View Full Version : European English not loading
Starting this morning "The Settlers Online" for European English has a distorted main page and doesn't load/log in; tried 3 browsers so far ( edge/IE/Firefox) with same result, clearing cache/cookies has no effect; If i change the language however it loads properly; My apologies if this was reported already... didn't find anywhere.
Same for me using Chrome as well.
same, using chrome...I managed to log in through my history after five attempts at usual way
same here, chrome, firefox, IE not loading
Nettopp_naa
22.02.18, 06:19
I experienced the same with Opera/Chrome/Vivaldi used adress www.thesettlersonle.com/en/play and it worked :)
if it helps, I managed to get into the game from yesterdays 'history' with no problem.
yesterdays history does not load for me
it currently resembles a missing css file.
what is wrong with the page ? it look all fun , and no way to log in
do something now BB
same issue homepage isnt loading correctly
history works if you dont log out, if you log out there is not possible to log in
DevilsLord
22.02.18, 07:03
https://snag.gy/ZB1y4r.jpg
TiTaKa1503
22.02.18, 07:33
Yes the same here...... i hate login only in forum because ALWAYS!!!! need to change my password before i can type here... And have sent MANY!!!! tickets to support about it but they never do anything about it, they just dont understand me:mad:
TiTaKa1503
22.02.18, 07:35
There was already thred about this but will answer this one too.... Same issue with me
Ozzymandeus
22.02.18, 08:00
Yes the same here...... i hate login only in forum because ALWAYS!!!! need to change my password before i can type here... And have sent MANY!!!! tickets to support about it but they never do anything about it, they just dont understand me:mad:
Indeed, last time I was unable to login to the game properly and came to the forum I had to 'reset' my forum password and I deliberately kept the mail in order to use the same password in future. I copied and pasted that password from the mail when attempting to log in to the forums just now, in order to post this, and it would not accept that password and I ended up having to reset it again.
I do not understand why on earth the forum only login doesn't use the same password as your main login, but having set a new one, at least have the system remember it for future use, please!
As for the problem of not being able to log in to the game, it is annoying as hell to be logged in and playing the game on my Sandycove account and not being able to log in on Northisle because Facebook accounts don't automatically kick you off of logged in status after being idle for some time, but uPlay accounts do! :mad:
Anomandaris
22.02.18, 08:14
Any ETA or at least a confirmation that the problem is being worked on?
It would be nice if BB could manage to give us an update to let us know that they are working on it, and maybe a estimated time they will fix it.
I don't think that is too much to ask.
edit
Looks like Anomandaris beat me to it, got in before I finished my post :)
Problem with https://tso-uk-ssl.cdn.ubi.com/ URLS, getting "An error occurred while processing your request.
Reference #..."
30.97fc645f.1519287890.9a5bfbee
30.97fc645f.1519287831.9a52a890
...
home12.min.css is missing, but most important built.js too
TiTaKa1503
22.02.18, 08:24
Indeed, last time I was unable to login to the game properly and came to the forum I had to 'reset' my forum password and I deliberately kept the mail in order to use the same password in future. I copied and pasted that password from the mail when attempting to log in to the forums just now, in order to post this, and it would not accept that password and I ended up having to reset it again.
I do not understand why on earth the forum only login doesn't use the same password as your main login, but having set a new one, at least have the system remember it for future use, please!
As for the problem of not being able to log in to the game, it is annoying as hell to be logged in and playing the game on my Sandycove account and not being able to log in on Northisle because Facebook accounts don't automatically kick you off of logged in status after being idle for some time, but uPlay accounts do! :mad:
Omg it worked my password i mean and it is the same password to forum than it is in the game it self ozzy
Ozzymandeus
22.02.18, 08:25
It would be nice if BB could manage to give us an update to let us know that they are working on it, and maybe a estimated time they will fix it.
That would require someone at BB having managed to drag themselves away from the coffee machine already! :rolleyes:
Is that compensation I smell in our in game mail?
same problem for me too - applied a Microsoft update yesterday so is this part of the problem?
same here can't get in from the homepage, and tried to load from history, and it worked
Same for me, I miss my daily G1 spam :)
mine not working either..not even hstory
Com'on BB an update would be nice, not to mention polite.
Well, I was able to get in the game for a while by loading from history but, after a crash, I am unable to log back in and faced with the same messed up front page that DevilsLord posted a picture (https://forum.thesettlersonline.com/threads/35720-European-English-not-loading?p=339592&viewfull=1#post339592) of.
I finally got ingame by changing /homepage in the addresbar into /play
I finally got ingame by changing /homepage in the addresbar into /play
Ozzymandeus
22.02.18, 09:20
I finally got ingame by changing /homepage in the addresbar into /play
As others have already said, that only works if the system still registers that you are logged in. If you have logged out (or the system has automatically kicked you out as is the case with me) then that trick doesn't work.
Come on BB, get your finger out!
I just sent a mail to contact.support@thesettlersonline.com asking them to provide some feedback regarding this thread... I guess we'll have to just wait and see what happens.
unable to log in via chrome ie or firefox this has been going on since early hours this morning, obviously i have managed to get on here but was unable to get to the report a bug page to support people in game . could it be something to do with the games internal clock as its 09:49 here in the uk but post clock says it heading towards midday
unable to log in, morning off work too:( , hey ho i'll have to put the hoover round instead :(
Pitty BB didnt react here yet...but ingame they said they are aware of the problem and working on a fix for it.
Those who got an account on test and use the same inlog credentials there as you use here then you might try to log in at the testserver, as they have no problem there. Once logged in the method of changing /homepage into /play in the addressbar might work.
Thanks for tip....it worked for me!
It appears the issue is resolved now.
10am gmt and still no responce? Must be a long queue at the coffee machine
Ozzymandeus
22.02.18, 10:10
Pitty BB didnt react here yet...but ingame they said they are aware of the problem and working on a fix for it.
So the people who aren't affected by the problem get told a fix is being worked on, but the people who really NEED that info get bubkiss....
#FAIL
The capability of our programmers on its peak.
rogersgirl
22.02.18, 10:23
loaded using yesterdays history. thank you for that tip Maryam1
Hello there, folks! We're currently aware that there's an issue with our website that's preventing some players from logging into the game. We're working to restore service as soon as possible, but in the meantime, you can try using the following URL as a workaround:
https://www.thesettlersonline.com/en/play
Note that this will only work if you're browser considers you logged into the website from a previous session.
I will update you all on the issue when it's resolved. Thank you for your understanding and patience!
i been waiting for about 3hours but it seems fine now
Yup - not pretty at all. Can finally get the page loaded right, but it takes a while. And without the normal rendering the "Play Now" is not actually a button so it doesn't work. If you add /play to the URL it will let you in though.
I'm also getting security certificate errors now on both the game and the forum but I'm confident that's on my end and the firewall I'm forced to go though where I'm at.
Yup - not pretty at all. Can finally get the page loaded right, but it takes a while. And without the normal rendering the "Play Now" is not actually a button so it doesn't work. If you add /play to the URL it will let you in though.
I'm also getting security certificate errors now on both the game and the forum but I'm confident that's on my end and the firewall I'm forced to go though where I'm at.
Are you still having issues on the website? Mind if I ask for a screenshot?
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