unable to log in

[case]

have been trying for just over 30 mins and loading bar stuck halfway, anyone else experiencing same?

[Budgy]

I had to try twice, but now it works fine

[case]

i'm in:)
just a lil patience needed, but it never usually takes this long

[Sheddoe]

I've had this loading bar problem for two days now. The bar stops a short way in, about level with the chap's belt buckle.
I haven't changed anything on my computer. Never had a problem loading the game before.
I've tried refreshing, logging out, clearing cache/DNS, powering off, all to no effect.
I'm able to log in through my phone to keep my island active but the gameplay is limited.
Anyone think of anything else to try, or what might be causing it?

Update: changed browser to Chrome and I got in! So, anyone know why this was necessary?

[baldyted]

Having this problem since the update,bar sticks and takes ages to load,tried a different browser but same thing happens

[Harlequin_1963]

The problem i see is that after all the files are downloaded from servers ( approx 11 minutes ) , my computer sits doing nothing for up to 15 minutes , with the line stuck level with end of house lhs of loading graphic.

If i am lucky it then suddenly goes to the main game screen , if not , i have to once more clear the cache, re-download every file again ( nothing in cache of course ) and it may load , took 4 attempts , each time after 30 minutes clearing cache before i logged in.


In amongst all the other info from developer tools in chrome is

www.thesettlersonline.com : server does not support RFC 5746, see CVE-2009-3555
Loading insecure content within a plugin embedded in a secure connection is going to be removed. play
Loading mixed (insecure) display content “http://w02bb01.thesettlersonline.com/crossdomain.xml” on a secure page[Learn More] play
Loading mixed (insecure) display content “http://w02bb01.thesettlersonline.com/settingsdefine1554925105732” on a secure page[Learn More] play

and

Cross-origin plugin content from must have a visible size larger than 400 x 300 pixels, or it will be blocked. Invisible content is always blocked.
fbevents.js:25 [Facebook Pixel] - Multiple pixels with conflicting versions were detected on this page.
n @ fbevents.js:25
q @ fbevents.js:25
w @ fbevents.js:25
(anonymous) @ fbevents.js:25
(anonymous) @ fbevents.js:25
(anonymous) @ fbevents.js:25
f.__fbeventsModules.f.getFbeventsModules @ fbevents.js:24
(anonymous) @ fbevents.js:25
(anonymous) @ fbevents.js:25
(anonymous) @ fbevents.js:25
fbevents.js:25 [Facebook Pixel] - You are sending a non-standard event 'enterGame'. The preferred way to send these events is using trackCustom. See 'https://developers.facebook.com/docs/ads-for-websites/pixel-events/#events' for more information.
n @ fbevents.js:25
q @ fbevents.js:25
w @ fbevents.js:25
r @ fbevents.js:25
ha @ fbevents.js:25
S @ fbevents.js:25
ja @ fbevents.js:25
(anonymous) @ fbevents.js:25
(anonymous) @ fbevents.js:25
r @ fbevents.js:24
each @ fbevents.js:24
value @ fbevents.js:25
value @ fbevents.js:25
value @ fbevents.js:25
plugin @ 1052263651458877?v=2.8.47&r=stable:39
la @ fbevents.js:25
(anonymous) @ 1052263651458877?v=2.8.47&r=stable:27
play:1 Mixed Content: The page at 'https://www.thesettlersonline.com/en/play' was loaded over HTTPS, but requested an insecure plugin data 'http://w02bb01.thesettlersonline.com/crossdomain.xml'. This content should also be served over HTTPS.
play:1 Mixed Content: The page at 'https://www.thesettlersonline.com/en/play' was loaded over HTTPS, but requested an insecure plugin data 'http://w02bb01.thesettlersonline.com/settingsdefine1554929565941'. This content should also be served over HTTPS.

[Quibbles]

Also got this problem changed browser did not help tried on ie firefox and chrome,
Only been like this the last 2 days for me and I have done nothing to my pc!

[Harlequin_1963]

All i see while the system does nothing is repeated requests to facebook , i don't use facebook login , so why is settlers constantly talking to facebook servers ???

over an hour and still waiting for loading image to disappear and game to start

request
https : //graph.facebook.com/v2.3/me/permissions?access_token=EAABZCB4f545oBAC3C2tqWEht 9rykCU3DUv8VUcXSXWDg6qI****UGl6XZANIBZAexbhMOTZAoQ TrS4WkpI5hlbNUuibxpiziacQUW8jZAyuf0iD1dzF3b6DqpGXZ AosFKbVX14GFXWG9qkpklTTtkQ9PZBRdJp8DRU32mMhN0umZCQ nQiJAJHYHmsYPm60ukmVZByw0k1izQKUgZDZD&method=get&pretty=0&sdk=joey&suppress_http_code=1

[SnowBlizz]

The uncomfortable answer is "datamining".

Someone somewhere mentioned logging in to facebook and the loading working perfectly afterwards. Even if they don't normally log in via FB.

[The_Sarmatian]

WTF!. This is like 3rd day of constant problems logging in into TSO. Loading page freezes during login. Every time to succeed to log in, I have to kill with Google Chrome task manager the Flash Plugin. I do not use Facebook for the logging in btw. Is that the login issue, again?

Wasted entire 2 hours to try to login for a stinky reward from a guild quest, which I do clearly only to help my guild mates. I tried clearing flash plugin today repeatedly and login doesn't work. BlueByte, you butchered again this Ubisoft login. Be so kind and fix it again. Gonna check on monday, if Ubisoft login works again. This weekend will have to be TSO free for my part. Oh well.

[Gorefield]

WTF!. This is like 3rd day of constant problems logging in into TSO. Loading page freezes during login..
been having exactly same issue. Loading stops about 40% and does not finish. Been waiting for official post. This thread saved my mind, issue is there and not here.

[Drood]

appalling customer service when this basic problem goes unanswered or even acknowledged

[Gavona]

same problem for me, started Friday. Sticks with the bar around half-way. Doesn't bode well for Easter event. But it does seem to eventually load - so maybe we have to start the login process and then walk away for an hour.

[cat_flap]

Different browsers, different machines, different OS, different locations, cleared caches, all consistent in getting about 1/3 of the way across the screen (just about below the guy walking towards the river) then it sits there, leave it long enough and sometimes it actually decides to make it across all the way.
It makes -
The Spring Park: limit has been increased, and it's also got a new buff
Two new buildings: The Wonderous Residence and Tribute buildings
Three Specialists: General Boris, Gold-hearted Geologist and Princess Zoe (Explorer)
New Seasonal Adventures: granting both double resources and experience

Relatively useless...........

[Legaz]

ye takes like 30/60 mins to load using edge been like this last 5 months atlest other stuff works fine

[Arrakkamani]

Event is gonna kinda suck if i cant even log in to do it. My load bar gets stuck just below the river. Been that way for about 3 days now.
After multiple (sometimes 2 sometimes 10+) refreshes it loads. Getting in takes from 30 minutes to 2 hours.
My explorers is gonna sit in star wondering why they are not looking for eggs.

[MaelstromJ]

So are there some sort of ongoing log in issues...been trying for hours without luck to get in...firefox, internet explorer, logging on through facebook nothing is working. For some time now its taken a considerable time to log in and freezes requiring a relog have riddled the game for ages but this morning just simply no log in at all.


Merged

[MaelstromJ]

at last its only taken 2 hours.....

[Icegirl]

For the past two days I haven't been able to get in using Chrome (my usual browser). I've been trying to log on since 8am this morning after clearing the cache and rebooting my laptop but the bar is still stuck about a third of the way along. I managed to get in using Edge last night but it kept lagging and hanging to the extent that I couldn't even collect loot/delete mail. Just what I want (but expect) right before an event.

[whowants2brich]

Just to add to the hilarious situation.... I've spent the past hour trying to log in via chrome, edge, everything got stuck... Eventually, after an hour, I logged in successfully... had a chat with a few people in the guild... went to another island and BOOM... connection has been lost, with the box telling me to please log out and back in.... grrrr....

[jonno697]

yep getting terrible freezesevery few seconds , time this lag/ freezing was sorted BB

[Rafnir]

This morning, in my house, where I stay at weekends etc - Internet Explorer: 30-40 mins before getting in.

Now this afternoon/evening at my apartment: first tried for 3 hours using MS Edge, then well over 1 hour using Chrome: NOT getting in.

It stops at the picture of the girl in the bunny costume, the progress bar stops just to the right of her.

Tried multiple refreshes, clearing cache, checking all drivers (up to date!) - nothing is working. Getting VERY frustrated now!

[Rafnir]

Ok, after 6+ hours, I finally managed to get in. First, the graphics were a bit messed up and only some stuff worked, ie sending out explorers/geologists. Had to refresh, and luckily that only took a few seconds. If this is going to happen daily, I guess I'm done with this game tomorrow...

[conasatatu]

Trying to load the game, takes about half an hour, bar stops at 40%. That started about a week ago. This is frustrating even more since I know I am not the only one and still there is no response from anyone in BB.

[tasgog]

same issue here

[Dar_iron]

Logging in game is very slow.
I tried with cleaning cache, history and replacing browser, but isn't helped it.
First loading line easily, but second very hardly.
Second line load is stop in middle and for log in game need between 10, 15 and 30 minutes.
Please, you solve this problem and work off that game hotfix.

[robblack1]

and again can not log in 1.5 hours this morning, at home on wi-fi different computer, different internet supplier and still having trouble.

[Rafnir]

Not able to get in at all tonight.

Sometimes I get past the 40% barrier, meaning the point where the progress bar ALWAYS stops progressing for a VERY long time. But then the screen turns white with a large "!" in a circle in the middle of the screen. Which means I have to refresh, then stare at the frozen progress bar again and again…

This has been an on/off issue for several years, though not as bad earlier as now, at least for me. And it's still not getting fixed! Not impressed at all, BB!

Looks like I'm forced to lose out on this years' Easter event, can't participate if I can't get in... I can't believe I actually spent money on this rubbish! Well, no more, that's for sure!

[robblack1]

anther day and still taking ages to log in 30 mins so far, cleared every thing, restarted modem still can not log in, not having any problem with any other site or game just this one!!!!

[robblack1]

still waiting?

[Legaz]

got in yesterday today same problem over 2 houers waiting

[Teddybug]

I am on prime, I have struggled the whole morning to log in unsuccessful. Please fix this Fxxx problem. It is not my browser, cache or computer as I tried on 2 different ones. Im really upset at this moment.
Are you going to give us more time to do this Easter event? Can't send explorers, can't do addy's if we can't log in.

[MaelstromJ]

Three attempts so far to get in today......

[Harlequin_1963]

Latest version of beta microsoft edge ( chromium based) and latest firefox 66.0.3 (32 bit ) both now logging in in less than 30 minutes , chrome is toast for me , 2 1/2 hours last time

[Teddybug]

Finally got loaded at just before 13h00, after struggling whole morning, just got booted again while busy with TR. Now 3 more members have to wait for me or kick me out of TR.
This is not fun anymore. I am on Prime. Lost 14 hours of prime already. FIX IT!!!!

I never have a problem with Big farm, or any other game I Played. This is ridiculous.

Are we playing on your server? Why do we need to download at least 350 mb data when we open The game? Everytime I reload cost me at least 250 mb data. One of the files don't download that is why we struggle.

[Rafnir]

Are you going to give us more time to do this Easter event?
Of course they won't do that. This issue has been going on for several years, though it doesn't affect everyone. To my knowledge, they've NEVER done any form of prolonging of events or compensation for people affected.

And I'm pretty sure they don't care. Just check that Investigation thread, stickied in this forum. They want us to report in a certain way, and claim they'll delete any posts that doesn't follow that format. Guess what? That post is a few weeks old, and they've NOT deleted posts, proving they don't even read the thread.

They never cared and never will. Else it would have been fixed years ago.

Oh, and btw: I've given up. No success this morning, and no success this evening. Several hours wasted for nothing.

I'm done with this game!

[faivq]

Every morning after the first login and play when I try to reenter /in a newly opened browser - Chrome on Win 7 Pro 32-bit/ I get stuck on the screen with that lady in a rabbit suit. Leaving it "to load" does not help. I guess it is because this "pretty page with progress bar" is lying to the browser that the content is loaded and it can stop loading it when I change to another tab or minimize the browser window - this is the typical behaviour of browsers now - with these plenty of adds everywhere. So please remove the unnecessary page so it does not stop the loading process.

[Harlequin_1963]

Two screengrabs from this mornings login via edge

[The_Sarmatian]

I tested it for few days, so here is my workaround to log in with Google Chrome.

After you login on TSO main page, you should right-click on window bar above. The right-click pop-up menu will give you option to open "task manager". Open task manager and let it be. Start TSO and let the loading window to load to the dreaded 40% length. Give it 10 min. If game didn't start by then, just click in task manager "Plugin: Shockwave Flash" and "end process". Google Chrome will report "flash plugin crashed". Just click there in this page "reload" button and give it another 10 min. Usually on 2nd and sometimes on 3rd attempt the login into server will work.

Good Luck!

[Urd123]

Was at a friends house on Thursday with my friends laptop. As far as I know they dont play settlers. I tried logging in using chrome,- had to install flash first. I only got as far as the Easter event picture, the green bar never got over half done. Tried Edge - same thing. Installed Firefox,- same thing.
Got on-line pretty fast then with my own Ipad with puffin. Put a remark on chat at got a suggestion from kit trying with and without a tab with facebook open. Did that and got on pretty fast with a face book open and reloading. Have no clue why it worked but it did.
It was a new Firefox installation and a new flash installation, have no clue what the labtop was - other than it was a 64 bit.

[Trigintiljon]

Same problem here. Appeared suddenly, about a week ago. Sometimes it takes 15 mins to get in. Sometimes it takes even 1,5 or 2h along with occasional refreshes.

[topgearfan]

Was at a friends house on Thursday with my friends laptop. As far as I know they dont play settlers. I tried logging in using chrome,- had to install flash first. I only got as far as the Easter event picture, the green bar never got over half done. Tried Edge - same thing. Installed Firefox,- same thing.
Got on-line pretty fast then with my own Ipad with puffin. Put a remark on chat at got a suggestion from kit trying with and without a tab with facebook open. Did that and got on pretty fast with a face book open and reloading. Have no clue why it worked but it did.
It was a new Firefox installation and a new flash installation, have no clue what the labtop was - other than it was a 64 bit.


I tested it for few days, so here is my workaround to log in with Google Chrome.

After you login on TSO main page, you should right-click on window bar above. The right-click pop-up menu will give you option to open "task manager". Open task manager and let it be. Start TSO and let the loading window to load to the dreaded 40% length. Give it 10 min. If game didn't start by then, just click in task manager "Plugin: Shockwave Flash" and "end process". Google Chrome will report "flash plugin crashed". Just click there in this page "reload" button and give it another 10 min. Usually on 2nd and sometimes on 3rd attempt the login into server will work.

Good Luck!

So there is a line in task manager: Subframe: https://facebook.com/

Surely its more than a coincidence.

Why is it there? I dont use facebook.

[Sheddoe]

Every morning after the first login and play when I try to reenter /in a newly opened browser - Chrome on Win 7 Pro 32-bit/ I get stuck on the screen with that lady in a rabbit suit. Leaving it "to load" does not help. I guess it is because this "pretty page with progress bar" is lying to the browser that the content is loaded and it can stop loading it when I change to another tab or minimize the browser window - this is the typical behaviour of browsers now - with these plenty of adds everywhere. So please remove the unnecessary page so it does not stop the loading process.

Just in case it can help someone:
Also with Chrome, when my rabbit-lady page sticks I reload/refresh the page twice, doing the second one quickly as soon as the first one has reloaded.
This seems to get me logged in every time.
No idea why though.

[scoots3136]

Unable to play this morning as session keeps timing out

[Kit_]

I have had some success with people using this workaround:

1)open facebook in one tab and open the game in another
if that does not help
2) close the facebook tab and reload the game

if either of these 2 options work, please post here and let us know

[Quibbles]

Still got issues logging in also as already stated started last week for me stops at half way using firefox or ie orchrome makes no difference at all same problem takes a few hours of trying to log in the bar stops at the second loading screen and will not go past the girls feet in the bunny costume will you at least please let us know you are aware of the problem and that youy will try to fix this

[Harlequin_1963]

Just had this , so another 15 minute wait till i can get back in

[The_Sarmatian]

I have different guess about those problems with login into game server, which gets stuck at 40%. Nothing with ubisoft login as I was hypothesizing. Nothing with Facebook login, as others suggested. Nothing with 64bit OS, which by these days everyone is on. As you noticed lately the chat in game is rebooting happily at any moment it can. Last few days even more then first few days of this event. Just every time you see the process for game server login at 40% is hitting "1%-2%" CPU speed (crawl speed), just terminate the flash plugin with task manager and reload flash.

My guess is, the game server login process needs to chat with chat server before letting new players in and I think there is some issue. Heavy load of some kind?

[Quibbles]

So another day another log in issues where still taking so long to log in it has been like this for over a week

It does not matter which browser I use still the same it get to the ladys feet and then nothing just sits and sits and sits
even with refreshes it still does not move what is play if you can get in!

Yes I know their is an old thread about this but thought I would do a new one as the other is years old,


Merged

[Harlequin_1963]

1.

w01c01.thesettlersonline.com/:1 POST http://w01c01.thesettlersonline.com/http-bind/ 404 (Invalid SID.)


2.

https://graph.facebook.com/v2.3/me/permissions?access_token=EAA*******ZDZD&method=get&pretty=0&sdk=joey&suppress_http_code=1


response

cache-control: private, no-cache, no-store, must-revalidate
content-encoding: br
content-length: 78
content-type: application/json; charset=UTF-8
date: Tue, 23 Apr 2019 07:25:35 GMT
etag: "ac2b4ead18dd55d31d2c09a4312ec39081f34f69"
expires: Sat, 01 Jan 2000 00:00:00 GMT
facebook-api-version: v2.9
pragma: no-cache
status: 200
strict-transport-security: max-age=15552000; preload

[norfik]

any update ?

[blacknat]

Beyond a joke, just wasting time in a futile effort to play the game. Unable to log on today despite trying all suggested ideas. Wasting premium time and how do BB expect to get any new players when you cant even log on.

[EdwardTheSlayer]

Same here, logged off, rebooted, logged back on froze at login screen on both slim browser and web browser.

[tiger0076969]

same will not log in and they wonder why players quit when u can,t even log being going for week fix the bloody thing!!!!!!!!!!!!!!!!!

[Quibbles]

Same today even after the hotfix really annoyed now getting to the point of giving up playing
I dont want to spend time clicking refresh when I should be logged in and playing.
Hey if I do leave can I claim back cerdit card payments for gems I have made with not being able to log in
and spend?

[audrdem]

prntscr.com/ngtyi1
So it looks like my game today :D
wasting my time

[mrnjau]

After cleaning history (with cash) first logging screen is a settler with a hammer

prntscr.com/nguvyx

After refresh. second logging screen is Eastern lady

Like I am logging to different server, dont know, might help

[norfik]

still probs to log in when will this be fixed ?

[maximis35]

Have it to slow Loading time.

[Albug01]

For a hole day I can't log in .... using Chrome version 73.0.3683.103 (Official Build) (64-bit).

[topgearfan]

does it give the error popup?
try logging in through voucher section on the homepage.
try opening a few tabs and spamming login on them.

[hiswitzend]

Been trying to log on for 4 hours now and stuck at about 1/3 across loading screen

[topgearfan]

If stuck refreshing can work better than just waiting.

[norfik]

When will this be fixed this is so stupid now

[MOD_Daz]

This is known issue that BB are currently working to fix. Please read the community update (https://forum.thesettlersonline.com/threads/37031-Community-Update-15th-of-May-2019) that was recently posted.

Workarounds that have been tested are posted here (https://forum.thesettlersonline.com/threads/36989-Guide-Better-loading-times)
Another possible workaround that has been known to work is to open and close facebook in a seperate browser tab. For some unknown reason this has also been known force the game to load. Don't ask me how, this is just something that other players have noticed and works for them.

[norfik]

Well i think ir is sad , that BB dont set this a matter that need fix ASAP some of us have been for alot of years and did spend alort of money

im tryning 1 hours sometime to get in and i cant

[tazmart]

This login problem completely ruined the Easter Event for me as I was on holiday and only had my laptop. The game was taking so long to load I couldn't spend hours waiting so had to give up, or rush what I had to do when I finally got in. I lost all my Easter Eggs at the end as a result because I couldn't get in during the small window they left us. The extra quest was stuck in my Quest Book unplayable, so it was a complete nightmare. Loads of time and effort completely wasted.
This issue has gone on far too long. The workarounds don't work for me as I use a Mac and there are no instructions for Mac versions.
This issue had to start sometime, probably after an update, so whatever was done during that update must have broken something as I can't see all the browsers changing something all at the same time to cause this. They must know what they did just before the issue started, so work backwards from there to find the problem.
It's simply unacceptable and I'm rapidly losing interest in this game now as the number of bugs keeps rising, with this login one being the most disruptive, at least for me.

[Kotugo]

The game really needs more feedback on what it is doing during the loading process, a simple loading bar does not really give anything away other than "its stuck".

If the players were reporting that the game was getting stuck loading a specific file then it would probably be an easy fix, but until they put more tools in the hands of the players for diagnosing this issue, they are unlikely to make much progress unfortunately.

[El-Pulpo]

the horror of sunday, no settler!!! the network shows that the download is stuck or broken!!! never seen it to recover!!! usually it should start loading the game after 250MB download approx 2.5min, but today the download took longer and many refresh, still no luck getting in

hm... finally firefox grant me entry whereas chrome not working after 1 hour in chrome

[topgearfan]

The workarounds don't work for me as I use a Mac and there are no instructions for Mac versions.

Yes there is. Not sure if it actually helps though.



hm... finally firefox grant me entry whereas chrome not working after 1 hour in chrome

Since you are able to use firefox i suggest you change the 3 settings mentioned in the workaround. Worked wonders for me. 2 minute total load time with no fails.

[ngor]

The workarounds don't work. And have nothing for Yandex.