Brought gems but not received yet.

[OeeO]

About 2hours ago I brought 48000gems. I am sure that I payed successfully. but I still did not receive these gems, what happening?

[Hemdoa]

Exactly same problem over here, bought 48000 gems last night (8 hours ago) but did not get the gems. Payment was 100% sure successfull.
Hemdoa Marie.selver@gmail.com

[Takeover]

Yes I have also brought gems 48,000 over 1 hr ago come on this not good enough. my payment went through too.

[Elminxo]

Same issue here. Received Purchase Confirmation 6 hours ago. Still no gems. What's going on?

[Rosejane]

Me too - bought last night - still not received though have receipt.

[BB_Torkav]

Please report all such cases to the Support Team with all relevant screenshots and details.

https://www.thesettlersonline.com/en/help-and-support -> "Contact Form"

[Rosejane]

Reported as above.

[Tatooine]

Even if i would, i can't find a country which accept me to buy gems.

Unfortunately an error occured while the shop was loading, please click
here

It's not the first time this happens.

[BB_Torkav]

Those who bought gems but didn't receive them, please check now if they were delivered.

[OeeO]

solved ,thanks.