View Full Version : An error was detected on this zone. Please try again
BoddingtonUK
20.11.18, 10:23
After the update today i am unable to log on and get the message "An error was detected on this zone. Please try again" in a popup box.
I am using Chrome and will try other browsers.
Anyone else having this issue?
edit - Same with Coowon and Firefox
same here....and most of our guild got the same error
Same with Chrome before and after flushing cache and with Edge.
Still trying to log in, game seems back, but every attempt ends in this : https://prnt.sc/lkm9vc
needtoplay
20.11.18, 10:28
Same here. on Chrome, Firefox and Maxthon
Wreakinghavoc
20.11.18, 10:30
Same issue.
same here tried 4 times still getting the same message
So Newfoundland, northisle and sandycove all 3 have this problem…
Official they still got 90 min to get it right, as the end of the update was at 12.00 o clock, wich is still 1 and a half hour away, but it is annoying, and i hope they get it fixed soon, allready enough damage to repair after this morning… :(
i managed to get into the game just after it was back up, was in for 20 mins, then got kicked out and get the same error as everyone else here
tried clearing cache and flash cache, did not help
cheethamhill
20.11.18, 10:41
20 min..CET time is 11:40am
Same problem with Chrome on Sandycove. I had exactly the same problem at the end of the anniversary event too. That time it was apparently something to do with event related collectibles still on my island, or in my star.
sk_setttler
20.11.18, 10:46
same here
I get the same error with the latest version of FireFox
Wulfmeister
20.11.18, 10:47
Same problem with Chrome on Sandycove. I had exactly the same problem at the end of the anniversary event too. That time it was apparently something to do with event related collectibles still on my island, or in my star.
...or the fact that we are still officially within the maintenance window. I know we can usually get in well before the allocated time slot, but until 12:00 CET I don't think we can really complain too loudly ;)
Queue_Jumper
20.11.18, 10:48
Just another challenge to make life more interesting.
...or the fact that we are still officially within the maintenance window. I know we can usually get in well before the allocated time slot, but until 12:00 CET I don't think we can really complain too loudly ;)
They should lock the door if we aren't supposed to get in :D
They should lock the door if we aren't supposed to get in :D
haha, looks like they have now ;)
They should lock the door if we aren't supposed to get in :D
Looks like they just did. :)
some people can log in others not
Yup.
I am being send to the connection failed page we usual get when we try to log in during an maintenance.... they must hurry...just 4 minutes left for them to fix it within time :)
Queue_Jumper
20.11.18, 10:57
They have shut the door now, looks like they are on the job fixing the problem.
I don't think it will be in 4 minutes though.
...or the fact that we are still officially within the maintenance window. I know we can usually get in well before the allocated time slot, but until 12:00 CET I don't think we can really complain too loudly ;)Ahem! The times for maint are not set in stone, approx only: Timeframe: approx. 08:00 CET - approx. 12:00 CET
Yes I had exactly the same problem, cleared cache blah blah blah. Now I'm getting the unavailable page message.
I was in the game, just got booted, now cant get back in.
I was in the game, just got booted, now cant get back in.Sounds like they've taken it down to fix the problem some of us were having getting in.
I don't think the new buildings were working, no improvement of training times, maybe they have spotted the error and are correcting it.
I logged in without problems, bought the elite training grounds and got started on weekly challenge, then booted and can not log in again :(
door closed - database maintenance - Timeframe: approx. 12:00 CET - approx. 16:00 CET
Uh oh...
"Update: Servers have been closed due to a technical complication. We will provide an update as soon as we have more information. Thank you for your patience and understanding.
Timeframe: approx. 12:00 CET to approx. 16:00 CET"
That sounds like something really serious to consider going most of the day offline...
you where Lucky then maryam, as i havent been able to get in at all, and others like Kitt got kicked out after 20 minutes.
Aszbhar_Old
20.11.18, 11:04
Blue Byte are aware of the problem and are investigating.
Please be patient and give them a chance to work the problem.
Thank You.
Uh oh...
"Update: Servers have been closed due to a technical complication. We will provide an update as soon as we have more information. Thank you for your patience and understanding.
Timeframe: approx. 12:00 CET to approx. 16:00 CET"
That sounds like something really serious to consider going most of the day offline...
Just saves having a hotfix tomorrow. :)
16.00 CET??? Seriously? What a joke!
Just saves having a hotfix tomorrow. :)I would not bet on that ;-)
i would not bet on that ;-)
+1
Neat image there Aszbhar. thanks for the note
Queue_Jumper
20.11.18, 11:12
Blue Byte are aware of the problem and are investigating.
Please be patient and give them a chance to work the problem.
Thank You.
Well now I know, I can do something else for the rest of the day.
Had got back in, bought elite add on and put on a skunk (time for 25AM gone from 2hr 5min to 35 min 43 secs) so was getting +250% overall against basic L6 elite barracks.
Looked at Weekly task before I got booted, included donating a pile of AM ..... (It was the disease related one)
Hello All
Servers have been closed due to a technical complication. We will provide an update as soon as we have more information. Thank you for your patience and understanding.
Thank you Acadma and Aszbhar, as clear and timely communication is always key to any successful relationship :)
Servers have been taken down again 12:00 - 16:00
Well it's nothing we haven't seen already :). And yeah i prefer to wait more until they fix everything rather than get multiple consecutive hot-fixes :D
And here we go. :) Time to live the real life for a few more hours. Everybody enjoy :) :)
And here we go. :) Time to live the real life for a few more hours. Everybody enjoy :) :)
It is scary, cold and wet outside and foremost all so... real... ;)
topgearfan
20.11.18, 12:38
Yea my graphics card cant handle it and there is no low option..
Seems we can try again…
Not in yet...
Seems we can try again…
Not in yet...
What are you trying to access? Real life or the game? :)
After several minutes of login time, i finally made it into the game.....
Queue_Jumper
20.11.18, 13:24
What are you trying to access? Real life or the game? :)
Well if it's the game, it's working again.
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