View Full Version : Game freezes constant (Diagnostics)
EDIT: This has been closed due to a new game version having been deployed. Please redirect anymore reports to the new thread here (http://forum.thesettlersonline.com/threads/35027-Diagnostics-Performance-Lag-Freezes).
Since the last 2 updates on Chrome-the game freezes instant when Opening other tabs like guides or other pages like forum etc. Only solution to play again is to refresh all the time :( It doesn´t matter if I´m on home island or on adventures-instant freeze in less than seconds. Game have had a problem a long time with Chrome/flash,but since the last 2 updates Its been even worse.
I´m using Win7 Home Premium 64 bit
Chrome:Version 59.0.3071.115 (Officiel version) (64-bit)
add ons: adblock and Net security (Norton 360 premier)
I know I´m not the only one with game freeze problems,So please other players who struggle,join this thread and lets hope BB will make some fixes so we can play normal again :) Thanks for reading and supporting this problem
Can players please list their System details as above so that Support have some information that may help to sort out what or where the issues are
Thank you
MOD_Daz
mud4brains
30.06.17, 14:47
windows 10 64 bit
chrome version Version 59.0.3071.115 (Official Build) (64-bit)
addons - NONE, well maybe flash but the chrome://plugins has been disabled in the latest version of chrome
game freezes if you even look in the wrong direction... I used to be able to play settlers and browse webpages such as the news/twitter etc... now this is impossible and so far today ive had to refresh 20+ times
edit:changed to Firefox - imported all bookmarks etc... so I can access guides, works 100% fine, if this changes will edit this post again, but I have browsed numerous other sites in the same active browser and no issues as I see in chrome... Hope you fix this though as I am a chrome baby :)
Thejollyone
30.06.17, 14:47
http://forum.thesettlersonline.com/threads/34954-No-chat-server-available-*freeze*
I've had issues with game since before this update, but I've reduced my gameplay to mostly half hour a day for the past week or so partly due to this... Just switching to a new tab for a few seconds can cause the freeze, it's just a waste of time trying to play longer.
I'll probably have another bash this weekend, but if it continues, well... meh
EDIT: The German Server is experiencing the same problem, so it's a game-wide problem
WIN 10 64Bit
Chrome Version 59.0.3071.115 (Official Build) (64-bit)
But this issue was happening to me BEFORE this week's update as mentioned in the link above!
I am Facing same Problem from last maintenance. So, I agree with you minoreva. Hope BB fix this problem as soon as possible.
My system is: Windows 7 Ultimate, 32 bit
Chrome Version: Version 59.0.3071.115 (Official Build) (32-bit)
No Adds-on or Plugin, only flash.. I used chrome only for TSO playing :)
So before the last update (Tues??), I could play the game fine.
However, since then, my game keeps freezing and becomes completely unresponsive - need to refresh the page to carry on playing.
It's a bit of a strange one, so I wonder if anyone can throw any light on this please??
The problem is only when I use Chrome.
I log in using Chrome and can play fine .... until I open another tab. When I open another tab (bbc.co.uk for example) and have a quick look around - when I go back, the game has just stopped. I don't encounter any error message, the game just freezes, nothing registers and I need to refresh the page if I want to continue.
I tried logging in using Firefox and doing the same thing - no problem .... it doesn't crash.
Now here's a strange one, I just tried opening Chrome in a separate window (not a tab) and the game doesn't freeze, I can navigate between the windows as I please; but as soon as I open up another tab in the same window as settlers, the game freezes .... what gives??
I've tried deleting all my cookies, cached files, etc - nothing makes any difference.
I've just been chatting in-game and apparently, I'm not the only one with this problem :(
Anyone any ideas please??
EDIT - I'm sure this thread wasn't here when I started typing - thanks for moving it here, to keep everything in one place :)
I must have been typing whilst this was posted - I'm sure this thread wasn't here when I posted mine lol.
Anyway, same problem for me.
Windows 10 64 bit
Chrome Version 59.0.3071.115 (Official Build) (64-bit)
One thing I have noticed, try opening the game with Chrome, then open up a separate Chrome window (not tab).
Keep the game in its own window and open up other tabs in the other window. I've found that I can leave the game and view the other tabs in the other window and come back to the game and it doesn't freeze. I know it doesn't fix things, but it helps me keep playing whilst hopefully things are sorted out ;)
EDIT - I spoke to soon - just went back to the game and it's crashed lol. It doesn't seem to crash as often though .....
JohnyEng_03
30.06.17, 15:13
I am running Win 7 Ultimate, 64 bit, so running on Waterfox
Chrome:Version 59.0.3071.115 (Officiel version) (64-bit)
Plugin is flash, latest version.
I also have Malwarebytes (free version)
My issues are game and typing in chat freezes.
If game freezes I need to reload (refresh) Then, when my curser is flashing in global, help, trade or guild, and I try and type, nothing appears. So again, I have to reload (refresh the game)
This appears to be since the last maintenance, and I'm glad that it's not only me.
When I switch tabs in chrome the game will re-fresh, tho sometimes it freezes instead.
Version 59.0.3071.115 (Official Build) (64-bit) w/Adblock plus
Windows 10 OS ( erm I got the free download, no idea what versions are...)
my antivirus is AVG, tho I want to switch to avast asap !
EDIT: yep, tabbing out to type this reply has caused another freeze...
ibm11042013
30.06.17, 15:50
Same problem here. It is driving me crazy. rebooted my pc and reinstalled chrome and so on
Windows 10 64 bit
Chrome Version 59.0.3071.115 (Official Build) (64-bit)
same problem as above when I switch tabs in chrome the game will re-fresh, tho sometimes it freezes instead.
windows 10 64 bit
chrome Version 59.0.3071.115 (Official Build) (64-bit)
I too have checked everything but can find nothing wrong
Kolobok_Zaraza
30.06.17, 18:02
Hello Everyone,
Same issue with freezing here too. Since last update, switching tabs/windows, leads to freezing of TSO.
Me too, it started a couple of weeks ago, thought it was just me! Chrome 59.0.3071.115 (Official Build) (64-bit) Windows 10 version 1607
Hi my game freezes too, every time i try to change tabs, this has only happen since the last update. I run settlers on Chrome and windows 10..Please look into because of the Lost of Troops during blocks and it happening everytime..Thank you
PS also try different browser like Explorer and fire fox as well happens there too :(
JohnBGoode
30.06.17, 22:12
Me also since TSO update, no other system changes
Windows 10 Pro 32 bit
Chrome Version 59.0.3071.115 (Official Build) (32-bit)
Same issue, works ok(ish) on Edge, Firefox is just poor on my old machine.
jaxsquarechin
30.06.17, 23:29
adding to thread my game started to freeze 2 days before the latest win 10 update - win 10 and chrome
Same here. When i opened a new tab, the game is freezing
Windows 7
Chrome Version 59.0.3071.115
TheVictorious
01.07.17, 08:46
Windows 10 64bit,
Flash player and chrome (always latest).
Room temperature: ~25C, outside ~35C , why game got freezing? ( well, just kidding :D)
I have to kill task sometimes and reload or relaunch browser.
Anyways, I'm not sure really if this helpful, I'm really upset that BB will ever fix these issues, I'm reporting these issues from ages, and still no fix, and I believe there will never be a fix for this.
I'm pretty sure it is not my machine, because these issues fixed alone after some updates, and back after another updates, it is rarely happens suddenly between updates or fixes.
I think BB should really do some housekeeping things specially players currently in lowest activity these days.
+1
Wind 10 64 bit chrome 59.0.3071.115
Cheetah2_777
01.07.17, 10:05
Windows 10 home creators:
- Chrome Version 59.0.3071.115 (Official Build) (64-bit)
Game freezes, reload needed when switching to other tab, reload is only way to fix it.
POSSIBLE WORKAROUND -> have TSO open in 1 window of chrome and guides, news, other tabs etc in 1 OTHER chrome window (instead of all in same chrome, use 1 chrome window for TSO ONLY)
- Edge chat lags to almost 10 seconds per letter.
- Firefox 54.0.1 (64-bit) when alt tab chat window minimizes to small, starmenu moves to top left.
lordloocan
01.07.17, 13:20
Same problem, more than one tab open = freezing of settlers when go to different tab. I play several other flash games and this only happens on settlers.
Win 10 Home, 32 bit version
Chrome Version 59.0.3071.115 (Official Build) (32-bit)
Oddly, one work round seems to be to separate the chrome tabs by dragging them apart with one hiding the other. No idea why though.....
Incidentally, opening this thread to input the info above caused the game page to freeze, nuff said.
the_accountant
01.07.17, 13:59
yes same here and its seriously annoying :(
windows 10 64 bit
chrome Version 59.0.3071.115 (Official Build) (64-bit)
Blueyonder
01.07.17, 14:03
Same problem as everyone else. It is frankly becoming unplayable.
windows 10 64 bit
chrome Version 59.0.3071.115 (Official Build) (64-bit)
hi, same problem here - since the last game update the game freezes and the only way to unblock it is to reload the page.
Windows 8.1
Version 59.0.3071.115 (Official Build) (64-bit)
Hope you can fix it soon, thanks
Same problem, if more than one tab open game freezing when tab'ing :(
Windows 10, 64 bit
Chrome version 59.0.3071.115 (Officiel version) (64-bit)
I bet this is related to this kind of changes in Chrome:
"Efficient power usage is an important aspect of speed, one of Chrome’s key pillars. To prolong battery life, Chrome should minimize power impact from things users can’t see. This includes background tabs, which consume a third of Chrome's power usage on desktop. Starting in version 57, Chrome will throttle individual background tabs by limiting the timer fire rate for background tabs using excessive power.
Chrome has focused on improving the user experience by throttling tab performance for many years. Like many browsers, Chrome has limited timers in the background to only run once per second. Via the new throttling policy, Chrome 57 will delay timers to limit average CPU load to 1% of a core if an application uses too much CPU in background. Tabs playing audio or maintaining real-time connections like WebSockets or WebRTC won’t be affected. "
Fed up to death with the constant game freezes if it continues I will be thinking seriously about leaving settlers it isalready making me very reluctant too play. I cannot be bothered to play a game where you constantly have to restart it. very unhappy indeed!
One work around is to open a separate chrome for guides, forum etc. Chrome tabs puts the "unseen" tab as inactive. "Chrome will throttle individual background tabs"
Settlers is trying to chat to your browser, and your browser has gone walkabout, as an Aussie would say.
One work around is to open a separate chrome for guides, forum etc. Chrome tabs puts the "unseen" tab as inactive. "Chrome will throttle individual background tabs"
Settlers is trying to chat to your browser, and your browser has gone walkabout, as an Aussie would say.
I agree - opening separate chrome window (not tab) seems to improve things alot
aladinsaneish
01.07.17, 18:03
I've been having the same problem as most of the commenters above. I use Chrome, having switched from Firefox last year because Settlers was incompatible with Firefox, I had many more problems than others in my guild. I've tried the separate windows fix, without success. It will shortly be too tedious to play, as it's frustrating to reload every time you look at an adventure guide.
Mortallicus
01.07.17, 18:14
It is now happening to me also - i use Chrome and win 10. No point in being here this evening it is happening so much. I also open a separate window for Settlers.
Edit
In the last couple of weeks the game kept freezing and with a 'disconnected from server message'. It would happen after being in the game at least 2 hours and being AFK for a while, so i felt it might be a new thing to solve traffic problems on the server. I would remain however on the internet uninterrupted in other applications .
But this freezing is different. I am not now getting any message at all not the server one or flash. The game just stops But again other tabs remain working for other applications. Last night when i first posted it was occurring every few minutes. I do a lot of work for the guild in google documents and they were saving perfectly so no internet connection drop at all.
I don't think is because of Chrome, it also happens to me, several times a day.
Opera Version: 46.0.2597.32
System: Windows 10 64-bit
It started few days ago.
Kolobok_Zaraza
02.07.17, 15:05
Confirm Cheetah's, and other players' suggestion: multi-window works.
Open TSO in 1 window, and other stuff in another window...
I appear to have the same problem as everyone else. Game is freezing and I have to continually attack. I have timed it and it appears to happen every 5 minutes or so.
This is a nightmare, in all the time I have been playing this game, never, I repeat never have I had such an issue. Trying to do ToK for the first time and it is freezing after every attack. Think I will just give up. I have done everything I can think of to fix the issue thinking it was my internet or something, but it happens no matter where I log in or what internet I use. This did not happen until last weeks update. Whatever y'all did, please undo it.
I am using Windows 7 home premium
Chrome Version 59.0.3071.115 (Official Build) (64-bit)
Have same issue, game freezes in every 5-10 min.
Thanks for the reports over the weekend guys - especially those who went into great detail. I'll be forwarding these onto the devs!
I've noticed this more often as well - I was used to occasional 2-6 second pauses (especially when a message/notification was coming in) but now I'm seeing it more often (most often when I return from another island) and I have to refresh. I'm using Chrome 59.0.3071.115 on Windows 10 home, PC is an Acer Aspire 573G. It happens on both my mobile broadband and my home fixed line.
I have just recently changed PC's and am now on Win 10 so a lot of variables have been introduced.
I gave up using chrome browser. (Version 59.0.3071.115 (Officiel version) (64-bit)
When on adventure window - and I left to look in another tab- the game froze.
I am using firefox 64 bit latest version now instead - no problems.
chrome 59.0.3071.115 (Build oficial) (64 bits)
win 7 ultimate x64
100% chance of freezing if something with flash starts runnin in another browser + settlers using chrome in any adventure.
10s-1min 100% chance of freezing if chrome+tab and swap those tabs a few times.
chrome 59.0.3071.115 (Build oficial) (64 bits)
win 7 ultimate x64
100% chance of freezing if something with flash starts runnin in another browser + settlers using chrome in any adventure.
10s-1min 100% chance of freezing if chrome+tab and swap those tabs a few times.
I've noticed it helps to open a new instance of Chrome (not just another tab, but another entirely new instance) and use that for other Flash apps. Seems to keep Flash happier.
I have Windows 10 and the freezing of game is driving me nuts !!
Kebabtomte
08.07.17, 10:11
Have freezing when using second tab in chrome so guide is in FF these times. Test server chrome claims my flash is too old but FF works fine on Test. Never gona change chrome as main window when playing tso tho.
lordloocan
08.07.17, 10:20
This isn't solely a TSO issue, it is a chrome issue. Best solution if want to use chrome is to drag the tabs apart one on top of the other and the issue goes away.
win7, Steam version of the game. Lots of freezes, only help is to restart.
No idea what chrome version etc that is bundled in steam version.
Same problem as everyone else- I have played settlers for well over a year no problems with 5 /6 other tabs open all the time but now everytime I go to wiki to check guide or flick to another tab the settlers game freezes- for last two weeks have upgraded racks cos could not really play doing addies since checking guides freezes me up- which is impossible to do blocks- I have no idea what to do - have reinstalled chrome Version 59.0.3071.115 (Official Build) (64-bit) - upgraded flash using firefox repeatedly- settlers upgrade with new generals did something I reckon- please fix it soon- I am playing settlers less and less and do not feel able to do lootspots since I keep crashing out
CharlieMuffin
09.07.17, 03:31
Crashes if minimise or switch tab
Chrome Version 59.0.3071.115 (Official Build) (64-bit)
Flash Player 26.0.0.131...
Work around: open a second google window, and switch between windows. Never minimise or open another tab on the settlers window.
Has there been any response from Dev with acknowledgement of a problem or timing for a fix?
Crashes if minimise or switch tab
Chrome Version 59.0.3071.115 (Official Build) (64-bit)
Flash Player 26.0.0.131...
Work around: open a second google window, and switch between windows. Never minimise or open another tab on the settlers window.
Has there been any response from Dev with acknowledgement of a problem or timing for a fix?
This is taken from Cempire and from Community manager:
Thank you for updating this thread. Our team is already working to address this issue and we will publish more details about it soon!
Also Saqui told us in g1 that they´re working on it and they have reports from all regions who struggle with this-no timing yet though
I also have freeze and lagging issues one recently which came with a big loss of troops whilst blocking. Due to the game freezing, I clicked refresh f9 when refreshed general dead and loss of crossbow and elite, I nearly cried. I was completely comfortable with this particular block so it wasn't me.
Also every time the news tab updates eg: geo sent out to look for mines or your trade goods added to store house, this action every time causes the chat to crash.
By the way I'm using windows 10 home 64 bit and Microsoft edge. But the severe lagging is bugging me since the big loss of troops I haven't used blocks.
Somethings wrong somewhere I know these coding issues are not easy to fix and on this scale must be hard but it's the gamers who are suffering.
Let's all hope there is a fix to the issues soon
This has been closed due to a new game version having been deployed. Please redirect anymore reports to the new thread here (http://forum.thesettlersonline.com/threads/35027-Diagnostics-Performance-Lag-Freezes).
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