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PELIAS
09.12.17, 23:01
The gem shop is not loading up. I don't think it is just me.
Dorotheus
09.12.17, 23:07
same here.

logged back in 9 hours later and it was working.
Lollover
09.12.17, 23:33
love it, BB throws us a happy hour and then stops any gems from being brought .... clever .....
MaelstromJ
11.12.17, 00:42
Bought gems they haven't shown up.....
BB_Saqui
11.12.17, 10:43
Bought gems they haven't shown up.....

If you bought Gems and have yet to receive them, please contact our Support Team (https://www.thesettlersonline.com/en/help-and-support) (via the contact form) who will resolve any outstanding orders.
MaelstromJ
11.12.17, 11:33
If you bought Gems and have yet to receive them, please contact our Support Team (https://www.thesettlersonline.com/en/help-and-support) (via the contact form) who will resolve any outstanding orders.

Did last night...still no sign of my gems.
MaelstromJ
14.12.17, 14:48
Thursday and still no gems......
Cully
14.12.17, 21:00
Pretty disgusting that after 5 days he's received no response and no gems. So BB just take people's hard earned money now and give nothing back?
MaelstromJ
14.12.17, 21:26
I'll let pay pal sort it out I've referred it to them...
BB_Saqui
15.12.17, 10:06
I'll let pay pal sort it out I've referred it to them...

Investigations like these can take a bit of time, mainly due to the fact we wait for responses and information from the payment provider themselves e.g. PayPal. Please be rest assured that we haven't forgotten about it, and aim to resolve it as fast as we can.
MaelstromJ
20.12.17, 23:59
Could someone respond to the message sent by paypal to resolve this issue please ...they sent it on the 15th.....don't mind me Ive only been out of pocket since the 10th - still it was only a few quid screw me eh ??
BB_Saqui
21.12.17, 11:47
Could someone respond to the message sent by paypal to resolve this issue please ...they sent it on the 15th.....don't mind me Ive only been out of pocket since the 10th - still it was only a few quid screw me eh ??

If you'd like to contact Support, please use the contact form to make a ticket - the forum is not the place to do this. As this thread has derailed from its original subject, I'm closing it.