View Full Version : [Diagnostics] Performance, Lag, Freezes?
Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much information as possible, as this will greatly aid us in identifying and resolving any possible issues.
Examples of useful information:
Screenshots.
Version numbers for Flash, Browser etc.
System OS.
What were you doing at the time?
Can you reproduce it reliably?
Please note that Chrome and Opera released an update not long ago which throttles any tab that isn't the active window, reducing the CPU usage that tab can take advantage of to well below 1%. If you experience issues relating to the game freezing when minimised or not being the active tab, I implore you to please disable this new feature by following THIS (http://forum.thesettlersonline.net/threads/24479-Fix-for-Chrome-amp-Opera-browser-quot-flash-crash-quot) guide. If you still continue to have issues after having disabled the throttling, then we'd like to hear from you especially.
This freezing is caused by Chrome itself and is affecting other Flash based application. Here are some other workarounds you can use if you run into this issue:
Use the zoom function of the browser (via menu, or CTRL+Wheel).
Resize the window (These two workarounds will revalidate the whole page, which will also "unfreeze" the game).
Try another browser if nothing else works.
Zodiac_Digital
18.07.17, 11:24
Game it self works fine for me, no freezing as previous but i dont have chat screen at all since update:(
I have to add my feedback on this and its positive this time. Update didn´t solve my freezing in Chrome,but the guide to change in chrome from Us server did :)
6 tabs open and no freezing. Tested with game active-2 online news sites-youtube-forum page-wiki and game still runs as it should,I´m so happy
finally I can play normal again,Thanks to the MODS and Tech who worked to solve this
Game fix did not prevent freezing in Google Chrome, but disabling #expensive-background-timer-throttling helped. This is second 'feature' that Google introduced in Chrome that is causing problems to this game, first being #automatic-tab-discarding
Game it self works fine for me, no freezing as previous but i dont have chat screen at all since update:(
a guildy of mine had this same issue. he found that clearing cache fixed it
Blueyonder
18.07.17, 14:38
Ty for this, had 1 freeze since this morning, but think it was maybe an old type flash freeze. On the whole it has been fine and I had instantaneous freezes if I moved
tabs before. I've disabled the 'featurette' so will see how it goes.
Grandbalar
18.07.17, 19:02
hi Guys .....the game is freezing again.......impossible to play ...i use chrome....please fix it
same here - the game still freezes. zooming helps most of the times but that doesn't mean that the problem is fixed!
You did notice (for those who say there is still a problem) that they asked for details such as the Chrome version, OS version, screen shots, whether or not it can be reproduced, etc. Just saying "it doesn't work" doesn't give them a lot to go on.
I had one occurrence after the update but nothing since. I'm using Win 10 home, Chrome 59.0.3071.115 (official build 64 bit).
I checked the background throttling setting and it was "default". I changed it to "Disabled" (see already posted notes http://forum.thesettlersonline.net/threads/24479-Fix-for-Chrome-amp-Opera-browser-quot-flash-crash-quot).
After I reloaded there was no chat. I changed that setting back to "Default" and the chat appeared again. Hope this helps.
Update: I had Chrome freeze on me (after picking up a book from the Bookbinder). Based on the post below I pressed F11 and clicked the Bookbinder again and the game responded. Then I went to the Mayor's house to check my stash of materials and it froze again. I pressed F11 again and clicked on the Mayor's house and all was well.
So the 'full screen' key does seem to make things spring to life. I've also noticed that anytime it freezes on me what has proceeded that (or what was trying to proceed) was some kind of notification that appears in a message window (in this case like 'A book has been added....')
About the freezes on Chrome - my guildmate, mironjulka, suggested to click the in-game fullscreen button and that should "unfreeze" the game. I am not sure if that works but changing the the background throttling settings didn't help me so the fullscreen button seems to be some sort of workaround.
hi Guys .....the game is freezing again.......impossible to play ...i use chrome....please fix it
Please follow this guide (http://forum.thesettlersonline.net/threads/24479-Fix-for-Chrome-amp-Opera-browser-quot-flash-crash-quot) to disable the throttling Chrome does to background tabs.
Blueyonder
19.07.17, 12:10
Yep, sorry to say chrome freezing is back. Did the additional 'fix' within chrome settings and yesterday was working fine, but I hadn't restarted chrome. In today at lunchtime, and two rapid freezes since when migrating to and from other tabs. Am taking the chrome settings fix back out as it seemed to work better yesterday without it.
Now that the chat window problems seem to be fixed, it's just an issue of other tabs? When I disabled the background throttling I lost the chat window (but that was before the fix) - but I don't have a problem with using multiple tabs regardless of the setting (which is 'Default'). But I always make sure to only open tabs in the same window as Settlers that don't use Flash in particular... I open another Chrome instance which I actually find more convenient because I can alt+tab between the windows faster than I can change tabs. So issues with multiple tabs can be minimized if you wish just by opening another Chrome window and not another tab in the same window.
maybe this flag in chrome should be changed too :
Pause background tabs Mac, Windows, Linux, Chrome OS
Pause timers in background tabs after 5 minutes on desktop.
#pause-background-tabs
Hi,
it might be me but my game still freeze when I have more than one tab open...Sorry :(
Tracy
Have tried your fix in Chrome, but the game still freezes immediately
TheVictorious
31.07.17, 06:57
I'm not sure what to say but on latest chrome version and Firefox version game freezes a lot, and only solution is refresh sometimes need to kill process, it is so random, when visit freind, when apply buff, when send attack in adv, when re-garrison, or even for nothing.
I noticed that even if game frozen i still can use chat sometimes!
Often when I visit a friend the map is getting frozen and i have to return home and then visit a second time and then it works
Chrome and firefox got worse in my case.
Still win 7
Chrome: Version 60.0.3112.90 (Officiel version) (64-bit)
Chrome instant freezes when on visits at friends (have to go back to own Island and then visit again) Instant freezes when open other tabs (yes I have done the disabled Throttle feature in chrome flags). Zoom in and out doesn´t work as forcing game active again after the freezing.
Firefox Version:54.0.1 (32-bit)
Even worse (a nightmare to play in even if you CAN open extra tabs) game flashes in white a few seconds after each choice you do in game. After doing 2-3 ali´s adventures in row, Game stops responding (no warning at all) Only solution is, close game down and clean/clear Flash/cache and then a total reload-really annoying to do all the time
Salem_Warrior_1
07.08.17, 15:49
DONT WORK try again BB haha
still being able to chat wilst screen frozen surgests packets arnt getting throw fast enough
players can
1: zoom in and out,
2: use F11 funtion
3: refresh as a temp fix
tested on win7, 8.1 and 10 home versions 64 bit
chrome
flash 26.o.o.137
i used a handy thing i have that runs vertual windows in windows, thus downgrading my vertual system to 32 bit and seams smoother
aslo tested an app that configers flash and chrome to the best know non conflicting versions again smoother
also worth a mention I used chedot browser, all be it chrome based alows more user controll, this is best way ive found to run game without the issues
TheVictorious
08.08.17, 21:32
Like tens of refresh per day is not really a game to play, I bet if this game stays as this way to become worse by the time, it will be dead by the end of this year or half of next year max.
BB great job with destroying your reputation.
queen-vicious
09.08.17, 03:40
Still also getting frequent freezes here, but I have noticed it is during peak times that things go really bad, as the server wakes up my freezes go from frequent to constant - also tried all the recommended fixes with no real luck
Serious lag now, last night and this morning UK time - game is nearly unplayable.
Thanks for the reports guys - forwarded them along to be investigated.
Can I ask what browsers you're all using?
lordloocan
09.08.17, 10:19
New update to flash by adobe today, see if any changes to performance.
Was using Firefox and serious lagging, tried Chrome and fast again.
Donno whatsup with FF all of a sudden.
TheVictorious
09.08.17, 17:20
Chrome Version 60.0.3112.90 (Official Build) (64-bit)
Flash 26.0.0.151
I´m using firefox version 55 64 bit. Every time I change tabs my star menu window and any adventure window ends up in the top left corner of the browser screen.
This started just this week for me. Every time I start an adventure, it ends up top right corner, behind my build queue buildings. Performance is just low and I dont enjoy the game as it is now.
I´m using firefox version 55 64 bit. Every time I change tabs my star menu window and any adventure window ends up in the top left corner of the browser screen.
This started just this week for me. Every time I start an adventure, it ends up top right corner, behind my build queue buildings. Performance is just low and I dont enjoy the game as it is now.
I had this problem start with FF v.54, some weeks ago, had to roll my FF back to v53.1 to get it back to working properly. The moving star menu and closing of chat window was driving me mad. Was hoping a future FF update would fix the issue, but it seems not.
Anything BB can do about this?
I had this problem start with FF v.54, some weeks ago, had to roll my FF back to v53.1 to get it back to working properly. The moving star menu and closing of chat window was driving me mad. Was hoping a future FF update would fix the issue, but it seems not.
Anything BB can do about this?
Yes, this is driving me insane. It´s unplayable like this, hunting for windows that hides all over the screen. I´ll have to roll back to the previous version I reckon if this continues. No reply here either. Can´t find a solution.
Belgium_warrior
21.08.17, 09:28
for me too the game is so laggy it is unplayable.
Switching to another tab or program freezes the game unless I zoom in and out again which doenst really count as a fix.
Using
Firefox 55.0.2 (32-bit)
Updated to the last flash player, didnt help.
Windows 10 Pro 64-bit 6.1.7601
You may or may not know this BB but flash player is dead, are you working on the switch to html5 or an alternative yet?
Just bear in mind that today we're in the process of a Network Maintenance, and some lag, connection issues etc is to be expected. If you're still having issues after it has concluded (13:00 BST), please continue to post here.
have been unable to connect for the last 15 mins now...
kicked offline 30+ mins ago and unable to get back into the game. Bad timing as always.
prnt.sc/gb4q0c
me too , first I couldn´t login to account and now not into game
this is a bit more than "some issues" now
Since I got kicked out an hour ago, cause the server was too "busy"as the message read, I havent been able to get back ingame.
Tjalfe_The_Man
21.08.17, 11:33
. I can log in it`s stops at the last box!!!
hi , I have the same problem
Read this thread, you arent the only one.....
https://forum.thesettlersonline.com/threads/35027-Diagnostics-Performance-Lag-Freezes?p=334161&viewfull=1#post334161
big_bad_neville
21.08.17, 11:38
I also have log in problems on north-side
stops at the last screen
Dear Settlers,
A network maintenance will be conducted and our game may experience interruptions.
Date: August 21st, 2017
Start: 09:00 BST
End: 13:00 BST
What: Network maintenance
There may be very short downtimes of the game and/or website and forum during this time. The game will generally stay online.
Happy Settling!
Your "The Settlers Online" Team
its loading now. i cleared cache and it worked. might of ben that or it might be that they fixed the prob while i was clearing cache.
Or it generally won't stay online
this isn't a very short downtime.
As I said above, we are just finishing up a Network Maintenance that is scheduled to conclude in 10 minutes. While rare, disconnections are a side effect of such work. Now that it's concluding, this should resolve itself.
Gwydions_heir
21.08.17, 11:57
Very short downtimes? It's been over an hour and a half now. If you're going to stop access to the game then at least make it clear that's what you're going to do and save us all from trying to log in and complete the GQ's
lordloocan
21.08.17, 12:02
Ok, gone 13:00 hours, still cannot login
13.00 came and went.... and still no improvement.....
An error was detected on this zone. Please try again.....
Over and over again....
can now get to my island, but unable to load adv that i was doing before being thrown out of game
Lucky you...I still get the error detected message trying to log back in
Gwydions_heir
21.08.17, 12:09
But now you get to play the "is the server busy or has the connection been lost?" game. This time the server is busy.
i too keep getting server busy message
Belgium_warrior
21.08.17, 12:12
13:11 BST, same problems. Loading zones happens building by building, square by square ergo extremely slow.
I just tested and found that on IE 11 I don't experience the same issues, it is still unusually slow but doesnt freeze when changing active window (program) or browser tab.
I keep getting server zone crashed messages when logging in.
Got a meeting now, so will try again in an hour or so, hope its fixed then.
Cause for now this attempt to fix a problem (wich I didnt have) ,has resulted in a big problem that does hurt me.....
same here guys i'm getting withdrawal symptoms here :)
I left mine sitting on that last screen for about 15mins and it logged me in eventually.
I'm getting "The server is going to be shut down for maintenance purposes" error message while game is loading, then kicks me out.
I cant even load a zone.. been getting this on and off since before midday:
https://image.prntscr.com/image/LsdXFgUqQ0abwv8Y9hb97Q.png
I have cleared cache, deleted cookies, etc.
If we have to have maintenances at this time of day, perhaps the GQ reset time should be pushed back, so that players will have a chance to log in after the end of maintenance in order to complete their quests? - With a suitable margin of error to allow for minor delays, of course.
Fuzzball_NZ
21.08.17, 12:19
Completely locked out of the game with a Zone error now.
We're looking into the login issues - thanks for the reports!
prntscr.com/gb5z7f
no pasaran
Also then BB, assume you are going to extend adv play time, and perhaps some compensation would be appropriate as this seems regular when maintenence is done
yes im getting the same as above been trying to log in since 12 :( any news yet?
Completely locked out of the game with a Zone error now.
I got something similar error on 'Anno online' server some time ago and it did not end well.
i'm getting an error occured on this zone
Have cleared cache, cookies, run ccleaner, tried chrome, firefox, edge and IE, tapped heels together 3 times muttering 'I want to go home'. and even sold the wife into slavery - hey, not getting online was a handy excuse. Still only get to the page with changelog icon (after the hammerman) merrily telling me all the great things I could od if I got past that page, lol
Lol, and yes, same problem here... Sometimes I get the "server is busy, try again later" message.
I don't get beyond this point: prnt.sc/gb62e7
Both in chrome and firefox on W10
Correction: I got in on chrome but it took ages to load.
Im getting this one:
https://image.prntscr.com/image/fKcLrKfCTwOxa8QGcV85lg.png
https://i.gyazo.com/cfa536ea33044b3a876169d69d4ad0b3.png
got this
Mortallicus
21.08.17, 12:36
Just got in but no chat server. But pleased to be in.
i keep getting the server is busy please try later
Still not loading and it's gone 13:30, I guess they got the times wrong again, I hope they extend the premium time for those that have it and can't get the game to load!
John_Grammaticus
21.08.17, 12:55
man i had a lovely book binder buff to time in the next book in, but cant get in :/ my first book binder buff i got from rtbn Q_Q
can't log in either... keep getting: This server is going to be shut down for maintenance purposes. Please try again later. And then it boots me out...
still getting zone error completely locked out
BB said main completed but if player can't log into game! How can they said it completed?
Be try for 2 hours to log in
grampajaws
21.08.17, 13:10
same here just says shut down for maintenance purpose please try later been saying that for over 2 hours now
approx 3h now unable to login;
First logins just stalled; cleared cache, rebooted, waited 15m several times.
Have tried different browsers as well...
Now getting this one:
https://image.prntscr.com/image/UxG4-a4SRmSvmXvSLlQHkw.png
Was building defences on a colony; hope it will still be there when back online again
OS: Windows 7
browser: Chrome v. 60.0.3112.101
grampajaws
21.08.17, 13:11
still can't get in loads up and then say's sever shutting down for maintenance purpose please try later been saying that for over 2 hours now
John_Grammaticus
21.08.17, 13:11
approx 3h now unable to login;
First logins just stalled; cleared cache, rebooted, waited 15m several times.
Now getting this one:
https://image.prntscr.com/image/UxG4-a4SRmSvmXvSLlQHkw.png
i get the same one kke :(
needtoplay
21.08.17, 13:14
Same here.
After Logging in the box pops up saying:-
server will shut down for maintenance purpose please try later
The page with the "Play" button comes up, but after pressing "Play" get the same message:-
server will shut down for maintenance purpose please try later
Kat-Zillaa
21.08.17, 13:20
Loading up..... then it says... Server Busy!... The server is busy at the moment, Try again later.
i though the game was supposed to be staying online!!!.
and yes it says this > [Network maintenance [completed] < really... LMAO :D :D :D
can get in and on main island, but get thrown out when try to play adv. but others in my guild are in and playing adv's so not sure whats going on. have refreshed all stuff/cache etc but still no joy
TheVictorious
21.08.17, 13:26
I have no idea why related post merged !!!
It is not stupid lag issue BB!!
It is players not able to login, that's become dump!!
WHAT YOU ARE DOING Blue Byte!!!!!!!!!!
Ubish..!
http://i.imgur.com/V3Mpgh3.png
Guys, this thread is a place for players who are having issues to report them: this includes a description of the issue they're experiencing, screenshots, version numbers of relevant software, and any steps to reproduce the issue. What this thread isn't for is general banter or jokes; all this does is derail the thread from its original purpose.
Future posts that don't contain any relevant information pertaining to issues will have to be moderated if this continues.
So an meeting and more then an hour later I come back to try again, on the mainpage the maint message is gone, so I asume they solved their mess....
NOPE.... still getting the Server Zone Crashed message...just as i keep getting since the game kicked me out cause the server was too busy.....
So much fun when a fix for a problem i didnt have, leads to a problem i do have.... NOT!!!
https://prnt.sc/gb703a
*added a screenshot to aply with the post above ^^^
mine says server is busy try again later come on i been trying since 12 want to watch the eclipse from 3pm have things to do on here 1st :( whats going on bb?
TheVictorious
21.08.17, 13:42
Guys, this thread is a place for players who are having issues to report them: this includes a description of the issue they're experiencing, screenshots, version numbers of relevant software, and any steps to reproduce the issue. What this thread isn't for is general banter or jokes; all this does is derail the thread from its original purpose.
Future posts that don't contain any relevant information pertaining to issues will have to be moderated if this continues.
It is issue with players can't enter the game, not related to any of these of issues mentioned in the thread, the game not loading at all.
And does not like the issue related to browsers, latest chrome v60, FF v54 and does not load at all.
I consider myself as fairly patient, but now I'm losing it. Trying to log in for hours and still get message 'Server is busy at the moment. Try again later.' How much later is acceptable? Using Chrome V 59.0.3071.109 (Officiële build) (64-bits).
I have tried with 3 different bowsere, IE, Chrome and Firefox. But it is impossible to log in.
I consider myself as fairly patient, but now I'm losing it. Trying to log in for hours and still get message 'Server is busy at the moment. Try again later.' How much later is acceptable? Using Chrome V 59.0.3071.109 (Officiële build) (64-bits).
Same here...
Guys, this thread is a place for players who are having issues to report them: this includes a description of the issue they're experiencing, screenshots, version numbers of relevant software, and any steps to reproduce the issue. What this thread isn't for is general banter or jokes; all this does is derail the thread from its original purpose.
Future posts that don't contain any relevant information pertaining to issues will have to be moderated if this continues.
My post was merged into this thread....
oh and i still can't get on !
BB can you please move this post back where it started as it has nothing to do with this post?
I cant log on either, same issues as above. a friend of mine on same server can log on so appears some people can get on others not, i don't expect a quick response to this issue because of this.
Belgium_warrior
21.08.17, 13:54
I dont see anyone reporting problems with Internet Explorer. It's not my favourite browser either but it allowed me into the game and it's smooth to boot, maybe worth a try.
Have tried with IE and Firefox as well, same problem.
BB: Maybe add a note on homepage with current connection issues...
instead of having 20.08.2017 Network maintenance [completed] at top
UPDATE:
Server restart
Dear Settlers,
The servers will undergo a restart to resolve the recent loading issues.
Game Maintenance
Day: Monday, August 21st
Worlds: 1-3 Closed
Start: Approx. 15:00 BST
End: Approx. 15:30 BST
Happy settling,
BB_Saqui
Wulfmeister
21.08.17, 14:00
Slim clent here - From the home page I hit "Play now" and after it goes through the motions of loading the game, I get this:
https://thumb.ibb.co/hUGJz5/tsofail.png (https://ibb.co/hUGJz5)
If I hit the tick, I get bounced to the home page wallpaper - with nothing else; no info, no buttons...
Oh, and according to the home page, the maintenance is [completed]. Windows 10 (64-bit).
Same problem/symptoms running Chromium 60.0.3112.78 on 32-bit Ubuntu 16.04, also on Chromium 60.0.3112.78 on 64-bit Ubuntu 17.04
Gwydions_heir
21.08.17, 14:01
If you're going to move the thread into another one and then complain that we're not sticking to the subject of one that we didn't post in why not merge it into talking about dinosaurs and then you can ignore everything that we've said unless it contains the word stegosaurus? This is exactly the sort of shoddy attitude towards the TSO community that leads to us all being locked out for hours and trying to complain about it!
Tried on edge, on IE and with opera, on 2 seperate pc's (1 on windows 7, 1 on windows 10).
And result is the same everywhere.... SERVER ZONE CRASHED!!!
Not been able to play for 4 hrs now( I was ingame when I got kicked out) , must have missed several explorers comming back, sure several buildings will now be without a buff, and mines collapsed not being able to send out geologist.....
I wonder if the person who sold me a lootspot 4 hours ago is still waiting
Dear Settlers,
The servers will undergo a restart to resolve the recent loading issues.
Day: Monday, August 21st
Worlds: 1-3 Closed
Start: Approx. 15:00 BST
End: Approx. 15:30 BST
Happy settling,
BB_Saqui
Lets hope this will fix it....
TheVictorious
21.08.17, 14:09
I still believe that merging OP with this messed up the both threads, It must be separated.
I haven't been able to play over a week, the game does load, but veeeery slowly and performing one action takes about 5-7 minutes. So can't do adventures, don't have patience to send explorers out, can't really do anything there. That problem started after latest update of firefox, however either chrome won't work - nor IE. Hope this maintenance fixes that too.
I'm using win7 home premium
for gaming: firefox
additional information:
I uninstalled the flash player and reinstalled it: no effect
This problem started 17.8.
One curious thing though that I just noticed: when I’m playing with full screen mode, the lagging problem goes away and game works fine
firefox version 55.0.2
Ubi-soft dev-team
In the age of virtual networking, virtual servers etc... You could roll out a change like this at night, you could even have 1:1 copy of your infrastucture and test it before you roll out changes live...
Ubi-soft management
Rolling out changes when the majority of your users are awake will actually give you a income loss that day, you could even do calculations to evaluate when the income loss is at the lowest...
Gwydions_heir
21.08.17, 14:22
Dear Settlers,
The servers will undergo a restart to resolve the recent loading issues.
Day: Monday, August 21st
Worlds: 1-3 Closed
Start: Approx. 15:00 BST
End: Approx. 15:30 BST
Happy settling,
BB_Saqui
Lets hope this will fix it....
Starting at 15:00? I think you'll find it closed around 11am!
Its fixed!!!
( on windows 10, browser edge) ;)
Now that the servers are back up, please keep posts strictly related to new/existing issues in regards to lag, freezes, performance and disconnections going forward. If your issues have been fixed, you can edit your original post in this thread; you don't need to post again.
Thank you.
Don't know if it was this or previous changes but the mouse scroll wheel changing the scale of the map works only if I am in full screen through the game tab, i.e. not through F11 or double click on title bar or ... However, when I go to full screen in that particular manner, the keyboard 'double-strikes'. For example, 'adv' becomes 'aaddvv'. The scroll function works as it should outside the game as does the keyboard while in full screen. I have looked at some of the options, changed screen resolution, and various other things trying to resolve this issue and been unsuccessful. Hopefully this is not a 'one off' and you can correct the peculiar behaviour I find only on SOL.
MicheleBal
22.08.17, 12:22
i have try all your suggestions but the game from the best online game become the WORST.Guys , the game FREEZE. Can you make returne in the old good game or not. I have spend so much precious time for playing and now is impossible to continue.OR FIX IT OR WE ARE IN EXODUS
(sorry for my english)
Salem_Warrior_1
28.08.17, 09:37
still buggy, still freezing tbh you cant fix it, 5 years you have tryed hahah
Every adventure I play I get 2-3 game freezes usually at about the same place. After defeating a camp or attempting to transfer a general - game FREEZE. If I press refresh I can start playing again - all browsers are the same ( except Microsoft edge after update month or so ago the hotkeys stopped working ). Occurs with slim browser too but restarting that is a pain in the proverbial.
Salem_Warrior_1
30.08.17, 09:47
ok since the paper adirion was taken down a few hours ago, games become unplayable, im having to zoom in out every minit to keep game from freezing
Everytime you do something game gets one step closer to grave
isnt it time you did a rll back and concentrated on keeping game stable rather than playing with silly things
Logged in for the first time this morning with my first mug full of coffee at my elbow. Two thirds of the way through it and I get my first flash crash of the day, which means I was logged in for around 15 minutes before getting booted... a new low.
I can't help but echo this:
isnt it time you... concentrated on keeping game stable rather than playing with silly things
Since the server problems last week and the dual maintenance several of us in our guild are experiencing freezes. Anywhere from 2 - 10 seconds it just freezes, zoom in/out has no effect but is implemented once it unfreezes.
I can barely play the game atm. there is no chat, and every time i minimise the screen i have to refresh the browser. i'm using firefox, any suggestions?
I can barely play the game atm. there is no chat, and every time i minimise the screen i have to refresh the browser. i'm using firefox, any suggestions?
try here:
forum.thesettlersonline.com/threads/35182-Issues-with-latest-Firefox-55.0.3-2017-08-25-with-fix (https://forum.thesettlersonline.com/threads/35182-Issues-with-latest-Firefox-55.0.3-2017-08-25-with-fix)
abradoodle
03.10.17, 18:46
What worked for me was going to device manager and update driver for graphics card....not had chat reset or freeze for around 4 days now...and it was happening up to 15 times a day
TheVictorious
17.10.17, 22:46
It is getting freezes a lot and every a few minutes, not sure is it because of the event or because of chrome latest version?
It's the event.. I have had seven flash crashes since I logged on today after the event started when nothing has been changed on my system. On average, that's one every 2 hours, which is about twice as often as I have gotten in the period since the Crisis Quest.
EDIT: mere minutes after posting this I get flash crash number eight. :(
Thejollyone
18.10.17, 06:44
It is getting freezes a lot and every a few minutes, not sure is it because of the event or because of chrome latest version?
I had the same issues exactly - intolerable amount of total game freezes for long seconds at a time. Irritating to the point of wanting to launch the laptop.
However after the notification in G1 of yesterday afternoon's Hotfix (*scoffs*), most players left the server and the game improved dramatically.
So one can only assume it's the burden of the amount of returning players who are only interested in the event that is contributing to the strain on the servers.
Glad you can get on, hotfix blah blah blah blah, what a way to run a game.
Thejollyone
18.10.17, 07:52
So I looked back at the News Archive on the front page for 2017...
Hotfixes so far in 2017
1.2.2017 #1
1.2.2017 #2
6.2.2017
16.5.2017
18.7.2017
18.10.2017
That's without Network and Database Maintenances, Server Restarts and the occasional Chat Server reset...
Pretty sure the hotfixes could have been avoided with more thorough testing and attention paid to feedback relating to events this year and in previous years (ie same issues every year)
Having said this, and frustrating as it is, I do welcome the events to keep the game bobbing along, so thank you at least for this BB :)
A round of nice compensatory pumpkins - since we lost time to gather them? Yes...and I am tempted not to say please. We are owed!
TheVictorious
18.10.17, 08:39
I had the same issues exactly - intolerable amount of total game freezes for long seconds at a time. Irritating to the point of wanting to launch the laptop.
However after the notification in G1 of yesterday afternoon's Hotfix (*scoffs*), most players left the server and the game improved dramatically.
So one can only assume it's the burden of the amount of returning players who are only interested in the event that is contributing to the strain on the servers.
I noticed this today in morning the game freezes become less too, yesterday was totally unplayable game, they seems downgrade servers for the cost as what Ubisoft usually do anyway! they greedy to get expensive games and rubbish servers.
And tbh, this is what I guessed, the game become worst by the time, and it is not really enjoyable anymore with these issues that waste my day for more blood pressure.
TheVictorious
18.10.17, 08:41
A round of nice compensatory pumpkins - since we lost time to gather them? Yes...and I am tempted not to say please. We are owed!
Almost lost all the day yesterday, managed to login only when the event started and at midnight, good thing that some of my cheap offers sold so I managed to get some progress, but not much exp gained, wasted the whole 1 prem day, and have to sell some resources cheaper to keep my progress on the line.
TheVictorious
18.10.17, 08:43
So I looked back at the News Archive on the front page for 2017...
Hotfixes so far in 2017
1.2.2017 #1
1.2.2017 #2
6.2.2017
16.5.2017
18.7.2017
18.10.2017
That's without Network and Database Maintenances, Server Restarts and the occasional Chat Server reset...
Pretty sure the hotfixes could have been avoided with more thorough testing and attention paid to feedback relating to events this year and in previous years (ie same issues every year)
Having said this, and frustrating as it is, I do welcome the events to keep the game bobbing along, so thank you at least for this BB :)
Agree, and you forgot UPlay down times? that is really getting so long, and is about 1-3 times monthly, one day was about 12 hours down time.
Whole game is freezed, no chat, no going to adventure and hammerman is there every couple seconds...
Widower2008
19.10.17, 12:45
Cannot log on to the game
Ann_Boleyn
22.10.17, 20:40
Game still freezes for me and I lose chat. After clearing cache, restarting my machine it works for a time till I have to do it again.
I now cannot log into the game as it comes up file loading error. Done the throttle thing which has no effect, restarting cleared everything I can think of. Still does not log into the game.
I use chrome and before the event I had little or not problems, since the event upload into the game I have been dogged with many of the issues people have mentioned before.
Not being able to log into the game consistently is making the game unplayable and not a joy to be playing.
I wish you would fix it please.
palemoon has the same prob. dont think its a browser prob cause ive tried loads of browsers and their all doing it. Most likely a problem with windows 10 as the lag/freezing started right after a win 10 update.
But it might have something to do with webassembly as a lot of browsers r putting that into its coding now to replace flash and HTML5. As its in the programing code rather than an addon like flash it might be causing a conflict with flash.
using the inbox is causing the game to lockup completly. just started doing it. open the inbox and total lockup. have to refresh to unlock it again. getting it on every browser i tried.
seems its the battle reps causing the prob. everything else is fine. but as soon as i try to read a battle rep total lock up.
using the inbox is causing the game to lockup completly. just started doing it. open the inbox and total lockup. have to refresh to unlock it again. getting it on every browser i tried.
Which browsers did you try? And could you try clearing your cache? Thanks!
For those who use Chrome or the freeze happens click with the right mouse button and have it printed soon after cancel. Here everything works normally.
Tiu's Hug !!!!
I use the Steam version which is automatically up to date. The game freezes totally whenever I recieve in game mail and whenever generals are landing after travelling to/from an adventure. This long term issue has only become worse.
Changing screen size doesn't help and is sometimes impossible (the whole window is frozen). Zoom is impossible.
Chrome Version 62.0.3202.94 (Official Build) (64-bit)
Sometimes the game freezes. Simple (but annoying) refresh fixes this. Sometimes only a map freezes and going to another (home/adv/friend) fixes the freeze.
This morning I had full freeze, refreshed the game. When I got back on the FP, I got the "plug-in stopped working" pop-up from chrome, restarted the plug-in and played the game.
But then I got the same pop-up, but my game was still working. I played 2 more hours and I got the pop up 5-8? more times. But I could just close it and keep playing.
Anyone else getting a incorrect plugin failure in chrome?
If i open this programming tool in chrome i get this warning: Mixed Content: The page at 'https://www.thesettlersonline.com/en/play' was loaded over HTTPS, but requested an insecure plugin data 'http://w03chat01.thesettlersonline.com/http-bind/'. This content should also be served over HTTPS.
/ Knapp
Garsteaode
17.12.17, 16:16
Yes, Opera browser keeps sending a warning saying that data is being sent to an unsecure server. On the macromedia there is a description of this:
What are security settings?
Adobe has designed Flash Player to provide security settings that do not require you to explicitly allow or deny access in most situations. Over time, as SWF and FLV content have become more sophisticated, Flash Player has also become more sophisticated, offering users additional privacy and security protections. However, you might occasionally encounter older SWF or FLV content that was created using older security rules. In these cases, Flash Player asks you to make a decision: You can allow the content to work as its creator intended, using the older security rules, or you can choose to enforce the newer, stricter rules. The latter choice helps ensure that you only view or play content that meets the most recent standards of security, but it may sometimes prevent older SWF or FLV content from working properly.
When older content runs in a newer version of the player, and Flash Player needs you to make a decision about enforcing newer rules or not, you may see one of the following pop-up dialog boxes. These dialog boxes ask your permission before allowing the older SWF or FLV content to communicate with other locations on the Internet:
Hi,
I have trouble with the Chat my cache is set to auto empty. Whenever my news updates chat causes my words I have written to disappear chat crashes, normally the Trade Tab disappears altogether, this happens very often. To the point members of my guild told me to report the problem as I seem to be getting more of a problem with this. 9x out of 10 When on an adventure Island chat always crashes.
I have Windows 10. Microsoft Edge 41.16299.248.0 use Chrome for adventure wikki guides
Also been experiencing lag whilst in an adventure, had to go back to home isle before General would complete the fight, this of cause slowed the adventure down. Highly annoying.
Somebody had a loot spot had completed their kill and it didn't register to me till awhile after, good job it was a guild free loot spot.
But my last couple of adventures I did in the early hours this morning were fine. So I am hoping that part of the game will be okay. But the chat problem has been with me for quite awhile.
sandieg
I am having recurring issues running the game in Chrome on both Windows 8 and Windows 10. Screen refreshes fail, games hangs in browser, and quite often I', seeing partial hangs were you can still move about but graphic items like menus will appear , but then not fully render. These problems started around Christmas and seem to have been worse during the Christmas and Easter events.
I have .png screenshots if they will help.
i use Microsoft Edge 41.16299.371.0
have never experienced lag at all
SSSecretSquirrel
13.04.18, 21:44
Chrome seems to have more issues. There was talk of some options to fiddle with some time ago to make it better. Any experts around to help?
Chrome seems to have more issues. There was talk of some options to fiddle with some time ago to make it better. Any experts around to help?
Sent you a mail in game :)
rathbone93
15.04.18, 03:26
Also on Google Chrome here (but on mac os) - game/flash totally freezes about once an hour now. Have to quit the browser and relaunch to get running again.
Also on Google Chrome here (but on mac os) - game/flash totally freezes about once an hour now. Have to quit the browser and relaunch to get running again.
Hi rathbone93. I know its not ideal,but instead of reloading in browser,use the browsers zoom in and out-that will force focus on screen again.
It has to be the browsers zoom in and out (top right at screen at 3 little dots) :)
its totally unplayable now in event... from Firefox not chance to login.. (tens of minutes-nothing), from Chrome game frozen up to 5min of playing... :-(
its totally unplayable now in event... from Firefox not chance to login.. (tens of minutes-nothing), from Chrome game frozen up to 5min of playing... :-(
Have you tried clearing your browser cache?
BellexiaLyrica
14.07.18, 14:06
I am getting the same error every few minutes or whenever I have tried to do something over the past 24 hours. It may have been from the Mozilla update but I checked Edge as well and it is doing the same thing.
I can't put any of new unlocked things onto island from Level 29 such as the steel without it saying in a blue window: check connection, clean cache and try again later etc.
Well I have done all of that in both browsers and I refuse to use Chrome. Any ideas?
Attached an image
Thejollyone
14.07.18, 16:47
see this thread:
https://forum.thesettlersonline.com/threads/36078-File-Loading-Error
LennaDamme
25.07.18, 16:02
Its sooo laggy and slow today from firefox, almost unplayable, tried everything and still same...
Runs very smooth on chrome but totaly unplaybale at mozilla.Deleted cache and reinstalled but didnt help
lordloocan
25.07.18, 20:57
Had to swap to chrome as firefox, edge and ie are all unplayable and yes I have cleared cache, flushed dns etc etc.
Normally I'm using FF, but today unusable. It's hanging up all the time. A headache all over. Bad/sad developement on this update!
LennaDamme
29.07.18, 17:28
Still no fix, are u guys aware of this? Its really annoying playing like this....
topgearfan
30.07.18, 16:06
since the last game update i get freezes that last up to 30 sec when trying to apply buffs. seems to only affect firefox. any fix?
Piratesteve2
30.07.18, 22:21
Hi
I am using Safari Version 11.1.2 and i literally cannot play Settlers on it anymore, when i attempt to scroll around the map after about 10 seconds the screen lags and thinks i have clicked on a building nearby to where i am attempting to drag the screen, I then click away into an empty space on the screen to attempt to maybe scroll somewhere else and nothing happens, the screen is frozen. I have moved to Chrome and this works fine.
For the Chrome users out there... I've found a little trick which is helpful. Sometimes the game seems to be stuck (typically when I open another window that has flash running but I didn't know that) and to fix it I just drag the window down to detach it from the Chrome session and then push it back up. Seems to slap the game back awake. This saves me having to refresh which I don't like doing when I'm on my mobile data.
Hope that helps a little.
LennaDamme
26.08.18, 10:16
OK i solved problem by installing fresh win10 (was using win7 before) and now runs smooth, even better than in chrome...
For the Chrome users out there... I've found a little trick which is helpful. Sometimes the game seems to be stuck (typically when I open another window that has flash running but I didn't know that) and to fix it I just drag the window down to detach it from the Chrome session and then push it back up. Seems to slap the game back awake. This saves me having to refresh which I don't like doing when I'm on my mobile data.Zoom in & out (with CTRL & scroll wheel) works :-)
It seems to me that since approximately the surprise "database maintenance" performance issues and other 'flaky' game problems have shown up. Unfortunately not all are able to be clearly documented so descriptions might have to do. But I have noticed an increasing rate of things like:
Sending explorers, except you notice you get no confirmation message/sound and they are still in the star menu.
Moving an item from the star menu to the storehouse. You don't get a confirmation, the item in the star menu is often grey, and nothing happens.
Going into the provision house/barracks and about just as soon as your able to queue something the target window "resets" and you haven't queued anything at all.
Clicking on a collectible to see sparkles that don't stop and the collectible is never collected.
Ongoing freezes which clear themselves, others that don't.
Collectibles quests: I track carefully when they are due. Sometimes...
The quest shows up auto-pinned because it was pinned last time - or -
The quest shows up, but I have to go into the quest list and pin it - or -
The quest shows up, but there is no quest in the quest list - or -
The quest doesn't show up, but if I refresh it's there
In all the above cases a refresh seems to make things ok. Also continually clearing the browser cache (at least a couple times a day) also seems to help.
This seems to have started about when the database refresh happens AND it's very important to point out about the time that Chrome released the latest and greatest (which I use) and changed Flash default play settings. I use Chrome pretty much exclusively. I play other Flash games and I am not seeing the same scope of issues beyond the nature of Flash which I've been used to for years. Settlers has much more pronounced issues in these areas.
Anyone else seeing similar things?
Merged
Anyone else seeing similar things?
Yes
I would almost say what doesn't cause a freeze
Generals landing on home island, first a message there's not enough landing space, the game freezes and then you hear them all land. Apply buffs at fast speed, finishing quests.
On adventure sometimes the generals stop walking, going back to home island and back seems to work, but we all know that's tricky when multiple generals attack.
I've also seen a weird pop up saying * there's a general without garrison *
Yep having constant issues lately and seems to be getting worse..the games performance is now simalare to zynga/facebook games constant lag causing the game screen to freeze or clicking stuff and sitting waiting for it to open is getting beyond a joke the game used to flow ..
Hello, i have been suffered this issue, last night i could not even log-in, today everytime change switching screen from land to adv map it's freeze forever.
As the newer browsers get better the performance of flash gets worse and worse - its a dead technology
getting this pop up alot when the game freezes too
https://prnt.sc/la8qe3
getting this pop up alot when the game freezes too
https://prnt.sc/la8qe3
I have noticed a trend with that pop up - the times it pops up for me have always been when I have moved a general from star menu (insufficient landing zones on adventure island) and then it appears when I do the first relocate on that general
I had a new one last night....
My before-bed collectibles dropped at 22:08 exactly on time. I got the New Quest flag and everything. I even saw a few pop up on the screen.
I was tired so I decided to use the Spring Park. Once I activated the buff I got the hour glass spin,spin,spin,spin........
Then I noticed on the side of the screen one of the collectibles had a blue flag bouncing on it so I figured the spring park worked and just closed the window.
THEN I got a "New Quest"
Collectibles!
And all the collectibles bouncing blue flags were gone.
And the spring park was in cool-down. Seems it refreshed the collectibles destroying my markers by doing so.
I decided to refresh. That is taking longer and longer it seems (and now I'm up to about 10 refreshes per day give or take)...
After the refresh I had the bouncing flags. But 1/2 the time was gone. So it ran out before I could find them all.
And of course I still don't have the spring park for another day.
It's very difficult to enjoy the game when things behave that way. I know Flash has it's attitudes at time and I'm used to that but these new behaviors are recent and escalating.
Continuing along (and I wonder if all these types of issues are related to posts about pumpkin fields loosing refills) - I keep seeing more things happening, but at least maybe a pattern? Events - defined as an explorer coming back, or even worse a "you have a new quest" notification. These seem to have the effect of wiping out anything that is in the ever worsening buffer of what is going on in your kingdom.
Example that just occurred but that I see more and more often: Queued 850 recruits. Hour glass spin, spin, spin. Close barracks. Opening barracks. Recruits showed queued. Started queuing some bowmen. Hour glass spin, spin, pause, pause.... explorer returned. Barracks re displayed and now empty - nothing on order.
Just left everything. Waited. Waited about 10 mins. Nothing. Queued another 25 recruits just to see what happened. Hour glass spin, spin, spin. Close barracks. Another explorer returned. Opened barracks. Now 875 recruits queued.
So it's like the request goes to the server.
It hangs somewhere in the ozone.
An event occurs (which I assume has higher priority).
Your buffered request is then lost (sometimes) or if it managed to make it before the event, is now active. But your end might not receive the information for a while - perhaps not until a refresh or the mysterious 15 minute automatic zone refresh they have talked about.
Things are behaving more and more asynchronously when they behaved much more linear before. I suspect server load and the proper scaling up not being done before what should have been known as an increased load.
I still wonder what the "database maintenance" was a few weeks ago...
Another example - posted "as it happened"...
Collectible time - showed up on time.
Got the New Quest notification.
Quest was in my quest list.
Pinned it.
0 / 31
Saw a barrel - clicked - sparkle, sparkle, sparkle...
1 /31
Click on herbs - sparkle...
pause
game hung
0/0
barrel back
Herbs still there
sound and 2/2
both barrel and herbs gone
All is as it should be, but you could just feel the pain of it desperately trying to process my actions and send the updates for the display.
I really don't know where this issue should go so I'll put it here. This one I haven't seen. The game was acting up (like it often does now) with not sending explorers for minutes after the request, spinning hourglass, etc. I tried to put some items up for trade. The first listing was ok. The 2nd one I got the hourglass. I waited and waited. I finally closed the window, waited a bit and opened it again. No hour glass, no 2nd listing. So I tried to list the item again. While the hourglass was spinning I saw something alarming in the listings appearing and quickly refreshed the game. This is now what I have in my trade office sell tab. Notice that the next offer would be 6 gold. Notice also there is no way to cancel the existing lines. I'm scared to try and list anything else and I really don't know how much gold might have gone out the window.
While I was typing this and had the trade office/sell tab up, the hour glass started spinning on it's own again. I logged out. Cleared the browser cache and went back in (I hate what all these refreshes I must do now does to my mobile data). It still looks the same as the below image.
I wonder if it will always be this way now?!?!?!?!
http://prntscr.com/ligqee
Edited: I noticed lots of sales at prices I didn't think were right so I went into the sell tab again to delete them. The 1st deleted ok. The 2nd stayed there but made the empty listings vanish. I was able to delete the 2nd listing with another click. :confused:
Seems I've made a lot of noise on this thread already....
Struggling to find much positive about the game lately I have to point out that it seems since the last patch I'm having fewer problems the kind of which I've listed above. I do clear both cache's more often (but not every game session) and some other "tidy" type things on my system but player Diwata does not do these things as often and has also seen some improvement. There wasn't any specific mention about it so I decided to point it out.
Click - nothing, click again, nothing...then the game responds....
Happening alot this morning, logged out. Cant log back in.
For me it comes and goes. Re-sending explorers, picking up collectibles twice, re-queuing items in the provision house, etc. And on adventures things just sometime stop working. At other times it all works pretty smoothly.
I have noticed that when the game is really acting up a quest will often appear soon. It's like quests have so much priority now (I think they changed that a while back) that it cancels anything you have done until the quest can get itself established.
I have game issues. Had to send out explorers and geo's 3x this morning to get them to go. Had trouble sleeping buildings. Loading gens. Changing maps. Seems to be worse when I have completed a quest. Have stopped doing the shard quests as it effects game so much. Gift tree doesnt work mostly...and no it's not my cache as I clear it regulary as support ticket advised. Went through the long list of things to do to get better game performance. All was already done btw. Hardly ever get the 100 gems each week even thou I've never missed a single day. I tend to leave game running as logging in can take ages. Unlike any other game that starts within a minute. Oh and did a ww with a no loss attack to complete a pf quest..but sadly it didnt complete it. sigh Did I mention that I've stopped using the excelsior as it jams up after 2-3 rolls and doesnt show me what I'm getting. At least it's not taking my gems now without telling me coz I'm not using it. Would like some of these issues fixed before new things get added. Seeing too many players leaving coz the game not running well.
LadyBillie
07.02.19, 09:19
cant log into game ... get into the box with tick box and advice messages , then it goes to connection to server is lost ......please wait while we try to resolve issue. then i get please click to refresh client .. then amessage .. the settlersonline.com sent an invalid response and cant reload game
The word performance does not apply to settler...
With a 16CPU, 32Go and SSD PC, this game take more time to launch than a real time free 3D game like fornite...
The official system requirements is a joke !
https://i.imgur.com/K4CHGsA.png
My actual settlers online flash processus take more than 1GB RAM...
Where there is a will, there is always a way
1 prob might be having a fake version of flash. there is a lot of fake flash downloads out there that look like real flash but they r full of malware.
So uninstal flash using Ccleaner or simular and go to the real adobe site and get the real version.
Flash should tell u when there is an update. But several websites will say flash is out of date and u need to update it. those r the fake flash players.
Its part of the reason why flash is being withdrawn too many fake versions around.
But adobe have a habbit of putting in malware on the real version as well to gather ur data to sell it. Its why its free lol.
Chrome does the same. it has malware and spyware built into it by google.
My internet security wont even let me download chrome cause of all the malware and spyware built into it.
The main reason for freezing and lag is due to flash player not the game.
Some browsers work fine others dont.
I used to use cometbird. never had any probs with it in the game no lag no freezing. But then they stopped upgrading it and now is not compatable with the latest versions of flash. then i switched to palemoon which worked great but now that wont load the game at all. So now using firefox.
Prob now is firefox has switched to using webassembly which is the replacement for flash, HTML5 and JAVA so its not really compatable with flash anymore.
Chrome and edge have also switched to webassebly hence their probs running flash.
The main prob with flash is its not capable of multi tasking. so if u have more than 1 tab open that uses flash ur going to get lag and freezing.
Flash uses a lot of CPU and RAM. so the more tabs u have open running flash the more ur PC has to cope with and usualy ends up with flash crashing.
Sometimes it might even lockup ur entire PC causing a blue screen crash or just freezing the PC so u cant even move the mouse to reboot. only option then is pull the plug from the socket to shut the PC down.
Thats another reason why flash is getting taken offline. Its not adobe decision to remove flash they were told to get rid of it.
The main reason for freezing and lag is due to flash player not the game.
Can you explain us how you know this ?
After the latest valentines update.
I am trying to rebuild buildings (wells, mines, wheatfields)
After 4th or 5th building, I notice a major slow down.
It takes around 12s for the free areas to be highlighted, so I can place a building.
After I place it, everything runs ok again.
Same on 2 machines:
opera 57.0.3098.106 on Ubuntu 16.04.5 LTS (x86_64; Unity) (16Gb, Intel Xeon E5 8 core), flash 32.0.0.101
windows 10 (32 GB ram, i7 3.60GHz)
internet explorer 11.471.17134.0, flash 32.0.0.114
and
firefox quantum 60.5.1esr on windows 10 (32 GB ram, i7 3.60GHz), flash 32.0.0
And I did clean the browser cache and flash cache.
I used (http://pch.custhelp.com/app/answers/detail/a_id/554/~/how-do-i-clear-my-flash-player-cache) for flash
The main reason for freezing and lag is due to flash player not the game.
As another post asked, I'd like to know the source of your information. Can you explain to me why I play other online games that have lots of moving Flash parts and effects and I run it on the same equipment and the performance is fantastic?
Amendment: After closing all browsers, changing locations thereby going from one network link to another the performance is now back to at least as poor as it was before.
Hello folks,
We're very interested to hear about anyone who's still experiencing latency issues after the hotfix that was deployed earlier today. Please provide as much information as possible e.g. screenshots, reproduction steps and even video if you can!
Thank you!
i still have some latency when i try to transfer generals on ali maps; this never happened before this week.
it still freeze when an event happens (when many explorers came back).
and i feel is getting worse because right after the server started and there were few players, was less obvious.
screenshot
https://s17.directupload.net/images/190214/6d3y69jk.png
reproduction steps
log in and load the game
try play as usual
Still having the same latency problems I had yesterday after the update, hotfix doesn't seem to have solved anything,
Game freeze when trying to build mines and other buildings.
Merged
rathbone93
14.02.19, 15:54
Game slows down a lot for me as well when trying to "drag" a mine from the build menu to its actual construction site. Major lag moving generals, too...
Also have a strange problem that the place where I'd normally click a buff for some buildings appears to have been moved. It's harder to aim the buff on a mine, can't figure out why (needs to be offset rather than in center of the mine).
Same problem. Trying to build mines is really difficult, there is massive lag.
Anytime i try building anything it takes a long time to start showing the green spaces and deposits, whatever fix you deploy did not fix anything for me.
Same here; select mine from menu wait 30 seconds place mine on deposit. Oh and try not too move your cursor while waiting or mine disappears and you have to start again
For me its worse now then before the hotfix...click something takes a few seconds to open try to move you can see the animation just freeze ...infact its sluggish no matter what you do
topgearfan
14.02.19, 19:36
To build something is still laggy, somewhat better than before fix but still way worse than before problems started. Havent adventured so dont know about that.
Having serious problems entering the game
lordloocan
14.02.19, 20:44
Building 1st iron was ok, 2nd lag went insane
Did they actually fix anything?
rathbone93
15.02.19, 00:08
slight revision tonight: no problem moving generals, but recalling one who is attacking on a ls takes >10 seconds before the action initiates, which is about double what it used to be. Also get loads of 2-second freezes when doing stuff around either home or adventure maps. still delays in dragging a mine to be built.
BozaPetrovic
15.02.19, 06:55
Today game look like this:
http://prntscr.com/mlcr0b
Mortallicus
15.02.19, 09:42
I keep getting a disconnected from server message (Man with the hammer), freezing, islands slow to load . Lose chat. (My caches all cleared) Use Opera or Chrome. Happens with both.
Torquemarda
15.02.19, 12:12
I'm noticing lag in the following instances:
Whenever a quest status changes, so new quests, or completion notice, there is always a point where the game hangs
I visited a friends island, selected their name and then selected to send an in game mail, and had to restart the browser
Coming back to my island from an adv, if quest completes I often have to restart the browser
These are all from today, post the hotfix
i have major lag problems when placing wheat fields did not have the problem before the hot fix
Hello folks,
Thanks for the continued reports - these are very helpful in our diagnostic efforts. For now, I've seen promising success if you log out and wait 15 minutes for your zone to reset. When we have a more permanent solution, we'll let you guys know asap - until then, keep these reports coming!
Have just finished a ToW. Very difficult to place generals over long transfers - very slow to calculate and recalculate the route as the gneral was moved into place. Appreciable delay after clicking before garrison appeared. Same effect with long attacks; very difficult to accurately hit the target camp which make blocks interesting.
On return from adv, map very slow to load, no chat server found and game eventually froze altogether.
I also have the very slow placement of mines on home island.
Have to say it's not much fun playing like this. :(
Have just finished a ToW. Very difficult to place generals over long transfers - very slow to calculate and recalculate the route as the gneral was moved into place. Appreciable delay after clicking before garrison appeared. Same effect with long attacks; very difficult to accurately hit the target camp which make blocks interesting.
On return from adv, map very slow to load, no chat server found and game eventually froze altogether.
I also have the very slow placement of mines on home island.
Have to say it's not much fun playing like this. :(
I had exactly the same experience with TOW, the adventure took twice as long as normal which was frustrating to say the least!
If this helps...
ru-servers currently have no problems with stability (as far I know),
but still there is a problems with building on the main island, moving generals camps in the adventures and building of defence in the colonies.
It looks like the game freezes for 2-10 seconds every time when it need to highlight something (construction zone, landing zone, etc.), maybe there is only game-client related bugs.
WildWizard
15.02.19, 22:42
Following on from Tempdirz
When building opening the build menu is ok but when you select a building to place you get the long pause, tested with the build menu pinned and unpinned with no difference between the 2.
The exact same pause occurs when placing a building from the star menu.
Following on from Tempdirz
When building opening the build menu is ok but when you select a building to place you get the long pause, tested with the build menu pinned and unpinned with no difference between the 2.
The exact same pause occurs when placing a building from the star menu.
For me to solve that issue it helped to logout, clear cache and then login after 15-20min. Hope it helps :)
For me to solve that issue it helped to logout, clear cache and then login after 15-20min. Hope it helps :)
surely... shouldn´t be a problem to
logout, clear cache and then login after 15-20min for everyone after building something. should reduce latency even more,i assume, and while waiting for 15-20min you are saving precious servertime for your fellows. may they don´t have to
logout, clear cache and then login after 15-20min;)
Also having problems placing buildings. This issue didn't appear right after the update but is definitely there today. When (for example) building an iron mine I click on the iron mine from the build menu, there's a good 5 second delay before I can place the mine, and once I click on the target location another good 2-3 second delay before it is actually placed.
Running Win 10 and Chrome latest version.
For me to solve that issue it helped to logout, clear cache and then login after 15-20min. Hope it helps :)
So - in other words - it's easier to play if you don't play ???
Hello folks,
Thanks for the continued reports - these are very helpful in our diagnostic efforts. For now, I've seen promising success if you log out and wait 15 minutes for your zone to reset. When we have a more permanent solution, we'll let you guys know asap - until then, keep these reports coming!
You mean someone could be lucky getting a non-slow (mirror) server loading the game next time?
For me to solve that issue it helped to logout, clear cache and then login after 15-20min. Hope it helps :)
It does not solve the problem, it just reduces the freeze time for a while, killing the flash player process does the same - "standard" memory leaks from the flash player are added to the lags from the patch.
Earlier, after several hours, increases the time of moving between the friends islands, adventures etc., now time also affects to freezing during any actions when something is highlighting on the map.
I think the weaker the PC, the greater the effect.
surely... shouldn´t be a problem to for everyone after building something. should reduce latency even more,i assume, and while waiting for 15-20min you are saving precious servertime for your fellows. may they don´t have to ;)
You of course do that before building anything.
I haven't had that since I did it btw, but it doesn't work for everyone and I'm not denying the problem exist only posted what worked for me and hopefully other that haven't posted here. there are a lot that needs to be fixed, I am well aware of that.
wintertime
16.02.19, 09:09
This continuously having to break down the copper mines because the geo isn’t finding double speed mines isn’t helping either. With this build up of lag whenever you place a building is getting very tiresome.
It would be very helpful if the skill Quality Copper Mineshafts could be upgrade to 100% in stead of the 45% maximum that it is now. Adding one more line to the skill tree with the possibility to find 100% double speed mines would be very helpful.
If this helps...
ru-servers currently have no problems with stability (as far I know),
but still there is a problems with building on the main island, moving generals camps in the adventures and building of defence in the colonies.
It looks like the game freezes for 2-10 seconds every time when it need to highlight something (construction zone, landing zone, etc.), maybe there is only game-client related bugs.
The cause of the problem is on server-side - waiting (TTFB).
The cause of the problem is on server-side - waiting (TTFB).
I do not think that the highlighting (during building for example) is server-related. If you have not built anything yet, sending requests to the server would be too non-optimal. I think syncronization happens only after building is confirmed.
But yes, since we cannot fix the client, waiting is the only solution atm.
I do not think that the highlighting (during building for example) is server-related. If you have not built anything yet, sending requests to the server would be too non-optimal. I think syncronization happens only after building is confirmed.
But yes, since we cannot fix the client, waiting is the only solution atm.
It's server-related. It doesn't matter if you've built anything or not - the highlighting is output of the blocking algorithm (https://forum.thesettlersonline.com/threads/33065-Dev-Blog-Building-Space), depending on fresh data from server - eg is deposit found (yet), colls may spawn or generals arrive.
BB do not trust client. (Even harmless UI settings are saved on server-side.)
What about heavily (re-)used systems that may work well on server side but cause major problems on client side?
Systems you have spent a lot of time and effort to make fail-safe but still need tweaking to reduce obvious bugs..
I'm thinking mostly of the "hard coded" (con-/de-)struction mechanism that you think can be executed from both sides (server and client) with just some map/building blocking restrictions and just letting server override or freeze/lag client whenever it gets heavy loaded.
Then you've added "help systems" that automatically emptying and retrench any excessing generals.
The whole Landing Field/Spot concept is a backward and non-wanted system that you for unknown reasons keep hanging on to.
Why not just keep it simple and avoiding such auto/manual executing conflicts?
There just needs to be a beach head (per player) from which we transfer generals to set up garrison; and a UI that allow us to handle army leading generals without garrison - could be reached from the Tavern (on home island) and a big ship or The Excelsior (on adventure).
The statement remains the same in this case, too. To be able to make a better system, there is a need to rework the old ones.
Edit: Besides that, there is one rule: Don't trust the client! Would the reason "tons of work, so we decided to invest the resources into events and content" be enough reason to keep sticking to the existing mechanic?
https://forum.tsotesting.com/threads/23028-We-need-your-feedback-Test-Server-UI-Changes! (https://forum.tsotesting.com/threads/23028-We-need-your-feedback-Test-Server-UI-Changes!?p=48894#post48894)
Of course, we do not know technically what's happening, though I doubt it's just change in content but also session handle (on server-side) - like client is quick to timeout chat server calls, game server seems to delay and eventually timeout client calls.
the highlighting is output of the blocking algorithm (https://forum.thesettlersonline.com/threads/33065-Dev-Blog-Building-Space), depending on fresh data from server - eg is deposit found (yet), colls may spawn or generals arrive.
BB do not trust client. (Even harmless UI settings are saved on server-side.)
As far as I understood, the blocking algorithm works with the zone map (loaded at startup and cached for the session) and with several building space/block maps (most likely built into the client) and do not require additional data exchange.
I think "do not trust client" means that there will be a rollback of any wrong actions if the data on the server is different from the client data. For example, if the building was in a blocked area. Without hidden meanings of this phrase.
Also I see no additional data exchange in fiddler/dev.tools when I select a mine or a field (e.g.) for building (only standard sync 1421b, 780b + 900b when i click the menu), I see only freeze + lags even if I try to move around the map when highlighting is active.
https://i.ibb.co/KLVKR9n/fiddler.png
So, my theory still remains that most of the problems are caused by wrong highlighting graphics of island/adventures/colonies "when the game needs to highlight something (construction zone, landing zone, etc.)" maybe there is errors in the pictures or layers, that cause the flash to be unstable, and the flash freezes lead to a lot of bugs that people atm complain about.
Torquemarda
17.02.19, 11:06
As well as the other previous logged comments on lag I am seeing it when you select to build something that isn't on a fixed point like a mine. So trying to build a field ro well that has to check space across the whole island causes - this would support Tempdirz theory to a point, but as I noted I also get this when a quest refreshers
Note playing today, moving generals on an island produces large lag when it's working out free spaces to move the general to, so looks like anything where it needs to work out free spaces is lagging
needtoplay
17.02.19, 14:40
I am getting short game freezes on my main island. On an adventure freezes and lag when transferring general to another sectre.
Never had it as bad as this before.
the game is a joke, the attitude of the company is a joke... lack of communication, lack of skill, lack of understanding by programmers, there certainly seems to be a total attitude of "we dont care, just buy more gems"... I bet this game will be scrapped and dropped in the "too hard to fix it" basket very soon.
I have just spent the last hour trying to log in, get in, spend 2 minutes (if lucky) game crashes ....rinse and repeat. I am beyond cranky.
Mortallicus
18.02.19, 11:30
I reported a problem with buffs not sticking a couple of years ago and it still happens. For example a I can place 6 steaks and each building will show the correct time outstanding (the same within a second or two) and notice several hours later that one of the buildings is no longer buffed. But the other 5 still are and the clocks are still running properly. I started a thread on this at the time
But that said until recently I rarely had problems. If I did I would have a good clean up of my laptop , a full maintenance and I am up and running again.
My husband who also plays rarely clears his cache , let alone do a full maintenance :D and has even fewer problems than I have.
BUT the recent updates have created more problems for both of us. He gets a bit of lag when building mines. Everything else is fine.
I get :-
lag on adventures,
screen goes dark and have to refresh,
the connection to server lost message,
my screen this morning just goes dark and freezes (The only part that looks normal when this happens are the avatars of guild members across the bottom).
Chat tab freezes and I think no one is talking.
This morning I said good morning to guild members and only THE SERVER replied with a good morning. My husband confirmed I could not be seen in chat.
Guild Avatars disappear and only the lights show.
Some guild members lights do not show and yet they are online.
The Mail Box is slow . Particularly Adventure Invites. But sometimes trades as well.
I recently wrote to all Guild Members asking if they are having issues and roughly 50% so far said none at all or at least nothing that worried them. Others are having some of the same issues as I am having and one member has problems seeing the Guild Guest which he reported and was told it was a known issue. It went at first update but returned during the latest.
My husband and I both have laptops with similar specs and of course the same Internet Provider. We both use Windows 10. He uses Chrome and I use Opera. Chrome also works for me.
The_Little_Girl
18.02.19, 15:34
Hello, the game does not load since Thursday. There was a problem with the connection on Thursday and I was asked to refresh the page, and then it wouldn't load. I have tried several times at different hours since. The bar loads to about a third and stays there forever. I have tried Chrome (which is my default navigator Version 72.0.3626.109) and Internet Explorer and both doesn't load. My PC has been rebooted. Please tell me if there is something to do or if I just have to wait for a fix. Thanks.
Last annotated status is always the current and continuing status, even if there is no individual feedback every hour.
Currently, the delays have our highest attention and we continue to work on a solution.
Last feedback is thus still:
We'd like to examine in detail the issues that have been reported to us since the last update before we enable new content. Thank you very much for your patience. We will be providing new information about the event this week, and by then we will have a close look at the game performance. We are still working on it.
UPDATE 18.02.2019
We deployed a new version on the test server, which includes a possible improvement for the latency.
Please join the testserver on www.tsotesting.com and share your feedback with us.
Believe it or not... resetting my router fixed my recent lag issues. I was having the same major problems doing anything on TSO for over a week (~10 minute login, very poor response when placing mines, sending specialists, buffing buildings, etc). I didn't even want to try adventuring. I tried clearing cache and history, switching browsers, switching computers, no luck. So, at a loss, I tried the old unplug router/plug back in routine and eureka! The game is back to normal for me.
I have no idea why this worked, as my wifi was working fine for non-TSO content before I reset the router. And I doubt it will work for many others considering how widespread this problem currently seems to be. But it may be worth a shot...
Believe it or not... resetting my router fixed my recent lag issues. I was having the same major problems doing anything on TSO for over a week (~10 minute login, very poor response when placing mines, sending specialists, buffing buildings, etc). I didn't even want to try adventuring. I tried clearing cache and history, switching browsers, switching computers, no luck. So, at a loss, I tried the old unplug router/plug back in routine and eureka! The game is back to normal for me.
I have no idea why this worked, as my wifi was working fine for non-TSO content before I reset the router. And I doubt it will work for many others considering how widespread this problem currently seems to be. But it may be worth a shot...
I can confirm this. Worked for me as well. Ty for the information c¨,)
My guild quest dont open.I have f5 3 times with 0 result.
I did look at my router switching browser
and again 0 result.Im going to miss a lots of guild coin.
I hope i can get back the guild coin i loosed bekos of the
trubble with the game.
I run Chrome under Linux (Endless) and have no problems with freeze or chat server discontinuity. For me it works well.
Game is really bugged out these days Worst I have ever seen it to be honest. Constant freeze Placing buildings can be a nightmare and lag on adventures makes it difficult to do adventures etc Been here too many times
I can confirm this. Worked for me as well. Ty for the information c¨,)
Glad it helped at least one person! Who knows, it may give BB a clue as to what's going on.
My guild quest dont open....
Unfortunately I don't believe this is a lag-related issue. It is just one of the many new(er) bugs that have been born into our online world lately which the development team (or more likely their management) refuses to take the proper time to address and fix. Instead they would rather focus on gimmicky new content in hopes of some quick $$$
Lord-Nazgul
19.02.19, 02:35
Nothing new even worse now then ever, dont have any chat now, cant build anything game freeze all time, loading game forever etc all get worse with last update.gl with more upcoming bugs now.game is dead. the end
JavaanseDolk
19.02.19, 09:15
I used tsotesting.com today and have clicked around lot. I was a lot quicker than the production TSO. I experienced *some* lag when clicking through all the quests that had been finished, I clicked through those as quickly as I could. In my opinion this lag is to expected and acceptable.
hi,
my input
what annoys us players is - we have been telling BBS there are problems with the game and all you get back is a 2 page email asking you to check your own equipment---- now bbs have increased the loading on the servers-- this has proved there has been an underlying problem all along and BBS could not be bothered to look in to it, -----untill now---GGRRR
Where is the list of known lags ? known bugs ? and freeze ?
Where is the list of known lags ? known bugs ? and freeze ?
you can find all that info here: https://forum.thesettlersonline.com/forums/182-Bugs-amp-Technical-Issues
Having to refresh alot now from game freezing...whats causing it we never used to have a issue..is it flash related ?i have seen this in another game for a long time that is flash related they never bothered to fix it as the game is just something played on FB as a money grab...but does make you think
I rarely have problems with this game. Loading times and lag are all as they always have been for the last 5 years. Doing adventures with more than 1 has always been a cause of (massive) lag.
I always use chrome for this game and don't use this browser for my other online activities. Running chrome 72 now.
Hello,
A game hotfix is scheduled for tomorrow (20.02.2019), to address certain latency issues.
Maintenance will last from 06:00 CET (05:00 UTC) to 12:00 CET (11:00 UTC).
Full official post can be found on the Homepage (https://www.thesettlersonline.com/en/homepage).
I can't log on at all. Stuck on the loading screen despite a restart and multiple refreshes
Underdog-the-1
19.02.19, 18:55
And again no login on to this ****** game
I could try resetting my router tonight when I get home but what's the point because the game will be down again.
I doubt it will do anything though because now I'm remote using data off my phone and it still acts just as bad. So it can't be just my router or things of a networking nature at my end unless it's my ISP and I doubt that. But thanks for the router idea anyway.
Correction...
Needed to place several iron mines and the lag is a little better (e.g. less lag) than before - it's still there, but a couple seconds have been trimmed off. Resetting your communications may do something - I'll check at home whenever the game is available for a while.
ClarenceDuPont
19.02.19, 19:51
Can't login for about an hour, 3 machines, 3 browsers on each, 2 routers, just sticks on loading screen, progress bar never moves...
Have been trying to log on for well over an hour...game doesn't load .progress bar goes to about half way then stops
TheVictorious
19.02.19, 21:52
Thank you BB, you did an awesome job to kick people out of the game and kill it, trying from 2 days to log in and only succeeded one time, and suffering from the whole week logged in 2 times only, and I can't enter for the whole day today... yeah you got talent to come with gems-vacuum items while you don't deserve any support anymore for this mess up, that never happened before.
RIP TSO...
100% sure that my weekly quest failed...
I cant login to. Its sad that they dont give us answer what will happen when flash goes into history. To much people will leave because they dont take resposibility.
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