PayPal removal and Voucher [Archive]

Eggybert

09.02.18, 19:20

Sorry if I have posted in the wrong place...
I have searched the news and announcements but cannot find any reference to removal of PayPal...

Can I ask, why has PayPal been removed as a payment source..

ALso
Is there anyone in the UK that actually sells the Settlers online vouchers anymore, I know Sainsbury's and Game stopped selling them in 2017 /2016 respectively

KungFuWarrior

09.02.18, 19:49

Hi...

Looks like they have removed PayPal from the selection process.
Would be nice if we could have a explanation as to why PayPal is no longer an option.
I now will no longer be getting gems from the shop,As i prefer using PayPal,Shame really.:(

Mannerheim

09.02.18, 19:57

Are both of you from UK? because the PayPal option is still available for bunch of other countries.

Eggybert

09.02.18, 20:00

I am from UK.. PayPal is the only method I use, so now unable to buy Gems anymore

Durin_d

10.02.18, 07:36

You can buy with PayPal if you select any of the € countries from the drop down menu. I had PayPal also when I selected International from the drop down menu.

maryam1

10.02.18, 14:11

The problem with paying via paypal in euros is that we get charged for them...

Yesterday BB Saqui said they had NOT deliberately removed a payment option and were looking in to it...nothing since. It is my belief it was removed deliberately as there has been no statement about them being sorry for the glitch etc.

KungFuWarrior

10.02.18, 18:43

Hi Mannerheim..

I am from the uk..:)
And to Hi to Durin_d..

If i bought the Most popular Gems 4800 in International I.E Euros it would be costing me and extra £4 + with the difference of euros to uk..:(.
This is of course at the time of conversion money rates.

BB_Saqui

12.02.18, 11:52

Hey folks. The issue of the Paypal payment option being missing from the Shop on some regions is a known issue, and we're still looking into it. Please understand that sometimes the issue lies with the payment provider themselves, and we need to wait for them to fix the problem before it can be reinstated.

I'll update this thread with any news, and thank you for your patience.

KungFuWarrior

13.02.18, 09:25

Hi BB_Saqui,

Just a quick question but if there is a possible problem with the Payment provider I.E. PayPal,Then why are other regions still using it.
Kind of an odd one to let other regions still use it.

Durin_d

14.02.18, 15:52

Hi BB_Saqui,

Just a quick question but if there is a possible problem with the Payment provider I.E. PayPal,Then why are other regions still using it.
Kind of an odd one to let other regions still use it.

Payment provider can prevent payments using a specific currency or location. Not necessary the case here but for example the £ rate is so low that PayPal could lose revenue by allowing payments with that currency. Or the legislation in some country makes it impossible to use it.

Eggybert

19.02.18, 21:29

seems to be back as an option now...

BB_Saqui

20.02.18, 10:31

seems to be back as an option now...

Yep! The issue has now been resolved. Thanks all for your patience and understanding. :)

Sandycat

28.02.20, 02:10

Hey folks. The issue of the Paypal payment option being missing from the Shop on some regions is a known issue, and we're still looking into it. Please understand that sometimes the issue lies with the payment provider themselves, and we need to wait for them to fix the problem before it can be reinstated.

I'll update this thread with any news, and thank you for your patience.

I'm from Mexico, I am able buy items worldwide with Paypal , but not TSO gems.

When will it be solved? Looks like I'll be missing the current gems offer ... again .... :(