File Loading Error

[cheethamhill]

I can't access TSO, when I try I receive this prnt.sc/k6axba , I have cleared the history/cache etc and even tried with different browsers.

[DevilMan]

same here - file loading error

[DevilMan]

fix cleared cache twice

[loubich]

ive cleared all cache and history like 10 times and still wont let me on :-(((

[neilegend]

same thing trying to get on to my vlt , no luck loads up and see the isle and then boom blue screen with loading error message :(

[cheethamhill]

If you keep clicking the OK it eventually lets you onto the game.

[HunyBun]

I have the same problem as mentioned above.

I have run CCleaner, installed all windows updates, cleared cache on chrome, flash and firefox, run a virus check, everything i can think of, all to no avail. Been trying to get on to TSO for 10 hours now, and always get the fail message as soon as the island begins to load.

I also have the same issue on my Sandycove account.

[Nibber]

Having the same error trying to load Foot of the Mountain, have cleared cache and tried different browser.

[loubich]

If you keep clicking the OK it eventually lets you onto the game.

ive tried that as well with no luck .. ive also tried different browsers and same on all :-(

I got on long enough to let the Guild know at least

[hammer25]

same here tryed every think same thing it what fine the other day now this

[Kriegor]

http://prntscr.com/k6cr8i

ended up with no access at all, like it does when flash is not enabled. After clearing everything, reinstalling chrome / flash .
Win 7 / 64 bit version. if that helps at all

update loads, just lots of missing items now. .

Someone said flushing DNS whatever that is.
Copy from Google

To clear your DNS cache if you use Windows 7, perform the following steps:
Click Start.
Enter cmd in the Start menu search text box.
Right-click Command Prompt and select Run as Administrator.
Run the following command: ipconfig /flushdns. If the command succeeds, the system returns the following message: ?

[lordloocan]

Guild member got on by clicking ok repeatedly on the error message but once got on all she could see was the grass etc, no buildings: https://prnt.sc/k6cnz7

Tried hopping to an island, to her ongoing tikki --- which she is annoyed at losing --- and even managed to relog, all to no avail, got same image.

[D-J_Blaser]

I also have been having this issue. I can still log in and play the game, I just get the message every time I load a map! Any chance all of you very recently bought gems right b4 this started happening to you?

[bossny29]

Same issue here and on US servers. someone mentioned me that they heard everyone in Australia had that issue, but I got the same issue while I am in India. so I figured there was some network problem going on and people outside US/EU were having problems.
Using a VPN fixed it for me, but that's a temporary fix since the game is rather slow on vpn.

For those of you who don't know what a vpn is, you can try the free version of "hotspot shield" and see if that fixes it for you. just reload the game after turning it on. no need to clear cache or anything

[El-Pulpo]

"File loading failed! Please check your network connection, clean your browser cache or try again later."

since last night, have consistent problem with scenario, expedition and adventure!!!
I have to give up doing riches of the mountain and now thinking if I should continue the expedition...

for adv, still ok to finish... not sure about the collectibles as nothing shows up in scenario

clear cache - done
update flash and java(no idea if needed)
change from chrome to safari, same result

tried firefox and same error message when loading expedition and have to click 3x ok button...

[ElgCaress]

I have also been having this issue. Was fine for hours then as soon as I started a young woodcutters it began. Any mines I built after the adventure started have no building graphic. You can see the buff the graphic and they can still be accessed to upgrade. When I restart I get two file errors which is equal to mines in question. As I had sent generals to island prior to noticing any issues I have a few there and when I went to visit see there names for a moment but no map then goes blue screen and file warning comes up. I did get the screen to clear after a lot of clicks however, though I could select and load generals, I could not click on the camp to complete attack.
I now have a lot of blank spaces on my home island. Animation graphics are okay but a lot of static graphics missing.
My collectables for quest that came up after issue started were all invisible but name still came up when hovered over so by some miracle I managed to find them all. Positions did seem to be off but missing graphics may have been throwing my eye out.
I cannot build anything new. Menu and buidling selection comes up but no building graphic and no higlight to place. Moving and destroying buidlings is not allowing any selection however generals can be moved. No green highlight of spots comes up when moving but they will highlight and place when in a suitable position.
No issues with trade.
Will see how many, if any, file errors I get when I log on tomorrow.

[natsumi_b]

Same here. Cleared Cache. Tried TSO on 3 different computers and still have this issue. Tried on 3 different browsers too but to no avail.

[Thejollyone]

Ive seen this in help channel and can only say what I said there:

" It happens often in TSO but for apparent different reasons (windows updates etc)"

"tbh if you google the actual message, you will see that it relates to TSO in 2016 & 2017 at various times which may or may not tie in with win/flash/other updates"

[Durnik]

Try flushing your DNS - worked for me to fix the issue.

[bossny29]

Try flushing your DNS - worked for me to fix the issue.

That fixed it for me. Thank you

[Xibor]

I have been seeing that each time I start a Mountain Clan adventure (specifically the 1st time I actually go to the island). Clicking OK lets things continue as normal and I don't notice any ill effects. I would say there is a reference somewhere (an image for the map?) which points to something which doesn't exist (just a guess).

I'm not going to open a ticket on it because it doesn't stop me from moving forward.

[King-Arthurr]

If you keep clicking the OK it eventually lets you onto the game.

Yes, it will let you into the game but some things will be invisible because they didn't load.

[KC-Grim]

Having the same problem here too, I have tried it on 3 different computers and on 3 different internet connection.
It seem to be worse in chrome browser than Firefox and makes no difference how many times the cache is cleared.

[SemAms]

I am having the same issue on my Macbook since last month; clearing the cache and flushing DNS did not help at all
It only seems getting worse

[WhoKnew]

not able to play at all... same problems as everyone.... when will there be a fix???????

[Rod-]

I have had the problem since just after the xmas event loaded, my Avatar has even gone walk about. I mostly get it when I go to other islands and the quality of my Graphics has dropped. Tried adjusting settings and refreshing but it doesn't hold once I visit other islands. Clicking the ok until the message disappears works for me at this time.

Have also had the shutting down server for maintenance message once and at the worst possible time, when closing adv and trying to start another while on premium with scout active, took me 40 min to get back on.

Waiting for xmas event to be taken down to see if it fixes the problem, fingers crossed.