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BoddingtonUK
20.11.18, 10:23
After the update today i am unable to log on and get the message "An error was detected on this zone. Please try again" in a popup box.
I am using Chrome and will try other browsers.
Anyone else having this issue?

edit - Same with Coowon and Firefox

myriamsje
20.11.18, 10:25
same here....and most of our guild got the same error

Kistelek
20.11.18, 10:25
Same with Chrome before and after flushing cache and with Edge.

DutchDuty
20.11.18, 10:27
Still trying to log in, game seems back, but every attempt ends in this : https://prnt.sc/lkm9vc

needtoplay
20.11.18, 10:28
Same here. on Chrome, Firefox and Maxthon

Wreakinghavoc
20.11.18, 10:30
Same issue.

oldboot
20.11.18, 10:30
same here tried 4 times still getting the same message

a3tiger
20.11.18, 10:32
same here

DutchDuty
20.11.18, 10:33
So Newfoundland, northisle and sandycove all 3 have this problem…

Official they still got 90 min to get it right, as the end of the update was at 12.00 o clock, wich is still 1 and a half hour away, but it is annoying, and i hope they get it fixed soon, allready enough damage to repair after this morning… :(

Kit_
20.11.18, 10:40
i managed to get into the game just after it was back up, was in for 20 mins, then got kicked out and get the same error as everyone else here
tried clearing cache and flash cache, did not help

cheethamhill
20.11.18, 10:41
20 min..CET time is 11:40am

Parsley76
20.11.18, 10:41
Same problem with Chrome on Sandycove. I had exactly the same problem at the end of the anniversary event too. That time it was apparently something to do with event related collectibles still on my island, or in my star.

sk_setttler
20.11.18, 10:46
same here

Xadro
20.11.18, 10:46
I get the same error with the latest version of FireFox

Wulfmeister
20.11.18, 10:47
Same problem with Chrome on Sandycove. I had exactly the same problem at the end of the anniversary event too. That time it was apparently something to do with event related collectibles still on my island, or in my star.

...or the fact that we are still officially within the maintenance window. I know we can usually get in well before the allocated time slot, but until 12:00 CET I don't think we can really complain too loudly ;)

Queue_Jumper
20.11.18, 10:48
Just another challenge to make life more interesting.

Xadro
20.11.18, 10:49
...or the fact that we are still officially within the maintenance window. I know we can usually get in well before the allocated time slot, but until 12:00 CET I don't think we can really complain too loudly ;)

They should lock the door if we aren't supposed to get in :D

Kit_
20.11.18, 10:54
They should lock the door if we aren't supposed to get in :D

haha, looks like they have now ;)

Kistelek
20.11.18, 10:55
They should lock the door if we aren't supposed to get in :D

Looks like they just did. :)

quarky
20.11.18, 10:56
some people can log in others not

Fabio_A
20.11.18, 10:56
same problem

DutchDuty
20.11.18, 10:56
Yup.
I am being send to the connection failed page we usual get when we try to log in during an maintenance.... they must hurry...just 4 minutes left for them to fix it within time :)

Queue_Jumper
20.11.18, 10:57
They have shut the door now, looks like they are on the job fixing the problem.

I don't think it will be in 4 minutes though.

geezer123
20.11.18, 10:58
...or the fact that we are still officially within the maintenance window. I know we can usually get in well before the allocated time slot, but until 12:00 CET I don't think we can really complain too loudly ;)Ahem! The times for maint are not set in stone, approx only: Timeframe: approx. 08:00 CET - approx. 12:00 CET

Yes I had exactly the same problem, cleared cache blah blah blah. Now I'm getting the unavailable page message.

maryam1
20.11.18, 11:00
I was in the game, just got booted, now cant get back in.

geezer123
20.11.18, 11:01
I was in the game, just got booted, now cant get back in.Sounds like they've taken it down to fix the problem some of us were having getting in.

blacknat
20.11.18, 11:01
I don't think the new buildings were working, no improvement of training times, maybe they have spotted the error and are correcting it.

Dragavon
20.11.18, 11:02
I logged in without problems, bought the elite training grounds and got started on weekly challenge, then booted and can not log in again :(

halv12
20.11.18, 11:02
door closed - database maintenance - Timeframe: approx. 12:00 CET - approx. 16:00 CET

Elco
20.11.18, 11:02
Uh oh...

"Update: Servers have been closed due to a technical complication. We will provide an update as soon as we have more information. Thank you for your patience and understanding.

Timeframe: approx. 12:00 CET to approx. 16:00 CET"

That sounds like something really serious to consider going most of the day offline...

DutchDuty
20.11.18, 11:03
you where Lucky then maryam, as i havent been able to get in at all, and others like Kitt got kicked out after 20 minutes.

Aszbhar_Old
20.11.18, 11:04
Blue Byte are aware of the problem and are investigating.
Please be patient and give them a chance to work the problem.
Thank You.

Kistelek
20.11.18, 11:04
Uh oh...

"Update: Servers have been closed due to a technical complication. We will provide an update as soon as we have more information. Thank you for your patience and understanding.

Timeframe: approx. 12:00 CET to approx. 16:00 CET"

That sounds like something really serious to consider going most of the day offline...

Just saves having a hotfix tomorrow. :)

DutchDuty
20.11.18, 11:04
16.00 CET??? Seriously? What a joke!

geezer123
20.11.18, 11:05
Just saves having a hotfix tomorrow. :)I would not bet on that ;-)

Elco
20.11.18, 11:05
i would not bet on that ;-)

+1

cephasc
20.11.18, 11:05
Neat image there Aszbhar. thanks for the note

Queue_Jumper
20.11.18, 11:12
Blue Byte are aware of the problem and are investigating.
Please be patient and give them a chance to work the problem.
Thank You.

Well now I know, I can do something else for the rest of the day.

cat_flap
20.11.18, 11:16
Had got back in, bought elite add on and put on a skunk (time for 25AM gone from 2hr 5min to 35 min 43 secs) so was getting +250% overall against basic L6 elite barracks.

Looked at Weekly task before I got booted, included donating a pile of AM ..... (It was the disease related one)

BB_Acadma
20.11.18, 11:31
Hello All

Servers have been closed due to a technical complication. We will provide an update as soon as we have more information. Thank you for your patience and understanding.

Elco
20.11.18, 11:34
Thank you Acadma and Aszbhar, as clear and timely communication is always key to any successful relationship :)

Admiral-1
20.11.18, 11:41
Servers have been taken down again 12:00 - 16:00

Yuiry
20.11.18, 11:41
Well it's nothing we haven't seen already :). And yeah i prefer to wait more until they fix everything rather than get multiple consecutive hot-fixes :D

Norton_C
20.11.18, 11:48
And here we go. :) Time to live the real life for a few more hours. Everybody enjoy :) :)

Elco
20.11.18, 11:51
And here we go. :) Time to live the real life for a few more hours. Everybody enjoy :) :)

It is scary, cold and wet outside and foremost all so... real... ;)

topgearfan
20.11.18, 12:38
Yea my graphics card cant handle it and there is no low option..

DutchDuty
20.11.18, 13:11
Seems we can try again…

Not in yet...

Norton_C
20.11.18, 13:18
Seems we can try again…

Not in yet...

What are you trying to access? Real life or the game? :)

DutchDuty
20.11.18, 13:19
After several minutes of login time, i finally made it into the game.....

Queue_Jumper
20.11.18, 13:24
What are you trying to access? Real life or the game? :)

Well if it's the game, it's working again.