View Full Version : cant log in Captcha required
my wifes account had attempted hack from bulgria had a email from ubisoft to change pw etc did that she went to log in and couldnt keeps coming up with Captcha required but is no image or box tried a support ticket but that requires a Captcha also which isnt showing up tried different browsers all the same i can log in without a issue same browser same laptop so isnt a computer issue some help would be great
luckydiddy
28.05.18, 14:03
Also have at least 2 members from our guild with exactly the same issue.
SSSecretSquirrel
28.05.18, 22:20
Dont hack folks its bad for ya
Just switched to a new laptop - I keep trying to log in to Settlers and everytime it says I have to complete the following Captcha - then it doesn't show me any Captcha to complete. How do I log in on my new laptop? I can still use the old one but that's no use.
Ozzymandeus
12.06.18, 00:26
can't log in Captcha required (https://forum.thesettlersonline.com/threads/35938-cant-log-in-Captcha-required)
Thanks but there was no answer on that thread either
Just switched to a new laptop - I keep trying to log in to Settlers and everytime it says I have to complete the following Captcha - then it doesn't show me any Captcha to complete. How do I log in on my new laptop? I can still use the old one but that's no use.
Could you first reset your browser cache and clear your cookies. Then try again and let me know if this occurs?
I also had problem on new computer - when trying on old computer also demanding captcha - but not showing any
Waited about 15 minutes - then I could log in as normal
I also had problem on new computer - when trying on old computer also demanding captcha - but not showing any
Waited about 15 minutes - then I could log in as normal
You do know there was a maintenance this morning? Perhaps this encountered issue appeared whilst the servers were down? Glad anyway you could get in again :)
I am unable to login to the game. Every time I try to login it refuses to let me login.
After repeated tries it asks for captcha, I don't see a captcha on the screen.
Weird that I can login to the forum but not to the game. Please help.
Also tried different browsers. Same issue.
Merged
If you are getting the 'Captcha' box displaying you may have 2-Step-Verification switched on in your Ubisoft account.
Head to https://account.ubisoft.com to check.
If it's on then turn it off and you should be able to login after clearing cache & cookies.
Please reset your password using the "forgotten password" link at the login page. Once reset successfully, wait 15 minutes and attempt to log in again - the captcha should be gone.
Let me know how it goes!
if u look closley u might see the captcha box hidden under another box so u cant actualy get at it to use it. The login screen tends to cover the captcha.
most browsers have done an update that makes the game graphics more pixelated and the boxes bigger which covers things u need to get at but cant. Only seems to affect websites using flash though. most browsers have switched to using webassembly and no longer support flash or HTML5 which might be the cause of the problem.
Mannerheim
14.09.18, 16:08
if u look closley u might see the captcha box hidden under another box so u cant actualy get at it to use it. The login screen tends to cover the captcha.
most browsers have done an update that makes the game graphics more pixelated and the boxes bigger which covers things u need to get at but cant. Only seems to affect websites using flash though. most browsers have switched to using webassembly and no longer support flash or HTML5 which might be the cause of the problem.
No, HTML5 is not going anywhere as it's a completely different thing from webassembly. Webassembly is also not supposed to replace anything but work as a more performant alternative for executed code. Flash is still supported by all major browsers by default or via options.
Really? when the Engineers get mistake?
Merged
I am unable to login to the game. Every time I try to login it refuses to let me login.
After repeated tries it asks for captcha, I don't see a captcha on the screen.
Weird that I can login to the forum but not to the game. Please help.
Also tried different browsers. Same issue.
Merged
Hi SipLock,
Try "Forgotten Password" under the Login credentials and change your password. Then try to login via another browser or wait 20 minutes and try to login the same browser. Please let me know if this works for you.
Kind regards,
BB_Acadma
I also can't access to SOL.
Everything start few days ago, when I must restart password on ubi site.
When I click on forget password on SOL site, it wan't to change password on ubi site.
Wulfmeister
10.12.18, 14:46
I had this issue this morning on multiple machines - I had to request a password change, and eventually all was well again.
I still don't understand why web pages still use googles captcha. It would be faster to take a selfie of oneself with ID in front of the login screen, go to a photo studio to develop the photo, go to the post office and send the photo via regular mail, wait for a respond and voila, than clicking gazillion streetlights and cars in order to login. What happen to normal captcha where one could type in a word or solve simple math problem (1+3=) in order to go through?
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