HunyBun
25.05.17, 22:09
Hey, guys - we're actively working on manually pushing all payments through the affected providers (e.g. PayPal, Xsolla). This takes time, but I can assure you that if you bought gems, you will get them. If you have an open Support Ticket, please refrain from opening additional ones and just reply to the original.
We're planning on providing a small gift to those who were affected - this will be credited automatically.
Thank you for your continued patience!
Quote Originally Posted by BB_Saqui
This was after the horrible mess with the gem sale at the end of April, and so far nothing further has eventuated. Just wondered if it has slipped under the carpet.... even a bunch of flowers and a box of chocolates would keep a girl happy :)
And I'm not really looking for a barrow load of gems, but it did take 12 days for me and many others to receive their purchases, so it would be good to get an acknowledgement, and assurance that it wont happen again.
We're planning on providing a small gift to those who were affected - this will be credited automatically.
Thank you for your continued patience!
Quote Originally Posted by BB_Saqui
This was after the horrible mess with the gem sale at the end of April, and so far nothing further has eventuated. Just wondered if it has slipped under the carpet.... even a bunch of flowers and a box of chocolates would keep a girl happy :)
And I'm not really looking for a barrow load of gems, but it did take 12 days for me and many others to receive their purchases, so it would be good to get an acknowledgement, and assurance that it wont happen again.