View Full Version : Log-in and play issues
TheAngryMan
17.03.18, 18:05
Hello,
Is the chat server down? I am not able to see any chat tabs.
Well at this moment the server is definatly down, and forum was too all day till now.
Thought this maintenance was planned for Monday, not Sunday...
Laughing my butt off, game has worst day in history, and only reactions on the forum are on the sonya riddle nonsense :D
Well its a nice change for once, a day of being unable to play and no one complaining, and no i aint complaining either, I am just curious whats going on...
Seems something bad happenend to their servers, so I hope they are able to get our islands back unharmed more, then that i worry about lost production...
finnaly got the forum back after not being able to get on here for 15 hrs. game still down though 15 hrs and counting. just kept geting data base error when i tried to get in the forums to see why the game was down for maint today instead of tomorrow.
Its saying down for maint and wont take more than half a day. well i think 12 hrs is half a day so 15 hrs is well beyond half a day. No warning either it just went down right in the middle of doing something. Good job i had just finished an expo or i would of lost those troops for nothing.
Suppose the game will be down again tomorrow for the scheduled update to add the easter event stuff.
Worst, this isnt the announced maintenance for Monday wich would make the server unavaileble for game and forum, as that is planned for tomorow, so we get that one first, then on Tuesday the maintenance wich will implement the easter event...
So be prepared for 2 more days of hardly being able to play...
another week before they turn on the easter event as that supposed to start monday 26th.
might get worse. they might screw something up and have to take the server down again to fix it lol.
"On Monday, 19th of March, an IT infrastructure task impacting the online services may cause disconnections or the game's complete unavailability.''
"Change log 20/03/2018''
Today It's march 18......
So 3 days in a row, unless they use the fact its offline to implement whatever they got planner for tomorow.
Might be its not a planned down time. Maybe its their supplier thats down. had it in other games where everyone in the dev office got cut off from the outside world. even the phones went down. took them 3 days before they were able to get services back as it was the net providor that went down. apparenty the providors servers blew up taking down every site using them and the phone lines lol.
Guess we will have to wait till the devs let the mods know whats going on so they can tell us.
still having probs with the forum. when i try to check other posts in the forum i get data base error msgs coming up.
They are communicating on Twitter, but not on their own forum, so its not strange less and less use forum.
As i saw on twitter ( Using the link on the maintenance page )they updated their messages there 3 times so far, and the reactions there where full of complaints, and not the nicest ones
I looked again and they updated just once saying they are still investigating whats going on (wich doesnt look good to honest, so i dont expect it back today for sure......)
The update was just joined by the Original message, so i counted 3, my fault, not used to use twitter...
still having probs with the forum. when i try to check other posts in the forum i get data base error msgs coming up.
I tried a bit, clicking random forumpieces, and my experience is that refresh is your best friend, even when you get the Database error page, just refresh (couple of time if needed) but it will open in the end. It just takes a lot of patience and refreshing today ;)
they posted on their facebook page they r looking into the problem. lots of unhappy ppl on their as well lol.
Guess they dont know what the prob is either.
think most of us will be busy for a few hrs when the game comes back on rebuilding all the deposits that will be depleted sending out geo,s and explores as all of mine will be back home getting bored lol. think most of my buffs would of run out as well.
i was lucky on an expo as i just claimed a colony a couple of mins before the server went down. but missing out on all the res i should be getting from the colonies
hi, expected more people here, trying to find out whats going on today with the down time:( feels like a ghost town, hopefully all will resume soon... the game and the ghost town :)
BB update when u can please
This does not usually take longer than half a day.
It toke all day
So nobady want's to tell us what's the problem?
Update 22:00 The game will stay offline until tomorrow's maintenance.
On Facebook.
thank you dutchduty
will go do something meaningful for the rest of the eve, but miss my settler fix and settler friends
rathbone93
18.03.18, 22:19
So we're having today's full day and a half of unscheduled maintenance, followed by a half day of maintenance tomorrow, then some more downtime on Tuesday?
All I know is that I used an independent server to try to ping the Settler's server and it didn't respond - so something is definitely amiss. It's not a controlled outage from what I can see.
MuffinMule
18.03.18, 22:35
German servers were back online at 5pm, a bit sluggish to respond at first but playing normally.
By 7:30pm, French servers were back up, and I ran an adv with no problems.
It's now 10:30pm and the UK servers are still down, guess we're back of the queue. :(
Also, German homepage had posted an updated news page about this outage, with links to Twitbook, Friendface and the forum (when it worked!) to keep players up to date with the situation, wouldn't have taken them 2 minutes to do the same on the other language versions, even untranslated it was clear enough.
queen-vicious
18.03.18, 22:38
Communication from BB on the front page and forum would very much be appreciated.
We should not have to check twitter and facebook for news on the game.
Whilst I appreciate that this was obviously unplanned and unexpected it would not take long for BB to update us here.
Can't get a reply with quote to work. Thanks DutchDuty
Ball_lightning
18.03.18, 22:58
finnaly got the forum back after not being able to get on here for 15 hrs. game still down though 15 hrs and counting. just kept geting data base error when i tried to get in the forums to see why the game was down for maint today instead of tomorrow.
Its saying down for maint and wont take more than half a day. well i think 12 hrs is half a day so 15 hrs is well beyond half a day. No warning either it just went down right in the middle of doing something. Good job i had just finished an expo or i would of lost those troops for nothing.
Suppose the game will be down again tomorrow for the scheduled update to add the easter event stuff.
Hmm - Disappointed doesn't really cover my thoughts about this travesty of ineptitude. Some, like me, had actually planned for the announced maintenance. Now we will have the usual gamut of mines needing location, buffs run out and resources wasted on unbuffed production.
I should have realised something was about to happen when my whisper words turned purple while Mod Yardley was in his usual yellow. I suppose we can expect the usual fatuous excuse of the lesser spotted gremlin worm entering its breeding season with the usual inadequate compensation offered for the loss of more than a days playing time.
These demonstrations of coding skill leave a lot to be desired - someone or something was going on during the time I was playing on Saturday 17/03/18. In addition to the now standard freezing of the game. we had troop loadings being altered on a random basis requiring the double checking of all attack strengths.
The almost daily loss of chat functions for varying periods of time is frustrating.
The weekly maintenance was a pain but at least you could plan for it !
oh the joy of another fubar'd day of settlers with more to come, would not have been so bad if something had of been said here(when the forum finally let us in) rather than the social media i don't use (after finding that they were too invasive on my old laptop i have not loaded them to my current 1)!!
how long will it take everyone to get there isles up to speed again , i hope the goodies drop for the "TOP GRADE " stuff up they are creating is worth while!!
MuffinMule
18.03.18, 23:41
@queen-vicious, normally I'd agree with you, forum s/be the first call instead of anti-social media but as that has also been severely affected by this too, I can acknowledge the use of it as a secondary information source.
What really gets my goat is the complete lack of communication altogether, and this has rankled for a long time when even "planned" maintenances are sprung upon us with next to no notice.
It's all very well BB telling us this time around to plan ahead when we've not been given the chance to for over a year, and the first time we do get prior warning, fate (or Putin) has conspired to stuff things up.
Seeing as this is a global downtime, I am struggling to see why different versions are coming back at wildly varying times, surely the "fix" should also be global, and before anyone says anything about server location, we share the same hardware with the French language version which has now been working for just over 6 hours.
Hi BB, I have been unable to play since last night and it took me over 1 hour this morning to just log-in.
Now I am logged in but all I get is the maintenance page.
HELP
SirPoz
nothing works except forums here too
rathbone93
19.03.18, 00:02
I can't tell what happened (North Korean flashmobs? Anonymous out for the lolz? Night janitor pulled the plug on the server rack?), but this is the first settlers crash I remember where the server went down for hours and only returned "500" pages when you tried to access anything. Typically there's that uninformative "maintenance" page, we didn't even have that last night. The forums went down too for a while. So something majorly wrong happened. It would be useful if someone at BB/Ubi would provide a bit more info on their plan for getting this running again other than "The technical difficulties are still being investigated, we will keep you updated," which they quite clearly haven't, in any way shape or form.
16 hours here - still nothing
BB has said its not just TSO effected but other games as well.
So the staff will be running around all night trying to get everything working again.
If it was just TSO they could fix it faster but with all their games down it will take longer as they have to find where the fault is by checking every server every connection contact the internet providor to see if the problem is that end.
Dont know what the weather is like where the servers r but in the UK we have a lot of snow. that could of bought cables down somewhere or caused a short circuit outside the building where the servers r.
All we can do is let BB get on with the job of fixing the prob as they r most likely too busy trying to fix it to keep us updated.
At least they have been posting on twitter and facebook to let us know they r working on the prob every hr.
Other companies that have had failers didnt even bother to keep anyone updated and those games were down for weeks.
Yes TSO has a few probs. But name any browser game that hasnt got bugs in it. U wont find any.
Ive played hundreds of browser games over the years and BB have by far the best support and the least amount of bugs.
I want to thank BB staff for all the hard work they r putting in right now to get this sorted. They have had to give up their day off and probably work through the night as well to fix this.
Something really serious eh!!!
Training_Angel
19.03.18, 00:32
This doesn't apply to this site, but I've seen similar issues before.
Firstly, BB may not be in a position to post to the forums because they may be having the same problem with it as the game. That being that the database won't let them log in. They certainly wouldn't be able to log into the main page for the same reason.
The last time I saw an issue like this, the website was being hosted elsewhere and the servers themselves was the source. Someone else posted on our guild's FB page that this is affecting multiple websites and not just TSO. That all but confirms my fears that it is the hosting company having an issue with their servers. It could be minor, like a power supply or other piece of equipment failing. Or, there may be an outage in the host's server location, which would mean their ISP would have to fix an issue. Or one of the main hop points the ISP utilizes could be down, which would allow some users to log into the game and forums because their ISP routes differently to the host servers.
The big one that worries me is when a host server's hard drive goes bad. That would require the host to replace the bad drive, then affected websites would have to load from last backup. Since some people are able to log into game (especially those of other languages) and forums, it seems unlikely that is the issue unless the hosting company has TSO spread across multiple server hard drives but who knows.
Short answer is we may not know what the problem was/is until the site is back up.
Bitter_Sweet
19.03.18, 00:35
from FB The Settlers Online
15 hrs ·
Update 22:00 The game will stay offline until tomorrow's maintenance.
Gammelbold
19.03.18, 00:41
Well that means the daily bonus is gone, now i have to start all over again. Everytime there's an update, TSO becomes Buggheaven.
I'm amazingly lucky that my industrial mines aren't running. My sympathy for anyone who has important buildings that will be lost during this debacle
forums have been down as well. BB have been posting updates on twitter and facebook.
Its a global problem effecting other games as well not just TSO.
All they have said so far is they r aware of the problem and r investigating it. So till they find the fault they cant give us anymore info.
They have said the game will be down now till after the scheduled update.
So they might of found the fault and its going to take all night to fix it then they will do the update before turning the game back on again to save taking it offline again. If thats the case then the update might not take as long as they will start work on it as soon as they have fixed the problem that has taken the game down.
They cant say what the compo will be yet as they need to see how long its going to take to find and fix the prob then workout a compo settlement.
BB wil want the game up again ASAP cause while its down they r losing money and players will quit the game.
Less money from gems being bought. overtime to pay the staff. They might have to buy some things to fix the prob depending on what it is.
Moaning and complaining wont get it fixed faster. So lets let them get on with it for now. then if u want to vent ur anger wait till the game is up and running again lol.
Bitter_Sweet
19.03.18, 00:47
BB have stated it will not be up before ⚒️ Maintenance ⚒️tomorrow
On Monday, 19.03.2018, an IT infrastructure task impacting the online services may cause disconnections or the game's complete unavailability.
Time frame: approx. 07:00 GMT - approx. 15:00 GMT
We will update this post with any details that might arise as the maintenance progresses.
Budisa-Mali
19.03.18, 01:02
I have problem with conection. Open onlyi forum
Bitter_Sweet
19.03.18, 01:11
:( from facebook game will be down until after the planned maintenance
from FB The Settlers Online
15 hrs ·
Update 22:00 The game will stay offline until tomorrow's maintenance.
My precious ones! 100 gems... :/
BB don't think much of their players really - with a problem of this magnitude you would think they would have some information on the game landing page!
Not everyone uses facebook!
Login bonus gone and elite buildings now running without buffs for many hrs, the homepage said this wont be more than half a day. hoping for some decent compo BB!
Not been a downtime like this in all my time here!
MuffinMule
19.03.18, 01:57
Delightful, so by the time us night owls get back on again, that'll be nigh on 48 hrs missed with all the login bonuses zapped, explorers all over the place and any advs etc... ruined. :(
Thank heavens I have the accounts on servers BB do still care about, at least I can get a bit of playing time on those.
18 hours was the previous record. Good job BB beating that one today.
I think its good with updates but now my mines will run empty and miss daily bonus. but well hope this is for better for all of us.
Faelivrin23
19.03.18, 04:49
Not ideal. Well over 24hrs now. Nothing on Twitter for 8+ hrs. Not sure about accounts on other servers...for TSO?
Seems a long time to wait to replace hard drive/power supply etc. Seems more like a targeted problem.
It's been longer than a day so at least everyone's island should have shut down by now.
AlmaYadira
19.03.18, 05:49
24 hrs n still waiting?
It was Sunday, they didn't bother to work on fixing it.
As I understand it this is a much bigger issue than BB (all their games are down). It would seem that their internet provider has been hit by a DoS attack and those can take a long time to recover from.
This is why you're not seeing any information through the home page etc. BB have no ability to provide information because they have no internet connection. To be blunt it would seem that this incident is completely out of their control so no point having a pop at them.
i want my weekly bonus as I achieved and could not login
Things are looking up, first time I have been able to get on here in 36 hours
And here we are... 24 hrs later, and back to the same situation as yesterday, where the site has been unavaileble all day till now, , finally i can see the website again, and forum is up (with hick-ups) too.
But still is the game not running, and still no comunication from BB on either forum or FrontPage...
Whats the use of pointing players to forum and FrontPage for info, if BB post none?
Certainly if its true , as muffinmule stated that german servers where back 20 hrs ago round 5 yesterday, and we are still waiting then I would expect at least some explanation from BB.....
Problem is that BB has been busy keeping german servers running all the time while keeping them informed about the problems on login page :(
Everyone else seem to have been without any information except 4 different errors when trying to log in / access forum :(
BB is more interested in posting useless SOS-Sonya info - which is realy without any value :(
'
We are currently carrying out maintenance work on the website and/or game servers. This does not usually take longer than half a day.
Please be patient and wait a few minutes before you reload the site.
Your "The Settlers Online" team
Well, Sunday morning, I tried logging in, and got no page or message. Now. just over 24 hours later, still no luck.
The Facebook site and Twitter have not been informative at all. Tis sad PR
I dont know wakky, when i look at the german FrontPage, it has no further info then the same maintenance warning for today.
And according to MM the French server was back at 11 yesterday evening, so it was not just the germans who got back online, and maybe more countries did get back online yesterday too, dont know, dont even know if the germans and French did indeed get back online, only saw that muffimule said that in another thread, so only got his word for it.. and for as far i know him, I got no reason to distrust him...
AstaBridget
19.03.18, 14:23
Everyone can understand there can be technical difficulties, but the updates and general info are are severely lacking!
Just tried, the French site is up and running.
So WHY are we still struggling. And as everyone else says, why is there NO information.
Hello folks! We've just recently restored service to the website and forums. Since we couldn't access the forums and website, we had to rely on our Social Media channels to notify and update players on the issue.
I'll have more information regarding the restoration of the game server itself shortly after the maintenance has finished.
Thanks for responding Saqui.
I understand that you guys didnt ask for all this either, but after the biggest outage of this game (well for our 3 worlds at least) I think we earn an explanation, and most of us will understand murphy's law , where all goes wrong when least expected.
So I look forward to that further information .
*Well I look more forward too play again, so lets hope we get this mess as soon as possible behind us, so I can start restoring my Island :D
But after that I hope we get something more substantial then the usual, Nords attacking, or earthquake, sunflares wich made communication impossible and so on ;)
When will the maintenance be finished as we are now past the proposed time?
The german servers are apparently up and running so the maintenance on network seems to have finished- I guess the problems on these servers might not - or we hit lucky and see these go live soon as well
Will wait and see- as if there is any other option anyway ))
hiswitzend
19.03.18, 15:15
thnx BB Saqui, sorry you guys have had such a bad time over the weekend.
Thanks for the understanding comments folks! As promised, here to update: while we have restored the website/forum, the game is going to take a little longer. We plan to have everything back up and running at 17:00 GMT (a little under 2 hours from this post). I will update further as soon as I hear more news.
When will the maintenance be finished as we are now past the proposed time?
Lets hope they dont postpone that untill tomorow's maintenance is done .... LOL (Just kidding...)
But seriously. I think (and hope) that BB would announce it as soon as they get a ETA.
Well there you go, just as i was typing above, we got an ETA :D ^^
Fingers crossed I will be playing a bit of settlers later, thanks for the hard work fixing everything ASAP.
Just wanted to say thanks for the update :) I have missed playing and chatting with friends, but totally understand things happen beyond our control. I am appreciative that ya'll are taking care of it.
Count_Dennis
19.03.18, 15:29
What is it that caused so many problems? Its going to be almost 2 days of disruption assuming that things return to normal at 5PM.. GMT
(Wow managed to edit my post! Wooho :D )
I bet it's the rabbits. They started to dig their way up and caused the crash.
at least i can get back on the forum and homepage again. been getting Http/1.1 Service Unavailable all day. tried to login once i got the homepage to work again but keep getting login technical error try again later.
Oh well gave me time to go out and get some shopping done and pay the bills lol.
ulrich100149
19.03.18, 16:18
What a pitty, I loose al my iron- and goldmines on level 6. I hope I wil get it back and the problems wil be fixed soon. I wish the gameteam a lot of inspration.
Cheers for the update saqui been missing my game, bet there are lots of stuffed up isles out there needing attention on multiple worlds . Hope you have got a thick skin for all the flak that has headed/ is going to head your way. all the best
Sapphire145
19.03.18, 16:44
Maintenance obviously running overtime, can log in but game won't load. Comes up doing maintenance still. Nearly 48 hours without game available now.
I am pretty sure they did what they could. You could find a tiny bit of information on face-book.
I could however have wished for someone to give just a little bit more info. Best have been if they had decided early on to give some kind of time frame, and thereby not wasting peoples time who keep on trying to get in all sunday.
We all wanted our end of week login bonus.
I so wanted to get my pathfinder weekly bonus, by solving last quest " log in every day for 7 days. ( Bye bye 5000 star coins :( ) So I was one of the impatient people who kept trying.
Hello, again folks! Unfortunately, we are going to need another two hours to ensure the game is back up with enough stability. I know this is frustrating for a lot of you, but we need the extra time to try and get it all down smoothly, and so that there are no hidden surprises when we deploy the technical implementation of the Easter Event. The new ETA is now 19:00 GMT.
BoddingtonUK
19.03.18, 17:08
Thanks for the update - makes things a lot easier when we have an idea of the going live again time so we can stop refreshing and get back to work :)
At least this downtime gives me time to recover a bit from my 24/7 addiction to the game ;-)
Good luck!
FolquetTheGreat
19.03.18, 17:13
Thanks for the update - makes things a lot easier when we have an idea of the going live again time so we can stop refreshing and get back to AVOIDING work (fixed that for you Boddington)
FearlessTheGreat
19.03.18, 17:24
36 hours no TSO. The meaning of my life is lost. Again....
im getting withdrawl symptoms lol. Going crazy and talking to myself cause i cant get into the game and chat to my freinds lol. Not much fun being housebound 90% of the week with no family or freinds to visit me so i only have chat rooms in games to chat to others. So while the game is down got no one to chat too.
Wonder how many in my guild will still be playing when the game is up and running again? Most r new players. they might quit after this. They might think this happens a lot and decide not to bother playing again.
Hope all my explorers havnt been in the tavern drinking all the brew i saved up for easter lol.
Everyone saying thanks for the update are deluded. We've been getting false updates since yesterday morning.
back later, back later, back later, back tomorrow after maintenance, back at 1700, back at 1900 .... yeah sure... Back after the Easter event maybe...
Hello, again folks! Unfortunately, we are going to need another two hours to ensure the game is back up with enough stability. I know this is frustrating for a lot of you, but we need the extra time to try and get it all down smoothly, and so that there are no hidden surprises when we deploy the technical implementation of the Easter Event. The new ETA is now 19:00 GMT.
so after nearly 2 days of downtime because of unannounced maintenance we still have another maintenance to look forward to tomorrow yippppppy:(:(
Well today i can't play at all, yesertday i could not log-in at all
Count_Dennis
19.03.18, 17:51
Do BB run Southern Rail Trains in the UK... ? :P
This reminds me of a commute to London I had a few weeks back. :)
needtoplay
19.03.18, 17:58
Ok. Can login but then go to :-
We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information
jaykew2012
19.03.18, 17:58
i got in !
time to clear the mess...
Has anyone played the game yesterday and/or today?
Did your server connect to you, or why are you bored? Has it worked at least a while yesterday or today? I have not been able to connect for the last two days.
We lost continuity to seven consecutive days for gemstones. It's not fair that it's not my fault!
hopefully online again tonight. Indeed problems started yesterday..... pfff....
Ball_lightning
19.03.18, 18:26
As my guild has been averaging over 90 GGC in the last 7 days I am hoping that along with the missed crystals, lost buildings and other stuff: that BB will be making a substantial contribution to the "Feel-Good" factor we all need to feel again after this disaster by replacing the lost items and explaining what has been going on.
He's going to me now, but he opened me with two X's on the gemstones, for the unfinished days. Monday was the week, so I just lost 100 gems.
Joskabirodalom
19.03.18, 18:27
On Sunday (18.08.2018), from 9.00 pm, we did not enter the game. An error message appears continuously. (Login and Forum Sometimes Connected.) Monday's maintenance was rewritten at 17.00, but since then,
now my second day - I could reach my island.
It's been a couple of years when I do not play two days.
Maybe they are bringing back the 3 worlds 1 by 1, so new foundland first , then northisle and then sandycove, that would explain why i still get the maintenance page every time i try to start the game...
I notice BB took down maintenance message from the main page...but I still cant get ingame....
still connection failed though the technical maintenance is closed
i could not get in either, so logged out, cleared cache, then relogged and tried again, success
Psychokilla
19.03.18, 18:47
Logged out cleared cache, still no luck here!
If you cant get back ingame... LOG OUT!!!
Then log back in, then start the game...it worked for me....
Gammelbold
19.03.18, 18:55
I can finerly get ingame, been down for me for amost 48 hours, Deposits are almost all gone, daily is blown away, have to start all over again. BB really did a massive screwup this time. They should compensate every player ingame with some free gems, since i imagine everyone has lost their daily bonus.
hit and miss for me. most of the time it says connection failed when i try to login. But now and then i get taken to the maint screen. also getting database error in the forums a lot.
So guessing the probs that took the game and forum down is still not fixed properly.
Poor BB must be working overtime as its not just TSO with this prob. a lot of their other games r down as well. Its why its taking so long to get us up and running again.
The engineers r probably running from 1 server to another checking every cable every connection inside the servers and outside. Running diagnostics tests that can take ages. Maybe they got hacked and they have to get rid of whatever the hacker did or maybe 1 of the players has a virus on their PC and it got into the server when they logged in. Whatever it is causing the outage its global across most of their games not just TSO.
So all we can do is sit and wait till they get it sorted out.
Ive played other games with other companies that have had this happen and it took weeks to sort that out. no info at all about what was going on. no compo no explantion nothing. At least BB have been giving us some updates and saying sorry.
havent been able to log in not even the forums so i could complain and i now can log in but when i try the gake still comes up with maintenance window and yes all browser history cookies cache has been wiped
Maintenance
We are currently carrying out maintenance work on the website and/or game servers. This does not usually take longer than half a day.
Please be patient and wait a few minutes before you reload the site.
Your "The Settlers Online" team
very odd can log in if i use firefox or opera wont let me login if i use chrome dont know why
cant even get to login screen now
WillieRoux
19.03.18, 19:07
We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information.
In, and no gap in the login bonus ????
did not clear anything. it worked
yep; it works! But because they took their time, no Log-in reward, so I have to start all over.... :-(
That could be better!
Ball_lightning
19.03.18, 19:29
According to Twitter the game is up and running as at 1622 (CET ?). What ever time is valid for twitter it aint working here!! So much for the 1900 GMT forecast - Now 1927 and still can't get in after 2 days ? Not good BB - disappointed to say the least of it - we have a number of new members who I have no idea as to what they are thinking.
still connection failed...
EdaImesEtti
19.03.18, 19:34
in the UK we have a lot of snow
hahahaha good joke!
c'mon guys, where is game?
Time frame: approx. 07:00 GMT - approx. 15:00 17:00 19 GMT- NO BODY KNOW'S
Ozzymandeus
19.03.18, 19:51
Thanks for responding Saqui.
I understand that you guys didnt ask for all this either, but after the biggest outage of this game (well for our 3 worlds at least) I think we earn an explanation, and most of us will understand murphy's law , where all goes wrong when least expected.
So I look forward to that further information .
*Well I look more forward too play again, so lets hope we get this mess as soon as possible behind us, so I can start restoring my Island :D
But after that I hope we get something more substantial then the usual, Nords attacking, or earthquake, sunflares wich made communication impossible and so on ;)
After the worst outage of the game since I began playing, I could not have made this point any better myself.
What worked ? - I cant log on yet :p - but well forum works now.
Finally got in thx for that
But that said this sucks http://prntscr.com/itgskd and the loss of my reward from last weeks pathfinder. As we was not able to log in . And why 2 days - I was online Saturday.
I am a bit surprised to hear that it was possible to fix the German and French server last night. I have no idea what went wrong - but that give me th feeling that we apparently are not that important compared to them.
Right now I feel a bit like in limbo. Do I want to bother any more or not ?
I used a lot of resources building troops I dont really need - had 3 troop making quest for my 2nd pathfinder quest week. Had been looking forward to level 70 and the pathfinder quests. Now I just dont know. Why bother when you miss it all on the last day, because the game broke down?
This week I dont have the log in every day for a week quest that made it impossible for me to finish on Sunday. But still - why bother trying when something like this happens. Right now I dont know if I want to keep bothering with this game. Update tomorrow after that game have been out for 2 days ?
Nearly all the other big updates have meant extra down time either the same day or next day because of "hotfixes"
DoriginalBillbo
19.03.18, 20:29
Any news as its way past 17:00, not moaning just curious
SSSecretSquirrel
19.03.18, 20:31
The game is up and running on all 3 servers. If you cant get in give more info on your problem.
Try the clear cache it might actually help this time.
if u cant get in the game try log out. clear cache then login again. Sometimes the browser will try loading from an old cache file. so if it does that it will still load the maint screen.
Damage not as bad as i thought. all wheatfields stone marble and iron were gone 1 gold mine gone. but still had all my coal and 4 copper mines running. only 1 buff had run out.
Lost a lot of res from colonies as wasnt able to collect every 6 hrs. login bonus was on day 4 so no loss there. Production of brew and bronze swords stopped cause i was maxed out. no iron bars as no iron ore to make more. But overall not too bad. was expecting a lot worse.
Johny10pint
19.03.18, 20:33
I've played this game for some years now and I enjoy it alot. I've been through and seen alot of downtime due to updates, maintenance, events that never seem to go according to plan. But I've never lost 2 whole days of not being able to log in (I do work 12hour shifts so there's some grace to BB there). Even so though, I believe this is a complete disgrace!!
as like many i lost the 2 login bonus tbh its not a big thing for me as can start it all over again and it was the gem day today on the login
only thing i forgot about was the upgrades my 7 days upgrades should been finished today but they still have 2 days to go as i forgot they stopped also
just happy whatever went wrong is now sorted as this is the 1st time in 6 yrs of playing i have known the game to be down so long due to something going wrong and as it was over the weekend i understand bb dont work at weekends so those that tried to fix it fair play to them as from what i seen on the fb page post it wasnt just tso that was broke but other games as well so they would been busy trying to sort all them out as well and try find out what went wrong
i know lots like me lost the login bonus and pinky ponk things and maybe like me had upgrades paused etc and lots want compo of some kind which knowing bb history they prob will give something im just happy they managed to sort whatever caused the prob in the first place and hopefully they know what might happen again in future and find a way to stop that happening possibly
lordloocan
19.03.18, 21:16
Stuff happens, servers crash, updates need updating, bugs slip in, but surely a message along the lines of this would not go amiss on the login page?
''BB would like to apologise for the game servers going offline for a significant period over the past few days. We worked as rapidly as was possible to correct this issue and hope all players are now able to resume their enjoyment of the game''
Not asking a lot.
It's up now - at least for us here in NZ
still having probs with the forum. when i try to check other posts in the forum i get data base error msgs coming up.
I had problems with game and forum also - but could see other could get on - so tried clearing cache and cookies - then I could log in and forum was more stable also.
Ozzymandeus
19.03.18, 21:52
stuff happens, servers crash, updates need updating, bugs slip in, but surely a message along the lines of this would not go amiss on the login page?
''bb would like to apologise for the game servers going offline for a significant period over the past few days. We worked as rapidly as was possible to correct this issue and hope all players are now able to resume their enjoyment of the game''
not asking a lot.
Amen!
saqui did aplogise a few times on the facebook page and said a compo package will be sorted out once they know what damage was done and how long the game would be down for.
He also said it wasnt just TSO but several other games as well.
Couldnt give an answer on how long it would take as they didnt know what was causing the problem and were still investigating.
So we were being kept informed. But as the forum was also playing up they used facebook and twitter to give updates.
Thumps up to the BB staff. they worked hard to get everything up and running again and kept us informed of what was going on. No other game company ive used has done that.
Probably be a few days before we get compo. But again very few other browsers games give compo when something goes wrong.
Best support ive seen in any browser game and ive played hundreds over the years.
Cant moan about glitches and bugs in the game cause every game PC or browser has bugs and glitches in.
Cant keep all the players happy either. Moans and complaints when new stuff is added saying fix the problems before adding new content. then its we want new content were bored. Cant have it both ways. im sure BB try and fix bugs and glitches each time they do an update and try and bring in new content at the same time which usualy adds new bugs and glitches. I get that with PC games as well then have to wait months for a patch to fix them.
Stop moaning and complaining and thank the BB team for what they did the last few days to get the game up and running again as fast as they could. Must if been a nightmare having so many games down at the same time checking every server every connection every line of programming code trying to find the fault.
Would be nice to find out what the problem was though lol.
Ozzymandeus
19.03.18, 23:02
saqui did aplogise a few times on the facebook page and said a compo package will be sorted out once they know what damage was done and how long the game would be down for....
....Would be nice to find out what the problem was though lol.
Seen quite a few people logging on this evening asking what on earth went on over the past two days. Many obviously had no clue of what had been said on Facebook/Twitter. I understand that even the BB staff couldn't access the site/forums while the outage was happening and were relying on those channels to get any sort of word out, for which I, for one, am very grateful.
However, now that the site is up and running again, some official word of explanation should be posted here instead of relying on 'Chinese Whispers' as players try to figure out what happened and pass on stories through word of mouth.
It's called Public Relations.
BrianCohen
20.03.18, 00:07
To say I'm somewhat peeved about Sundays maintenance is a massive understatement. I just don't understand why any right minded gaming company would schedule an update of any kind during the weekend and the lack of useful information on the homepage and/or maintenance page is inexcusable (not everyone has or can be bothered with twitbook).
Thank you BB for fixing the problem - sorry you have had a mare - glad I can log back in - if other servers were fixed first then no worries just really grateful that we can log back in - hope you have a better day tomorrow.
SSSecretSquirrel
20.03.18, 06:45
No we were not kept informed! Facebook and twitter are useless if people dont even know they exist! Facebook is useless anyway since you have to be logged in to find TSO page.
Only instruction was to keep refreshing every few minutes. For all we know some poor sod did that all day.
Not upset about the actual downtime. Poop happens.
So, the game is unavailable Saturday, Sunday and most of Monday and now we have an update with no notice! I mean, considering the record of success in this area, I'm not brimming with confidence...
No we were not kept informed! Facebook and twitter are useless if people dont even know they exist! Facebook is useless anyway since you have to be logged in to find TSO page.
Only instruction was to keep refreshing every few minutes. For all we know some poor sod did that all day.
Not upset about the actual downtime. Poop happens.
The information on face book was not that great either. Soon is not a very useful time frame. Not when there is then many hours of nothing.I dont know what happened but thinking we all gave our email for some reason. They can sent newsletters now and then so mailing a short info message, with a more clear time frame than soon, would have been helpful.
I am not normally on face book either - but logged in just to see what was going on, but the info there fist part of day did not stop me from going in and refreshing to see if it was solved. Someone took their time to answer specific posts. That was very thoughtful. I just feel that time would have been spent better, by giving people a more specific time frame, and maybe some idea about what was going on.
To say I'm somewhat peeved about Sundays maintenance is a massive understatement. I just don't understand why any right minded gaming company would schedule an update of any kind during the weekend and the lack of useful information on the homepage and/or maintenance page is inexcusable (not everyone has or can be bothered with twitbook).
there was no maintenance, scheduled or otherwise. The game and many others run by BB and Ubisoft suffered a major outage. As they could not access the homepage or forum there was no way to inform anyone that way.
No we were not kept informed! Facebook and twitter are useless if people dont even know they exist! Facebook is useless anyway since you have to be logged in to find TSO page.
Only instruction was to keep refreshing every few minutes. For all we know some poor sod did that all day.
Not upset about the actual downtime. Poop happens.
I have not got a facebook account and can access the settlers fb page. i have it saved in my bookmarks for the occasion that i cannot access the forum due to the game being down. On the homepage of the game is a little 'f' facebook button, click it and you will get taken there.
So, the game is unavailable Saturday, Sunday and most of Monday and now we have an update with no notice! I mean, considering the record of success in this area, I'm not brimming with confidence...
game was down sunday, due to unforseen problems, on monday due to a scheduled maint, and today (tuesday) with a maint that was announced a week ago.
Queue_Jumper
20.03.18, 09:40
No we were not kept informed! Facebook and twitter are useless if people dont even know they exist! Facebook is useless anyway since you have to be logged in to find TSO page.
Only instruction was to keep refreshing every few minutes. For all we know some poor sod did that all day.
Not upset about the actual downtime. Poop happens.
From reading all these above posts, there was clearly many poor sods that did try all day, SAD really.
Good morning folks. The game servers came back up in a rolling restart at approx 18:30 GMT last night - players were let in slowly into each world as to not cause further issues. Today, we have downtime for the scheduled deployment of Change Log 20.03.2018 (https://forum.thesettlersonline.com/threads/35753-Change-Log-20-03-2018?p=339968#post339968). Servers are due to be back up at 11:00 GMT.
" players were let in slowly into each world as to not cause further issues"
Maybe next time comunicate this upfront, as now we had players on forum saying that the game was back (for them) while others where still trying and not being able to get in, thinking they got trolled by the ones who could get in....
SSSecretSquirrel
20.03.18, 09:52
I have not got a facebook account and can access the settlers fb page. i have it saved in my bookmarks for the occasion that i cannot access the forum due to the game being down. On the homepage of the game is a little 'f' facebook button, click it and you will get taken there.
That is good info if homepage is available. You can also get the link if you search for the page but there is only login/make account when you go to facebook.com first.
They should update the emergency maintenance message with links to facebook/twitter if those are their options for communication in such a scenario.
Queue_Jumper
20.03.18, 09:54
Thank you SAQUI, roughly about a hours time then, great. I'll go and do something else then for a hour.
Queue_Jumper, make that next 3 hours...they just gave a new ETA, not back at 11, but 13 GMT .....
Start: Approx. 07:00 GMT
End: Approx. 13:00 GMT
The downtime has been extended to 13:00 GMT - thank you all for your continued patience and understanding!
*wanders off to do even more cleaning*
my house has never looked so tidy
Ball_lightning
20.03.18, 10:43
The downtime has been extended to 13:00 GMT - thank you all for your continued patience and understanding!
Thanks for the information Saqui. I hope that the the gremlins are sorted and have not gravitated to your Twitter account. According to Twitter we have to wait till February. I took a screenshot as it appears to be true if repetition is any guide to truth. http://prntscr.com/itpq5f
Toodle pip!
" players were let in slowly into each world as to not cause further issues"
Maybe next time comunicate this upfront, as now we had players on forum saying that the game was back (for them) while others where still trying and not being able to get in, thinking they got trolled by the ones who could get in....
Yes someone seem to forget that if you are not told when a server is back on- or if you are told that it is back at a specific time, people wast their time trying and it cant surprise anyone that they get annoyed. People have a specific time where they have time to play. And most people can understand that there is problems. The more info they are given the less annoyed they get.
If I was told Sunday that there was a little chance that we could get on line Sunday evening, but most likely not until Monday evening, I could have used my time differently.
Cant see any point in putting more info on maint page. I was not able to see that until Monday, many of us just got a blank white page. A mail would have been the best way to communicate the problem in the first place.
Queue_Jumper
20.03.18, 12:34
Queue_Jumper, make that next 3 hours...they just gave a new ETA, not back at 11, but 13 GMT .....
Start: Approx. 07:00 GMT
End: Approx. 13:00 GMT
Dutch_Duty, I thought 1 hour was a bit optimistic, so I left it till now 12.30pm and yes I was right, it's still off and in half a hour they may have got this ETA right.
Oh well another cup of tea won't hurt. LOL
Just a thought but maybe all islands should stop instantly when maintenance is running or problems with the game, lost a high level salt mine cause couldn't log on to turn it off and islands didnt automatically stop until 24 hrs of inactivity.
Bad thing do happen, but I really hate it if they don't inform us 19 GMT 19-03 correctly about the fact that the update wasn't implemented yet...
Just a thought but maybe all islands should stop instantly when maintenance is running or problems with the game, lost a high level salt mine cause couldn't log on to turn it off and islands didnt automatically stop until 24 hrs of inactivity.
There was a poll regarding this- the outcome was overwhelmingly in favour of keeping islands running
Is it too much to hope it will actually be in play...4 mins to go. Not holding my breath!
2 more minutes...for a new ETA?
Or will it indeed be back?
Like Maryam said, don't hold your breath...
Queue_Jumper
20.03.18, 13:02
NO it's not on yet @13.02
Ha ha maybe they are letting us in `slowly' so as not to tear the sticky plaster and string :)
there is links on the maint page for the twitter and facebook pages when the game is down.
Not sure about twitter as i dontuse it. But facebook did post a msgs at 22.00 sunday saying the game wont be up again till after the scheduled update on monday due to ciromstances beyond their control and they were still investigating the problem. So if they didnt know what the problem was they cant give a time frame for when the game will be fixed.
Saying they should of seen a problem before hand and fixed it the same as saying someone should of seen their car was going to breakdown before it did and fixed it. or u have fall down the stairs and say u should of seen that coming and avoided it.
Very few things in life show warning signs something is about to go wrong so as we cant travel into the future and see things breaking down we cant do anything about it till it happens.
another two hours....15.00.....
or tomorrow...or April Fools day, with us being the fools for believing anything ( when we are actually tolds anything that is! )
why nothing here from bb about new finish time?
Ahonagaisha69
20.03.18, 13:10
Following up and agreeing with Dutch Duty .....What a surprise, unscheduled maintenance then a fix for it then scheduled maintenance then extended maintenance.... Was able to log on Sat morning and then Monday's scheduled maintenance started unscheduled early.. , then not Sunday, only 30 mins Mon than maintenance, and not today..all of my buffs mines and fields were depleted because I couldn't get on to do, my log in count dropped back to 0 days - I was at 6 sat night - so lost the 100 gems as well, got to love BB's updating and maintenance skills....
Hey folks! So as some of you are quick to realise, we're having to extend the downtime by another two hours; the new approx conclusion is at 15:00 GMT. I can confirm however that we're preparing a gift package to thank you all for your infinite patience and understanding. More on this when the servers are back up and running!
If you run an old car without proper servicing it is more likely to break down. If your taken by surprise when it does, the blame lies firmly with you if you can't get to your destination...not with the recovery service.
ChiefMoron
20.03.18, 13:14
You'd have thought that they'd had known a little before 13:02 that they weren't going to make it by 13:00. Just two words on whats going on and being a bit ahead of the curve with whether they'll make their ETA or not, and we'd be a happy bunch. (Well, at least a lot happier.)
Sunday was no maintenance but a crash.
The reason you at a certain point got the maint. page is and was simply cause BB doesnt have a "Sorry we messed up_ we are working as hard as possible to get everything back up" page availeble ;)
Hey folks! So as some of you are quick to realise, we're having to extend the downtime by another two hours; the new approx conclusion is at 15:00 GMT. I can confirm however that we're preparing a gift package to thank you all for your infinite patience and understanding. More on this when the servers are back up and running!
i love gifts!
Hey folks! So as some of you are quick to realise, we're having to extend the downtime by another two hours; the new approx conclusion is at 15:00 GMT. I can confirm however that we're preparing a gift package to thank you all for your infinite patience and understanding. More on this when the servers are back up and running!
Would it be possible to give a little bit of insight what is causing all this? Insight might lead to some more understanding
Lost: prem time, log in rewards, special mines, daily quests, etc etc etc. Better be a really good compo package!
Lol another full day of downtime they Should change the name to settlers never online
Queue_Jumper
20.03.18, 13:18
new ETA 15.00 hrs GMT
But they haven't said which day :)))))
Changed the delivery time twice now, 0% reliability... as if they haven't implemented an event before. And I 'm not taking into consideration the weekend's downtime for network maintenance as it was a different thing.
will we all be allowed in at same time when it does come back or will it be like yesterday?
+1 free level would be appropriate :)
LOL cat_flap, does that include those on level 75?
+1 free level would be appropriate :)
1 years free premium would be better ;)
Count_Dennis
20.03.18, 13:29
Mines a pint, oh and some pork scratchings, crisps, pretzels or some other equivalent bar snack :)
Would it be possible to give a little bit of insight what is causing all this? Insight might lead to some more understanding
Agreed, a gift package is nice, but I do hope we will be taken serious for once, and will get a explanation of what happend, honestly I cant see why that wouldnt be possible, as it would help us to appreciate what work you guys did to fix it...
what of the people that were close to achieving the login for a 365-day reward that's now ruined? how is that going to be compensated? that's a LONG LONG time to go again, that was beyond the player's control to log in? ive a friend whom was about 4 days away from completion. if they put in a ticket will this get completed for them and the achievement reward granted?
Ozzymandeus
20.03.18, 13:37
what of the people that were close to achieving the login for a 365-day reward that's now ruined?
That achievement is for "365 non-consecutive days" and so the counter will not be reset to zero as a result of not being able to log in.
abradoodle
20.03.18, 13:43
Will those, like myself, be compensated for the 2 days premium time that is paid for with the loss of game on Sunday and Monday?
Not the best losing pathfinder rewards either as had to log in for 7 consecutive days?
1 years free premium would be better ;)
A 7 day free play button would almost guarentee that all is forgiven. Just enough more generosity over the 3 days button AND would also sooth any "I can't get enough eggs" from the event so it does double duty.
Abradoodle, BB allready promised a compensation package.
And only the unplanned outage on Sunday cost you a day premium, monday's and todays maintenances are scheduled maintenances wich means premium and adventure time are paused during the maintenance.
game went down around 5 to 6AM sunday morning GMT. was not maint. something broke that took out just about all BB and ubisoft games and websites not just TSO. Staff had to use facebook and twitter as they couldnt get onto the homepage or the forums to give updates.
For several hrs i couldnt even get the homepage to load (Server unavailable) tried the forum same thing. tried BB website and ubisoft website. All down. so went to their facebook page and saw they were giving updates through that. Now and then i got into the forums but that still wasnt working right. got a lot of database error msgs so had to keep reloading.
Saqui did post on facebook a gift package will be sorted out once they asseded the problem and got things working again. Not sure about others on facebook but he/she replied to my post,s on there.
Like most were doing i kept trying to login. but as soon as Saqui posted (22.00hrs sunday night) the game would be down till after mondays scheduled update was done i stopped trying. Didnt stop some from keep asking when the game would be back though. Guess they were to busy moaning and complaining to read the posts. Some were demanding compo even after it was stated a compo package will be given once they knew what the problem was and how long it would take to fix.
So if something like this happens again just go to their twitter or facebook page and read the posts not just start complaining without reading the updates 1st.
Cliff maybe this may sound strange to you...but a lot of people dont use either twitter or Facebook.
I like many do not use twitter or facebook so updates on there are useless to me
Hmm maybe I should have said, smart people dont use twitter and Facebook. As both are spying on on their users and abuse the knowledge they get that way to sell to you to the highest bidder :)
LOL cat_flap, does that include those on level 75?
Such a level is beyond my comprehension :rolleyes:
That achievement is for "365 non-consecutive days" and so the counter will not be reset to zero as a result of not being able to log in.
that's reassuring :) thank you
Hmm maybe I should have said, smart people dont use twitter and Facebook. As both are spying on on their users and abuse the knowledge they get that way to sell to you to the highest bidder :)
ha ha well said. however it pales into insignificance to what a lot of apps do on your phone! Read those permissions people ;)
Larili, luckely my Nokia cant handle app's ;)
When I traded in my Nokia I think it was older than the guy behind the counter :)
Hmm maybe I should have said, smart people dont use twitter and Facebook. As both are spying on on their users and abuse the knowledge they get that way to sell to you to the highest bidder :)
Just because you're paranoid it doesn't mean they're not out to get you.
he he the're not out to get me , just using my data to get to you ;)
he he the're not out to get me , just using my data to get to you ;)
Yeah but there using someone else’s data to get you ;)
I eventually (and rarely) signed in to twitter...but it took more than 6 hours for BB to say anything on there about the outage. But I agree not everyone has an account on a social media platform. TBH if even BB cant reach the forum or their own homepage then I am not sure what they can do. What I find more annoying is the lack of information, no reason given as to why this happens, no timely updates once they were possible...telling us at 15.02 that the maintenance is prolonged is......words fail me.
All three UK worlds are now back online! Please try and log in, and use this thread to let me know of any issues. Thanks!
All three UK worlds are now back online! Please try and log in, and use this thread to let me know of any issues. Thanks!
Well I got loads of issues, but not with loading the game :D
CorpGeriki
20.03.18, 15:33
For some reason it is still saying server is under maintenance xD cant get into the game
CorpGeriki
20.03.18, 15:35
now it works logged off and on again xD
home page its ok game updated but when i try to play says fail to connect!!!
We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information.
We are working to resolve the problem.
You don't want to miss anything
Follow us on Twitter and Facebook.
Your The Settlers Online team.
best advise at this point:
Log out Completely.
Log back in.
Start the game...
If it still fails to start after this, contact support.
Count_Dennis
20.03.18, 16:23
If have problems logging in try flushing the cache.. that may help too :)
home page its ok game updated but when i try to play says fail to connect!!!
We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect. Should the problem persist, please visit the homepage and the forum for more information.
We are working to resolve the problem.
You don't want to miss anything
Follow us on Twitter and Facebook.
Your The Settlers Online team.
Please log out of your account, clear your browser cache, log back in and hit play.
its working :D thank you guys !!!
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