can't connect to server

[DaisyKay]

anybody know why?

[DaisyKay]

keep getting connection fail page...are others getting the same?

[kke2100]

Haven't been able to connect to server for a while (15 min's or so)

A general problem?

[garlagin]

same here

[DutchDuty]

Same here, I was in the game, had a small problem so refreshed, ever since i get the maintenance page when i try to log back into the game.....
I hope someone ingame reads this and warns people NOT to refresh at this moment, and i also hope some MOD will notice this thread and contacts BB about it.

[Schipperke]

Am also unable to log in. On this server I get a "connection failed" message and on Ares server I get a Maintenance page.

[MorellaCarter]

I am. Very annoying.

[KanslozeClown]

Same problem here.

[Schipperke]

Same problem here, I also posted on the other thread.

[DutchDuty]

Game was/is active, we just cant get in...no maintenance is going as far as i am aware, so there must be a bug somewhere on the server.

[EB-9]

+1

[JanUnderwood]

I'm glad I'm not the only one. I thought it was something I did.

[DutchDuty]

https://prnt.sc/mcss8i


https://prnt.sc/mcss8i

Seems the whole server is offline now.

Lets hope it doesnt take half a day as the message says….

[needtoplay]

Same here, have never known them to do Server Maintenance on a Sunday.

[DutchDuty]

there is allready a thread about this, here: https://forum.thesettlersonline.com/threads/36743-cant-log-in

Threads Merged

[DutchDuty]

Must be a problem with the server wich just popped up, this certainly aint a planned maintenenace.

Forum itself was offline a while too, but working again, lets hope the game will be back soon too.

[ghost57]

"NOT HAPPY JAN" !!! fellow aussies would understand
unable to login :(

[geezer123]

Still totally dead https://www.isitdownrightnow.com/thesettlersonline.com.html

[Aszbhar_Old]

I hope someone ingame reads this and warns people NOT to refresh at this moment, and i also hope some MOD will notice this thread and contacts BB about it.

'The Powers that BB' are aware of the problem and are investigating.

Please stand by...

[DutchDuty]

Thanks Aszbhar, dont know if those who where ingame lost their game or not, but if not i do hope they get warned NOT to refresh at this moment.

[kke2100]

Awaiting with impatience...

1d prem lost on a Sunday as not able to use the expected extension on a weekday :(

[Aszbhar_Old]

Thanks Aszbhar, dont know if those who where ingame lost their game or not, but if not i do hope they get warned NOT to refresh at this moment.

It has been taken care of as I type this...

[thorn-princess]

not been able to get in for about an hour now, no notice of maintainance. cant even load the downloaded game.

[DutchDuty]

Awaiting with impatience...

1d prem lost on a Sunday as not able to use the expected extension on a weekday :(

Depending on how long this will last, I am pretty sure that we will get a mail from bb with some nonsense about a sudden storm or huricane or such, and a pack of compensation goodies including a day free premium.

[hazeleyes]

can not connect neither

[kke2100]

Hopefully; otherwise an infight with Support for me

[maryam1]

No it has not been resolved, I cant log in and nor can any of my friends

[LadyBillie]

same here .. sadly

[Dorotheus]

Game awol here as well.

[Grayprince]

Same here - cant log in since 13.25 uk time

[royavatar]

trying https://www.thesettlersonline.com/en and getting https 500 error over and hour now.

[EdwardTheSlayer]

Yep, UK just went out on me also.

[Dorotheus]

It appears that both Testing and the US servers are having the same issues as well.

[DaisyKay]

+1

just spent all week getting wisdoms for weekly and now it looks like it will tome out before i can do the last one. grr

[diracc]

CZ server server runs normally, EU has no connection

[geezer123]

Same here - cant log in since 13.25 uk timeYou're slow, been down since 12.30 ;)

[Cedrick3]

Its annoying

[kke2100]

Skipping TSO today; other options (RL) instead :)

[jeanmira]

Same here

[Milanzenon]

CZ server server runs normally, EU has no connection

CZ server is out too...

[jeanmira]

But i'll be keeping on trying

[King-Arthurr]

Whats weird is my wife is in the game playing along with some of our guild members and I cannot get in. Would be nice if the devs told us whats going on.

[blueever]

same here

[LadyBillie]

resortig to playing old game ... no TSO :(

[maryam1]

might be an idea to put something on the homepage!!

[N0b0dy]

I have the same problem - also the same problem on US-servers and german servers get a bit further but dont connect to game - and testserver is completly unavailble

[AmySafeunderdark]

This is the current status according to the 'Online Server status' @ 14:15 GMT.

http://safeunderdark.com/TSO/27-1-2019 15-15-57.jpg

TSO-testing is confirmed Down(server error)
The Armenian server is confirmed Down and offline this URL re-routes to the main site (settlersonline.com)

This is just via a tool I host and for your information only. No rights can be derived from the result on this page.
Status 'Up' does not imply the game is working but that the server is up and running and reachable..

https://safeunderdark.com/TSO

Although we want to give you an accurate view of the online status, we cannot guarantee 100% accurateness.
The status is shown 'AS IS'. No rights can be derived from the result on this page.
This website is not an official Settlers/Ubisoft/bluebyte website and is not endorsed or officially approved by Blue Byte or Ubisoft

Love,
Amy

[N0b0dy]

from facebook - 15 minutes old :

🔧Game disruptions🔧

We are currently experiencing some game disruptions that can lead to short-term failures of the game, forum and website.

The technical team has already been informed and is working on a solution. We'll keep you updated.

[kiwified]

This page isn’t working www.thesettlersonline.com is currently unable to handle this request.
HTTP ERROR 500

then get to frontpage but no further and now back to

This page isn’t working www.thesettlersonline.com is currently unable to handle this request.

Why do I bother? Because I'm stupid ofcourse

Gpt in on German server ok though so playing there
HTTP ERROR 500

[N0b0dy]

looks to be ok now - I and other got in :)

[AmySafeunderdark]

looks to be ok now - I and other got in :)

Yep.. seems to be working again ;)

[LadyBillie]

same here .... :D

[kiwified]

not here

[frenkzmacolo]

stuck at loading screen...

[AmySafeunderdark]

stuck at loading screen...

Force reload of the pace [ctrl]-[F5] might help or closing your browser and reopening it again.. ;)

[DaisyKay]

mine still isnt loading..have the blue background page but not going to game

[DaisyKay]

same

[BB_Saqui]

Hello folks!

We're working to resolve the network disruptions and should have the game accepting new login requests soon. In the meantime, if you're still in the game, avoid logging out if possible.

Thanks for your patience and understanding!

[needtoplay]

I can now login but when it gets to the progress screen before the map appears it stays there.

[LordBosse]

I can now login but when it gets to the progress screen before the map appears it stays there.

Same here

[LordBosse]

This is currently as far as I get, hope it helps. https://i.imgur.com/FH55m3v.jpg?1

[Aszbhar_Old]

This is currently as far as I get, hope it helps. https://i.imgur.com/FH55m3v.jpg?1

It takes some time, but the game should proceed to load up if you wait a while once you get to that point.

[cliff60]

got stuck on the loading screen for 30 mins waiting for the tick to turn green. cant load addy maps it just gets login Q inistilisation then it gets stuck there so have to refresh only to get stuck on the loading screen again.

Edit.
addy r not working right. some attacks go in but they get stuck. no win or lose they just get stuck for ages then suddendly without notice the gens r back in their garrisons while still fighting in the camp. other gens wont even attack. get the drum role to say they r going but dont go so have to send them several times before they eventualy set off. the tick goes from the gen to show they r attacking but a few mins later the tick is back to say they r waiting for orders. so the attacks r getting cancelled or stuck.

So my advice is dont start any addy or expos till the problem is fixed.

[jeanmira]

Here the same

[Anomandaris]

I don't believe it will load... I've waited at least 10-15 minutes, the request to http://w01bb01.thesettlersonline.com/authenticate fails over and over.
By the way, who thought it was clever to make an authentication request of all things with http instead of https???

[DaisyKay]

same

[unicornlinzy1]

This is currently as far as I get, hope it helps. https://i.imgur.com/FH55m3v.jpg?1

Same here :(

[Admiral-1]

Same problem it does not go past this screen and messages shown are in continuous loop. It has been like this for some considerable time.

[maryam1]

Same problem. Blue screen and settlers as above....and then no further. And WHY is there STILL nothing on the homepage!

[GRB3396]

Exactly the same problem here, I've been waiting 45 mins so far

[Kistelek]

I got in. Tried to go to my adventure. All gone to sleep again. Can't get back in. :(

[LordBosse]

It takes some time, but the game should proceed to load up if you wait a while once you get to that point.

I have had it like that for 1,5-2h while watching a film, so... As long as I get in at 22:00 I'm happy, have a market to start at that time

[cat_flap]

Back on ok but its taking minutes to switch islands / load troops/ load armies/ move armies etc etc

[maryam1]

Looks like it will be this way untill BB get back to work in the morning.

[DrStonk]

Another downtime :(

[Mindslayer]

For me I was able to authenticate but after that it gets stuck on the information screen before your island appears.

[maryam1]

Am back in after waiting for it for 37 mins.

[N0b0dy]

Latest info on german forum ( 5 pm GMT ) : still no estimate on when done

[DutchDuty]

Been out 6 hrs now, its costing me xp now (or loads of expensive buffs to fix it).

Got a Deja Vu feeling

Not the first time afterall, its not often this kinds of serverproblems, but still not the first time either...

[drouc]

My game froze about 45 mins ago now- gave it a few mins to see if it would fix itself but had no choice but to refresh. Trying to log back in but no luck - I get as far as the blue screen but my tick won't turn green- stays greyed out. The most annoying thing is I'd just accepted invite to a ww adv, didn't even have a chance to send gens. Luckily my sister had managed to log on so she sent a message to the player who started adv to kick me but game won't let him kick me so now am just delaying everyone :(

[norfik]

i cant also get in did load but wont make the last step , just standing there and give tips hmm

[drouc]

That's the stage I kept getting to- tried refreshing each time after about 10 mins. The final time I just left it and however long it took- am finally in but be prepared for a long wait or give up for tonight if nothing urgent to do.

[maryam1]

Damn...everything is SO slow, took 37 mins to log in, was here 32 mins, tried to visit someones land and nothing happening, got stuck. Now cant get in again.

[ramurele]

Still waiting :)

http://http://prntscr.com/mcwe5h

edit : finally got in ..

[lost4sole]

been waiting most of the day to get in ,, just stops and shows all the "helpful info " like dont let your mines run out ...lol
let me in and they wont

[Michelle25]

I just want to get in time to complete weekly quest, cuz I worked hard to do it.
Ty,M

[angelqui]

same cant get on its been over an h now

[Deadbillis99]

Same as. What is going on?

[SerRicardo]

Same here. Entire day can't log in. One part of day there is just info that there is some works.now there is advice and i can hear birds in background, but just starting advice on screen... :(

[Albug01]

Same here...I can't log in. What happens????

[Betty_chook]

keep trying it took me ages to get in game it should load eventully

[Soupssss]

Hello folks!

We're working to resolve the network disruptions and should have the game accepting new login requests soon. In the meantime, if you're still in the game, avoid logging out if possible.

Thanks for your patience and understanding!

Any officials news ?
8 hours bug... one message...
What's happening ?

I can't finish my weekly quest... How to get my stuff back ?

[Tonysium]

Ubisoft Support tweeted that it was a multi-game-all-platforms-thing ... no details yet though

[DoriginalBillbo]

Was running fine then got the browser page fail and then a total fail

[Spyros_I]

From Facebook:
"We will now activate a maintenance. The game will not be available during this time.
Please note: An end time is currently unknown. As soon as the servers can be used again, we will inform you immediately!"

[Count_Dennis]

Had problems few hours ago.. Then game came back up, now just kicked me out...

Very annoying

[Ivano]

Sam here was playing just now then wam game crash this is getting silly and just after a game update too not on is it BBs

[tigeot]

when visit another,or in/out a adv,,would issues a long time,,

[Dimelo]

R.I.P. my ongoing adventures....

[Sue1000]

thrown out of the game and now cannot get back in!

[Rickardos]

completely bombed now

[DutchDuty]

Been able to play for 3 hrs after been locked out for 6 hrs, and now back to square 1 again….maintenance page ….

[Aszbhar_Old]

The game is currently down due to an unscheduled maintenance in an effort to fix the problems that have been affecting users for the past 8 hours or so. At present, there is no ETA for when the game will be back up, but we shall endeavour to keep you informed as soon as we have more information.

[Linguaafiada]

about same here

[James74]

Yep. totally messed up my prem day....:(

[Rodgermoore]

there was a message ingame that there was going to be emergency maintenance tonight no time limit on how long it will take

[EdwardTheSlayer]

I just done in Victor the Vicious for WQ, now it's all down again, hope progress is saved.

[DoriginalBillbo]

Ah well what can we get for free, well done and thank you BB for my hours and hours of fun. Seriously its done mostly for love

[RokiG]

Hope game will be up and running soon.

[adamrix0]

folks they obviously have issues with the servers, they have been flaky all day. i'd guess they are trying server reboots/reloads. be back up when it is

[Pacs]

This sounds a bit like "we have no idea what's going on".


The game is currently down due to an unscheduled maintenance in an effort to fix the problems that have been affecting users for the past 8 hours or so. At present, there is no ETA for when the game will be back up, but we shall endeavour to keep you informed as soon as we have more information.

[settler2015]

hope its up and running soon messed with prem day

[adamrix0]

i'm sure they will extends prems

[DoriginalBillbo]

Any idea how long it will take to fix BB/Mod?

[cliff60]

had a prob like this last year. it took several days before they got the game up and running again.

That time it wasnt BB it was their internet provider going down due to snow. That took out all BB and ubisoft games and websites including uplay so couldnt even play settlers 7 to pass the time.

Several other German based websites were down as well then.

As its not just this game playing up but most of BB's games it might be simular prob to last time.

The MODS can only pass on the info they get from BB so dont blame them for lack of info. Bet some of them r just as annoyed as the rest of us lol.

[thorn-princess]

hope they are going to honour all quests etc and give us some freebees to help get us back to where we were 8hrs ago!

[RobD]

Hope it comes back soon. I'm 80% of the way through "Gunpowder" with 2 days left on the clock. Last time something like this happened, they didn't extend the clock and the Adventure failed.

[gbvhia]

cant log in still?

[gbvhia]

any idea whats happening?

[Aradoc59]

Game crashed was expecting that to happen yesterday . Nothing to do but wait.

[Xibor]

Same. Home page says "Game Server Issue"

[DutchDuty]

any idea whats happening?

Dear settlers,

We are currently experiencing some game disruptions, which can lead to availability issues of the game, forum and website. The technical department has already been informed and is working on a solution , thats from BB_Saqui

And from a mod : The game is currently down due to an unscheduled maintenance in an effort to fix the problems that have been affecting users for the past 8 hours or so. At present, there is no ETA for when the game will be back up, but we shall endeavour to keep you informed as soon as we have more information.

Thats all we know so far.

[SKULLCRUSHER66]

they did server maintainence and they are having problems getting the server to stay up

[MutantKid]

Skeleton crew in on a Sunday, doubt its bk up till 2moro morning.

[FjolleM]

Still not working, but ubi gameclient (uplay) works fine, so im gonna find a quiet spot in FarCry5 and enjoy some fishing :)

[aralinar]

i was logged in lost connection and cant get back on

[LadyBillie]

so its kicked us out again .. :(

hope its sorted asap

[royavatar]

aye would be nice to know , when the problem will be resolved

[Aiken-Drum]

My missus would like to give BB a big kiss for giving her husband back on a Sunday to enjoy time with the grandkids and a relaxed family dinner.

[hades8840]

They fixed the german servers already

[unforgivenu]

well...here is midnight and nothing...the game was down all day here :(

[DutchDuty]

well...here is midnight and nothing...the game was down all day here :(

For those who got in this morning and didnt refresh it worked most of the day.
For players like me who refreshed at the start of the problem we couldnt play all afternoon, then late afternoon the game was up again, all tough slow and with a long wait time to get in, but that lasted just a couple of hours, then everyone got kicked out, that is where we are now, waiting till we can get back in …… or go to bed.... whatever comes first....

[TLD_Zoff]

Just tried from UK and no joy. Hope this doesn't break my uninterrupted run of logins. Par for the course now in UK, you fiddle with something and it Brexit.

[DutchDuty]

Game seems to be loading again!!!

[guiskard]

Login worked for me now, so try again. :-)

[Aszbhar_Old]

All three worlds are back up now.

[EdwardTheSlayer]

Back up now.

[LadyBillie]

its working atm :)

[dappertje]

I tried all evening to log in but no luck. Now Ican log in but what do I see? A 'nice' red cross on day seven.... :( so no 100 gems for me this week?! I hope BB will compensate. I see to it that I log in every day. I fear this means that I have to start over with the weekly log ins... That will be 12 days op playing then before I'll get the 100 gems.. Come on BB compensate us pls. (will weekly's be extended? what about prem? etc. ...)

[RobD]

Seems BB listened this time (at least to some of us). I still got the 7-days/100 gems and my ongoing Adventure ("Gunpowder") has gone back up by the missing day.

[BB_Saqui]

As previously verified early this morning, the game and servers are now back online. If anyone experiences any further issued today, please use this thread to report them over the next 24 hours.

Again, we'd like to thank you for your patience while the issue was resolved yesterday.

[Soupssss]

We love patience :)

What was the root issue ?

How are we going to get the stuff we lost back ?

[nunoe]

I tried all evening to log in but no luck. Now Ican log in but what do I see? A 'nice' red cross on day seven.... :( so no 100 gems for me this week?! I hope BB will compensate. I see to it that I log in every day. I fear this means that I have to start over with the weekly log ins... That will be 12 days op playing then before I'll get the 100 gems.. Come on BB compensate us pls. (will weekly's be extended? what about prem? etc. ...)

The same happened to me. I lost the 100 gems and I think it would only be fair if I'd be compensated for it as I do log in every single day.

[BB_Saqui]

The same happened to me. I lost the 100 gems and I think it would only be fair if I'd be compensated for it as I do log in every single day.

We're looking this at the moment and will have something to share with you in the coming days. Keep an eye on our website and social media channels!