guild logged in fine. I cleared cache etc and no different
I'm suffering the same problem
In the same situation. Didn't know others had managed to log in fine
same,cant log in!! is there a fix to this?
Same here - no green tick.
well they probably dont know its happening yet...my friend on US says no reports of it there so could be just the european servers
Also stuck trying to login :-(
Looks like a perpetually pending request to http://w01bb01.thesettlersonline.com/authenticate, server issue, I'm gonna try again in an hour.
think only EU-servers have the problem - US-server Ares is up.
I cant log in,the part where tips are shown and u need to click the green arrow is there all the time the arrow won t turn green
Hello,
The problem is that I cannot play.
The `Close` button on the prompting screen remains gray.
And I tried with cleaned cash.
Something happened in the last half an hour.
/FF 45.0.1 on Win XP 32/
yes i have the same problem
Don't you just luv this :)
there are now 3 threads of people reporting this
[15:31] BB_Saqui3: Just a reminder - while We're back guys, but some last minute tinkering is still ongoing. Expect some lag/loading here and there until we tie it all up.
they know about it guys hopefuly it all be over soon though :)
well some of us cant even play the game
what kinda game this is then
I dont think they do lulu, this isnt lag...its game wont load no matter how long you wait
I dont think they do lulu, this isnt lag...its game wont load no matter how long you wait
yeah but they they said lag/loading so i assume they know
I will just quote what we were told in chat
BB_Saqui: Just a reminder - while we're back, there's still some last minute tinkering is still ongoing. Expect some lag/loading here and there until we tie it all up. It should ease over time.
So yes, it does include loading times
Finally got in, just needed to wait it out on the green tick screen.
Same problem, staring at blinking messages for 15 min , cant enter the game. Tyvm BB for a pleasant gaming experience.
Success. :) Got in after several minutes of blinking message. just need to be a bit more patient
Well, Ihave been waiting several minutes and still no green tick....
on german forum BB say you may get in if you keep trying - but everything is running veeery slow -
ApostolisM
01.02.17, 16:12
same, can't log in
LadyYungster
01.02.17, 16:13
cant play please fix tyvm.
left it minimized for a while and found it logged in. 10 min ish
i can not log in, also stuck, still trying after an hour............?????
kenworthtrucker
01.02.17, 16:17
Yea same here taff, just waiting for tick to work
wont load gets past the first screen then just times out your hotfix broke the game
left it minimized for a while and found it logged in. 10 min ish
Me too, then went to friend's island to buff them and it jammed loading there instead.:rolleyes:
They find new ways to annoy every time.
BB, get it done on time for once!
1620uk time - still no green tick - lots of time wasted
The game is up??? i cant log in the same ...
finally got in, tried to go to adv map...got stuck and had to log out...now stuck once more trying to log in. This is just awful
can not get past screen green check mark not appearing
hictavious
01.02.17, 16:30
Same issue here cannot get past tick screen i.e.no green check mark. Will BB be extending time for those of us who cannot get into game, it was extended for maintenance and now needs to be extended more for players being unable to get into game.
Same story :/ Who ate all our green check marks?!?! :/
2 hours further still not possible to login.
Durn I knew I should have put 7 days Prem on before the Crisis, probably would lasted thru to the easter event
This chrisis quest has turned out to be a real major BB crisis quest. They have to extend this quest a 3rd or 4th time, lost count now.
Same problem here - check mark not turning green on log in/start screen.
Same on my grandsons account.
Durn I knew I should have put 7 days Prem on before the Crisis, probably would lasted thru to the easter event
:D
Tips on loading screen are looping,game is just sat after 6 minutes
now i cant even log out - when i call up game tab screen goes straight to blue loading screen - 1644 hrs uk
lordloocan1
01.02.17, 16:45
Same, waited for green tick for 30 mins now, got bored reading the flashing game hints now.
My account has now loaded correctly Grandson is still waiting :(
TabulaRasa
01.02.17, 16:50
The game is BROKEN again.
Login is very slow or not possible, u have to wait for 10-20 minutes to log in and have your browser tab FOCUSED! else u got an error!?!?!?!?!?!?!?!?!?1
When u login, moving from zone to zone (visiting islands or adventures) take ages....
Load/Unload units from generals take ages
Sending generals to battle (blocks) are not correct
and many many many more problems
my opinion: stop maintaining the game, stop introducing things and polishing the game once for ever? no?
so please shut down servers once for all the times! so we will not waste our time on a BROKEN game!
Thank you for your reports regarding the long loading times and performance issues.
Loading time of the game, website and forum is prolonged.
Some game worlds may become inaccessible from time to time.
Our team is looking into this to find a solution.
Thank you for attempting to participate in our time sensitive event.
Your call is important to us.
Please hold until a hamster is available to log your account in manually.
LordDuckworth
01.02.17, 16:55
look flipping harder
can't log in
Crisis Quest- Duration: 7 days
little time
jaykew2012
01.02.17, 17:00
Log in problems... Not the first time this happens at the start of an event...
I bet that they forgot to recreate the indexes to the database after they added the missing Crisis quests
Same here - Don't leave me hanging.
Sapphire145
01.02.17, 17:09
Same problem for me. log in ok but goes to blue screen and no further.
No green tick Firefox and Chrome.
Crisis has nerfed it.
is it fixed?
If you got super fast internet I suppose.
Same problem here, have been trying to login for half an hour, the green tick does not appear.
For a game with a test server to test stuff out b4 bringing it to the main game i think its a waste of time since nothing works right when you do update the main game servers been trying to log in for over 2 hrs and no luck well done BB your the bomb booom
Any time known when it's fixed?
[17:12] MOD_Daz: A game hotfix is scheduled for today.
During this time, the game will be unavailable.
Game Maintenance
Day: Wednesday, February 1st
Worlds: All (1-3) closed
Start: Approx. 17:30 GMT
End: Approx. 21:00 GMT
Adventures & Premium: Times will be extended
This hotfix is to resolve the long loading times and performance issues.
just had that in chat games going down again soon :(
AmySafeunderdark
01.02.17, 17:22
One thing I'm wondering about..
Adventures & Premium: Times will be extended
how about you'll miss your daily bonus because you are not able to login ??
specially if you are on your 7th day.. is there any compensation for that ??
Honestly I can't remember what day I am.. but I can't log in as we speak..
The end of this hotfix will be 21:00 GMT.. I'm positive Ill for'get that because it is not in my routine..
Have to start cooking soon, kids to bed.. and an easy night with my hubby..
so .. 21:00 GMT.. is 22:00 Hrs over here.. time to get to bed for me :(
yes, bed and a book, no more computer because I am exhausted and need to relax before I go to sleep at 23:00Hrs
It's been a busy day at my school, and I do need my rest..
no TSO at 18:00 local is devastating, it's the only time I have weekdays..
login, do (Guild)Quests..do the cooking.. end the adventures if needed.. exit.. eat.. got to bed and relax..
I'm sorry if I offend anyone with this.. but i'ts what I do..
this crisis hit me hard, and I think harder than intended..
so I'm just asking to keep my daily logins.. I don't care about the crisis adventure of what ever.. I just want to do my daily stuff..
thank you for reading my rambling..
<3
Having said that..
My login succeeded.. :)
and I'm out again.. Maintenance started.. :)
but I got my daily bonus.. not my GuildQuest btw.. :(
Thanks for letting us know, lulu.
Tried getting in several times no luck :( and now i read another down time planned for several hours that means for me today is a non settlers day. Not bothered about crisis quest as its not meant for players who during the working week have only one chance to login and maybe only a hour or so of play time. I do care about the mess my island will be in when its next possible to login and the loss of the daily login chain. Going on past experience this will not be compensated. Bad show again BB.
Of course the BB people reading reading this can correct me and tell me our accounts will be compensated :)
One thing I'm wondering about..
Adventures & Premium: Times will be extended
how about you'll miss your daily bonus because you are not able to login ??
specially if you are on your 7th day.. is there any compensation for that ??
Honestly I can't remember what day I am.. but I can't log in as we speak..
The end of this hotfix will be 21:00 GMT.. I'm positive Ill for'get that because it is not in my routine..
Have to start cooking soon, kids to bed.. and an easy night with my hubby..
so .. 21:00 GMT.. is 22:00 Hrs over here.. time to get to bed for me :(
yes, bed and a book, no more computer because I am exhausted and need to relax before I go to sleep at 23:00Hrs
It's been a busy day at my school, and I do need my rest..
no TSO at 18:00 local is devastating, it's the only time I have weekdays..
login, do (Guild)Quests..do the cooking.. end the adventures if needed.. exit.. eat.. got to bed and relax..
I'm sorry if I offend anyone with this.. but i'ts what I do..
this crisis hit me hard, and I think harder than intended..
so I'm just asking to keep my daily logins.. I don't care about the crisis adventure of what ever.. I just want to do my daily stuff..
thank you for reading my rambling..
<3
Yes - a lot of us work - Sent my explorers to get mines in the morning - build them in the evening.... Now cannot -GRRR.
Hi BB, don't break my daily login chain again...i tried to login...but it failed cause of your bug...not because i missed it!
http://prnt.sc/e37rmv
Edit.
thanks, it works for me now.
well, not working at all now
at least I was able to send scouts for granite ...
Just managed to login b4 the new maintenance and buff my island/turn off soon to be running out buffs on important buildings. It's been a nightmare start to this current crisis quest. I have some sympathy with BB as they cant exactly test a crisis quest, or there is zero crisis, but they need to get things right more.
The previous crisis quests had no where near the prob's this one has, so what's changed here?
i really don't understand why they close the game in the evening. Not everyone can play during daytime, some of us have to work you know? I just was planning to do my 80 dags when I got kicked out the game. Thank you very much BB for making sure I need to wait HOURS again to log in to place some buffs so that i can start the next one. Maybe BB should start testing their games a bit BEFORE they launch something new.
am pretty disappointed at the way the game updates and times of them also the lack of time to announce just like many who have said, don't thing where gonna part with anymore cash for gems now
i really don't understand why they close the game in the evening. Not everyone can play during daytime, some of us have to work you know? I just was planning to do my 80 dags when I got kicked out the game. Thank you very much BB for making sure I need to wait HOURS again to log in to place some buffs so that i can start the next one. Maybe BB should start testing their games a bit BEFORE they launch something new.
They kind of had to - the game was running in slow motion. I am sure we will all survive one day without the settlers.
my problen is i cannot login game.... it gates to the last window with hints, and there it stais, map and buildings never show up ...
but if you can't fixit, i can take a brake from game for 1 week until crisis quest ends, don't minde
ps: this started after first maintenace
Dear BB, TSO, Ubisoft.
It happens to be that i work for an ISP.
I could offer you dedicated servers, a cloud solution. Linux or Windows hosting, just for your needs.
We are present at Frankfurt Equinix, Amsterdam Equinix,
London Telehouse, Paris Telehouse, Brussels Interxion and others.
We have several upstream providers, are present at several Internet exchanges and use redundant paths between all datacenters.
Please contact me for more details and inform us with what you need.
Hopefully we can reach an agreement.
Yours Sincerely
Gatchina
Sharpielein
01.02.17, 18:17
Dear BB, TSO, Ubisoft.
It happens to be that i work for an ISP.
Please contact me for more details and inform us with what you need.
Hopefully we can reach an agreement.
Dear BB, TSO,
It happens to be that I am a coach/consultant/trainer with a specialization in software/systems quality.
Reliability, maintainability and sustainability are all part of what I help others to achieve. Customer satisfaction is a top priority for me.
As it also just happens to be, I'm just about 1 hour away from your Düsseldorf office.
Please contact me for more details and inform us with what you need. :D :D
Dear BB, TSO,
It happens to be that I am a coach/consultant/trainer with a specialization in software/systems quality.
Reliability, maintainability and sustainability are all part of what I help others to achieve. Customer satisfaction is a top priority for me.
As it also just happens to be, I'm just about 1 hour away from your Düsseldorf office.
Please contact me for more details and inform us with what you need. :D :D
Maybe they need a should to cry on :p
i have connection problems here
General_hux
01.02.17, 18:50
similar, cant log on, hey ho, that will be a day of lost log on record, diamonds, and progress on cq.
connection to server error atm i thought the hotfix had completed?
connection to server error atm i thought the hotfix had completed?
Its a new hotfix zarane
TheVictorious
01.02.17, 19:10
seems crisis event become a real crisis on settlers lol!
ahhh ok thank you mino ;) says it has completed for me wondering why i couldnt sign in ;)
jaykew2012
01.02.17, 20:27
it works again.
That was way too many hours with all of the titanium eaters and gold chain turned on but unbuffed. :( As if the game wasn't unbalanced enough in that regard (circa level 40) already.
Are we still having problems because I can't log in at all
Are we still having problems because I can't log in at all
There shouldn't be any issues at the moment. Please try clearing your cache and cookies.
Thanks Daz, I am in. Watch out !!!
As these log in issue were related to the recent issues with the ongoing Crisis Event and now appear to be solved, I will be closing this thread.
If you have any further comments on the event, please use the Feedback (http://forum.thesettlersonline.com/threads/34359-Feedback-Dev-Diary-Crisis-Quest-A-Great-Evil-Returns) thread.
Thank you for your patience and understanding
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